HCA 230/ DR. LORRIE LARSON
SARA JONES
OCTOBER 22, 2015

I have assembled this presentation in order to demonstrate the proper usage of interpersonal communication when working with another individual/team. I chose to reveal my findings using “case study one.” When a group can no longer openly discuss common issues without a member becoming disgruntled with the argument, interpersonal communication is not being utilized within the group of individuals. In this particular instance, the conflict within the group is over political views. I believe we can all relate to the this particular topic, especially with the upcoming Presidential election in the near future. I am sure many of us have already began discussing which candidate we like, and the things we may like or dislike about each of them. This is a very sensitive topic, without having the proper skills to successfully communicate we may find that a dispute such as the one I have reviewed in “case study one” that you will hear much more about through out this collection of slides.

• This success all belongs to only me!!!

No, afraid not, I did most of the work!!!

Pat and Chris are demonstrating poor
Examples of good interpersonal skills.

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Pat can talk all he wants, but if the receivers are not
Getting the message he is wasting his time. He is not utilizing the proper techniques to speak his mind, he is trying to control the conversation. He is not listening or watching for the feedback of his team members, he is missing out on so much useful information.

Pat could cause defensive communication within the group, when individuals feel that they are being “judged” or controlled they can become very defensive to regain their balance of the control.

• Chris is trying to mediate the situation, however he is only fueling the fire. • I think that when the