Free Essay

Est1 Task 1

In:

Submitted By Jamesck
Words 4057
Pages 17
Introduction

This manual sets forth the official compliance policies of Edward Jones. All individuals employed by or working at the firm are required to familiarize themselves with the content and review the manual at least annually.
While the manual addresses policies of a compliance nature, individuals are expected to conform to the laws, rules and regulations of the industry and their particular jurisdiction regardless of whether they are covered in this manual.
Standards of fairness and good business practice apply in all circumstances. Violations of laws, rules, regulations and firm policies can result in disciplinary or regulatory sanctions against an associate, as well as fines or responsibility for consequential losses resulting from the violation.
References to "associate" or "associates" in this manual include general principals and financial advisors unless otherwise specified. Such references also include individuals working both in the home office and in a branch office.
Please do not keep the printed manual as a reference as it will eventually be out-of-date.
Commissions and Sales

Background
FINRA Rule 2121 requires prices and commissions charged to the client be fair and reasonable.
Policy
The firm and vendors with whom it has dealer agreements has either set commission amounts or a range of commissions that may be acceptably charged to a client. Individuals may not make any arrangements with clients outside the parameters set by the firm in its commission policy.
The Field Supervision department may review commissions charged on a transaction as part of the normal supervisory review process to determine if the commissions charged were fair and reasonable based on all relevant factors.
These include but are not limited to:
Reason for the transaction or repositioning
How commissions charged matched intended and actual holding periods
Various other factors
Field Supervision may complete adjustments designed to keep the commissions charged fair and reasonable where:
Long-term investments (bonds, mutual funds, annuities, etc.) are repositioned after a short holding period, or
Commissions charged could be viewed as high based on the holding period.
Client contacts or acknowledgment letters may be requested to document the clients' understanding of the transactions and commissions paid. Commissions on long-term investments, such as bonds and various other investments, are based on expected holding periods.
Field Supervision may determine commissions need to be adjusted even in situations where:
Client profited from the short hold, or
Edward Jones published guidance that prompted the financial advisor to suggest a move to the client
Purpose of Policy
To make sure clients are treated fairly, commissions and sales charges may not be set unreasonably high. The amount or range set by the firm is designed to reflect a fair price charged for executing the transaction given the level of risk to the firm. Continuing Education

Background
NYSE Rule 345A and FINRA Rule 1250 require continuing education for certain registered individuals.
Policy
Associates subject to these rules are required to complete the FINRA Regulatory Element and the firm element courses required of them by the firm. Associates are notified by the Continuing Education department regarding regulatory element and firm element continuing education required to be completed.
Failure to complete the continuing education obligations set out in this policy will result in the firm suspending you from any responsibilities requiring registration until the requirements are met.
Purpose of Policy
The rules of the securities industry are constantly changing. To make sure you stay apprised of these changes, regulators and the industry agreed on continuing education requirements registered individuals must meet.
Contact
Continuing Education or Compliance Registration department Diminished Capacity and Suspected Financial Abuse of Seniors

Background

FINRA Regulatory Notice 07-43 reminds firms of their obligations to senior investors and highlights industry practices to serve these clients.

Policy

If an associate suspects a client is no longer able to understand investment features or concepts to the extent necessary to make decisions on their accounts or if they believe the client may be the victim of financial abuse by a family member, caregiver or other third party, the associate should immediately contact the Field Supervision department.

A review of the situation will be performed to determine if the situation merits further action. Should the review result in continued concerns, actions may include:
Client contacts
Information requests from the branch or other home office departments
Account restrictions
Contacts to local, state or federal agencies
Purpose of Policy
Diminished capacity and suspected financial abuse are issues associates may encounter when dealing with senior clients. Ethics Hotline

Background

The Sarbanes-Oxley Act of 2002 requires the firm to establish formal procedures to receive, keep and address complaints regarding accounting and auditing matters. Section 240.21 of the Securities and Exchange Act of 1934, as amended by Dodd Frank Act of 2010, provides a mechanism for direct reporting to the SEC of any activities which violate any securities laws or regulations in an effort to help address potential fraudulent activities in the securities industry.
Edward Jones is committed to compliance with laws, rules and regulations that govern our business and expects associates to report potential unlawful and/or inappropriate conduct to the firm.

Policy

Associates should contact Compliance Service or Associate Relations to report concerns or information regarding potential unethical, fraudulent or illegal conduct. For possible securities law violations, associates should contact the Whistleblower Line directly. However, if the associate would like to report anonymously, they may contact the Ethics Hotline.

The Ethics Hotline may be used for reports regarding:
Possible fraudulent or illegal conduct
Potential theft
Accounting or financial reporting issues
Possible securities law violations
Conflicts of interest, including those pertaining to financial incentives
Other potential ethical concerns
Callers can remain anonymous; however, all reports are forwarded to Internal Audit for review and, if warranted, forwarded to Associate Relations, Compliance and/or Legal for further investigation. To the extent practicable, the firm will keep confidential all communications with the reporting associate relating to that associate’s reported matter.

The firm prohibits any form of retaliation or unlawful discrimination or taking any adverse action against associates for providing information or otherwise assisting or participating in an investigation regarding any conduct he or she reasonably believes violates regulatory organization rules, federal and/or state laws, and/or firm policies.

Purpose of Policy

The firm is committed to compliance with the laws, rules, and regulations that govern our business, and expects associates to report potential unlawful or inappropriate conduct. The Ethics Hotline is not intended to replace other resources such as the Whistleblower Line, Compliance Service or Associate Relations which the firm has in place to address other issues.

Contact
Whistleblower Line
I
Obligation of Disclosure

Background
FINRA Rule 2010 imposes standards upon members of the securities industry to deal honestly and fairly with clients.
Policy
A financial advisor has a duty to disclose all material information in connection with an investment recommendation. The financial advisor may not fail to disclose or misstate a material fact.
Financial advisors have an obligation to disclose all information which may be reasonably relevant to an investor to take into consideration in making an informed decision, including the various risks and costs involved with the investment or strategy being recommended.
Purpose of Policy
A financial advisor has a duty to be truthful in all communications with clients. Communications should provide a sound basis for evaluating any securities being recommended. nternal Audit
Outside Activities

Background
FINRA Rule 3270 concerns outside activities of associated persons.
Policy
No associate may participate in an outside business activity without prior written approval from the Field Supervision department. An "outside business activity" is defined as:
Engaging in any business activity for another entity
Accepting compensation from any other entity
Being an officer, director, partner, trustee or employee of another entity
Having a financial interest in a securities firm or other similar entity
In addition to the initial approval process, the status of your outside business activities must be reported annually.
Purpose of Policy
Individuals working in the industry are required to put the interest of the client first and put primary emphasis on their employment in the securities industry to the exclusion of other business activities. Individuals are generally prohibited from being employed by more than one financial-service provider at a time. The firm reviews any proposed business activity to identify conflicts of interest and to take steps to eliminate and/or to mitigate certain conflicts of interest where possible.

Trade Secrets

Background
The Uniform Trade Secrets Act forms the basis for this policy.
A "trade secret" is defined by the Uniform Trade Secrets Act as "information, including a formula, pattern, compilation, program, device, method, technique, or process, that:
Derives independent economic value, actual or potential, from not being generally known to, and
Not being readily ascertainable, by proper means, by other persons who can obtain economic value from its disclosure or use, and
Is the subject of efforts that are reasonable under the circumstances to maintain its secrecy"
Policy
Edward D. Jones & Co., L.P. (collectively with its affiliates, "Edward Jones") considers as its trade secrets, ("Trade Secrets"), and intends to keep confidential, everything protected under the Uniform Trade Secrets Act as well as the following:
Computer programs (whether in the form of source code, assembly language, object code, or any other form, including software, firmware, and programmable array logic)
Formulas, algorithms
Methods, techniques, processes
Designs, specifications, diagrams, flow charts
Manuals, descriptions, instructions, explanations, improvements
All ideas, systems, and methods of operation
Information concerning or resulting from research and development work performed by Edward Jones;
Information concerning Edward Jones' management, financial condition, financial operation, purchasing activities, sales activities, marketing activities and business plans, or other activities
Information concerning actual or potential Edward Jones clients, including their identities, contact information, and financial information
All other types and categories of information for which Edward Jones intends or expects secrecy to be maintained and for which the firm has made reasonable efforts to maintain its secrecy
Trade Secrets include both information learned by Edward Jones partners and associates (collectively, "Associates") during their time working for Edward Jones and information developed by Associates in the course of their work for Edward Jones.
By virtue of employment with Edward Jones, or as owner of The Jones Financial Companies, L.L.L.P.,one may be entrusted with or have access to Trade Secret information. Under the law, associates are obligated not to disclose or use, except in their work at Edward Jones, any Trade Secret. This obligation exists both during and after one's employment with Edward Jones and for so long as the Trade Secret is not generally known outside Edward Jones.
Associates may also be advised from time to time as to restrictions upon the use or disclosure of specified information that has been licensed or otherwise disclosed to Edward Jones by third parties per license or confidential disclosure agreements. Such agreements may contain restrictions upon the use or disclosure of such information. Associates must abide by the restrictions upon use and disclosure contained in such agreements.
All documents, encoded media and other tangible items provided by Edward Jones or prepared, generated, or created in connection with any business activity of Edward Jones are the property of Edward Jones.
Upon termination of employment with Edward Jones, one must promptly deliver to Edward Jones all such documents, media and other items in one's possession, including all complete or partial copies, recordings, abstracts, notes or reproductions of any kind made from or about such documents, media, items or information contained therein.
Purpose of Policy
Edward Jones has spent and continues to spend significant resources developing and collecting information required to successfully operate its business. This information is entrusted to Associates.
Certain information is to be kept confidential due to its value to Edward Jones. Failure to keep this information confidential can cause significant harm to Edward Jones, including monetary loss. Unauthorized use or misappropriation of Trade Secrets violates Edward Jones policy, and state and federal law. Whistleblower Line

Background
Section 240.21 of the Securities and Exchange Act of 1934, as amended by the Dodd Frank Act of 2010, provides a mechanism for direct reporting to the SEC of any activities which violate any securities laws or regulations in an effort to help address potential fraudulent activities in the securities industry. Edward Jones is committed to compliance with the laws, rules and regulations that govern our business and expects associates to report potential unlawful and/or inappropriate conduct to the firm.
Policy
Associates should submit reports, concerns, and information regarding potential unethical, fraudulent or illegal conduct, and/or allegations of securities law violations or corporate fraud to the Whistleblower Line or the Ethics Hotline directly at:
Whistleblower Line: 1-855-223-8869
Available M – F 8:30am – 5:30pm
Ethics Hotline: 1-800-620-7395
Available 24 hours a day, 7 days a week
Reports
Reports may be made anonymously to the Ethics Hotline. Associates who choose to identify themselves when submitting a report may be contacted by a firm representative, possibly counsel, in order to gain additional information. To the extent practicable, the firm will keep confidential communications with a reporting associate relating to that associate's complaint.
When submitting a report, associates should provide as much detailed information as possible, including the background and history of the concern, names, dates and places, and the reasons why the situation is cause for concern. This is particularly important where an associate submits a report on an anonymous basis, as the firm will be unable to contact the reporting associate with requests for additional information or clarification.
Anti-Retaliation
The firm prohibits any form of retaliation or unlawful discrimination or taking any adverse action against associates for engaging in the following conduct: (a) providing information or otherwise assisting in an investigation regarding any conduct he or she reasonably believes violates federal or state law or regulations; or (b) filing, testifying, participating in or otherwise assisting in any proceeding relating to any alleged violation of federal or state securities laws or regulations. Examples of retaliation include, but are not limited to, termination, reductions in pay (including bonuses), discipline and demotions. Any associate who believes that he or she has been retaliated against should immediately notify Associate Relations or his or her designated Human Resources Representative. For further details, see the firm's Anti-Retaliation Policy.
Purpose of Policy
The firm is committed to compliance with the laws, rules, and regulations that govern our business, and expects associates to report concerns of potential unlawful conduct to the firm. Our goal is to be able to quickly identify and appropriately address potential violations.

INVESTMENT ADVISER CODE OF ETHICS
Revised 12/12/2011
Page 1 of 4
EDWARD D. JONES & CO., L.P.
INVESTMENT ADVISER
CODE OF ETHICS
Edward Jones is a dually registered broker-dealer and investment adviser. Consistent with its Securities and Exchange Commission (SEC) registration, Edward Jones was required to adopt a code of ethics as part of Rule 204A-1 of the Investment Advisers Act.
This code is intended to help ensure that partners and associates of Edward Jones act in the best interest of its clients. Unless otherwise noted, Section I applies to all Edward
Jones partners and associates. Section II applies specifically to associates who are identified as “access persons” under Rule 204A-1. “Access persons” are associates who may receive material, nonpublic information about orders or portfolio holdings with possible market implications that are connected to an account in which investment advisory services are rendered.
Access persons generally include, but are not limited to, associates who directly provide assistance to one of the firm's investment advisory programs or who have information related to such.
I. CODE OF ETHICS
Securities regulations require members of the industry to adhere to the principles of good business practice and observe high standards of commercial honor and just and equitable principles of trade at all times. All Edward Jones associates are expected to meet the standards of fairness and good business practice in all circumstances. Fair and good business practice includes treating clients fairly, with respect and confirming that all recommendations are made with the best interests of the client as the focus. Requirements under this code include but are not limited to:
A. Using due diligence to learn the essential facts relative to every client. This includes having reasonable grounds for believing that all recommendations are suitable based on information provided by the client regarding other security holdings and his or her financial situation and needs.
B. Clearly and completely explaining all material information in connection with a recommendation to the client. The client is entitled to receive any information, including risks, relevant to making an informed decision.
C. Complying with applicable federal securities laws and the laws, rules and regulations of the industry or other applicable geographic, regulatory or legal entities. INVESTMENT ADVISER CODE OF ETHICS
Revised 12/12/2011
Page 2 of 4
D. All Edward Jones associates are prohibited from using information concerning client accounts for their personal benefit. This includes, but is not limited to portfolio holdings and transactions that are recommended or entered into client accounts. The personal securities transactions of Edward Jones associates must be conducted in a manner consistent with both the letter and spirit of this code, including avoiding any actual or potential conflict of interest or any abuse of the associate’s position of trust and responsibility.
E. All Edward Jones associates are required to promptly report any violation of this code of ethics to the Compliance Resolution Team in the Compliance
Division.
F. Any violation of this code of ethics will be investigated and could result in disciplinary action, including but not limited to reprimand, fines, suspension, termination of employment and the referral of the matter to regulatory or criminal authorities when appropriate.
G. Nothing in this code of ethics diminishes or eliminates the responsibility of
Edward Jones associates to comply with all other firm codes, policies and procedures. Any Edward Jones associate who is considered an “access person” under Rule 204A-1 of the Investment Advisers Act is also required to review and comply with the provisions of
Section II of this code. Edward Jones associates are considered to be “access persons” if, in connection with a client account held through or provided with Edward Jones investment advisory services in some other form, they (a) have access to material nonpublic information that could have market implications regarding the client’s purchase or sale of securities or portfolio holdings or (b) are involved in making securities recommendations to those clients or have access to such recommendations that are nonpublic. Access persons generally include, but are not limited to, associates who directly provide assistance to one of the firm's investment advisory programs or who have information related to such. The Compliance Division has taken steps to identify and contact the “access persons” within the firm. Any associate who has not been contacted and believes he or she may be receiving material nonpublic information should contact the Investment Company and Advisory Compliance Team in the Compliance Division.
Rule 204A-1 requires that a copy of this code of ethics be provided to all Edward Jones associates and that an acknowledgment of their receipt of the code and all amendments be obtained and kept on file. Please acknowledge your receipt of this code by clicking the
“I’ve read this document” button below.
II. SPECIAL REQUIREMENTS FOR “ACCESS PERSONS”
A. Pre-approval of certain investments. Rule 204A-1 requires access persons receive prior approval from the Compliance Division before directly or indirectly acquiring a beneficial ownership interest in any security in an initial
INVESTMENT ADVISER CODE OF ETHICS
Revised 12/12/2011
Page 3 of 4 public offering, limited offering, or hedge fund transaction. Edward Jones associates are barred from participation in IPOs pursuant to FINRA 2790, and the firm does not offer private placements or hedge funds. Pre-clearance approval should be directed to the Capital Markets and Operations Compliance team. B. Reporting requirements. Rule 204A-1 requires all access persons to report current securities holdings and recent securities transactions that meet certain requirements to the Compliance Division. The rule requires the first report to be submitted no later than 10 days after the associate becomes an access person, and the information must be current as of a date no more than 45 days prior to the date the associate becomes an access person. If all applicable accounts and securities are held through Edward Jones, this requirement can be satisfied by notifying the Compliance Division of the accounts in which the access person has a direct or indirect beneficial ownership interest. Accounts held outside
Edward Jones require special approval from the Compliance Division, and a prior approval may be reconsidered based on the reporting requirements in Rule
204A-1. If an access person receives approval for an outside account or holds other securities covered by Rule 204A-1, in certificate or other form outside any account, he or she is required to comply with the following reporting requirements: 1. Holdings reports.
a. Content of holdings reports. Each holdings report must contain, at a minimum: i. The title and type of security, and, as applicable, the exchange ticker symbol or CUSIP number, number of shares, and principal amount of each security in which the access person has direct or indirect beneficial ownership; ii. The name of any broker, dealer or bank with which the access person maintains an account in which securities are held for the access person’s direct or indirect benefit; and iii. The date the access person submits the report.
b. Timing of holdings reports. The access person must submit holdings reports: i. No later than 10 days after the associate becomes an access person, and the information must be current as of a date no more than 45 days prior to the date the associate became an access person.
INVESTMENT ADVISER CODE OF ETHICS
Revised 12/12/2011
Page 4 of 4 ii. At least once each 12-month period thereafter on a date the firm selects, and the information must be current as of a date no more than 45 days prior to the date the report was submitted.
2. Transactions reports. Access persons are required to submit to the
Compliance Department quarterly securities transactions reports that meet the following requirements:
a. Content of transactions reports. Each transactions report must contain, at a minimum, the following information about each transaction involving a security in which the access person had, or as a result of a transaction acquired, any direct or indirect beneficial ownership:
i. The date of the transaction, the title, and, as applicable, the exchange ticker symbol or CUSIP number, interest rate and maturity date, number of shares, and principal amount of each security involved; ii. The nature of the transaction (i.e., purchase, sale or any other type of acquisition or disposition); iii. The price of the security at which the transaction was effected; iv. The name of the broker, dealer, bank or other entity with or through which the transaction was effected; and
v. The date the access person submits the report.
b. Timing of transactions reports. The reports must be submitted no later than 30 days after the end of each calendar quarter and must cover, at a minimum, all transactions during the quarter.
c. Exceptions from reporting requirements. An access person does not need to submit a report in the following situations:
i. When securities are held in accounts over which the access person had no direct or indirect influence or control; ii. When transactions are effected pursuant to an automatic investment plan; iii. When the report would duplicate information contained in broker trade confirmations or account statements that Edward Jones already has received or will receive within 30 days of the end of the applicable calendar quarter. Types of Audits
There are 3 types of compliance or regulatory visits a branch can receive:
Edward Jones Compliance audit - conducted by an associate from the Branch Audit department
Edward Jones Field Supervision visit -- conducted by an associate from Field Supervision, usually announced
External audit – likely conducted by a regulator from the state, FINRA, or the SEC
Edward Jones Compliance Audits
Branch audits are conducted annually to fulfill regulatory requirements and to provide education to branch associates. These audits are normally unannounced. For this reason, it may be necessary for a bran

Similar Documents

Free Essay

Est1 Task 1

...1/21/2015 EST1 Task1 ­ Term Papers ­ Valeriyklimov EST1 Task1 By valeriyklimov | Studymode.com   EST 1 TASK 1 Your Name Western Governors University # Student Id EST 1 Task 1  According to the current situation Company Q has a damaged attitude toward social responsibility within their company, all because of low profits being made. Due to high crime rates in certain areas the company has been closing off stores, not realizing the problem they have caused. The people that live in the prospected area where the stores where closed are now forced to travel further for groceries. This causes a problem especially for the poor, who do not have the extra money for extra expenses. I recommend the company take precautionary measures to help catch and promote others not to steal. They could do this by offering a reward, or installing cameras. This would help promote social responsibility within the company. Another very serious problem is the companies unwillingness to donate food for those in need. Especially since the company isn’t losing much or nothing at all by donating. The sudden unwillingness to donate is due to the distrust of the owners with the employees. They believe the employees will start to steal while saying they are donating it to the poor. This is yet another sign of a weak social responsibility within the company. These particular problems and fears are direct situations which concretely damages the social responsibility within the company, as well as the community...

Words: 531 - Pages: 3

Premium Essay

Est1 Task 1

...EST1 Task #1 Western Governors University EST 1 Task #1 Company Q is a corporation whose stakeholders have not placed a major emphasis on social responsibility, instead it appears that the primary focus is placed on profit. With their profits on the decline, they are shying away from opportunities to help their community. By placing a higher priority on social responsibility Company Q will have the opportunity to help the community through charitable donations, employee volunteer initiatives, and creating quality jobs for the persons who live in the community. At the same time, Company Q will can also improve their public image and potentially increase profit. Charitable donations by Company Q have been requested by the local food bank, but unfortunately the company turned down this chance to give back to the community. Company Q currently has a position that giving day old food away could encourage fraudulent behavior and theft by their employees. Company Q’s thought process can be redirected with the addition of a food monitoring system that could track the food movement through the store in terms of when it is going to the shelf and leaving the store by purchase or donation. If the employees know that the food movement is being monitored and logged, it would discourage them from fraudulent behavior. This would also eliminate waste and could create tax breaks for Company Q. By donating food to the local food bank, Company Q would make a large...

Words: 794 - Pages: 4

Premium Essay

Est1 Task 1

...EST1 Task 1 Western Governors University A: Evaluation of Company Q Social responsibility is a vital part any business or organization. Company Q does not display social responsibility as an important part of their company. Social responsibility shows the attitude actions and activities of a business which contributes a major impact on the image of that business. Company Q is a small local grocery store located in a major metropolitan area. This local area has a food bank that has requested assistance from company Q. The Food Bank asked that company Q donate day old products that they no longer need so that they may contribute them to their community. Company Q’s management team has declined the request and instead have decided to throw the food away. Company Q declining the donation request to the food bank shows a lack of interest in the community, which will reflect poorly on the business. Social responsibility is all about having a positive effect on our society. Company Q lacks social responsibility simply because they have denied to assist their community by donating day old foods to the food bank due to concerns of fraud by their employees. The choice that company Q has made will reflect negatively on the company. Shoppers may even choose to shop at other locations and the reputation of the company may decline.  Businesses should be socially responsible and demonstrate ethical practices in their organization. Social responsibility within an organization should...

Words: 576 - Pages: 3

Premium Essay

Est1 Task 1

...EST1 Task 1 Using the given scenario on company Q, I will evaluate whether each of their actions were socially responsible or not. A recommendation for each point will also be given. Overall, company Q’s attitude towards social responsibility is fair and has room for improvement Company Q recently closed two stores in higher-crime-rate areas. If a business is consistently losing money, the situation should be analyzed and a conclusion drawn as to the future of that business. It is possible that hiring security could have decreased theft but at what cost? The decision to close is simply a business decision and is not socially irresponsible. A recommendation would be to offer the current employees a transfer of positions to other stores. After years of customer requests, Company Q offered a small selection of health-conscience and organic products. While it’s concerning that it took years to offer what the customers were asking for, it’s a start to respond to the demand. The fact that it’s a limited supply and considered high margin items is not socially irresponsible. When supplying a new product time, it makes sense to start small and evaluate the demand on each item. Organic products will always cost more due to the process needed to supply. A recommendation would be to start a health conscious promotion with discounts attached. This would promote the new organic products and give loyal customers the opportunity to earn rewards and in turn get their organic products...

Words: 426 - Pages: 2

Premium Essay

Est1 Task 1

...Assessment code: EST1 Task 1 Company Q’s current attitude towards social responsibility is non-existent. They have closed stores in parts of the city with higher crime rates due to fear of theft and losses. Company Q offers a limited amount of healthy and organic products even though their customers have requested more options. Company Q has a mindset that inhibits an obligation to be socially responsible. They would rather throw food away than to donate it to help feed those that are hungry and in need, for fear of loss due to stealing. It is important for Company Q to devise a plan to maintain their current number of stores through positive contributions to society and favorable public relations. When the commitment is made to be socially more responsible the potential for increased sales, profit and customer loyalty will be exponential. Below are three areas in which Company Q can concentrate efforts and take action towards being more socially responsible. 1. Company Q needs to increase their product line in organic and health conscience products. Offering sponsorships for healthy eating at local children’s organizations and schools will increase their exposure in the community. This can allow for increased logo display and recognition. By offering items that your customers want and supporting that effort through community awareness about healthy eating, will build loyalty with new and existing customers. 2. Donating the day old food to the local food...

Words: 504 - Pages: 3

Premium Essay

Est1 Task 1

...Deletha Wright EST1 - Task 1 (Revised) Philanthropy or Bust While customers are the backbone of any business, small businesses turn away from social responsibility while they struggle to make a profit. Company Q, a small grocery store chain is no different. They have stores located in a major metropolitan area, which is good for business. However, until recently a couple of their stores were situated in high crime areas. With Company Q already operating on small profit margins, the risk associated with high crime areas make it difficult to sustain the business in those areas. Therefore, Company Q shut down a couple of these stores. In addition, by customer demand, they had recently started carrying healthy and some organic products in all their stores. While these were high margin items, they are being carried in all the stores, including the stores located in the high crime areas. There is higher risk to carry these products in those stores. Lastly, the local food bank had requested donations of Company Q’s day old or outdated products. Due to fear of lost revenue from employees stealing or mismanaging donations, Company Q turned down the donation request and instead decided to throw the food away. Smaller grocery chains have a tough job of keeping up with competitive product pricing of larger businesses. The larger businesses have more buying power so they are able to keep larger inventory and are able to keep their prices down, which is a great recipe for higher...

Words: 1216 - Pages: 5

Free Essay

Est1 Task 1

...EST1 TASK 1: Company Q and Social Responsibility When analyzing ethics in a business environment the examiner must evaluate the stakeholder system of morals, values and judgment of the organization in question to determine its collective ethical stance on a situation. Based on the prompt of this task we can derive a list of these stakeholders and use them to construct a current and future representation of Company Qs social responsibility attitude. From the prompt we can group the stakeholders on this issue in question as the: metropolitan community, company shareholders, company management, store customers, local charity and employees. Based on these groups, in terms of social responsibility fact pattern, it can be said that Company Q’s stance on social responsibility is unbalanced, limited and weak. The actions described of the company suggest that the bottom line and revenue are the drivers of company policy and operations. This is especially shown from the cost and loss control decisions made by the company when faced with ethical situations that involved social responsibility in the metropolitan community and local charity arenas. The decision of the company to ignore the opportunity for an increase of social conscience in both situations for revenue control exposes its limited approach to social responsibility. Furthermore the only action by the company that could be deemed as socially responsible was motivated by the possibility of higher revenues through the offer...

Words: 761 - Pages: 4

Premium Essay

Est1 Task 1

...EST1 Task 1 In this business example Company Q has shown several socially un-responsible and un-ethical traits. In order for business Q to be successful and leave a positive mark on the surrounding community they must keep in mind business ethics. Company Q has several stores in the metropolitan area and has decided to close a couple stores in higher crime areas because of lost profits. Also they have begun carrying health-conscience items but have priced them at high profit margin. Lastly they have refused to give day old food to the local community because of fears of fraud. Company Q made three obvious un-ethical or socially un-responsible decisions about its business practice, In this essay I will point out these un-ethical decisions and give solutions to solve them. The first problem is the closing of stores in higher crime rate areas that have proven not as profitable as others. Instead of figuring out a solution to the problem Company Q has decided to close stores in order to survive. A solution to decreased profit in a high crime rate area would be to increase security in order to keep items from being shop lifted and to detour vandalism. Another problem Company Q has been faced with has been the demand for health-conscience food. In response to this they now carry high profit margin health items that financially benefit them. The socially responsible response and ethical response to these demands would be to find a way to supply the needed items and manage shelf...

Words: 491 - Pages: 2

Premium Essay

Est1 Task 1

...I am tasked is to evaluate Company Q’s current attitude toward social responsibility and recommend three actions that Company Q could take to improve their attitude toward social responsibility. In evaluating Company Q’s attitude towards social responsibility there are a couple of examples that displays the company’s lack of social responsibility awareness. Company Q closed a couple of stores in higher-crime-rate areas with a claim that the stores are consistently losing money. The issue here is that closing these stores can create the perception that Company Q does not care about customers in these areas. In addition, after years of their customers requesting they start offering health-conscience and organic products, the company went ahead and stocked their shelves with the requested products but only a very limited amount. This can be seen as a half hearty attempt to please their customers, and a disregard for supplying healthy and possibly environmentally friendly products. Company Q also failed at another social responsibility initiative by declining to donate day-old products to a food bank, and further degrading their employees by projecting the possible loss revenue may result due to employee fraud and theft. The steps to make Company Q a more social responsibility aware entity can be achieved by putting immediate processes in place for the key points stated above. Company Q has the advantage of being a small local grocery chain and can follow examples...

Words: 723 - Pages: 3

Free Essay

Est1 Task 1

...Corporate Social Responsibility Social Responsibility is an obligation to any business to help improve the community or society in a positive way. In this scenario Company Q is introduced as a local grocery store that has not been having a positive impact on the community that it is serving. Company Q has closed stores in the metropolitan areas that have a crime rate in order to minimizing losing money and have denied donating day old food to charities. The company claims that if they start to donate day old product then the company employees might start to steal the food and claim they are donating it to the charity and the loss of revenue that might occur. In my opinion, Company Q has taken a non-philanthropic attitude or approach in society. Being a non-philanthropic company you are more worried about your shareholders instead of the community that provide your business. Some changes that Company Q can take in order to change their attitude in society are: donate the day old food to charity, believe in their employees that work for them, re-open the doors in the metropolitan area with more security in order to prevent the loss of profits, offer more organic products at a more efficient cost to the public, and reintroduce the company missions, values and statements to encourage the community to be proactive and shopping at a company that gives back to the community. By opening the doors to the metropolitan areas, with improved security allow the community to lower...

Words: 518 - Pages: 3

Free Essay

Est1 Task 1

...A. Company Q recently closed two stores that were located in higher-crime-rate areas of the city due to consistently losing money. Company Q has experienced loss of business because of the community that it served in and because of that, its attitude toward social responsibility is more on the cautious side. Some may say because Company Q closed two stores down, that it is not being socially responsible because of the jobs that were loss, however, Company Q also has an economic responsibility to be profitable and its responsibility to the safety of its employees. Hypothetically, if Company Q continued to keep its stores open in the higher-crime-rate area, then they risk losing more money through damages and loss of profit. Is it worth it to keep the two stores open? Is it economically feasible? Company Q recently fulfilled the demands of its consumers by offering health-conscious and organic products, however, they were marked very pricey. Local food banks asked for donation of day-old products and management declined; worried over lost revenues due to possible fraud and stealing by employees who may claim they are donating the food. Company Q is not being socially responsible instead they have taken a cynical approach. Being socially responsible is defined as an organization increasing its positive effects on society while decreasing its negative effects (O. C. Ferrell, Fraedrich, L. Ferrell, 2008, pp. 12). By declining to donate its day-old food to the local food...

Words: 693 - Pages: 3

Premium Essay

Est1 Task 1

...Company Q’s attitude towards social responsibility is negative and it seems to me like they operate out of fear. Some of their recent actions such as, closing stores that are losing money and being unwilling to donate day old food may lead customers to believe that they are only interested in making a profit. This also seems like there is a breakdown in the employee employer relationship relating to trust. In my opinion, Company Q needs to improve their social responsibility to their customers, community, and employees. This can be done by simply changing their attitude towards social responsibility which could lead to a boost in consumer confidence and revenue. This day in age it seems stakeholders, namely customers and employees, prefer to support businesses that have strong social responsibility. One of the first things Company Q could do to change the way their social responsibility is perceived would be to re-open one or two of the stores they closed. The reason they gave for closing the stores was due to losing money. This creates a public perception that the company is only worried about making a profit and nothing else. These stores were located in a high crime rate parts of the city which typically goes hand in hand with lower income areas. By reopening the stores they could show the community that they are concerned about these parts of the city and want to help by creating jobs and at the same time improving conditions in the community. It seems like one...

Words: 847 - Pages: 4

Premium Essay

Est1 Task 1

...Company Q has it’s fair share of ethical Dilemmas. They were recently forced to shut down stores in Low income areas, suffered losses, failed to meet the rising demand from health food, and refused to donate “day-old products” to a food bank recently. Sometimes it’s hard for a business to explain the reasons behind it’s decisions especially when so many issues arise every day. Company Q should indeed evaluate their conflicts and resolve them as socially responsible as possible. Although, I don’t feel they have he worse of issues, there are several things that should be evaluated prior to expanding any more. Company Q had such a great loss which resulted in the closure of two stores. The stores were in high crime areas and had been losing a ton of money hypothetically. Company Q should designate a team of current employees to manage loss prevention, increase floor walks, award employees for tips that lead to apprehension of thieves or co-workers who are contributing to losses. A company can’t do much of anything to prevent these types of happenings. No matter how much food give a ways and donations they make, someone with always steal. In this case I hope it’s not the employees. Since it’s not clear, I suggest that team of loss prevention employees be educated and possibly rotate Crim J interns to save money. In addition, Company Q could place priority on improving operations auditing procedure including inventory management. Implement more policies regarding how...

Words: 623 - Pages: 3

Premium Essay

Est1 Task 1

...Task 1 Part A Social Responsibility has become increasingly important in recent years. Many companies strive to do as much for their customers and the community they serve as possible. Although profits are important, socially responsible companies take more into account than just the bottom dollar. Company Q showed a great lack of social responsibility in several different ways, leading consumers as well as stakeholders to assume that the company’s attitude toward social responsibility is that it is of little importance to them. Company Q closed the doors of two locations located in higher crime areas, citing consistent loss of income as the reason for closure. More likely, the closings were due to the company’s refusal to invest in greater security or risk management services. In general, Company Q seems to care little about their consumers, or their community. Consumers asked repeatedly that the store start carrying more health-conscience and organic items, only after years, did the company finally start carrying a small selection of these items, and then they were the highest margin items the store could stock. As for the community, when asked to donate day-old items to a local food bank, the company decided instead to throw the items away rather than risk an employee taking the items home. Company Q has done nothing to increase their positive effect on the community, and seems to only be concerned with their bottom line. Task 1 Part B The lack of willingness on the...

Words: 669 - Pages: 3

Free Essay

Est1 Task 1

...Social Responsibility is a concept that lends the idea to companies and corporations that they should have practices and act upon things that have a positive outcome or repercussion is society, rather than be solely focused on maximizing profits (Investopedia, 2015). Company Q is facing an ethical dilemma by not wanting to donate left over food, specifically the higher-priced health foods, to food shelters because they believe their employees may lie about donating it. Company Q is demonstrating a negative social responsibility. They are demonstrating this in two ways. First, by closing their branches in high-crime areas, they are leaving a void for the public. Higher-crimes areas are typically littered with low-income areas and families. When Company Q sells their healthier items at a higher-price in high-crime/low-income areas, there will be a need that people cannot have met which may result in theft, which could explain Company Q’s loss of profit. Secondly, by refusing to donate excess food to food shelters, Company Q gives off the impression that a profit of any kind is better than helping a neighbor in need. Company Q does not demonstrate compassion in the act of throwing out the food, which is still edible, because this action will result in the food not being used by anyone. Company Q can implement three strategies of thinking to help improve their social responsibility, reduce employee theft, and better their reputation for their brand; those strategies are nurturing...

Words: 706 - Pages: 3