...Fitter Snacker Clients for the SAP University Alliance Prepared by: Bret J. Wagner, Ph.D. Director, Integrated Supply Management Program Western Michigan University Kalamazoo, MI 49008 Phone: 269 387-5222 Fax: 269 387-5710 Cell: 269 271-9903 e-mail: bret.wagner@wmich.edu 1. Fitter Snacker Clients There are four versions of the Fitter Snacker Database client available for Student Exercises. In this document, the term Fitter Snacker Client will be used for the completely configured Fitter Snacker company. In addition to the Fitter Snacker Client, there are three other clients that are partially configured versions Fitter Snacker Client that can be used to teach SAP configuration. These clients are copies of the Fitter Snacker Client that were made during the development of the Fitter Snacker Client. The Fitter Snacker Client was created using the Dolphin Group configuration training document as a template. While there are significant differences between the Dolphin Group (and BPI) configuration classes, these are primarily in terms of the business context, although changes were made to make sure that each company in the Fitter Snacker Client was as independent as possible. The Fitter Snacker Client represents the fictitious Fitter Snacker Company...
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...Problems with Fitter Snacker’s Sales Process Fitter-Snacker Case and SAP Configuration • Fitter Snacker has separate information systems for three functional areas: – Sales order processing – Warehouse management – Accounting • Sales transaction data is shared with accounting via periodic file transfers • Credit data is shared between accounting and sales via paper printout – High number of manual transactions leads to many opportunities for data error 4 Overview of Fitter Snacker • Fictitious Fitter Snacker Company produces two snack bars: – NRG-A: “Advanced Energy” – NRG-B: “Body-building proteins” • Fitter Snacker has two sales divisions: – Wholesale: sells to middlemen who distribute bars to small shops, vending machine operators, health food stores – Direct: large grocery stores, sporting goods stores, other large chain stores Sales Process • The Sales Process involves a series of steps that require coordination between: – – – – Sales Warehouse Accounting Receiving • Note that manufacturing is not generally involved in the sales process as NRG bars are usually sold from warehouse stock 2 5 Overview of Fitter Snacker Sales Process • Direct Sales: offers volume discounts to encourage large orders which are more efficient to process • Wholesale: charges lower fixed price because customer orders are already large (otherwise, the customer would be handled by Direct division) • Both divisions offer terms...
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...E.J. Ourso College of Business Flores MBA Program Introduction to Case Analysis & Discussion and How to Write Persuasive Recommendations 1 by Dr. Randle D. Raggio (fall 2009) Recommend reading: The Case Study Handbook, by William Ellet, from Harvard Business School Press ($25). Overview: Many of your MBA classes (e.g., BADM 7100) will feature very few lectures. Instead, case analysis and discussion will be the focus of several entire class sessions and require detailed preparation, whether or not a written recommendation or report is required. To benefit from these case discussions, it is essential that each student thoroughly prepare a case analysis prior to class. Merely reading the case, or developing only a superficial understanding of the facts is not sufficient. This document will give you a jumpstart on understanding how to effectively analyze, discuss and write about cases. The Case Method: Cases allow you to analyze real‐life situations that business executives have faced. Not only do you get to experience the situation as the executives encountered it, but you also get to make your own recommendations given the same set of information they had. What makes case‐based learning so exciting and effective is that you will hone your analysis skills by presenting and supporting your recommendations in front of your peers and professor. Your experience in the MBA program will differ substantially from the typical lectures that most ...
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...MSIS 5123 ENTERPRISE RESOURCE PLANNING CASE STUDY 1: THE FITTER SNACKER SALES ORDER PROCESS SUBMITTED BY: Vatsal Pandey CWID # 11516742 EMAIL: vatsal.pandey@okstate.edu PART 1 1. Describe the current order-fulfillment (order-to-cash) process at FS (Fitter-Snacker) at a high level using a flowchart or any other visual approach. 2. Comment upon the current organizational structure of FS as well as its current processes and their effectiveness. Fitter Snacker represents a perfect example of a traditional business model where each department is acting as a separate entity having a poor communication among them. From the case study, it can be seen that Fitter Snacker comprises of four departments viz., Sales, Warehousing, Accounting, Receiving. It seems that each department are not much aware of the activities other departments are performing. Apart from that, department specific processes are also erroneous. Hence, in a nutshell, Fitter Snacker is a fragmented organization. If we look at the sales process, it is inefficient and flawed. The sales department has a separate data management system. All the sales data is periodically transferred between departments. For sales quotation, there is a telephonic negotiation between sales person and customer. Two copies of sales quotation is generated as manually keeping records. Arithmetic errors in quotation, late receipt of quotation, etc. are some flaws that make sales process more problematic. This also...
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...structures for the fictitious Fitter Snacker company—a manufacturer of snack bars. Fitter Snacker has two products, the NRG-A and NRG-B bars. The NRG-A bar touts “Advanced Energy,” while the NRG-B bar touts “Body Building Proteins.” Multiple versions of the Fitter Snacker Company have been configured in SAP ERP system Depending on which class you are in, you will be assigned to a particular client in an SAP system. In SAP, the term ”client” has a different meaning than the typical usage of client in the computer world. In the beginning, while not technically correct, the easiest way to understand the SAP usage of client is to think of a client as a separate database. Information in one client, say client 503, is not accessible from other clients. When you log into the SAP system, you have to choose which System/Server you are logging into, then when you log in to that particular server, you have to specify which client you are using. Within each client in the system, there are 100 copies of the Fitter Snacker data. You have been assigned to one of these sets of data. On your SAP System User ID sheet, you have been given the system and client your account is on. You have also been given a Data Set Number, which tells you which set of data you should be using within your client. IT IS CRITICAL THAT YOU USE ONLY YOUR DATA SET. FAILURE TO DO SO WILL CAUSE YOU PROBLEMS AS WELL AS OTHERS IN YOUR CLASS. All of the data in the Fitter Snacker database begins with a Data...
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...Low Carb Dilemma Fitter Snacker has built its business on selling healthy, nutritious snacks. The recent low-carb craze has started to impact Fitter Snacker’s sales. While sales have not yet declined, they have been flat over the past year. The Fitter Snacker R&D team has been working on the development of the NRG-C bar, a healthy low carb snack bar. Brandon Williams, Fitter Snacker’s CEO, convened a meeting of the company’s leadership to make a decision on whether to proceed with test marketing the NRG-C bar. CEO Williams convened the meeting by setting out the fundamental question. “Fitter Snacker has always defined itself as the healthy snack bar company. That is a reputation we’ve worked hard to build, and I don’t want to see it tarnished. But the low carb craze has been eating into our market. Leeza, how successful has our recent advertising campaign been in stopping the erosion of our market share?” Leeza Schaul, Director of Sales and Marketing for Fitter Snacker, thought for a moment before responding. “Well, we certainly haven’t seen a return to the levels of growth that we were seeing before the low-carb craze hit, but we then again, we may be having some success in preserving our current customers. We did some focus group studies on current customers. We showed a group of customers advertising copy that presented research that challenged the long-term success of low carb diets and pointed out the important role that carbohydrates play in overall health...
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...Christian Bernal MGMT 473 Fitter Snacker Case Question 1 Assignment As we all know, a common database means data is consistent between functional areas. If this is not considered, there will be incorrect data that leads to one module will carry over to other modules. Snacker has two types of products NRGA which is an advanced energy bar and NRGB type which is for body building proteins. Now Fitter Snackers has two sales divisions which are a wholesale division and a direct division. The company faces a serious problem with its information system because it’s not integrated, so it’s causing the functional departments to not communicate leading to serious problems to reach process efficiency. The company is more a functional process than being a business process. Because of this functional process, employees in the accounting department and Sales department are sharing their information based on paper printed. The consequences for sharing information on paper based leads to many data errors, credit data may not be updated after printout payment received or multiple orders places, leading to arithmetic errors or incorrect discount coupons, and faxed copy may not be legible. All these issues described before will lead for management to make incorrect decisions plus they will make more time to make decisions which will affect in a negative way their manufacturing and other departments. Other major problems for Fitter was the fact that there were inaccurate invoice payments...
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...This is a group assignment. Please arrange yourselves into groups of 4 (one team may have 5) and submit your team names within the next week. The project will be due around 09April13 depending on how our classes progress. ASSIGNMENT Group members: Faraz Syed, Zheng Kang Qu, Shu Jun Wan, Timothy Leancy You and your team are members of a small consulting company that has been engaged recently by the Fitter Snacker Company (FS). They feel that because you have broad business process experience and no affiliations with any commercial software packages, your firm could give them good advice. FS is growing but is experiencing many business process problems throughout the company and it seems to be getting worse as time passes. Some of FS’s customers are considering using other suppliers for their snack bar products. FS doesn’t want to lose any customers and in fact would really like to expand their operation into other states, maybe Canada and possibly western Europe in the not so distant future. FS feels that their current business processes aren’t really up to much expansion. Some of the younger managers at FS have read that ERP systems can really help companies like FS and have been pressuring the upper management to look into acquiring such a system. Some of the managers have put forward the SAP ECC6.0 ERP system as one they should definitely consider, but no commitments have been made. Your team has been asked to do the following: * Review FS’s main business processes...
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...Marketing Information Systems and the Sales Order Process November 24, 2015 Overview of Fitter Snacker Fitter Snacker manufactures and sells two types of nutritious snack bars: NRG-A and NRG-B. The NRG-A bar touts “advanced energy,” and NRG-B boasts “body-building proteins. Fitte’s sales force is organized into two groups: the Wholedale Division and the Direct Sales Division. The wholesale division sells to intermediaries that distribute the bars to small shops, vending machines operators, and health food stores. The direct Sales Division sells directly to large grocery stores, sporting goods stores, and other large chain stores. The two divisions operate separately from one another in effect breaking the Marketing and Sales functional area into two pieces. * The two sales divisions differ in terms of quantities of orders and pricing terms The direct sales division offers customer volume discounts to encourage larger sales orders. The wholesales division charges customers a lower fixed price. * Sells snack bars under the Fitter Snacker brand name * Packages the bars in store-brand wrappers for some chain stores Problems with Fitter Snacker’s Sales Process Many of Fitter Snacker’s sales orders have problems, such as: Incorrect pricing, excessive calls to the customer for information, delays in processing orders, and missed delivery dates. Reasons for problems: FS has separate information systems throughout the company for three functional areas: ...
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