...MGT115 – Management and Organization Tutorial 1 – Answers 1.1. Who are Managers? a) Explain how managers differ from non-managerial employees? A – Managers differ from non-managerial employees in the sense that they are responsible for coordinating and overseeing the work of their subordinates (who maybe non-managerial or managerial) so as to ensure the organizational goals are met. Non-managerial employees however are only responsible for the task(s) assigned to them. b) Describe how to classify managers in organizations. A – Managers can be classified in to * First-line managers: - Individuals who manage the work of non-managerial employees * Middle managers: - Individuals who manage the work of first-line managers * Top Managers: - Individuals who are responsible for making organization-wide decisions and establishing plans and goals that affect the entire organization. 1.2. What is Management? a) Define management. A – Coordinating and overseeing the work activities of others so that their activities are completed efficiently and effectively. b) Explain why efficiency and effectiveness are important to management. A – Because both efficiency (getting the most output for the least inputs) and effectiveness (attaining organizational goals) are important to ensure that there is low resource waste and high goal attainment. 1.3. What do managers do? a) Describe the four functions of management. A – The four functions...
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...CHAPTER SUMMARY – CHAPTER 1 Who Are Managers? ✓ Explain how managers differ from non-managerial employees. ✓ Describe how to classify managers in organizations. Managers coordinate and oversee the work of other people so that organizational goals can be accomplished. Non-managerial employees work directly on a job or task and have no one reporting to them. In traditionally-structured organizations, managers can be first-line, middle, or top. (See Exhibit 1-1.) In other more loosely configured organizations, the managers may not be as readily identifiable. But someone must fulfill that role of coordinating and overseeing the work of others. What Is Management? ✓ Define management. ✓ Explain why efficiency and effectiveness are important to management. Management involves coordinating and overseeing the efficient and effective completion of others’ work activities. Efficiency means doing things right; effectiveness means doing the right things. (See Exhibit 1-2.) What Do Managers Do? ✓ Describe the four functions of management. ✓ Explain Mintzberg’s managerial roles. ✓ Describe Katz’s three managerial skills and how the importance of these skills changes depending on managerial level. ✓ Discuss the changes that are impacting manager’s jobs. ✓ Explain why customer service and innovation are important to the manager’s job. According to the functions approach, managers plan, organize, lead, and control. (See Exhibit 1-3...
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...Copyright ©2011 by University of Phoenix. All rights reserved. Course Description This course prepares students to address the concepts of personnel development as managers. Students learn criteria for developing effective job analysis, appraisal systems, and appropriate career development plans for employees. Other topics include personnel selection, employee compensation, benefits, training, workplace diversity, discipline, employee rights, unions, and management behaviors. Policies Faculty and students/learners will be held responsible for understanding and adhering to all policies contained within the following two documents: University policies: You must be logged into the student website to view this document. Instructor policies: This document is posted in the Course Materials forum. University policies are subject to change. Be sure to read the policies at the beginning of each class. Policies may be slightly different depending on the modality in which you attend class. If you have recently changed modalities, read the policies governing your current class modality. The discussion question points are now combined with the participation points for each week. You, as the instructor, may create a separate line item for discussion question points if you choose. Please note that some assignment points may have changed. Course Materials Cascio, W. F. (2010). Managing human resources: Productivity, quality of work life, profits (8th ed.) New York...
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...Chapter 1 Management and Organizations |GUIDE TO SELECTED REVIEW AND DISCUSSION QUESTIONS | | 1. How do managers differ from nonmanagerial employees? The answer to this question used to be straightforward, but the line between managerial and nonmanagerial employees has blurred as more employees take on task once reserved for managers. To keep the answer from becoming too complicated, the best way to address this question is to focus on the fact that a manager’s job is about helping others do their work. 2. Is your course instructor a manager? Discuss in terms of managerial functions, managerial roles, and skills. Course instructors (in contrast to individuals who hold positions such as department head) are not usually classified as managers. In most situations, a course instructor does not fall within the definition of a manager when utilizing managerial functions, mainly because students are clients rather than employees. In some cases, an instructor has little input about course content or how it is to be taught. In these instances, the instructor makes few managerial decisions. In terms of managerial roles, course instructors may be involved in some ways in the interpersonal, informational, and decisional roles. For example, a course instructor could be seen as a liaison (interpersonal role), a monitor and disseminator (both informational roles), and a disturbance handler and...
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...Paper we will explain the three types of goals that are very important to the strategy of any organization. Also will explain why the many different types of planning and organizing are very important to any business and or organization. Also we will thoroughly examine all of the elements and or factors that are involved in creating an effective strategy for an organization. Hopefully all questions will be answered. Explain why the three types of goals are important to the strategy of an organization. Strategic goals are set by and for top management and on objective for the organization as a whole. (Pg., 143) Strategic goals and planning would be important to any business or organization because it gives the organization or business a direction and what goals are reachable in the set amount of time and which ones are not reachable in that time period and why they are not. But as any business or organization they to give thought about the outlines and are they realistic? There are many steps that need to be set out and followed like they are supposed to be followed. If not followed correctly something major could go wrong. Also when you are working on a strategic goal for your business or organization make sure are financially ready for this and make sure all of your employees are well aware ahead of time of what will be going on. Tactical goals are next in line when talking about goals and planning. Tactical goals are set by and for middle managers and focus on...
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...CHAPTER SUMMARY – CHAPTER 8 The Importance of Strategic Management ✓ Define strategic management, strategy, and business model. ✓ Explain why strategic management is important. Strategic management is what managers do to develop the organization’s strategies. Strategies are the decisions and actions that determine the long-run performance of the organization. A business model is a strategic design for how a company intends to profit from its strategies, work processes, and work activities. Strategic management is important for four reasons. First, it makes a difference in how well organizations perform. Second, it’s important for helping managers cope with continually changing situations. Third, strategic management helps coordinate diverse divisions, departments, functions, and work activities, and keeps all focused on achieving the organization’s goals. Finally, it’s important because it’s involved in many of the decisions that managers make. The Strategic Management Process ✓ List the six steps in the strategic management process. ✓ Describe what managers do during external and internal analyses. ✓ Explain the role of resources, capabilities, and core competencies. ✓ Define strengths, weaknesses, opportunities, and threats. The six steps in the strategic management process are: (1) identify the current mission, goals, and strategies; (2) do an external analysis; (3) do an internal analysis – steps 2 and 3 collectively are known...
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... |Course Syllabus | | |School of Business | | |HRM/531 | | |Human Capital Management | Copyright ©2011 by University of Phoenix. All rights reserved. Course Description This course prepares students to address the concepts of personnel development as managers. Students learn criteria for developing effective job analysis, appraisal systems, and appropriate career development plans for employees. Other topics include personnel selection, employee compensation, benefits, training, workplace diversity, discipline, employee rights, unions, and management behaviors. Policies Faculty and students/learners will be held responsible for understanding and adhering to all policies contained within the following two documents: • University policies: You must be logged into the student website to view this document. • Instructor policies: This document is posted in the Course Materials forum. University policies are subject to change. Be sure to read the policies at the beginning of each class...
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...travel within an organization’s formal hierarchy? 2. What is the grapevine, and why should managers be aware of it? 3. What steps have to occur before an audience member perceives the present of an incoming message? 4. Why should communications take an audience-centered approach to communication? 5. How is communication affected by information overload? 6. How can you make sure your feedback is constructive? 7. Why is ethical communication important? 1. Why do you think good communication in an organization improves employee attitudes and performance? Explain briefly. 2. Is it possible foe companies to be too dependent on communication technology? Explain briefly. 3. How can a lack of shared experience between sender and receiver result in communication failures? 4. As a manager, how can you impress on your employees the importance of strong business ethics when dealing with colleagues, customers, and general public? 5. Ethical Choices because of your excellent communication skills, your boss always asks you to write his reports for him. When you overhear the CEO complimenting him on his logical organization and clear writing style, he responds as if he’d written all those reports himself. What kind of ethical choice does this response represent? What kind of ethical choice does this response represent? What can you do in this situation? Briefly explain your solution and your reasoning? 8. In what directions can information travel...
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...how efficiently and effectively managers use organizational resources to satisfy customers and achiever organizational goals. Efficiency: A measure of how well or productively resources are used to achieve a goal Effectiveness: A measure of the appropriateness of the goals an organization is pursuing and the degree to which the organization achieves those goals. 2. Explain the following terms: strategy, low-cost strategy, and differentiation strategy Strategy: A cluster of decisions about what goals to pursue, what actions to take, and how to use resources to achieve goals. Low cost strategy: a way of obtaining customers by making decision that allow an organization to produce goods or services more cheaply than its competitors so it can charge lower prices than they do Differentiation strategy: To deliver to customers new, exciting, and unique products 3. What does the managerial function of organizing involve? What is its outcome? Organizing: structuring working relationships so organization members interact and cooperate to achieve organization goals. Outcome: The outcome of organizing is the creation of organization structure Organization structure: a formal system of task and reporting relationships that coordinates and motivates organizational members so they work together to achieve organization goals. 4. Identify the three levels of management and explain the basic responsibilities of each. First line managers: responsible for the daily supervision...
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...Explain giving reasons, which is more important, applied or basic research PG 14 # 5 Research Methods * By totoqais * Oct 17, 2012 * 516 Words * 207 Views Chapter 1 : Q1. Why should a manager know about research when the job entails managing people, product, events, environments, and the like? Q2 .For What specific purposes is basic research important? Q3.When is applied research, as distinct from basic research, useful? Q4.Why is it important to be adept in handling the manager-researcher relationship? Q5.Explain, giving reasons, which is more important, applied or basic research. Q6.Give two specific instances where an external research team would be useful and two other scenarios when an internal research team will be deployed, with adequate explanations as to why each scenarios is justified for an external or internal team. Q7.Describe a situation where research will help you as a manager to make a good decision. Chapter 2 Q1 describe the hallmarks of scientific research. Q2 What are the steps in hypothetico -deductive research ? explain them, using an example not in the book. Q3 One hears the word research being mention by several groups such as research organization, college and university professors, doctoral students, graduate assistants working for faculty, graduate and undergraduate students doing their term papers, research departments in industries, newspaper reporters, journalists, lawyers, doctors, and many other professionals and nonprofessionals...
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...| Line managers | | | Executives | | | U. S. Government | Question 3 COLA (Cost of Living adjustments): Ha Answer | | are tied to changes in the price of consumer goods. | | | are part of seniority pay systems. | | | reward employees based upon the achievement of individual goals. | | | are offered as a type of merit pay. | Question 4 __________ is the term used to describe both the monetary and nonmonetary rewards an employee receives. Ha Answer | | Extrinsic compensation | | | Salary | | | Discretionary benefits | | | Strategic compensation | | | | Question 5 __________ focuses on gaining competitive advantage by being the lowest-cost producer of a good or service within the market place. MA Answer | | Differentiation strategy | | | Cost leadership strategy | | | Competitive strategy | | | Core compensation | Question 6 List and explain the five different stakeholders of a company’s compensation system. Son There are five different stakeholders of a company compensation system and the human resource department provides them within and outside the companies. They are as follow: Employees, line managers, executives, unions, and US government. Stakeholders is performance-based compensation that focuses everyone in an organization on long-term while providing unlimited compensation opportunities for those who make it happen. This will create a strategic planning and compensation in an organization. Employees...
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...business will have difficulties growing or meeting its full potential. Part of the planning process is setting goals and how the company will go about achieving set goals. It is necessary for corporate leadership set these goals and clearly focus objectives for the organization. Goal setting can be a challenging task. Corporate or company leadership needs to define what is the vision of the company. What are they trying to accomplish? From there they must begin to set the goals for the company. From our readings we know there are three types’ goals. Each of these goals has an important role in the success of any given company. “Strategic goals: are set by and for top management and focus on objectives for the organization as a whole.” (Kinicki & Williams, 2016 P.144) Setting strategic goals is a key element in a business. It is here that top organizational leadership puts down what the companies objectives will be. These objectives may be short term or long term. They may be in response to a change in market conditions, or world events. Whatever the case may be top management sets these goals to steer the organization in what they deem is the right decision. So why is setting strategic goals important? This redacted excerpt from Review of Marketing Research, Volume 7 illustrates its importance. “Consider the case of a Fortune 100 communications firm that faced a very serious erosion of its core business. It was clear that the firm had to participate in new markets...
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...decision making for employees and managers; increase the competitive advantage of a firm; ensure the firm survives in a changing environment. ________________________________________ 2. Explain the difference between computer literacy and information literacy. Answer: Computer literacy narrowly focuses on the use of computer hardware and software to process raw data. Information literacy includes a broader awareness of how information technology combined with behavioral approaches can be used to solve business problems and create information that is useful to the business and its employees. ________________________________________ 3. Briefly describe how information systems influence organizations, people, and technology. Answer: Information systems help organizations formalize their business processes and culture. People who understand how to operate information systems are necessary as are people who can understand how to use the information from the system to achieve business objectives. Technology provides the foundation upon which a business can build its information system. ________________________________________ 4. Outline the four steps of the problem-solving process. Answer: The first step is to properly and fully identify the problem as it relates to the organization, its people, and technology. The second step involves designing a solution that integrates new technologies with changes in organization and people. The third step, choosing...
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...Management [HRM] and explain why HR is an important function in an organizational set up? Discuss the various responsibilities and duties you may perform as a HR manager. 2. Define Job Analysis, Job Description and Job Specification. As a HR specialist what type of information would you collect via Job Analysis? Discuss the steps in doing a job Analysis. 3. “A job Description is a written statement of what the worker actually does, how he or she does it, and what the job’s working conditions are.” Using the above statement write a Job Description and Specification for an identified job in your area of specialization. 4. Critically examine the internal and external sources of job candidates for filling a top managerial position. Which of these sources would you recommend and why? 5. Discuss the various types of test you would administer to potential employees as a HR manager in their selection. Is validity and reliability important in testing? 6. Explain the usefulness of interviews as a selection tool. Describe the various types of interview questions that may be asked in an interview session. Identify and explain things that can undermine an interview’s usefulness. 7. Discuss the various traditional and electronic methods of training. 8. Define Management Development and its process. Identify and explain any 10 management development techniques. 9. Discuss the importance of Organisational Change and Development from an HR perspective. As a HR specialist explain how you would...
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...Chapter 1 review questions 1. How do managers differ from nonmanagerial employees? a. A manager is someone who coordinates and oversees the work of other people so organizations goals can be accomplished. Their job is about helping others do their work and to coordinate between different departments to come together to get the job done. Nonmanagerial employees is about personal achievement and doing there job, they don’t worry about others as much as their own work. 2. Is your course instructor a manager? Discuss in terms of managerial functions, managerial roles, and skills. a. Yes, She is because she oversees all the students work and helps us achieve our goals of understanding this course. She outlines the key points we need to know and makes sure we understand what we are learning. She is the leader of the course. She collects all the homework and grades them. She makes the decisions on our grades in the class. She understands the course better than anyone else. She is a teacher, therefore she has the ability to help others and work with the students to teach them. 3. “The manager’s most basic responsibility is to focus people toward performance of work activities to achieve desired outcomes.” What is your interpretation of this statement? Do you agree with it? Why or why not? a. I agree with the fact of they have to focus people toward performance of work activities to achieve a desired outcome, but I do not think that is a basic responsibility. It is...
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