...applied is embracing the social media such as Facebook, twitter or Myspace as an advertisement tool rather than after sales services. As evidenced, social media has become one of the best marketing strategies for various successful organizations worldwide (International Journal of Electronic Commerce, 2004). Organizational hierarchy involves structuring an organization using separate levels of authority and chain of command or between subordinate and superior levels of the organization. As such, every entity within the organization is subordinate to a single other entity. In addition, each functional areas such as marketing, finance or human resource, are each headed by different persons. Furthermore, marketing may not play an important role in an organizational hierarchy since it is one department headed by an individual who is a subordinate to another superior individual in the organization. Therefore, no decisions made within the department can override those made by the superiors within the organization. However, a company that gives little credence to marketing suffers losses since it ensures that...
Words: 547 - Pages: 3
...Investigating employee turnover in a department or division Wells Fargo Bank Introduction Wells Fargo is a public organization having expertise in financial products. The company has expanded across different regions thereby trying to attain globalization. It has been offering advices on investments, loans, insurance and several other business products. The company believes that their strong commitment towards work along with commitment by every employee had enabled them to reach great heights. Wells Fargo bank has large number of customers getting served financially on a daily basis. However, they have experienced financial issues recently which forced them to poor management of employees. Ultimately, the customer reactions were worst and they have suffered as much. The low employee morale in turn revealed the poor economic status prevailing in the organization and this indeed reflected their efficiency in operations management. Wells Fargo’s expansion indicates a large size of the company and they have been operating in various market segments satisfying the demographical changes. It is the consultant of Wells Fargo bank being used here to gather relevant points for the research paper. Customer satisfaction is believed to be their strength but this was once their issue. Still, this has not been fulfilled completely. The impact of recession on Wells Fargo bank was relatively high such that they had faced worst situations where they lost clients and customers. The employee...
Words: 2763 - Pages: 12
...Assignment 3: Motivation, Stress, and Communication Christopher Whitley Dr. Paul Rossman Leadership and Organizational Behavior February 12, 2012 1. Create a brief job description for a position within the company you research that you would like to fill. The company that I’d like to work for is Fifth Third bank. I have previously been a Manager for three other banks. I have taken some time off from my career to gain higher education so that I can work in the financial industry in an increased role. Being a manager is very rewarding; however, I feel that I have the skills to be a District manager. I researched the position with Fifth Third bank and here is a description of what my role would be: General Functions: Responsible and accountable for own financial center as well as directing a small group of 3 to 5 Financial Center Managers to achieve profit, growth, and customer service objectives within a prescribed district. (2012) Responsibilities: 1) Review and evaluate sales activities, appropriate staffing and levels, loans, deposits, overdrafts, charge-offs, etc., to meet district profit and performance objectives. 2) Promote sales culture and ensure that the staff receives proper training to demonstrate abilities to sell and cross- sell to reach individual and team sales goals. 3) Conduct Financial Center Manager meetings and maintain a high level of communication within the district. 4) Provide sales coaching to Financial Center Managers within the district...
Words: 2897 - Pages: 12
...Talent Management Book Table of Contents Introduction ……………………………………………………………………………………... 1 Phase One – Company Background …………………………………………………………….. 2 Phase Two – The Position ………………………………………………………………………17 Phase Three – Sourcing the Position………………………………………………………….... 26 Phase Four – Candidate Assessment ……………………………………………………………36 Phase Five – Candidate Offer and Engagement ……………………………………………….. 49 Appendix ……………………………………………………………………………………….. 61 Reference ………………………………………………………………………………………. 64 Introduction The following talent management process will focus on the importance behind companies seeking prospect talent in order to further strengthen their companies, and their expansion. This talent management process will take the reader through a series of information containing material on how to seek, acquire, and retain potential talents. Key elements and suggestions will be used during this process in order to educate readers on the importance of companies affirming their company’s brand through the process of hiring qualified employees who through their innovations and ideas, will help the organization gain a competitive advantage. Companies must be able to determine their mission and values, as well as comprehend that in order for them to succeed, they must be willing to adapt to change. In order to retain a desirable team, organizations must determine what they can and are willing to offer to these individuals, and what they, themselves, are willing to...
Words: 16143 - Pages: 65
...Does leadership exist in management? In order to find this out you need to look at management as a whole and leadership as a whole. Leadership is defined as, the position of function of a leader, a person who guides or directs a group. Another common meaning is the process that involves attempts to influence other people in obtaining organizational goals. Given these definitions, you can see that leadership can be anywhere. A person doesn’t need to hold a certain position in a company or organization to be considered a leader; it’s not a job title. There are several types of leadership, laissez-faire, autocratic (authoritarian), participative (democratic), transactional, and transformational. Laissez-faire leadership, when translated, means leave do or hands off. This form of leadership allows subordinates more freedoms to complete their tasks. The employees make decisions instead of the managers. Autocratic or authoritarian leadership is a type of leadership where a leader acts as the dictator. All decision will come from the leader with little to no input from subordinates. Autocratic leadership is highly effective. These leaders are highly motivated, knowledgeable, and feel fulfilled when they achieve something on their own. Participative or democratic leadership involves cooperation by all members of a group or team to get things done. This type of leadership allows leaders to work closer and together with their subordinates. Advantages of participative leadership are...
Words: 5883 - Pages: 24
...Wells Fargo Home Mortgage Volume 1 Borrower Counseling Negotiations Skills of NegotiationsNegotiation TTechniques for Default Borrower Counseling Skills of Negotiation Techniques for Defaults ( Wells Fargo Home Mortgage 4680 Hallmark Parkway San Bernardino, CA 92407 Table of Contents Day 1 INTRODUCTION CLASS EXPECTATIONS LOGISTICS LINK TO VISION, CORE CAPABILITIES COURSE OBJECTIVES BUILDING BLOCKS OF NEGOTIATIONS FRAMEWORK FOR NEGOTIATIONS CONTEXT AND NEGOTIATION UNIQUE NATURE OF A BCS CALL AS A NEGOTIATION ROLE OF COUNSELORS IN THE NEGOTIATION THE “US AND THEM” IN NEGOTIATED RELATIONSHIPS THE PARALLEL INTEREST MODEL FOUR STAGES OF EFFECTIVE NEGOTIATIONS STAGE ONE: COURTSHIP/ORIENTATION STAGE TWO: RESISTANCE STEPS THREE AND FOUR: COMMITMENT AND AGREEMENT STRATEGIES FOR OVERCOMING BARRIERS UNDERSTANDING RESISTANCE YOUR REACTION THEIR EMOTION THEIR POSITION THEIR DISSATISFACTION THEIR POWER CONCLUSION PERSONAL ACTION PLAN EVALUATION Introduction 5 CLASS EXPECTATIONS 5 LOGISTICS 5 LINK TO VISION, CORE CAPABILITIES 6 COURSE OBJECTIVES 8 BUILDING BLOCKS OF NEGOTIATIONS 9 INTRODUCTION 9 FRAMEWORK FOR NEGOTIATIONS 9 CONTEXT AND NEGOTIATION 13 UNIQUE NATURE OF A BCS CALL AS A NEGOTIATION...
Words: 16128 - Pages: 65
...acquisitions, Wachovia has implemented their policies and procedures without taken into account how this would affect the existing employees of the company that was bought. Now for the first time, in company history, Wachovia finds itself on the other side of the table. I’m currently a Business Analyst at Wachovia. I’ve been with the company for almost 2 years, but I’ve been there long enough to understand and adapt to the culture, their policies & procedures, their implementation of diversity within Wachovia and their community involvement. I currently work with employees who have been with the company for over 10, 15, and 20 years. And employee morale for the most part has been fairly high, but due to the recent acquisition of Wachovia by Wells Fargo, I’m starting to see a paradigm shift in the organizational culture. After completing the Organizational Culture Inventory (OCI), it...
Words: 3313 - Pages: 14
...Eastern Michigan University DigitalCommons@EMU Senior Honors Theses Honors College 2005 Herzberg's Two-Factor Theory of Motivation Applied to the Motivational Techniques within Financial Institutions Shannon Riley Follow this and additional works at: http://commons.emich.edu/honors Recommended Citation Riley, Shannon, "Herzberg's Two-Factor Theory of Motivation Applied to the Motivational Techniques within Financial Institutions" (2005). Senior Honors Theses. Paper 119. This Open Access Senior Honors Thesis is brought to you for free and open access by the Honors College at DigitalCommons@EMU. It has been accepted for inclusion in Senior Honors Theses by an authorized administrator of DigitalCommons@EMU. For more information, please contact libir@emich.edu. Herzberg's Two-Factor Theory of Motivation Applied to the Motivational Techniques within Financial Institutions Abstract Throughout time, many have attempted to develop detailed theories and studies of motivation, satisfaction, and self-awareness. Each of those theories at some point has been applied and tested as to its effects on people’s lives, jobs, and personal goals in life and in the work place. Due to my strong interest in the management fields specifically, I have decided to look into the different styles of motivation that managers and leaders of organizations within the financial industry typically use. After all, it has been said that one of the manager’s most basic tasks is to communicate...
Words: 22775 - Pages: 92
...Needs Assessment for Quality In order for a hospital to survive the competition in today’s healthcare world, a hospital must be aware of opportunities to grow and reduce costs and be supported by Total Quality Management Process. The TQM process helps the hospital to create new products, ensure the standards of quality and client satisfaction and deliver improved services. In addition, the TQM process also helps in improving a company's bottom line profits by increasing operating efficiencies, eliminating waste, and creating working conditions conductive to productivity and company growth. The employees must work in healthy environments, which maximizes their efficiencies and enables them to perform at their best levels. In both the short-term and long-term, the quality improvement process pushes the company from different angles to achieve strategic goals and plans. One of the important processes of patient care is proper medical documentation and updated medical records. Description of chosen process Accurate and complete medical documentation is the responsibility of medical transcriptionists. However, the challenges to medical transcriptionists and the medical transcription industry are complex and varied. Pressures associated with cost, demand, workforce limitations, technological development, globalization, policy and awareness issues come together to create a picture that changes depending on one’s perspective and point of view. Trying to assemble these factors...
Words: 11774 - Pages: 48
...Chapter 2 |The Balanced Scorecard and Strategy Map |[pic] | QUESTIONS 2-1 Financial performance measures, such as operating income and return on investment, indicate whether the company’s strategy and its implementation are increasing shareholder value. However, financial measures tend to be lagging indicators of the strategy. Firms monitor nonfinancial measures to understand whether they are building or destroying their capabilities—with customers, processes, employees, and systems—for future growth and profitability. Key nonfinancial measures are leading indicators of financial performance, in the sense that improvements in these indicators should lead to better financial performance in the future, while decreases in the nonfinancial indicators (such as customer satisfaction and loyalty, process quality, and employee motivation) generally predict decreased future financial performance. 2-2 A Balanced Scorecard is a systematic approach to performance measurement that translates an organization’s strategy into clear objectives, measures, and targets. The Balanced Scorecard integrates an appropriate mix of short- and long-term financial and non-financial performance measures used across the organization, based on the organization’s strategy. 2-3 The four measurement perspectives in the Balanced Scorecard are (1) financial, (2) customer, (3) process, and (4) learning and...
Words: 9689 - Pages: 39
...What is the possible meaning of the changes in stock price for Berkshire Hathaway and Scottish Power plc on the day of the acquisition announcement? Specifically, what does the $2.17-billion gain in Berkshire’s market value of equity imply about the intrinsic value of PacifiCorp? May 24, 2005 marked the day of Warren Buffett’s (CEO of Berkshire Hathaway Inc.) largest acquisition since 1998. On this day it was announced that the electric utility company PacifiCorp was going to be acquired by the Berkshire Hathaway subsidiary, MidAmerican Energy Holdings Company. PacifiCorp was purchased from their “parent” company Scottish Power plc. PacifiCorp was created in 1984. They provide electricity to citizens throughout California, Oregon, Idaho, Utah, Washington, and Wyoming. Warren Buffett was looking to expand Berkshire Hathaway’s interests more deeply in the energy field. After all was said and done, MidAmerican ended up purchasing PacifiCorp from Scottish Power plc for $5.1 billion in cash and $4.3 billion in liabilities and preferred stock. Management at each company felt as though the deal was great for all those involved. Scottish Power’s CEO Ian Russell stated “we strongly believe that this transaction is in the best interests of PacifiCorp’s customers and employees” (18). The deal to acquire PacifiCorp by MidAmerican Energy Holdings Company resulted in a positive stock price increase for both Berkshire Hathaway and Scottish Power plc. Berkshire Hathaway’s Class A shares noticed...
Words: 5322 - Pages: 22
...Table of Contents I. Introduction: American Express 3 II. Overview of Organization: Background 3 III. Organizational Design 4 IV. Scope of Operation 5 Vision 5 Values 5 Operating principles 6 Board of directors 7 V. Current Operation State 8 VI. Desired State of American Express 10 VII. Developments 12 Risk and informational management 12 Strategic planning group 13 Human resources 13 Technology 13 VIII. Program Design and Development 14 Objectives of the program 14 Incorporate site visits by management 14 Training and seminars 14 American Express will Focus on the Development of Employees 16 Incorporate Site Visits by Management 16 Training and Seminars 17 Steps to continue the essence of customer service 18 Assessment 19 Employee feedback 19 Data analysis 20 Creating training manual 20 The use of technology 21 IX. Recommendations 22 Performance appraisals 23 Motivating Employees 24 Training employees 25 Continuous improvement 27 X. Conclusion 28 XI. References 29 I. Introduction American Express hired our consulting team to create effective training and development program to sustain the company’s success and growth. One of the departments American Express would like to concentrate on is the Customer Service Call Center. Currently American Express does not have formalized organization-wide training and development process. This paper will summarize American...
Words: 6750 - Pages: 27
...JS 5/1/2013 POLS 3315-001 Party Issue Valuations and Reassessments Why do political parties in the United States abandon or revisit specific issues? Moreover, what is the driving force behind a party making an issue politically salient? Some examples that could be correlated with these questions could be why the Republican Party has stayed silent on issues that many old-guard Democrats feel is contentious in the current administration, why the sudden recent ideological transformation of conservative party, or why many politicians steer clear from Wall-Street related subjects (even though lashing out against bankers these days is sure to garner some attention, and most likely support from the general public). All of these examples and more will be discussed in order to provide a sufficient answer as to why issues are left behind in the dust or put out prominently on display. There are numerous factors and variables to consider when trying answering such a question, one of which could be racial factors. It’s been largely documented that Latinos have been an increasingly growing electorate, going from 1 percent of voters from the 1950s to over 11% in the twenty-first century (Abramowitz 27). With this information in mind, it would make sense that the Democratic establishment is today trying to initiate immigration reform in the United States Senate, knowing that they’ll have an increasing amount of support from their Latino electorate. It should also be noted that although...
Words: 3415 - Pages: 14
...Hurricane Sandy Research Paper Super storm Hurricane Sandy occurred from October 22, 2012 – October 31st, 2012. It was a storm that many people have never seen before and may never see again. Hurricane sandy destroyed homes, businesses, and took lives all in the process. When it comes to business continuity, what did the government, businesses/utilities, financial organizations and individuals do prior to the storm, during the storm, and after the storm. Hurricane sandy had an overall impact that will never be forgotten and taught us what we know today. The government played a role through FEMA in order to take actions prior to Hurricane Sandy. Government data forecasts were provided to the public. According to “Hurricane Sandy highlights role of government information in our everyday lives” by www.foreeffective.org, states that government satellites and airplanes collect the data on the storms strength and condition. The, the government scientists develop and apply the models that predict where the storm will go. Finally, a government agency, the national Oceanic and Atmospheric Administration (NOAA) National Weather Service, provides that information to the public. New York, Maryland, Washington, Pennsylvania, and North Carolina declare state of emergency and people are told to evacuate. During the super storm FEMA provided an effective and efficient response to the damages caused by Hurricane Sandy. During the storm, housing for the thousands of people the hurricane displaced...
Words: 1745 - Pages: 7
...Using Student Self-Reflections to Improve Student Study Habits in the Mathematics Classroom A Capstone Project Submitted in Partial Fulfillment of the Requirements for the Degree of Master of Arts in Teaching: Mathematics Nancy Daly Department of Mathematics and Computer Science College of Arts and Sciences Graduate School Minot State University Minot, North Dakota Summer 2011 ii This capstone project was submitted by Nancy Daly Graduate Committee: Dr. Laurie Geller, Chairperson Dr. Cheryl Nilsen Dr. Rebecca Anhorn Dean of Graduate School Dr. Linda Cresap Date of defense: Month day, year iii Abstract Type the abstract here. Do not indent. It should be one block paragraph. The abstract is a summary of your paper. iv Acknowledgements Type your acknowledgements here. Indent each paragraph 0.5 inch. You can thank whomever you choose. v Table of Contents Page Abstract .................................................................................................................. iii Acknowledgements ................................................................................................ iv List of Tables ....................................................................................................... viii List of Figures ........................................................................................................ ix Chapter One: Introduction ................................................................
Words: 7903 - Pages: 32