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Action plan Proposal: Create a media campaign that will restore customer confidence in TVCI | Goals/Objective: * Advertise to increase sales of console game product lines by 5% within 3 months * Improve customer confidence by 5% within 3 months, by letting the consumer have a say and asking them what they would like of TVCI. | What? | How? | Who? | When? | Status | Research various advertising pathways(TV/ Social Media/ Face-to-face contact with customers) | * Research online * Telephone Television companies | | March 1 | | Brainstorm ideas of a catchy television ad | * Research other television ads * Write ideas on paper * Use the internet | | March 4 | | Conduct programs within TVCI shops, of facts on game console to promote them and setup a lucky draw system to win a free game console | * Buy tools and materials (Signs/ Table/ Game console/Draw tickets) * Type up a fact sheet about the game console * - If a person spends $50 or more in store they go into the draw for the game console | | March 10 | | Create Social media pages outlining TVCI and asking consumers what they would like | * Make a questionnaire about TVCI- (make sure it is not opionated) * Upload Questionnaire to various social media sites (e.g. Facebook) | | March 8 | | Record Analysis of sales weekly | * Collect data from TVCI stores- (showing how many sales and what was sold) and put them into a word document and graph | | Once a week for 3 months | |
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Meeting minutes
Meeting Purpose: To discuss action plan and any policies and procedures Date: 1/03/15 Time: 3:00pm
Attendance: Simon, Miranda, Sandy, Allister
Apologies: --

Item/Issue | Action | When | Who | 1. Introduction 2. Policies and Procedures- training 3. Progress towards Individual performance goals 4. Performance issues 5. Action Plan 6. Finish | Greeted and introduced the meeting into sessionWhy the team exists and what they need to achieveAlternate contact information was handed outFacebook, Email addresses, and phone numbersOHS Policies/ and policies on how to deal with a medical incident were explained Procedure of how to communicate effectively on production floor was explainedStaff were asked if they had completed performance goals and training sessionsAll staff were well prepared and had completed all training. E.g. Website design class/ Computer software class/ Marketing workshop/ Time management/ Data skills workshopNo performance issues were notedIt was discussed what team member was in charge of what activity in the action plan and when it had to be completed and what specific tasks they had to carry out (See action plan for outline)All staff members were asked if they had any questions to any of their tasks and due datesStaff were asked if they had any questions (none did)Then the meeting was finished and all participants were thanked for coming and told the next meeting would be help at 3pm on the 10/03/15 | 3pm3:05pm3:35pm3:45pm3:50pm4pm | |
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Meeting minutes
Meeting Purpose: To see what progress has been made by each team member in regards to developing a media campaign for TVCI Date: 10/03/15 Time: 3:00pm
Attendance: Simon, Miranda, Sandy, Allister
Apologies: --

Item/Issue | Action | When | Who | 1. Introduction 2. Job completion according to Action Plan 3. Progress towards individual performance goals and communication to stakeholder | Greeted and introduced the meeting into session Mandy asked everyone who had completed what jobs in the action planSimon completed the questionnaire but was not sure how to upload the questionnaire onto Social Media Sites- Action to be taken: Sandy will show Simon how to do thisSandy and Miranda had brainstormed idea’s for the Television Ad and shared their idea’s with everyone presentAction to be taken: Take it to the next stage and contact TV producers to discuss with them these ideas and how it could happenSandy started to collect data from TVCI stores- showing how many sales they make every week and has started putting it into a word document and graphAction to be taken: Keep recording all data once a week Miranda and Simon bought all materials to conduct advertising campaigns within TVCI shopsAction to be taken: To begin setting up stalls in TVCI shopsDiscussed individual performance goals- everyone’s performance goals were going to planPositive feedback from everyone about taking what they learnt in the workshops to how they conduct it practically | 3:01pmBy the 12/03/15By the 14/03/15For 3 monthsFrom the 15/03/15Discussed 3:45pm | |
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Work instructions Task description: To continue developing a media campaign for TVCI | Department: Human Resources | Approved by: Miranda Date:15/03/15 |

Step | Action | Description | Standard | Responsible | To show Simon how to upload questionnaire onto social media | Upload questionnaire onto social media | Sandy will show Simon how to upload questionnaire onto Facebook by creating a TVCI page and then adding the questionnaire to it- Also Sandy will show Simon how to make it an Ad so it will pop up on Facebook users screens | High | | Contact TV producers to discuss with them ideas of TVCI ad and how it could happen | Telephone TV producers to schedule a time to meet themDiscuss costs | Sandy and Miranda to telephone TV producer and schedule a meetingDiscuss costsDiscuss ideas about TV ad | High | | Collect Data from TVCI stores about weekly sales | Ring and email TVCI stores | Ring and email TVCI stores and let them know what is happening and what information you will expect from themAdd data in Microsoft Word and graph | High | | Begin setting up stalls in TVCI shops | Setup stalls in TVCI shops | Organise and ring TVCI shops when you will be setting up in their storeTell them the benefits of doing thisGo to shops and setup stallApply effective communication skills to possible and ongoing customers | High | | Operator: Signature: Date:15/03/15 | Supervisor: Signature: Date: 15/03/15 |

Questions: 1. How did you support your team throughout the project to meet the expected goals? What strategies were the most effective and worked well throughout the project? How would you improve this in the future?
Teams need support to function efficiently. I as team leader supported my team by providing honest feedback to members and how they could improve. As a leader when giving feedback it is very important to do it in a specific way as to not hurt an individual’s feelings. To do this you must be clear and concise, emphasise on the positives, focus on the individual’s behaviour, and refer what behaviour can be changed. When providing feedback it is necessary to avoid generalisations about the individual and be specific.
Supporting a team also involves training them by teaching the team policies and procedures and sending them to workshops if they have any skill gaps.
To support the team, I as a team leader need to understand coaching and mentoring methods. I coached the team to provide opportunity for development and growth that is meaningful to them. I mentored the team by inspiring, motivating, and encouraging them. I did this by conducting team meetings and telling them what the purpose of the task was and how it could benefit them, by expanding their skills.
We met expected goals by putting in place deadlines and ensuring all team members knew what they were doing. If team members did not understand some tasks they had access to ask other team members through email and Facebook.
The most effective strategy was having a team meeting to discuss the action plan and letting the team ask questions to get involved and suggest idea’s to achieve the outcome of the task.
I could improve supporting team members in the future by conducting more team meetings and holding more face-to-face time to come up with more ideas and answer any questions.

2. How did you facilitate team cohesion? What strategies did you use to encourage team involvement? How successful was this approach, and what lessons did you learn for future implementation?
I facilitated team cohesion by communicating clearly why the team exists and what they needed to achieve. The facilitation of team cohesion lies in team development. Research conducted by Tuckman (1965) shows the four stages of team development. This process starts from forming, storming, norming and then performing. Each stage is a smooth transition from start to finish. Forming is when the group meets to understand what responsibilities they have. Storming is when a struggle for clarity happens and trialling of group processes. Norming is when the team reaches an agreement to how the team operates, and performing is when the team becomes efficient in meeting goals.
Some strategies I used to encourage team involvement included building effective relationships, and allowing team members to feel a sense of ownership in part of the project. I also encouraged team members to make them feel that their contributions were valued, and lead by example.
This approach was successful because members felt a sense of ownership which motivated them to achieve their best. I learnt to deal with issues straight away to help in future projects.

3. Discuss the importance of ensuring that appropriate behaviour was modelled by a team leader. What are your leadership strengths? How do you ensure that you model appropriate behaviours? What strategies did you use to manage or support the behaviours within a team?
The importance of ensuring I demonstrated appropriate behaviour towards the team is essential for a team to function properly to make sure they understand how they should act towards others.
One of my leadership strengths is that I can think strategically, this can be modelled by having a clear sense of vision and how that can be achieved. Also I can make decisions and problem solve. When problem solving I can model appropriate behaviours by having a positive attitude to see problems as an opportunity to grow in expertise. I also found myself organised and display people skills to effectively model the appropriate behaviour to team members.
Some strategies used to manage and support the behaviours within my team was to role model good behaviour and if there were any issues within the teams behaviour to address them straight away.

4. How do you build trust in the team? Why is trust important? What can be the implications of a team environment without trust?
Trust is an important aspect of a team, if there is no trust in a team no one can believe or depend upon each other. To build trust in a team, yourself and team members need to be respectful to one another. This can be effectively incorporated by being honest, sharing information, acknowledging the contributions of others, admitting that you need help, and problem solving together.
The implications of a team without trust can have a negative impact on the team as a whole and the outcome of a task. Teams without trust show no respect to others, lie to one another to take the credit, will not share information, and do not recognise accomplishments of other team members. When this happens people in the team will not ask for help if they are unsure and bluff their way through the task, not achieving the best outcome or maximising their fullest potential. This creates problems and in turn creates a toxic team environment.

5. Discuss how the team communicated throughout the project. How did you ensure that the communication strategies were the most efficient and effective for the team and project outcomes?
I ensured communication strategies were efficient and carried throughout the project. The team communicated through face-to-face contact at meetings, Facebook, Email, and telephone communication. I ensured that the communication strategies were most efficient and effective by letting the team know how to make sure they are a part of communication and what they need to access email addresses. I also added them to the teams Facebook page, distributed the best contact numbers for everyone in the team, and ensured an open environment where people can communicate verbally when meetings were carried out.