Premium Essay

Fishbone Diagram for Car Not Starting

In:

Submitted By Del2015
Words 252
Pages 2
The Colonial House Furniture Company

The Colonial House Furniture Company manufactures four-drawer oak filing cabinets in six stages. In the first stage, the boards forming the walls of the cabinet are cut; in the second stage, the front drawer panels are woodworked; in the third stage, the boards are sanded and finished; in the fourth stage, the boards are cleaned, stained, and painted with a clear finish; in the fifth stage, the hardware for pulls, runners, and fittings is installed; and in the final stage, the cabinets are assembled. Inspection occurs at each stage of the process, and the average percentages of good-quality units are as follows.

Stage | Average Percentage Good Quality | 1 | 87% | 2 | 91% | 3 | 94% | 4 | 93% | 5 | 93% | 6 | 96% | | |
The cabinets are produced in weekly production runs with a product input for 300 units. a. | Determine the weekly product yield of good-quality cabinets. | b. | What would weekly product input have to be in order to achieve a final weekly product yield of 300 cabinets? |

Product yield (without reworking) = Y = (I) (%g1) (%g2)… (%gn)
Where
I = input of items to the production process that will result in finished products g1= good-quality, work-in-progress products at stage i

a. Product yield = 300(87%)(91%)(94%)(93%)(93%)(96%)
= 185.37 or 185 cabinets

b. Weekly product input to yield 300 cabinets
I = Y / (%g1) (%g2) (%g3) (%g4)
I = 300 / (.87) (.91) .94)( .93)( .93)( .96)
I = 300 / (.6179)
I = 485.5 or 486

Similar Documents

Free Essay

Qso 3-5 Homework Chapter 2

...QSO-60Q5619-Operations Management Southern New Hampshire University Professor Dr. Zivick August 2, 2015 Question: 2-52 CAUSE AND EFFECT DIAGRAM Operator Mechanical Electrical Car will not start Car will not start Fuel System Environment Question: 2-52 When developing a fishbone diagram for the possible causes of your car not starting, it is important to list all ideas of possible cause. One all the possible causes have been listed you can start to eliminate non-causes of the problem. For example, on my list one possible cause is lost key. However, if we have the key to the car then we can eliminate lost key from our diagram knowing that is no longer a likely cause of reason for the car not starting. When eliminating a possible cause, it is still best to leave it on the diagram by just crossing it out and not removing it. This allows you to return at a later time to determine if you have eliminated true causes of the problem (Dr. McNeese, n.d.). The next step would be to determine how likely each idea is an actual cause of the problem. You can do this by adding notes to each idea such as (v) very likely, (s) somewhat likely, and (n) not likely. For example, if you put gas in the car yesterday and you know the possibility of no gas is not likely, you would put (n) next to no gas eliminating that possibility...

Words: 609 - Pages: 3

Free Essay

Operations Management

...Chapter 2 Homework Question 2-52. Develop a fishbone diagram for the possible causes of your car not starting. Car will not start Material Measurment Machines People Method Environment Method No Gas No Keys Spark Plug/Starter Dead Battery Engine Failure Gas Guage is broken Locked out of car Using wrong key Disregarding maintenance Not trained Dust/Dirt/Salt Too cold to start Car will not start Material Measurment Machines People Method Environment Method No Gas No Keys Spark Plug/Starter Dead Battery Engine Failure Gas Guage is broken Locked out of car Using wrong key Disregarding maintenance Not trained Dust/Dirt/Salt Too cold to start Engine pressure gauge Engine pressure gauge Problem 2.5. The Omega Shoe Company manufactures a number of different styles of athletic shoes. Its biggest seller is the X-Pacer running shoe. In 2008 Omega implemented a quality-management program. The company's shoe production for the past three years and manufacturing costs are as follows.   | Year |   | 2008 | 2009 | 2010 | Units produced/input |   32,000  |  34,600  |  35,500  | Manufacturing cost | $278,000  | 291,000  | 305,000  | Percent good quality |      78% |      83% |      90% | | | Only one-quarter of the defective shoes can be reworked, at a cost of $2 apiece. Compute the manufacturing cost per good product for each of the three years and indicate the annual percentage increase...

Words: 573 - Pages: 3

Premium Essay

Competency

...Quality Management Systems – An Overview TQM ISO 9000 QS 9000 Lecture Objectives Total Quality Management defined Cost of Quality ISO 9000 and QS 9000 Tools of TQM Evolution of Quality Management Six Sigma Quality Mgmt Systems Taguchi DOE SPC Inspection 1930 1950 1975 1985 1990 1995 2000 What does the term Quality really mean? Quality is the ability of a product or service to consistently meet or exceed customer expectations Historical Summary Artisanship • Closeness of producer and consumer • One person/common purpose among tasks Industrial revolution • Long supply chains • Unskilled labour • Mass production • Uniform quality • Loss of understanding of purpose Eli Whitney and Henry Ford Consumerism a response Quality has emerged now as a business strategy Total Quality Management What does total mean? Entire organization; All products and processes; All aspects (management, design, control) Not a flavor of the month (i.e. typical management fad) – Long-term perspectives, Consider the Japanese The Quality Challenge Today's economic reality: Intense global competition for sales, profits, contracts and jobs. Competition equally challenging in manufacturing and service organisations. Emphasis on controlling people has not worked. The emerging strategy: Augment TQM with Six Sigma Why is quality so difficult to deliver? Ambient temperature, vibration, humidity, supply, voltage, etc. Labor Training level Control variables Points for temperature...

Words: 4799 - Pages: 20

Premium Essay

Quality Associates Case

...Chapter 20 Statistical Quality Control GOALS When you have completed this chapter, you will be able to: • Discuss the role of quality control in production and service operations • Define and understand the terms chance cause, assignable cause, in control, out of control, attribute, and variable • Construct and interpret a Pareto chart • Construct and interpret a fishbone diagram • Construct and interpret a mean and range chart • Construct and interpret a percent defective and a c-bar chart • • Discuss acceptance sampling Construct an operating characteristic curve for various sampling plans. W ter A. Shewhart (1891–1967) al W 1498 1548 1598 1648 1698 1748 1898 1948 2000 ith the advent of industrial revolution in the 19th century, mass production replaced manufacturing in small shops by skilled craftsman and artisans. While in the small shops the individual worker was completely responsible for the quality of the work, this was no longer true in mass production where each individual’s contribution to the finished product constituted only an insignificant part in the total process. The quality control by the large companies was achieved with the help of quality inspectors responsible for checking a 100 percent inspection of all the important characteristics. Dr. Walter A. Shewhart, called the father of quality control analysis, developed the concepts of statistical quality control. For the purpose of controlling quality, Shewhart developed charting techniques and...

Words: 15900 - Pages: 64

Premium Essay

Quality

...1. How is quality defined? What is the goal of total quality management (TQM)? Why is TQM important? In general, quality may be defined as meeting or exceeding the requirements, needs, and expectations of the customer—whether or not those needs have been articulated. Garvin (1988) identified eight dimensions of quality: 1. Performance: measurable primary characteristics of a product or service 2. Features: added characteristics that enhance the appeal of a product or service 3. Conformance: meeting specifications or industry standards 4. Reliability: consistency of performance over time 5. Durability: useful life of a product or service 6. Serviceability: resolution of problems and complaints 7. Aesthetics: the sensory characteristics of a product or service 8. Perceived: quality: subjective assessment of quality based on cues related to the product Parasuraman, Zeithaml, and Berry (1988), identified five dimensions to service quality: 1. Reliability: ability to perform the promised service dependably and accurately 2. Responsiveness: willingness to help customers and provide prompt service 3. Assurance: employees’ knowledge, courtesy, and their ability to inspire trust and confidence 4. Empathy: caring, individualized attention given to customers 5. Tangibles: appearance of physical facilities, equipment, personnel, and written material TQM is a philosophy that involves everyone in an organization in a continual...

Words: 9796 - Pages: 40

Premium Essay

Unit 2

...Chapter Web resources for this chapter include • OM Tools Software • Animated Demo Quality Management In this chapter you will learn about . . . ● What is Quality? ● Quality Management System ● Quality Tools ● TQM and QMS ● The Focus of Quality Management-Customers ● The Role of Employees in Quality Improvement ● Quality in Services ● Six Sigma ● The Cost of Quality ● The Effect of Quality Management on Productivity ● Quality Awards ● ISO 9000 2 Problems • Internet Exercises • Online Practice Quizzes • Lecture Slides in PowerPoint • Virtual Tours • Company and Resource Weblinks www.wiley.com/college/russell Quality Management at GREEN MOUNTAIN COFFEE ike wine, coffee quality is judged on attributes like fragrance, aroma, acidity, body, flavor, balance, and finish. Coffee professionals use words like “lush,” “complex,” and “fruity” to describe their evaluations, which are based on precise sensory criteria. Coffee Review, one of the most respected and widely read coffee publications in the world, rates coffees based on a 100-point scale, similar to the one used in the wine industry. Coffee connoisseurs seek out coffees awarded a rating of 80 or above. Each year GREEN MOUNTAIN submits coffee to Coffee Review for independent reviews. On average, Green Mountain L Copyright © 2007 John Wiley & Sons Chapter 2 • Quality Management 53 coffees scored 88.8 points—significantly higher than their better-known west coast and European competitors—and...

Words: 31668 - Pages: 127

Premium Essay

Employability Skills

...Student Assignment Covering Form |Course/Unit Information | |Course |Pearson (Edexcel) BTEC Level 5 Higher National Diploma | |Unit No. |Unit 47 | |Unit Name |Employability Skills | |Unit code |A/601/0992 | |Batch |OME10-ES-ParagTikekar-1605 | |Instructor Information | |Name |Parag Tikekar | |Phone |+97150 578 5927 | |Email |paragtikekar@yahoo.com | |Assignment Information ...

Words: 10127 - Pages: 41

Premium Essay

Students Workbook

...Manage quality customer service BSBCUS501A Student Workbook   BSBCUS501A Manage quality customer service 1st Edition 2009 Student Workbook BSB07 Business Services Training Package Part of a suite of support materials for the Acknowledgment Innovation and Business Industry Skills Council (IBSA) would like to acknowledge HASCOM Pty Ltd for their assistance with the development of this resource. Writer: Phil Sands Copyright and Trade Mark Statement © 2009 Innovation and Business Industry Skills Council Ltd All rights reserved. Apart from any use permitted under the Copyright Act 1968, no part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission from the publisher, Innovation and Business Industry Skills Council Ltd (‘IBSA’). Use of this work for purposes other than those indicated above, requires the prior written permission of IBSA. Requests should be addressed to Products and Services Manager, IBSA, Level 11, 176 Wellington Pde, East Melbourne VIC 3002 or email sales@ibsa.org.au. ‘Innovation and Business Skills Australia’, ‘IBSA’ and the IBSA logo are trade marks of IBSA. Disclaimer Care has been taken in the preparation of the material in this document, but, to the extent permitted by law, IBSA and the original developer do not warrant that any licensing or registration requirements specified in this document...

Words: 17530 - Pages: 71

Premium Essay

Total Quality Management

...Total Quality Management: A Continuous Improvement Process Introduction In order to comprehend the need for improvement in the construction industry and to better manage our projects and construction companies, we need to look for a method to do so. Construction managers need to improve their performance. Construction costs are becoming far too high. Construction project management is more difficult than it should be. When turnaround at the end of a project becomes a gut-wrenching experience with unnecessary disputes (which must be settled) that arise due to insufficient quality or indifference to quality, settlement by negotiation, arbitration, or even litigation imposes a serious drain on the financial resources of a company and limits profit potential. To be competitive in today’s market, it is essential for construction companies to provide more consistent quality and value to their owners/customers. Now is the time to place behind us the old adversarial approach to managing construction work. It is time to develop better and more direct relationships with our owners/customers, to initiate more teamwork at the jobsite, and to produce better quality work. Such goals demand that a continuous improvement (CI) process be established within the company in order to provide quality management. Ancient Greeks referred to the concept of continuous improvement as well as the Chinese. Recently CI has been referred to as Total Quality Management (TQM). Whichever name is preferred, the...

Words: 9445 - Pages: 38

Premium Essay

Tqm 101

...1 Total Quality Management: A Continuous Improvement Process 1 Introduction In order to comprehend the need for improvement in the construction industry and to better manage our projects and construction companies, we need to look for a method to do so. Construction managers need to improve their performance. Construction costs are becoming far too high. Construction project management is more difficult than it should be. When turnaround at the end of a project becomes a gut-wrenching experience with unnecessary disputes (which must be settled) that arise due to insufficient quality or indifference to quality, settlement by negotiation, arbitration, or even litigation imposes a serious drain on the financial resources of a company and limits profit potential. To be competitive in today’s market, it is essential for construction companies to provide more consistent quality and value to their owners/customers. Now is the time to place behind us the old adversarial approach to managing construction work. It is time to develop better and more direct relationships with our owners/customers, to initiate more teamwork at the jobsite, and to produce better quality work. Such goals demand that a continuous improvement (CI) process be established within the company in order to provide quality management. Ancient Greeks referred to the concept of continuous improvement as well as the Chinese. Recently CI has been referred to as Total Quality Management...

Words: 9238 - Pages: 37

Premium Essay

Total Quality Management

...CHAPTER Total Quality Management Before studying this chapter you should know or, if necessary, review 1. 2. Trends in total quality management (TQM), Chapter 1, page Quality as a competitive priority, Chapter 2, page 5 LEARNING OBJECTIVES After studying this chapter you should be able to 1 2 3 4 5 6 7 Explain the meaning of total quality management (TQM). Identify costs of quality. Describe the evolution of TQM. Identify key leaders in the field of quality and their contributions. Identify features of the TQM philosophy. Describe tools for identifying and solving quality problems. Describe quality awards and quality certifications. CHAPTER OUTLINE Defining Quality 138 Links to Practice: General Electric Company; Motorola, Inc. 140 Cost of Quality 140 The Evolution of Total Quality Management (TQM) 142 The Philosophy of TQM 147 Links to Practice: The Walt Disney Company 150 Links to Practice: The Kroger Company; Meijer Stores Limited Partnership 153 Quality Awards and Standards 159 Why TQM Efforts Fail 162 OM Across the Organization 162 Inside OM 163 Case: Gold Coast Advertising (GCA) 166 Case: Delta Plastics, Inc. 167 136 000 DEFINING QUALITY • 137 E veryone has had experiences of poor quality when dealing with business organizations. These experiences might involve an airline that has lost a passenger’s luggage, a dry cleaner that has left clothes wrinkled or stained, poor course offerings and scheduling at your college, a purchased product...

Words: 16656 - Pages: 67

Premium Essay

Supply Chain

...CHAPTER Total Quality Management Before studying this chapter you should know or, if necessary, review 1. 2. Trends in total quality management (TQM), Chapter 1, page Quality as a competitive priority, Chapter 2, page 5 LEARNING OBJECTIVES After studying this chapter you should be able to 1 2 3 4 5 6 7 Explain the meaning of total quality management (TQM). Identify costs of quality. Describe the evolution of TQM. Identify key leaders in the field of quality and their contributions. Identify features of the TQM philosophy. Describe tools for identifying and solving quality problems. Describe quality awards and quality certifications. CHAPTER OUTLINE Defining Quality 138 Links to Practice: General Electric Company; Motorola, Inc. 140 Cost of Quality 140 The Evolution of Total Quality Management (TQM) 142 The Philosophy of TQM 147 Links to Practice: The Walt Disney Company 150 Links to Practice: The Kroger Company; Meijer Stores Limited Partnership 153 Quality Awards and Standards 159 Why TQM Efforts Fail 162 OM Across the Organization 162 Inside OM 163 Case: Gold Coast Advertising (GCA) 166 Case: Delta Plastics, Inc. 167 136 000 DEFINING QUALITY • 137 E veryone has had experiences of poor quality when dealing with business organizations. These experiences might involve an airline that has lost a passenger’s luggage, a dry cleaner that has left clothes wrinkled or stained, poor course offerings and scheduling at your college, a purchased product...

Words: 16656 - Pages: 67

Premium Essay

System Analysis and Design

...CIS 210 STRAYER CIS 210 WEEK 5 MIDTERM EXAM – LATEST MAY 16, 2015 LEAVE A COMMENT CIS/210 Week 5 Midterm Exam – Strayer NEW Click On The Link Below To Purchase A+ Graded Material Instant Download http://www.hwgala.com/CIS-210-Midterm-Exam-Week-5-Strayer-NEW-CIS210W5E.htm   Chapters 1 Through 6 Chapter 1 – Introduction to Systems Analysis and Design MULTIPLE CHOICE 1. ____ refers to the combination of hardware, software, and services that people use to manage, communicate, and share information. a. Information systems b. Information technology c. Computer systems d. Computer technology PTS: 1 REF: 4 2. ____ software controls the flow of data, provides data security, and manages network operations. a. Enterprise c. Application b. System d. Legacy PTS: 1 REF: 7 3. Examples of company-wide applications, called ____, include order processing systems, payroll systems, and company communications networks. a. enterprise applications c. operating applications b. network operating systems (NOS) d. legacy systems PTS: 1 REF: 8 4. Over 40 years ago, a concept called Moore’s Law accurately predicted that computer processing power would double about every ____. a. 2 months c. 24 months b. 12 months d. 48 months PTS: 1 REF: 8 5. When planning an information system, a company must consider how a new system will interface with older systems, which are called ____. a. enterprise applications c. operating applications b. network operating systems (NOS) d. legacy systems PTS: 1 REF: 7 6. For complex...

Words: 21215 - Pages: 85

Premium Essay

What Is Six Sigma

...WHAT IS SIX SIGMA? PETE PANDE LARRY HOLPP McGraw-Hill New York Chicago San Francisco Lisbon London Madrid Mexico City Milan New Delhi San Juan Seoul Singapore Sydney Toronto McGraw-Hill abc Copyright © 2002 by The McGraw-Hill Companies,Inc. All rights reserved. Manufactured in the United States of America. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written permission of the publisher. X-XX-XXXXX-X The material in this eBook also appears in the print version of this title: 0-07-138185-6. All trademarks are trademarks of their respective owners. Rather than put a trademark symbol after every occurrence of a trademarked name, we use names in an editorial fashion only, and to the benefit of the trademark owner, with no intention of infringement of the trademark. Where such designations appear in this book, they have been printed with initial caps. McGraw-Hill eBooks are available at special quantity discounts to use as premiums and sales promotions, or for use in corporate training programs. For more information, please contact George Hoare, Special Sales, at george_hoare@mcgraw-hill.com or (212) 904-4069. TERMS OF USE This is a copyrighted work and The McGraw-Hill Companies, Inc. (“McGraw-Hill”) and its licensors reserve all rights in and to the work. Use of this work is subject to these...

Words: 25208 - Pages: 101

Premium Essay

Problem Solving for Manager

...Creative Problem Solving for Managers Second edition How can managers tackle complex problems? How do you encourage innovation? How do you implement new solutions? Is creativity the key to management success? This accessible text provides a lively introduction to the essential skills of creative problem solving. Using extensive case studies and examples from a variety of business situations, Creative Problem Solving for Managers explores a wide range of problem solving theories and techniques, illustrating how these can be used to solve a multitude of management problems. Thoroughly revised and redesigned, this new edition retains the accessible and imaginative approach to problem solving skills of the first edition. Features include: ■ ■ ■ ■ ■ Blocks to creativity and how to overcome them Key techniques including lateral thinking, morphological analysis and synectics Computer-assisted problem solving Increased coverage of group problem solving techniques New website containing in-depth cases and a PowerPoint presentation As creativity is increasingly being recognised as a key skill for successful managers, this book will be welcomed as a readable and comprehensive introduction for students and practising managers alike. Tony Proctor is Professor in Marketing at Chester University College Business School and was formerly Senior Lecturer in Marketing and Head of the Department of Management at Keele University. Creative Problem Solving for Managers Developing skills...

Words: 109777 - Pages: 440