...Business Etiquette Etiquette is not a term that most business people, or anyone for that matter, are comfortable with. It is an important word in today's business world. Let's define what "Etiquette" is. Etiquette, business or social etiquette is the art of taking the unfamiliar and making it familiar to many. That's what the "rules" (they are really guidelines rather than rules) of etiquette are. Nothing more,nothing less. For example, job descriptions are a form of Business Etiquette. Signs within the bank, such as the signs on each counter, are business etiquette. Easy to find stationary, directions of layout are a form of business etiquette. Whenever a business is offering something -- an idea, service or product that is new or relatively unknown, to a potential customer, the "Rule of Business Etiquette" comes into play. And it is not just for a business to apply these guidelines. Anybody, when they are asking someone else to accept something new should also be using Rule #1 of Business Etiquette. E.g. change over from one technology platform to another should be informed in advance by way of a letter or through display boards at the premises. Business Attire Do's & Don'ts Looking the part promises both personal and financial success. Quality garments wear longer, fit better, and therefore, save money in the long run. Above all, if your clothing projects a professional image, others will respond to you in kind. Here are a few suggestions for maintaining the proper image: ...
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...Korean Business Etiquette Tips While North Korea is still attempting to transition from a planned economy to capitalism, South Korea has a thriving, trillion-dollar economy, the 4th largest among Asian countries. Because of this, South Korea is an ideal place for business people to develop new clients and colleagues for expanding into Asian markets. As with any international business interaction, knowing the ins and outs of proper business etiquette will be key to your success. Because just a few missteps could cost you a business deal, practicing proper Korean business etiquette will impress your Korean colleagues, demonstrate your finesse in the business world and help you solidify a lucrative new business relationship. Korean Business Meeting Etiquette Korean business meeting etiquette is highly ritualized, as the Koreans' appreciation of conformity, rules and order dictates specific ways of doing business in Seoul and throughout South Korea. Here are some Korean business etiquette tips to help you appropriately interact with your foreign colleagues: • Avoid saying 'no' directly. Instead, indicate disagreement or reluctance by inhaling air through closed teeth, tipping your head backwards and/or saying 'maybe.' • Break up your speech with pauses for questions and to facilitate translation. Try to pause between points you articulate allowing your colleagues time to listen to the Korean translation, digest your information and ask you questions. It is also important...
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...Otravia to assassinate their rivals by poisoning during the toasts at their formal functions. In an attempt to discourage this, an elaborate and bizarre etiquette has been developed around these toasts. However, this has only succeeded in weeding out the less cunning, ruthless and lucky, with those that remain being true masters of this deadly sport. At the start of the game, players choose a Master or Mistress of Ceremonies (MoC). The MoC starts the round, and at the end of the round the MoC passes to the next player clockwise. The first order of business is ‘The Airing of Grievances’. Should any guests bear a grudge against another, they should state their grievance now, lest any ill feeling be carried forwards into the occassion. 1. rrange the goblets, one per player, in a A circle in the middle of the table. The MoC places a target card (face-up) pointing at another player of their choice. That targeted player then does the same, but cannot target a player who has already chosen their target this round. Continue in this way for all players, with the final player targeting the MoC. In a round of play, goblets are arranged in a circle in the middle of the table, one in front of each player, such that players can’t see their contents. Players take turns in either secretly placing wine, poison or antidote tokens into the goblets, or switching the goblets around. Each player has a target, and their aim is to ensure that, when the round...
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...The United States helped Japan draft its Constitution, which laid the foundation for a “new” Japan. Although Japan had many outside influences after World War II, Japanese culture shares few similarities to those in America today. Values are one's judgment of what is important in life to guide his or her behavior in society. Formality is the strict following of rules of behavior under customs and rules of convention in an area. It would be one of the differing values between the Japanese and Americans. The idea of formality in Japan is one that is held to a relatively high importance, while formality in America generally tends to be of lower importance. The Japanese base their actions and interactions based on certain formalities that must be upheld in order to treat others with respect. On the other hand, Americans don't have a certain set of formalities that their actions or interactions are based on. Examples include how a person acts at the dinner table or how a person interacts with others in their society. Different formalities cause people of different cultures to act in a certain way. As a result, if formalities of different cultures were to intermix, many people would be shocked or taken back by the behavior of the people in the other society. The Japanese have a strict set of rules instilled into the people since a young age that guides them through everyday actions. For example, during meals in Japan the Japanese follow certain speech and action patterns...
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... May, 2012 ------------------------------------------------- Certificate/ Medical Assistant ------------------------------------------------- Skills Charting/ Appointment books Call Rep/Volunteer Microsoft Word(Word, Office , Excel, PowerPoint ,Outlook ,Data Entry ) Sales and Marketing Finance and Cash Handling ------------------------------------------------- Keyboarding skilled(40 wpm) ------------------------------------------------- Experience Health Management Systems: Irving, TX September, 2015 to November, 2015 Casualty Case Worker * Verifying cases * using telephone etiquette * Providing excellent customer service * Evaluating cases for recipients * Filing, Faxing, Mailing Data Entry May, 2013 to June, 2015 Omni Hotel: Dallas, TX Ideal Service Representative * Answering phone calls inbound and outbound * Filing * Problem Solving * Process Reservations * Complete request from Guest &Co-Workers Express Retail January, 2013 to April, 2013 Farmers Branch, TX Sales Supervisor * Sales to customers * Meeting sales goals everyday hourly * Providing great customer service * Attending to fittings for customers choice of clothing * Cash handling * Placing orders over the phone/search for products or clothing in stock check. First Convenience Bank, Dallas, TX August, 2012 to December, 2012 Personal Banker * Provided customer service...
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...CULTURAL ETIQUETTE Cultural etiquette and communication have become critical elements required for all business people. It is important to understand the uniqueness of cultures around the world and how to apply the skills of proper business etiquette and manners to become more successful. Language English is the universal business language. It is helpful if people master it. Knowing other languages would be an advantage. Non-verbal Communication Body language can make or break a deal. Building successful business relations across cultures is not only a matter of knowing what to say or when to arrive for a meeting. It involves an understanding on the different body languages and gestures among cultures. It is important to know basic differences in cultures to avoid embarrassment and awkwardness. Every day, we respond to thousands on nonverbal cues and behaviors including postures, facial expression, eye gaze, gestures, and tone of voice. From our handshakes to our hairstyles, nonverbal details reveal who we are and impact how we relate to other people. Understanding body language of the destination country and interpreting body language correctly will not only assist you to avoid unpleasant situation but will grant you respect from the locals. There are different forms of greeting acceptable in certain countries. • Handshake is a common form of greeting on various countries. A vital component you need to bring to any interpersonal encounter...
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...Culture Project | U.S. | Germany | Greeting | In the U.S., when you greet another person, you can typically offer a handshake. This is a very common form of greeting. There are some instances where you may be meeting a friend of a friend or a family member of your friend where they will ask for a hug, but is not seen very often. Hugs are typically reserved for family or feminine friends while kisses are reserved for couples. Eye contact is also a sign of respect. Avoiding eye contact usually shows weakness, timidness, or even a lack of self-esteem.www.nativeforeignermag.com/2012/06/4-ways-to-greet-an-american/ | The German culture actually has very few differences when it comes to greetings. You can’t really go wrong with a firm handshake and good eye contact. The biggest difference between the two cultures comes between hugs and kisses. Most German men consider hugs too feminine whereas some males in the U.S. could turn a handshake or “fist bump” into a brief hug with a pat on the back. Kisses are very unusual in Germany. Kisses are almost always reserved for people VERY fond of you.German.about.com/od/vocabularytips/a/Learn-German-Greetings.htm | Homes | In the U.S. many people are pretty open and this is even seen in your home. Many homes are designed in an open way and often without many doors. Typically the only time you find doors closed in an American home is when they want privacy in the bathroom or bedroom. In some U.S. households, your street shoes are taken off...
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...administrative support to a 10-employee Human Resource office. Incumbent will also act as department receptionist following human resources policies, programs, and practices. Key Responsibilities and Duties: • Type letters, reports, and other correspondence using Microsoft Word on the computer to present professional looking documents. • Reviews and processes personnel action documents for accuracy and accountability of personnel requests or changes. • Files personnel documents submitted to the HR Dept in alphabetical order to maintain personnel files. • Acts as department receptionist, answers phones, transfers calls to appropriate HR employee, provides information, takes messages, and schedules appointments. • Maintain Director’s calendar by scheduling appointments or meetings using Microsoft Outlook on the computer. • Distributes office mail daily by placing mail in designated mail slots for the HR Department. • Monitors staff time and payroll items using Microsoft Office programs on the computer in order to maintain accurate records of attendance and leave for payroll purposes. • Order supplies to keep the HR Dept. fully stocked with office supplies and personnel documents. • Other duties may be assigned if necessary. Skills/Qualifications: • Knowledge of company’s correspondence format. Skilled in typing (50 wpm, 100% accuracy), proper sentence structure, grammar, and punctuation. • Skilled in computer use and Microsoft Office, specifically MS Word. • Knowledge...
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...Overview Japan is the land of peace and harmony that continues to evolve in a positive unification of tradition and modernisation. With its elaborate and colourful history and culture, Japan has formed a distinct model of hierarchy, honour and etiquette that is still reflected in many social and business practices today. If your organisation is planning to conduct business with Japan, potential success depends upon an understanding of this culturally influenced protocol. Japanese culture - Key concepts and values Wa - The most valued principle still alive in Japanese society today is the concept of 'wa', or 'harmony'. The preservation of social harmony dates back to the first constitution in 604 AD and the teamwork needed when living and working on collective farms. In business terms, 'wa' is reflected in the avoidance of self-assertion and individualism and the preservation of good relationships despite differences in opinion. When doing business with the Japanese it is also important to remember the affect of 'wa' on many patterns of Japanese behaviour, in particular their indirect expression of 'no'. Kao - One of the fundamental factors of the Japanese social system is the notion of 'face'. Face is a mark of personal pride and forms the basis of an individual's reputation and social status. Preservation of face comes through avoiding confrontations and direct criticism wherever possible . In Japan, causing someone to loose face can be disastrous for business relationships...
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... Code of Conduct and Workplace Etiquette Food at workstations The type and amount of food at workstations can cause distraction to teammates and interfere with servicing customers. Some guidelines follow: ♣ Food must not distract you, teammates, or the customer, and should not be detectable by any customer. ♣ Food must not be messy, attract insects, mice, or lead to unsanitary conditions. ♣ All beverages must be in containers with a sealed lid. ♣ Meals should be eaten in the break rooms during breaks or scheduled lunch time. Breaks and Lunches All breaks and lunches are to be taken away from your desk or work area. Smoking Area There are smoking booths located at some Bank of America buildings, for others, during breaks or lunches make sure you are 25ft away fr entrance. Be courteous to others and pick up after yourself (this includes: cigarette butts, used matches, etc.). For Call-Center environments, you may not sign off the phones to smoke if you are not scheduled for a break. Cell phones, pagers, PDAs, and digital cameras: All cell phones, pagers, palm pilots, iPods and PDAs must be turned off or on silent mode and kept out of sight. Any type of digital or other cameras or video recording devices, including but not limited to photographs taken with or using cell phones, iPhones, or PDAs, are strictly prohibited. The use of cell phones or other cell phone equipment is prohibited on the floor (Call-Center Environments). You may not send...
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...office 2011: Waitress for Compass Group at Ricoh Arena, Coventry, United Kingdom Responsibilities: • Serving drinks and food to clients • Till operation and cash handling • Maintaining the work area clean • Dealing with bill payments 2009, 2010: Receptionist for Rich Forest, Onesti, Romania Responsibilities: • Greeting visitors and directing them to the correct person or department; • Providing information and answering queries; answering calls and taking messages; • Organizing appointments and bookings; • Maintaining the reception area clean. 2008: Waitress for 8 Ball Club, Onesti Romania Responsibilities: • Serving drinks and food to clients • Till operation and cash handling • Maintaining the work area clean • Dealing with bill payments 2007: Sales assistant for Licanof, Onesti, Romania Responsibilities: • Serving customers • Till operation and cash handling • Stock handling; placing stock orders and receiving them from the suppliers • Maintaining the work environment clean Volunteer work Active...
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...Facts and Statistics LOCATION: Saudi Arabia is a monarchy in southwestern Asia, and occupies most of the Arabian Peninsula. Saudi Arabia is bordered on the north by Jordan, Iraq, and Kuwait; on the east by the Persian Gulf and Qatar; on the southeast by the United Arab Emirates and Oman on the south by the Republic of Yemen; and on the west by the Red Sea and the Gulf of Aqaba. The southeast and southern boundaries are not precisely defined. The Middle East, bordering Iraq 814 km, Jordan 744 km, Kuwait 222 km, Oman 676 km, Qatar 60 km, UAE 457 km, Yemen 1,458 km Capital: Riyadh Climate: harsh, dry desert with great temperature extremes Population: 25,795,938 including 5,576,076 non-nationals (July 2004 est.) Ethnic Make-up: Arab 90%, Afro-Asian 10% Religions: Muslim 100% Government: monarchy Language in Saudi Arabia Arabic is the official language of Saudi Arabia, but English is widely spoken. It is used in business and is a compulsory second language in schools. Among the non-Saudi population, many people speak Urdu, the official language of Pakistan, and other Asian languages such as Farsi and Turkish. Arabic is spoken by almost 200 million people in more than 22 countries. It is the language of the Qur'an, the Holy Book of Islam, and of Arab poetry and literature. While spoken Arabic varies from country to country, classical Arabic has remained unchanged for centuries. In Saudi, there are differences between the dialects spoken in urban areas and those spoken...
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...we only limit its scope to handshake and choice of words. Is it so? Few years back when I was working as HR Manager, suppliers tend to fix appointments for our organization strategic plans. I have notice that one of the labour agent suppliers shall never be punctual for meetings and appointments. Whenever my staffs rang him up to locate his whereabouts, he will never attend to the calls. However he will be super-fast whenever his payment is prepared. I noticed his behaviour continued for the next few meetings. After three months, I decided not to renew his contract with us after obtaining another labour agent supplier. The new labour agent supplier acts professionally and communicates effectively for the benefit of our organization. Another incident occurred at a popular hotel in Johor. When we entered the main entrance, the bell man did not greet us and his expression showed that he clearly snubbed us away. The bell man continued talking with a security guard and his poor attitude prompted me to inform his superior. What happened to the formal introduction greeting in the hotel by placing the right hand on the left chest? It is extinct or complete ignorance by several employees that do not understand the term ‘professional’? One of the key vital tips is being punctual when meeting our customers. We do not want our customers waiting for us as every tick of time means business. It is suggested...
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...commerce and increased resistance to government interference in the business dealings of independent business owners. The democratic impulse of individualism became a fundamental value in American society in the nineteenth and twentieth century’s (Campbell. Martin, and Fabos, 2015). The creation of the telegraph in the late 1860’s paved the way for future technological inventions such as the wireless telegraphy (later named radio), the fax machine, and the cell phone. Digital communication has changed the way we watch television, read newspapers and magazines, and even attend school. Digital technology has influenced the American culture with the use of email, text, Skype, Twitter, and Facebook which are responsible for the lack of mail placing the United States Post Office in jeopardy, the closing of Hallmark stores, and the possible elimination of the telephone land line in homes. The dictionary defines the term convergence as the act of converging and especially moving toward union or uniformity, two or more things...
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... 2. The RAM chip contains the basic input/output system. – False 3. A computer’s memory, or primary storage, provides permanent storage for instructions and data. - False 4. A place for connecting a peripheral device to a computer is called a: Port 5. Where would you find an RJ-45 connector? – LAN port 6. Information processing is also called data processing. – True 7. The process of preparing a floppy disk for storage is called: Formatting. 8. A personal computer is a self-contained computer capable of: All of the above. (IOPS) 9. A system bus on the motherboard connects the CPU to main memory. – True 10. Which one of the following is not a way to improve the speed and performance of a microprocessor? – placing circuits farther apart. 11. A CD drive is classified as: a storage device. 12. The word “megahertz” in an ad for personal computer refers to the computer’s: processing speed. 13. The main components of the motherboard are: internal memory and CPU. 14. Which component of the CPU acts as a “traffic officer”? – Control unit. 15. The main function of a server is to: process data for multiple locations at the same time. 16. BIOS is a ROM chip that boots up the computer when it is turned on. – True. 17. To transmit and receive information to and from other distant computers, a PC user needs communications software, a modem, and: an Internet service provider. (ISP) 18. How are information and data stored on a compact...
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