Chapter 11

1. First the negatives of adding a CSP such as Paypal or Checkout by Amazon is the level of fraud in online transactions is higher than over the phone or in person. Second, there will be more fees in acquiring CSP such as Paypal or Checkout by Amazon. Third, Bonnie’s business may not have the resources to manage the acquisition of a customer service provider (CSP). First positive of adding a CSP such as Paypal or Checkout by Amazon is the customer who may feel that Bonnie’s business does not have a well established reputation, these payment processors can provide the customers with the feeling of security that comes with having a well recognized name such as Amazon or Paypal. Second, depending on the CSP, their software can prevent a customer from realizing that a separate company is handling the customers credit card or debit information and this eliminates a customer from worrying about their information. Last, the acquisition of a CSP can be helpful to Bonnie because it organizes the transactions and helps with any cancellations and charge backs. Just in case Bonnie doesn’t have the resources to manage online transactions, a CSP can manage the process for you.

4. Customers use their smart phone to locate a nearby atm, check their bank balance, and view their account statement. for a person who phone is a lil older than the number may be a little to small to see and you can not zoom in. Older people may not know how to zoom in and they may not be able to see the numbers on a smart phone. Also, smart phones may not have some of the capabilities of doing the things you want to do such as, transferring funds among accounts or monitor account history or balance. This may because things of those nature require alot of numbers that just can’t fit onto a screen that small or difficult to see or a smaller screen.

C11-1. When considering an online only