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Roberta Willis
May 26, 2013
XBIS/280
Club IT part 2

Club IT has been searching for ways for the club to improve their business management as well as becoming more up to date with today’s technology. Brought in as an employee from the outside I was hired to seek ways to make positive improvements in order for the club to live up to their standards they wish for.

Club IT’s mission statement is “To offer you the live music, DJ, dance space and refreshments to suite your lifestyle”. (bcs.wiley.com) In order to do so, Ruben and Lisa must implement a few changes to the club which will allow the club to run smoother and satisfy all customers with implementing these new ideas. According to Chapter 10, the system development life cycle is the traditional development that organizations use for large IT projects Rainer & Turban, 2009, Club IT will take SDLC and use some of its features in order to make the necessary improvements for the club. SDLC has three major advantages which are control, accountability, and error detection (Rainer & Turban, 2009).
The first change for the Club IT would be improving its technology. The use of internet should be upgraded from dial-up speeds in order to allow customers to connect to a much faster internet connection. Slow internet connection may prevent some customers from doing business with Club IT. While making changes to the clubs internet connection, the club also integrates ways for customers to be notified VIA email or text message about special promotions or allow them to purchase tickets in advance. With the majority of Club IT’s customers being current with technology and smart phone users it’s highly important that they have a much faster internet connection within the club.
Secondly the club should focus on creating a website that will help sell tickets and make reservations online. When customers access the website if they would like to purchase tickets or make reservations online they will now be able to do so. They will be prompted to create an online account, select the option they wish to choose then they will be sent to a secure page where they are able to put in their payment information for a safe and secure page and a confirmation email will be sent where they are able to print if they choose from their personal computer.
The last focus will be the target customers. Emerge in ways for them to become more involved with the club by giving them the option to voice their opinions, doing polls to see if the club is functioning like they think it should; consider some of their opinions. Customers are those that bring the revenue, so you want to make sure you do what it takes to keep them happy because if they aren’t happy then in turn the whole business will suffer. Being that not many night clubs take advantage of e-commerce, Club IT would definitely have an advantage over all others by implementing ways for customers to shop VIA the web. By upgrading the computer’s software along with the hardware this will help things move a whole lot smoother and this will prevent the customers from having to wait as long as they would with the old computer system. Being able to order from vendors that deal with online orders will be a whole lot easier and will be a better way to keep up with the clubs inventory. This in turn will keep things very organized and easier to track and manage.
Club IT will deal with SDLC in more ways than one. In the investigation stage you will modify the existing systems or develop a new system based on chapter 10, this is done by feasibility study (Rainer & Turban, 2009). This will determine whether or not the projected changes will be successful. This will impact Club IT based on the changes they will make to the clubs technology, determining whether it will work. The club will have to go through testing after changes are made to determine whether or not they have made the best decisions for the customers as well as the club.
Another part of SDLC club IT will work very closely with would be the implementation stage. This is where the conversion is made and the transition from the old to the new takes place. There are three major conversion stages which are listed in chapter 10, they are direct conversion this is where the old system is stopped and the new one is launched. The second is the pilot stage this is when the new system is introduced and the third stage is phased conversion this is when the phases are leaked one at a time.
In conclusion once Club IT makes the necessary changes to upgrade its technology especially its internet, hardware and software the customers will then have the advantage to view and place orders from the cubs website and the ability to be informed of upcoming events, place orders online and make reservations. Lastly the customers will be at a location that truly cares about their needs and wants, putting them first which will in turn keep the revenue coming in for Club IT.

Reference:
Rainer, R. K., Jr., & Turban, E. (2009). Introduction to information systems: Supporting and transforming business (2nd ed.). Hoboken, NJ: Wiley.

http://bcs.wiley.com/he-bcs/Books?action=index&bcsId=4176&itemId=0470169001

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