...Design. Luxury Auto leases, Inc. of new Mexico, USA, has offices in Tucumcari, Santa Fe and Albuquerque. Lisa Dockery, the company president, has an office in Santa Fe and visits the other offices periodically for internal audits. Ms. Dockery is concerned about the honesty of her employees. She contacted Back & Front, CPAs, and informed them that she wanted them to recommend a computer system that would prohibit employees from embezzling cash. She also told Back & Front that before starting her own business she managed a nationwide auto leasing company with over 200 offices and was familiar with their accounting and internal control systems. She suggested that Back & Front could base her requested system on the nationwide one. Required: A. How should Back & Front advise Ms. Dockery regarding the installation of a system similar to the nationwide one? Explain. Black & Front should advise Ms. Dockery not install the similar system to the nationwide one and adopt another that is good for small size company. Accounting systems and internal control are different among companies and it depends on their own characters of the specific companies. As mentioned above, a system with 200 lease financing offices is too much for Ms. Dockery’s company, which is only consisted of three leasing offices. It will cost too much and have a bad effect on the company’s operation. B. What should back & Front advise Ms. Dockery regarding a system that will absolutely...
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...is a whole back office operation, and front office operation. Back office and front office operations have nothing to do with each other. You as a manager take info from both and make decisions. Back office - making the stuff, factory, plant . / operations start from preference (exogenous from the model) = > utility function In firm we start from technology. => we get the production function Q=f(K;L) - back office operation - we get the cost K = f(q); L = f(q) Front office - where we are selling the stuff. = > We start from Demand, which is exogenous to the model. Q = f(P). In the end we get - Total Revenues. Owner is going to decide how much to produce to maximize profits. Isoquant (IQ) = equal quntity along the line. Here the constraint is C = wL + rK - ISO Cost line C = w(f1Q) + r(f2Q) MRTS = -MPL/MPK = w/r Demand function - Q = f(P) / Revenue = P(Q) Marginal Revenue = dR/dQ π = Total Revenue - Total Cost dp/dq = dr/dq - dc/dq (FOC) @ P MAXIMIZING MR - MC = 0 (MR = MC) Back office is the factory plant, making the goods. Their operations start from technology and in the end get the production function Q=f(K;L) and then the marginal cost. Front office is selling whatever is made in the back office. We start from Demand, which is exogenous to the model Q = f(P). In the end we get Total Revenues and figure marginal revenues. 2) The owner blends the info coming both from back and front offices, to make a...
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...customization into service system decoupling to deal with the operation dilemma and then reveals the nature of decoupling decisions for mass customization purpose after discussions on the importance of modularization and the role of technologies including IT in the decoupling process. Based on these analyses, a Judgment-Matrix-based model on how to make the decoupling decisions in balancing the multiple operation objectives is then proposed and further research directions are finally suggested. Keywords: Mass Customization, System Decoupling, Customer Contact, Modularization 1. Introduction System decoupling is an effective approach to cope with the influences caused by customer contact by dividing the service system into two components: back-stage and front-stage. However the relevant researches often take a dichotomous perspective, assuming that the objectives of service operations focus on either efficiency (costs and related issues) or services (customization and responsiveness). Mass customization (MC) has been regarded as an innovative way of doing business by putting together these seemly contradictory operation objectives and...
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...Introduction The owners of Staff One attempted a few short term adjustments to pull in the reign on the accounting of the business as well as other aspects of the business of staffing. In the past they trusted the office manager to pay the bills, deposit the checks and pay the employees. They expected her to be truthful when questioned about specifics. They expected the information regarding payments and bank account balances shown to them to be accurate. Never in their wildest dreams would they have thought that payments made to the IRS would be deleted, bank statements were falsified or that a second set of QuickBooks would have been downloaded on the computer. Technological Improvement Many long term changes need to be implemented at Staff One but a good start is with a system that schedules employees, houses client and employee information as well as timekeeping information. A scheduling system more inclusive of the system used in the past is what is needed. A system that has the ability to involve clients, employees, managers and the owners of the company. A system that gives both ‘front office’ and ‘back office’ access. The system must also be used to as much of its capacity as possible. It is time for Staff One to learn to rely on outsourcing providers with extensive experience in dealing with Information Systems and Technology. (Pearlson & Saunders 2013) There is a system available that would meet the needs...
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...Front Office department Front office department is the department that available for guests all the time both all day and all night especially at lobby area. This department is separated to two parts which are lobby area and office so, it needs to use energy at this area 24 hours. The reasons that this department has to available all time are because there are many guests come to check in and out, contact with them and solve the problems for them when they have. Plus, this department has to communicate with others such as housekeeping, reservation and also bell boy. The network resources that they use when contact to others departments and guests which is mobile devices or telephone. One of the duty of front office is bring the guests to their room and advice them about how to use all the equipments and electricity in the room. Moreover, this is the good chance in telling them to save energy in their room. Strength This hotel awareness in saving energy for lighting, air condition, electricity and office material. For lighting, this hotel change all of the light to be lighting Philips to save the energy around counter of front office department and around lobby. The area around lobby of this hotel is not large, so it can save energy due to use the lighting less. Plus, the counter of front office combines to concierge duty, thus it is the good way to save the light because there is only one counter. For air condition,...
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...Specialist for Home Depot, I was sitting in my office when I heard a male voice yelling. I heard the male yelling, “I am going to kick your ass, and knock you out”. At this time, I got up out of my chair, and walked out of my office, which is located on the left side of the pro services desk. I observed a W/M, grey hair on the sides, heavy set, approximately 5’11, 220-240 pounds, wearing a white t shirt, and shorts on his phone, later identified as Cleavenger, Casey , looking back as he was walking into the store, and yelling back towards the pro loading door at the front of the store. At this time, I walked to the outside of the pro services desk, and observed a Pro loader associate at the loading door standing with another W/M. I asked him what was going on, and why was that guy yelling back toward you? He told me, the male was upset because he had problems parking in the contractor pro loading zone at the front of the store. He told me, he was yelling at the male standing next to him. He then told me the male yelling also hit the front wall of the store outside in the loading zone with his vehicle. I walked outside, and observed a older model GMC Jimmy, SUV, blue in color, Arizona license, was up against the wall. I walked back to my office, called the Peoria Police Department, and advised them of what happened. I then walked back out of my office to the pro loading door, and stayed with the other male at the front of the store to make sure there was no further...
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...Bryan Morris HTT250/Varieur Hotel front office 08/7/2012 [pic] Top box: General Manager 2nd row left box: Front Office Supervisor 2nd row right box: Front Office Assistant Supervisor 3rd row left box: Night Audit 3rd row middle box: Front Office Associate #1 3rd row right box: Front Office Associate #2 I am sorry for the text not being inside of the boxes, I could not get them to print in the boxes. The front office is very important to the hotel for many obvious reasons, but some not so obvious. A solid portion of the time the front desk agent is the first employee at the hotel whom the guest encounters. The front desk agent is the one who will go over the reservation with the guests, make moves as necessary, and fix any problems with the reservation that they have the approval to do so. The front desk agent usually is the member of the team whom takes the reservation initially. This can and does stick in the guests mind, and often times they remember the front desk agent who took the reservation therefore creating some sort of rapport. These are just some of the few obvious answers. I believe that the department which is most important to the success of the front office can be a tossup really. Depending on the size of the hotel, this is between the housekeeping department and the sales department, with engineering close behind. In a smaller hotel the sales...
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...Bryan Morris HTT250/Varieur Hotel front office 08/7/2012 [pic] Top box: General Manager 2nd row left box: Front Office Supervisor 2nd row right box: Front Office Assistant Supervisor 3rd row left box: Night Audit 3rd row middle box: Front Office Associate #1 3rd row right box: Front Office Associate #2 I am sorry for the text not being inside of the boxes, I could not get them to print in the boxes. The front office is very important to the hotel for many obvious reasons, but some not so obvious. A solid portion of the time the front desk agent is the first employee at the hotel whom the guest encounters. The front desk agent is the one who will go over the reservation with the guests, make moves as necessary, and fix any problems with the reservation that they have the approval to do so. The front desk agent usually is the member of the team whom takes the reservation initially. This can and does stick in the guests mind, and often times they remember the front desk agent who took the reservation therefore creating some sort of rapport. These are just some of the few obvious answers. I believe that the department which is most important to the success of the front office can be a tossup really. Depending on the size of the hotel, this is between the housekeeping department and the sales department, with engineering close behind. In a smaller hotel the sales...
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...The Pension and Institutional Trust Services business had $42.7 billion in assets in 1994,which was the tenth-largest provider and they were losing money. They had outdated reporting systems as far as the clients were concerned. The institutional custody business was becoming extremely technology-intensive, with some of the larger players outsourcing their entire backroom function in order to make large operations more effective. * Internal process: The administrative functions were being done both by the front and back offices. There is an environment where everybody could point a finger at everybody else if something went wrong. The trust officers blamed the operations people and the operations people blamed the trust officers. * Intense client demand: (2) What organizational changes that the company should have made during the project to ensure the success of the Access+ project? * The front office of PITS and Personal Trust and the back office of Operation department which were responsible for handling, settlement, and record keeping for securities should made the changes during the project. * All existing trust information would be converted to the Access Plus system and the Operations group would become the primary caretakers of the data, taking over sole responsibility for trust account administration. * While Trust Operations would become centralized, the client relationship managers, sales teams, and portfolio managers would be decentralized...
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...divided by front of house and back office. I mainly do front of house duties and someone else does the back office. When that other individual quit, I had to assume both the front of house and back office roles until someone else was hired. I felt that I knew enough to temporarily take on the back office role and the work had to get done. Even though I knew the main responsibilities of what needed to be done, there were the small things that I wasn’t too in tuned with that I needed to know. Well some of those small things were important because I was not doing specified tasks properly and my manager decided to have a meeting with me to go over everything that was supposed to be done in the back office and to make sure that I knew exactly what was going on step by step. I also had to virtually perform the tasks as well to show that I did comprehend how to do it. I felt that the communication was effective because I was more confident in my abilities to perform job which enabled me to perform better and increase productivity by being able to monitor inventory levels more closely and help the associates out by being able to replenish items that sell faster than others. Of course, replenishing those items means they can continue to be sold to customers which in turn generate revenue for the company which shows why my role is necessary. Helping the associates with products they need is also a necessary step to provide exceptional customer service which keeps them coming back to us to...
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...Training and Development Inside the economical world today managers are faced with trials and tribulations on how to successful maintain their current positions as well as keep up to date on the politics of the workplace. Management is faced with the unique challenge to stay aware of the company culture and all of the politics as well as continue to grow and educate the environment around them. Many organizations inside the healthcare field find the balance of staying on top by continuously expanding the training department. This paper will discuss why training a development and education is vital to the health care field. This paper will also attempt to explain the importance of measuring competencies and explain the process for tracking and evaluating training effectiveness. Training and education are vital in the healthcare field because it determine the quality of care that each provider or administrator will deliver. The dedication of a healthcare provider starts with the education that is received. Even after the initial education rather it is graduate school for administrators, technical school for support staff, or medical school for the providers the education is a dynamic part of the healthcare career. Continued trainings would be important to stay current on certifications or licensure no matter what the role is played in healthcare normally there will always be a need for additional training even if it is just a refresher course. Along with official medical trainings...
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...Intelligent Cost Reduction Developing & executing a program to reduce cost & create a sustainable operating platform July 2008 Contents Section 1 2 3 4 5 6 Point of view Anatomy of a successful total cost management program Beginning with the business & front office Opportunities in the support units Some lessons learned PwC qualifications to help Page 3 7 11 16 19 21 Point of view Point of view • Cost management is a key issue today and for the foreseeable future – The market is experiencing a severe liquidity crunch and the explosion of a global asset bubble well beyond sub-prime. At the root of this crisis is not only asset values, but the amount of capital in the financial system today versus the size and liquidity of the balance sheets (and off-balance sheet commitments) of financial institutions. This situation is not likely to reverse itself for a number of years. In the environment of de-leveraging and scarcity of capital, we believe fundamental re-thinking regarding business strategies, operating models and cost structures will be necessary. • A pre-securitization baseline may be the appropriate mindset – If one assumes that the securitization markets have significantly contracted in a permanent fashion, then the appropriate way to think about the business may be in a pre-securitization baseline, adjusted for key acquisitions/divestitures, etc. This means that the proper mindset to consider in the business strategy and budgeting area may...
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...EBTM 311 Professor Taylor February 3rd, 2012 Homework 1 1. How does e-Business differ from e-Commerce? Give a definition for e-Commerce and examples to explain the differences. E-Business is the conduct of transactions by means of electronic communications networks (e.g., via the Internet and/or possibly private networks) end-to-end. E-Commerce is a part of e-Business, which has to do with the buying and selling of goods and services, and the transfer of funds through digital communications. E-Business is different from e-Commerce because it deals with digital transactions and processes within a firm, involving information systems under the firm’s control. E-Business does not just refer to information exchanges related to buying and selling, but it also has to do with servicing customers and collaborating with business partners, distributors and suppliers. Another way e-Business is different from e-Commerce is that e-Business encompasses sophisticated business-to-business interactions and collaboration activities at a level of enterprise applications and business processes. E-Commerce is different from e-Business because it mainly deals with just the buying and selling, whereas e-Business deals with more than just buying and selling. Also, e-Commerce primarily deals with on-line display of goods and services, ordering, billing, customer service and handling of payments and transaction. One final difference between e-Business and e-Commerce is that e-Business...
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...-Chief Risk Officer * NTB - Nations Trust Bank * PLC -Public Limited Company Table of Contents Acknowledgement ii Exclusive Summary ii List of Abbreviations iii 1.0 Introduction 3 1.1 Company Profile 3 1.2 Vision and Mission 4 1.3 Organizational Structure 4 2.0 The change process 5 2.1 Why PABC required a change management? 5 2.2 Change Management 5 3.0 Management practices with regards to organizational change process 6 3.1 Re-Segmentation 6 3.2 New departments 7 3.3 Risk Management 7 4.0 Management practices with regards to cultural change process 8 4.1 The sales culture 8 4.2 “Whistling Blower” Policy 8 5.0 Management practices with regards to organizational design process 9 5.1 Centralization 9 5.2 Front office back office concept 9 6.0 Management practices with regards to team work 10 6.1 Focus on team effort 10 6.2 The moral boosting 10 7.0 Management practices with regards to individual work life 11 7.1 New HRM system 11 7.2 PABC Colours night 11 7.3 Incentives 11 7.4 Training and Development 11 8.0 Theories that can use to evaluate the...
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...Teamwork in the Hospitality Industry Teamwork is the primary gear that enables any business to run smooth and efficient. In this paper, the role of teamwork in regards to the food and beverage industry, entertainment, and accommodation will be discussed. Outcomes will be considered, and results of effective teamwork will be analyzed. Ultimately, each component of the industry will be examined in order to conclude how teamwork makes these businesses tick. 1. Food and Beverage The food and beverage industry is often a hectic one, but in order to maintain balance, teamwork, leadership, and communication is required. According to Introduction to Hospitality 6e (Walker), this chain of organization begins with the director of food and beverage. Walker explains that the director is responsible for the overview of restaurants, kitchen, room service, and lounges. In addition, Walker writes that the director must manage the business budget, provide proper leadership for employees, identify trends in the industry, and discover any means of achieving maximum profit capabilities. This may appear as daunting and overwhelming tasks, but none of this can be accomplished without the help of the co-workers. There are many active components within a restaurant that operate in sync to provide the upmost customer satisfaction. The kitchen may be considered to be the most challenging operation within the restaurant. Many individual tasks need to be managed and executed to provide proper customer...
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