Free Essay

Function Point Analysis

In:

Submitted By mohamedatta
Words 3966
Pages 16
Function Point Analysis How to use this document...................................................................................... 1 1 Introduction ......................................................................................................... 2 2 Measures Derived from FPA ............................................................................... 2 3 Different FPA Methods ....................................................................................... 2 4 The advantages of using FPA............................................................................. 3 5 The disadvantages of, or problems using, FPA .................................................. 3 6 Developed v Delivered FPs................................................................................. 4 7 The use of FPs in estimating effort and cost ...................................................... 5 8 Function Point counting procedure ..................................................................... 6 8.1 IFPUG Method ............................................................................................. 6 8.1.1 Complexity Matrices............................................................................... 7 8.1.2 Complexity/UFP Contribution................................................................. 7 8.1.3 Overall FP Count ................................................................................... 8 8.1.4 IFPUG FPA Process Summary.............................................................. 8 8.2 MK II Method ................................................................................................ 9 8.2.1 MK II FPA Process Summary .............................................................. 10 9 The relative advantages of the MK II and IFPUG approaches.......................... 10 10 IFPUG Examples ............................................................................................ 11 10.1 IFPUG Example 1 (FPA terminology) ................................................... 11 10.2 IFPUG Example 2 (data entry screen) .................................................. 12 10.3 ‘Add’ Transaction in MK II FPA ............................................................. 13 10.4 IFPUG Example 3 (simple customer information application) .............. 13 10.5 IFPUG Example 4 (simple sales order application) .............................. 13 10.6 IFPUG Example 5 (complex sales order application) ........................... 14 10.7 IFPUG Example 6 (estimating effort and schedule).............................. 14

How to use this document
This document has a wide target audience.       A brief introduction to FPs and what they can be used for - sections 1 and 2. Advantages and disadvantages of FPs - sections 3 to 7 inclusive. Differences between IFPUG and Mark II - sections 8 and 9. Details of how FPA is conducted - sections 8 and 10. How to use FPs for estimating - read sections 7 and 10.5. Those wanting to learn how to conduct FPA and/or make use of FPs for estimating and benchmarking should read all sections.

Software Estimating

FPA (version 1.4) Author K S Banga This document is Copyright © of KSB Associates Limited.

Page 1

1 Introduction
Function Point Analysis (FPA) can be used to measure the size of the end-user functionality requested and delivered by an application or system. FPA can be used to size existing applications, new applications and enhancements to existing applications. FPA measures the size of an application by counting business transactions (inputs, outputs and processing) and business information (logical files) as specified by business requirements and recognisable by the end-user. FPA takes the logical user view and not the physical or technical view. A simple application that allows a user to maintain customer information with basic functionality to add, delete and amend customer records, query and print off a particular customer’s details and query and print off a list of all customers is approximately 30 FPs. Of course in real life most applications are far more complex than this. If this same application also had facilities for maintaining products, customer orders, supplier details and salesperson’s details, and conducting sales and products analysis, the size would be 400 - 500 FPs.

2 Measures Derived from FPA
The size of applications in FPs are used as the normalising factor to derive various measurements such as the following:       Productivity Delivery Support Quality Cost Portfolio size FPs per person month of development effort (FPs/pm) FPs per elapsed calendar month (FPs/cm) FPs supported/maintained per person per year (FPs/person) Valid defects during live operation per FP (defects/FP) Development cost per FP (£/FP) The size of the application assets of an organisation in FPs

These measures can then be used for estimating, comparative analysis and for setting baselines and improvement targets.

3 Different FPA Methods
There are many FPA variations, but there are only two in general use, both of which are described in this document. The first is version 4.1.1 of the International Function Point User Group (IFPUG) referred to as the Albrecht approach. The other less widely used method is version 1.3.1 of the UKSMA (UK Software Metrics Association) referred to as the Mark II approach. (UKSMA was formally known as the UFPUG (UK Function Point User Group)). COSMIC-FFP (Full Function Points) was introduced in 1997, but is not as yet widely used. It is claimed to be an improvement on all previous functional size measurement methods.
Software Estimating FPA (version 1.4) Author K S Banga This document is Copyright © of KSB Associates Limited. Page 2

4 The advantages of using FPA
The main benefits of using FPA over other measures of application size, such as lines of code (LOC), are that: 1. It is based on business requirements and is meaningful to business users. 2. It can be used early in the lifecycle and for estimating throughout the lifecycle. 3. It is independent of tools, methods and technologies e.g. it has been proven for OO, Client/Server, Internet, UML, DSDM and other technologies. 4. It is mechanistic and repeatable, giving relatively accurate, consistent, results. 5. FPA can be carried out from a combination of a detailed requirements document and a detailed logical design document. 6. It is an internationally recognised technique and complies with the requirements of the ISO Standard on Functional Size Measurement (ISO/IEC 14143-1:1998).

5 The disadvantages of, or problems using, FPA
The main disadvantages or problems with FPA are that: 1. The counting rules are sometimes open to interpretation. 2. Error margins can be large for small applications. 3. Current FPA methods have a size component and a complexity component (Technical Complexity Adjustment (TCA) or a Value Adjustment Factor Adjustment (VAF)). Evaluating the complexity component is very subjective and the complexity component merely has the effect of adjusting the size component by plus or minus 35%. The complexity component has fallen in to disrepute, particularly as FPs are supposed to be purely a measure of functional size. The ISO Standard on Functional Size Measurement (ISO/IEC 14143-1:1998) excludes the use of the TCA. 4. Some business functions can consume substantial effort, time and cost yet this is not reflected in the FP count e.g. Help screens and menus. (The use of help screens improves usability and thus delivers a higher quality application). 5. Large ‘chunks’ of functionality could be deleted easily yet a very small amount of ‘work’ can be required e.g. removing an item from a menu would remove the users’ ability to use a function that delivers, say 100 FPs, yet the code for the function has not been physically removed. Care needs to be taken when sizing projects where functionality is deleted and/or amended. 6. If documentation (requirements and logical design) is not kept up to date e.g. change requests that have resulted in scope changes, then the FP analyst will need to spend substantial time reviewing such changes to the scope, as well as spending time with the development team and users in order to come up with an accurate FP count. More often than not, the development team has been disbanded and/or documentation cannot be found after project delivery. 7. It is claimed by some that experienced FP analysts could count up to 100 FPs in an hour. (This of course will depend upon experience of FPA, experience of the business domain of the application, quality of documentation, etc.). However, it is the author’s experience that it is not necessarily the counting of FPs but documenting the count that takes up most of the time.
Software Estimating FPA (version 1.4) Author K S Banga This document is Copyright © of KSB Associates Limited. Page 3

6 Developed v Delivered FPs
It is important to realise the distinction between developed FPs and delivered FPs and that the productivity figure based on FPs delivered per staff month and FPs developed per staff month can be very different. Application A, of say 1000 FPs, may consist purely of new functionality that has been developed from scratch by an organisation. In this case, the number of developed FPs and delivered FPs are the same i.e.1000 FPs. Application B, again of 1000 FPs, may consist of 800 FPs of a commercially off the shelf (COTS) package with 200 FPs of additional functionality developed by the organisation. In this case, the number of developed FPs is 200 and delivered FPs is 1000. The author has come across many examples of ‘so called’ high productivity projects e.g. 400 FPs per staff month, where the project was actually ‘re-using’ substantial functionality (e.g. 50-70%) from an existing application. In such case, the metrics from the project should state the productivity figure based on FPs delivered per staff month and FPs developed per staff month. An organisation that is able to use existing software (whether internal or external COTS) and add missing functionality should be able to ‘deliver’ the application more cheaply than another organisation that has to ‘develop’ the application from scratch. This can give software houses an edge when bidding for work i.e. if they have already delivered something for another client, they can re-use the application and make the additional changes rather than starting from scratch. (NB This is not always the case as there are numerous cases of COTS integration projects that have gone badly wrong, mainly due to a mis-match between what the COTS application offered and what the business requirements were, which then result in far more code/functionality having to be written from scratch.)

Software Estimating

FPA (version 1.4) Author K S Banga This document is Copyright © of KSB Associates Limited.

Page 4

7 The use of FPs in estimating effort and cost
It is important to understand that FPs only provide the ‘size’ component of an estimating model. Most estimating models are of the form: Effort, Cost = f (Personnel, Product, Process, Platform, Politics)      Personnel - experience, skills and capabilities of staff and organisation Product – size, quality, functionality, performance and reliability. Process –tools, techniques, methods, standards and automation used Platform – operating system, hardware, C/S, communications Politics – fixed delivery dates, estimating to ‘win’ or to a target cost

Thus size, albeit important, is only one factor that must be taken into consideration when estimating effort and cost.

Software Estimating

FPA (version 1.4) Author K S Banga This document is Copyright © of KSB Associates Limited.

Page 5

8 Function Point counting procedure
This section does not attempt to give an in-depth description of FP Counting. It provides a high level overview and a basic introduction to the terminology. The IFPUG and/or Mk II Counting Practices Manual can be referenced for more details. The two methods are very similar, but can result in quite different FP sizes. 8.1 IFPUG Method An IFPUG FP Count has six components, the first five representing specific functionality and the sixth general functionality, as specified by the users’ requirements. These are: 1. External Inputs (EI) e.g. on-line data entry or a file from another system. 2. External Outputs (EO) e.g. reports, screen displays and files sent to other systems. 3. Enquiries (EQ) e.g. retrieving a customer’s address and postcode. 4. Internal Logical Files (ILF) e.g. holding customer details. 5. External Interface Files (EIF) e.g. referencing a postcode database external to the application to retrieve an address for the postcode. 6. Fourteen General System Characteristics (GSC) used to obtain a Value Adjustment Factor Adjustment (VAF) factor of between 0.65 and 1.35: 1. Data Communications 2. Distributed Data Processing 3. Performance 4. Heavily Used Configuration 5. Transaction Rate 6. On-Line Data Entry 7. End-User Efficiency 8. On-Line Update 9. Complex Processing 10.Reusability 11.Installation Ease 12.Operational Ease 13.Multiple Sites 14.Facilitate Change Each of the 14 GSCs are rated on a scale of 0-5, giving a maximum possible total GSC score of 70. The Value Adjustment Factor (VAF) is derived from the formula VAF = 0.65 + (0.01 x GSC score).

Software Estimating

FPA (version 1.4) Author K S Banga This document is Copyright © of KSB Associates Limited.

Page 6

8.1.1 Complexity Matrices The EI, EO and EQ components are categorised into Low (L), Medium (M) and High (H) complexity transactions according to the number of Data Elements (DET) and ILF/EIF Files Referenced (FTR). The ILFs and EIFs are categorised into Low (L), Medium (M) and High (H) complexity files according to the number of Data Elements (DET) and Record Types (RET) in the files. 1-4 DETs 0-1 FTRs L 2 FTRs L >2 FTRs M EI 5-15 DETs L M H >15 DETs M H H

EOs and EQs share the same matrix as shown below. 1-5 DETs 0-1 FTRs L 2-3 FTRs L >3 FTRs M EO/EQ 6-19 DETs L M H >19 DETs M H H

ILF and EIFs share the same complexity matrix as shown below. 1-19 DETs 1 RETs L 2-5 RETs L >5 RETs M ILF/EIF 20-50 DETs L M H >50 DETs M H H

The table below can then be used to determine the UFPs for the EI, EO, EQ, ILF and EIF components in the system. 8.1.2 Complexity/UFP Contribution L 3 4 3 7 5 M 4 5 4 10 7 H 6 7 6 15 10

EI EO EQ ILF EIF

Software Estimating

FPA (version 1.4) Author K S Banga This document is Copyright © of KSB Associates Limited.

Page 7

8.1.3 Overall FP Count The Unadjusted Function Point (UFP) count is determined from the sum of all EI, EO, EQ, ILF and EIF components by categorising them as Low, Medium or High complexity and applying weighting factors based on the complexities. The Adjusted Function Point (AFP) count is determined by multiplying the UFP by the VAF i.e. AFP = UFP x VAF. 8.1.4 IFPUG FPA Process Summary The process can be summarised as follows: 1. Identify the System Boundary 2. Identify all of the FP components 3. Classify each component as EI, EO, EQ, ILF and EIFs and categorise as L, M or H 4. Total up the number of components in each class/category combination 5. Multiply the totals for each class/category combination by the appropriate factor from the complexity/UFP contribution table 6. Add up all the UFP contributions from each of the class/category combinations giving the total UFP value 7. Complete the GSC questionnaire and determine the VAF factor 8. Multiply the UFP by the VAF to give the Adjusted Function Points(AFP) AFP = UFP x VAF

Software Estimating

FPA (version 1.4) Author K S Banga This document is Copyright © of KSB Associates Limited.

Page 8

8.2 MK II Method The MK II method does not classify transactions and files into EI, EO, EQ, ILF and EIF and thus there are no complexity matrices. All logical business transactions are identified and for each transaction the following elements are counted: Input Data Elements Entities Referenced Output Data Elements NI NE NO

The contributions from each individual transaction are then totalled giving NI, NE and NO. The UFPs are then calculated as follows: UFPs = (NI x W I) + (NE x W E) + (NO x W O) where W I = Weight for an input data element W E = Weight for an entity referenced W O = Weight for an output data element The current ‘Industry Average’ weights are W I = 0.58 W E = 1.66 W O = 0.26 MK II has a total of 20 General System Characteristics, as opposed to the 14 in the IFPUG approach. The additional ones are as follows: 15.Requirements of other applications 16.Security, Privacy, Auditability 17.User Training Needs 18.Direct Use by Third Parties 19.Documentation 20.Client Defined Characteristics

The Technical Complexity Adjustment (TCA) factor is derived from the formula TCA = 0.65 + (0.005 x GSC score), having a range between 0.65 and 1.15. (Note that the IFPUG method has a TCA range between 0.65 and 1.35).

Software Estimating

FPA (version 1.4) Author K S Banga This document is Copyright © of KSB Associates Limited.

Page 9

8.2.1 MK II FPA Process Summary The process can be summarised as follows: 1. Identify the System Boundary 2. Identify all of the logical transactions 3. Count the input data elements, entities referenced and output data elements for each transaction 4. Total up the input, entities and outputs for all transactions 5. Multiply the input, entity and output totals by their corresponding weights and calculate the sum giving the total UFP value 6. Complete the GSC questionnaire and determine the TCA factor 7. Multiply the UFP by the TCA to give the Adjusted Function Points(AFP) AFP = UFP x TCA

9 The relative advantages of the MK II and IFPUG approaches
1. The IFPUG approach does not generate a continuous measure i.e. it limits the FPs attributed to a component once it has reached maximum complexity. Thus two high complexity components may be attributed the same number of FPs although one may be far more complex than the other. The MK II approach on the other hand does generate a continuous measure and reflects more accurately the level of functionality offered by an application. 2. MK II FPA is much easier and quicker to perform, particularly as there are no complexity matrices within Mark II. 3. The IFPUG approach is used world-wide, whereas MK II is used by a relatively much smaller number of organisations, predominantly in the UK. Consequently there is much more IFPUG benchmarking data as opposed to MK II data.

Software Estimating

FPA (version 1.4) Author K S Banga This document is Copyright © of KSB Associates Limited.

Page 10

10 IFPUG Examples
10.1 IFPUG Example 1 (FPA terminology) In the ‘Library Application’ below, the librarian can ‘Add a new borrower’ (EI) and updates the ‘Borrower Information’ file (ILF). During this process the post code is used to retrieve the address from the ‘Addresses and Post Codes’ file (EIF). A borrower can ‘Request and display books on loan’ (EQ). This simply looks at any books the borrower has out on loan and displays the book information and the date the book was taken out and when it is due back. The chief librarian can request a ‘Report of all books overdue by one month’ (EO). This request produces a list of books for each person that has any books overdue by at least a month. In addition to the borrower’s details and the details of each book overdue, the request also calculates the number of days that each book is overdue and the total number of books overdue.

Borrower

Request and display books on loan (EQ)

Library Application Librarian New borrower Information (EI) Borrower Information (ILF) Address

Post Code Application Addresses & Post Codes (EIF)

Boundary Report of all books over-due by at least one month (EO)

Chief Librarian

Software Estimating

FPA (version 1.4) Author K S Banga This document is Copyright © of KSB Associates Limited.

Page 11

10.2 IFPUG Example 2 (data entry screen)

Maintain Borrower Information

Title Surname Forenames Borrower Number Date of Birth House Number House Name Street City/Town County Post Code Telephone Number

Mr Smith Michael Richard PQ123456 20-08-1981 102 Heath Lodge Heath Road Petersfield Hampshire GU31 4QT 01730-299817 Age 20

Suspended

Error and other messages go here F1 - Add F2 - Update F3 - Display F4 - Delete F5 - Retrieve Address

Using the example above, the ‘Add’ function is an EI (External Input). The following 11 DETs can be recognised: 1. 2. 3. 4. 5. 6. Title Name (fornames - surname combination) Borrower number Date of Birth Age Address (house number, house name, street, city/town and county combination) 7. Post Code 8. Telephone number 9. Suspension flag 10. Error message field 11. F1 command key The Borrower Information ILF is maintained by this EI transaction. Thus with 1 ILF referenced, and 11 DETs, this is a Low Complexity EI, which makes a contribution of 3FPs to the overall size of the application.

Software Estimating

FPA (version 1.4) Author K S Banga This document is Copyright © of KSB Associates Limited.

Page 12

10.3 ‘Add’ Transaction in MK II FPA In Mark II the 'Add' function has  9 Input Data Elements (title, name, borrower number, date of birth, age, address, post code, telephone number and suspension flag)  1 Entity Referenced (borrower information)  1 Output Data Element (error message field) Note that the F1 command key is ignored under Mark II rules. UFPs = 9 x 0.58 + 1 x 1.66 + 1 x 0.26 = 7.14

10.4 IFPUG Example 3 (simple customer information application) Consider a simple application that allows a user to maintain a customer database. Assume all FP components are of low complexity. The FP contribution of each component is shown in brackets:  The customer database - one ILF (7)  The ability to add, delete and amend customer information – three EIs (3 x 3)  The ability to query customer details on screen – one EQ (3)  The ability to list all customers on screen – one EQ (3)  The ability to print a customer’s details – one EQ (3)  The ability to print a list of all customers – one EQ (3) This gives a total contribution of 30 FPs. However, the four query, print and list customer detail transactions s might use derived information and therefore be EOs contributing 4 FPs each rather than 3 FPs. Therefore assuming 30 FPs is reasonable.

10.5 IFPUG Example 4 (simple sales order application) If the application in example 2 also had facilities for maintaining customer accounts, products, customer orders, supplier details and sales person’s details, then the FP count would be approximately 180 FPs (6 x 30). However, the assumption that all FP components are of low complexity may no longer be valid as there are now 6 ILFs and probably more DETs per transaction and for each ILF. A figure of 250 FPs may be more appropriate.

Software Estimating

FPA (version 1.4) Author K S Banga This document is Copyright © of KSB Associates Limited.

Page 13

10.6 IFPUG Example 5 (complex sales order application) Following on from example 2, additional facilities would include  The ability to conduct analysis such as the most profitable products, the most profitable sales regions, the most profitable sale person, sales forecasts, stock levels etc. The requirements for such facilities can easily result in 20-40 additional reports.  Interfaces to other systems e.g. HR system to check and/or retrieve sales person’s details, suppliers systems to get product details, address files to determine addresses from post codes also adds complexity and additional functionality.  Batch processing and processes triggered by events or automatic weekly/monthly reports are additional functionality to be found in such an application.  Other ‘states’ can also exist for customers, suppliers and sales people. For example, a customer’s account can be suspended if they have not paid their bills and of course, re-activated. This will probably raise the functionality to around 600 FPs.

10.7 IFPUG Example 6 (estimating effort and schedule) This example demonstrates how we could use FPs to do a high level estimate of the effort and schedule required for a 600 FP project. Assuming a productivity of 15 FPs per staff month it will require 40 (600/15) staff months of effort to deliver a 600 FP application. This equates to a team of 4 staff over 10 months (40/10). (NB This is a first cut and very simplistic approach. For example, this assumes that the team have the right skills, experience etc, are available when required and also that they are fully productive through out each work day.)

Software Estimating

FPA (version 1.4) Author K S Banga This document is Copyright © of KSB Associates Limited.

Page 14

Similar Documents

Premium Essay

Supermarket

...Updated Function Point Analysis Model Vikas Kumar 1, Sweta Pandey 2 Computer Science and Application, Thapar University, Patiala, India 1 Information Technology, Banasthali University, Jaipur, India 2 Abstract: In this paper; a new Function Point Analysis model has been proposed. In this proposed model, a new general system characteristic is added. The expert user programming also affects the size of software. By including it in the list of general system characteristics, it creates a provision for taking end user facilities into account, while estimating the size of a project. It is clear that proposed FPA provides more accurate size estimates and it will narrow the gap between size estimated and actual size. This will result in more accurate effort and cost estimates, which ultimately results in increased productivity and proper staffing, planning and scheduling. Keywords: FPA, cost estimation, effort, size of project I. INTRODUCTION This document describes the Function point analysis which measures software by quantifying the functionality the software provides to the user based primarily on logical design. Here in this Function Point Analysis model has been proposed which creates a provision for taking end user facilities into account, while estimating the size of a project. This paper comprises of four sections including the present one which describes the goal of this paper. Section II shows research based papers which illustrates related work in function point analysis. Section...

Words: 1301 - Pages: 6

Free Essay

Factors That Determine High Colour in Refined Sugar

...NAME SHIMPEKE COURSE FOOD SERVICE MANAGEMENT 1.Management cannot supervise effectively beyond a limited number of persons and determination of the appropriate number is difficult. Explain the factors involved in determining the proper number. (20 marks) The number of persons that management can effectively supervise and oversee in business is indeed one difficult to determine and there is no tangible, workable formula that cab be universally applied to arrive at the ideal figure. This is because there are a number of factors involved which vary across industry type, individuals, and so forth. (Urwick, L.E.1956) Span of control is a term in business management, usually in human resource management. Span of control refers to the number of subordinates who report directly to a given manager or supervisor; the more people under the control of one manager. (Koontz, H.1966) - the wider the span of control. Less means a narrower span of control. The factors affecting this aspect and that need to be considered before an ideal number is obtained are as follows: Geographical dispersion; the geographical dispersion is when the branches of a certain business are widely dispersed. Then the managers will find it difficult to supervise each of them, because the span of control will be smaller. (Koontz, H.1966) Capability of workers; the capability of workers is important is important in that if workers are highly capable, they do not require much supervision and can be left on their...

Words: 1991 - Pages: 8

Premium Essay

Business Management

...on December 10, 2010 $77.56 and a decreased of 0.5%. Percent (McDonald’s, Corporation annual report in 2009 was 10-k) Social, health, and environmental conditions: McDonald’s has a responsibility to their partners with suppliers that function ethically as well as leveraging their influence as consumers to help outline a social, ecological, animal welfare, food safety, and quality issues. McDonald’s adhere fully to their stringent international food quality and safety issues, and local government requirements. McDonald’s is steadily evaluating their option, whereas in other parts of the country has accomplish introducing looking at how other local businesses manage maintain situation common to the industry. Often McDonald’s consumers’ safety and well-being it is the industry first priority. McDonald’s sustain a rigorous, science-based standards, McDonald’s also evaluate the business critical areas throughout their food chain supply. Their food suppliers have a food safety management systems in place as well as quality assurance program (QAP), proved hazard analysis critical control point (HACCP) plan and catastrophe management, food security as well as...

Words: 461 - Pages: 2

Premium Essay

Food Safety: Surimi

...LABELLING 2.0 : PROCESS FLOW CHART 3.0 : HAZARD ANALYSIS WORKSHEET 4.0 : HACCP SUMMARY PLAN 6.0 : SUMMARY OF PRE-REQUISITE PROGRAMMES 1.0 : SCOPE OF HACCP PLAN AND FOOD SAFETY OBJECTIVES Hazard Analysis and Critical Control Point (HACCP) is a science-based system that aims to prevent food safety problems from occurring rather than having to react to non-compliance of the finished product. The HACCP system accomplishes this by the identification of specific hazards and the implementation of control measures. An effective HACCP system should reduce the reliance on traditional end-product testing. The objective of this research is to explain the principles of HACCP as it applies from production and until to handling and processing of Surimi processing. In this research, the researcher only explain on how to use the seven principles of HACCP and offer suggestions as to the type of hazards that may occur in the Surimi product. The researched HACCP plan was documented and it has been simplified. This section demonstrates one format that may be considered in the development of an HACCP plan. From the research, the QL Marine Product Sdn Bhd has applied the seven HACCP principles which listed in table 1.0 below: Table 1.0: The seven HACCP principles applied. Principle 1Principle 2Principle 3Principle 4Principle 5Principle 6Principle 7 | Conduct a hazard analysis. Determine the critical control points (CCPs).Establish critical limits. Establish a system to monitor...

Words: 4012 - Pages: 17

Free Essay

Catering the

...Catering Theory 2 Question 1 What factors influence the visual effect food has on a customer? Explain your answer. I believe that personal preferences, background, religion, time of month and day even can influence the visual effect food has on a customer. The chef‟s responsibility is to present a dish that will be visually appealing to a wide variety of customers and in this respect the following techniques can be used: Contrast Harmony Simplicity Garnishes However, as outlined above in my opinion personal factors are key in the way customers perceive food visually. A very hungry individual might find a big portion visually stimulating but same cannot be said for an individual that is sick or on a special diet. A pork chop can be the most beautiful thing in the world for some, but for others that have religious constraints it can be a complete disaster. The examples can continue with positive stimuli for some being negative stimuli for others and in my opinion there can be as many factors influencing customers as there are customers so the combinations of stimuli is almost endless. Question 2 Why is it important that food is served at the correct temperature? I think it is important to serve food at the correct temperature mainly because two factors: a) Food safety. b) Food service principles that If we are to classify the two factors presented above I would be inclined to say that Food Safety should be the main factor why establishments choose to serve food at the correct...

Words: 2452 - Pages: 10

Premium Essay

Smop

...Industry: Logistics for the Food Service Industry Assessment 2 – Research and Reflective Analysis Report Stores Management Operational Plan Escape Hotel Lecturer: David Craven-Kalber Student Name: Su Yu Hsu Student ID Number: HSU06138476 Due Date: Monday 18th of May, 2009. Table of Contents INTRODUCTION3 1. STOCK TAKING4-6 Purpose4 Frequency4-5 Reporting5 Documentation5-6 Techniques Employed6 2. ORDERING7 Authorized Personnel7 Type of Ordering Regime7 Document Preparation8 3. GOODS RECEIVING1 Procedures9-10 Security10 Food Hygiene10-11 Verification11 Documentation12 Goods Rejection12-13 CONCLUSION13 REFERENCES14 APPENDIX 115 APPENDIX 216 APPENDIX 317 APPENDIX 417 APPENDIX 518 APPENDIX 618 APPENDIX 719 INTRODUCTION ‘Escape Hotel’ is a five-star hotel located in the Melbourne CBD with 800 guest rooms. It has three Food Operations: * Grill and Lounge: serving innovative International cuisine daily for dinner and specialty cocktails. * The Coffee Bar: provide coffee, juices, muffins, morning bagels, cakes and sandwiches. It is open for breakfast and lunch every day. * Sakura Japanese Restaurant: offers the finest in Japanese cuisine. It has a Teppanyaki Bar with skilled and experienced chefs. The Menu contains teriyaki dishes and sushi along with other traditional meals. This paper is a research and reflective analysis report which investigate and evaluate practical operational imperatives to maximize commodity...

Words: 4037 - Pages: 17

Premium Essay

Haccp Guidelines Dubai

...dm.gov.ae HACCP Guidelines & Requirements for Retail Premises2005 AM AlMarzouqi Issued on July 2005 foodcontrol@dm.gov.ae T: 04/ 2064220 - F: 04/ 2064264 - M: 8528511 - E: abdulrahmanmm@dm.gov.ae - www.dm.gov.ae Food Control Section Public Health Department Dubai Municipality HACCP Guidelines for Retail Premises 2005 2005 www.dm.gov.ae Content 1. Introduction 2. Objective 3. Scope 4. Use 5. References 6. Definitions 7. Pre-requisite Programs 7.1. Management Policy 7.2. Premises & Equipment 7.3. Maintenance & General Cleaning 7.4. Pest Control 7.5. Personal Requirements 7.6. Approved Food & Beverage Suppliers 7.7. Food Flow Requirements 7.8. Temperature Control 7.9. Product Recall 7.10. Sampling & Laboratory Analysis 7.11. Internal & External Events, Banquets or Mass Catering/Retail Operations 7.12. Internal & External Audits 7.13. Prerequisites Programs Review 8. HACCP Implementation for Retail Operators 8.1. Assemble HACCP Team 8.2. Process Description 8.3. Identify Intended Use 8.4. Process Flow 8.5. Construct Flow Diagram 8.6. On-site Verification of Flow Diagram 8.7. List all Hazards 8.8. Apply HACCP Decision Tree 8.9. Establish Critical Limits 8.10. Establish a Monitoring System 8.11. Establish Corrective Actions 8.12. Establish Verification Procedure 8.13. Establish Record Keeping & Documentation 9. Supporting Templates Templates for Retail Operators 10. Regulator Recommendation (Principle 1) (Principle 2) (Principle 3) (Principle 4) (Principle...

Words: 36649 - Pages: 147

Premium Essay

Quality Food Packaging

...Running Head: QUALITY OF FOOD PACKAGING: ENHANCING HORMEL’S FRESH DELI PACKAGING METHODS Quality of Food Packaging: Enhancing Hormel’s Fresh Deli Packaging Methods Pierre A Daoud psdaoud@gmail.com 480-241-9480 Keller Graduate School of Management Author Note This project paper was prepared for GM 588, Section E, taught by Professor Russell Roberson, Ph. D. February 2012 The Hormel Foods Corporation, currently a Fortune 500 company, has a history of American authenticity. It all began when George Albert Hormel opened a butcher shop in Austin, MN back in 1887. The key historical points in time, as explained by About Hormel Foods (2012) are presented as follows: in 1891 George Hormel established the company as Geo A Hormel and Co in Austin, MN. In 1913 the company expanded to Chicago and then in 1916 to Dallas, and then to Atlanta in 1918. 1926 marked the development of the first canned ham. George’s son Jay became acting president and took over day-to-day operations in 1927 after his father had retired. In 1937 a new innovative product called Spam was introduced into the markets for the first time. In the 1970s and 1980s, manufacturing plants were growing rapidly. A new plant equivalent to 23 football fields opened its doors in 1982, this facility comprised state of the art technology in processing foods. An important marker was in 1986 when Geo A Hormel acquired...

Words: 4340 - Pages: 18

Premium Essay

Food Quality Assurance

...sauces, dressings and doughs. These foods may include both raw and heat-processed ingredients. Further heat processing may or may not be used during the manufacturing process and by the consumer. For these reasons, chilled foods depend on refrigeration as the primary means of preservation. It is recommended that chilled food manufacturers aim to achieve <5ºC in storage and distribution facilities controlled by them. It must however be recognized in the establishment of shelf life that the wider distribution chain, including retail display and consumer refrigerators may operate at higher temperatures. Legislative requirements must also be complied with. A key criterion for chilled foods is that they must be microbiologically safe at the point of consumption. Pathogens that could result in food-borne illness when consumed must be controlled. Within this context, ensuring the safety and quality of chilled foods is dependent on the integrity of the entire food chain, from production and harvesting of ingredients, through manufacturing and distribution and...

Words: 910 - Pages: 4

Free Essay

Thegreat

...Review of Related Literature Hazard Analysis Critical Control Point System or HACCP is a system of food safety control based on a systematic approach to the identification and assessment of hazard associated with food operations and the definition of means for their control. As defined, because of its systematic approach it becomes increasingly essential as an effective means of ensuring food safety. In a study conducted by Bryan (1998), this systematic approach is regarded as proactive and trial and it aims to prevent problems. Further, the study showed that these can be achieved by responsive to address safety and quality control by integrating hygienic practice and start embracing HACCP principles as a primary means to achieve food safety and invest in plant sanitation and maintenance. In business according to Sheward (2006), the provision of safe food to airline passengers is a multi-billion dollar industry worldwide as recognized by the business sector worldwide in Food Safety in the business aviation environment. Moreover, in a separate study by the World Health Organization WHO (2007), HACCP has grown tremendously to become the accepted method for the safety assurance stemmed from the growing concern about food safety from consumers, health authorities, and food industry worldwide as regards to its application. Further, its importance in the prevention of food-borne diseases for over 20 years played and essential role in its developmental expansion by which the food...

Words: 813 - Pages: 4

Premium Essay

Gardenia Scm Analysis

...Gardenia | Sourcing | QAF Limited being the manufacturer and distributor of Gardenia Bread.(http://www.qaf.com.sg/ourbiz/bakery.asp)The ingredients used in our bread are sourced only from certified suppliers with high standards of food safety assurance programmes, and these are subject to incoming quality inspections and tests to ensure that they conform to Gardenia‟s quality and safety specifications. | Inventory Management | Gardenia Bread are baked fresh daily so that consumers get the finest quality and freshest bread daily.Usually bread are sold till the inventory is empty, however for unsold bread, they would be sold to commercial fishponds and factory workers. Gardenia need to do so in order to maintain its reputation of ensuring its bread is fresh etc. (include citation)Research on whether Gardenia uses Inventory Management Software | Distribution | An efficient and effective distribution system is very important especially for companies dealing with food products like Gardenia.Therefore, Gardenia has to ensure that it is able to deliver the freshly baked bread quickly and efficiently every morning to some 3000 retail outlets in Singapore come rain or shine so that the bread remains fresh when it reaches the stores. Gardenia is able to do so with its efficient sales and delivery teams. (Research more on how gardenia manages its distribution network (e.g. vans))Since Gardenia bread are available in many different places and thus it is easily accessible, by increasing...

Words: 1290 - Pages: 6

Free Essay

Chapter Questions

...1. True or false: Holding food in a steam table above 140F (60C) kills disease-causing bacteria and eliminates the problem of food poisoning. Explain you answer. False. Bacteria will not multiply at 60C, but most are not killed. 2. True or false: Canning food eliminates air so disease-causing bacteria can’t grow. Explain your answer. True. Canned and bottled foods that are unopened are not likely to support bacterial growth in their normal state. 3. Which of the following foods can become contaminated by disease-causing organisms? Turkey Sandwich Potato Salad Shrimp Cocktail Roast Beef 4. How often should you wash your hands when working on food? Whenever starting a new project, even if you are wearing gloves. If you are putting on new gloves, you should still wash your hands before putting them on. 5. Why is temperature control one of the most effective weapons against bacterial growth? What are some important temperatures to remember? Temperature control is one of the most effective weapons against bacterial growth because it helps prevent food from entering the food danger zone. The Danger Temperature Zone, 40C – 140C Food Storage Temperatures: Raw Vegies 40-45F Eggs 38-40F Milk and Cream 36-40F Poultry and Meat 32-36F Fish and Seafood 30-34F 6. What is the importance of cleaning and sanitizing equipment and cutting boards immediately after working on raw poultry? To preventing cross-contamination and the transfer of Bactria...

Words: 660 - Pages: 3

Premium Essay

Food Safety Issues

...On the other hand, it leads to food poisoning especially for when consumed which may result to losses and heavy litigation costs and damages. This makes it necessary to institute food safety mechanisms during handling and storage. Food safety is a process and not a one-off activity. It is a mechanism that ensures that at every stage, handling and storage is monitored to ensure that no compromises are made. There are a number of systems that are employed to facilitate food safety. For instance, Good Manufacturing Practices (GMP) and Hazard Analysis Critical Control Points (HACCP) are the most commonly used systems of assuring food safety. GMP is a process employed at processing plants to ensure that pre-packaged food is developed in hygienic processes. HACCP strategy HACCP is a program that is widely used in enhancing food safety. It is a system that employs control of temperature at various critical control points. In this case, food is kept at a particular range of temperatures which are considered safe. HACCP is a system that ensures that handling and...

Words: 1219 - Pages: 5

Premium Essay

Management System and Iso 22000

...MANAGEMENT SYSTEM Food safety is related to the presence of food-borne hazards in food at the point of consumption (intake by the consumer). As the introduction of food safety hazards can occur at any stage of the food chain, adequate control throughout the food chain is essential. You are required to integrate food safety into Environment, Health and Safety (EHS) management system. Please define the following: a. Correspondence or cross reference between food safety and EHS management system. ISO 22000, published on 1 September 2005, is a new International Standard designed toensure safe food supply chains worldwide and the first of a family on food safety management systems. Food safety management systems – Requirements for any organization in the food chain, provides a framework of internationally harmonized requirements for the global approach that is needed. The standard has been developed within ISO by experts from the food industry, along with representatives of specialized international organizations and in close cooperation with the Codex Alimentarius Commission, the body jointly established by the United Nations’ Food and Agriculture Organization (FAO) and World Health Organization (WHO) to develop food standards. Many organizations that use ISO 22000 systems are now choosing to also implement ISO 14001 and OHSAS 18001 compliant systems due to factors such as demands of government regulations, customers, risk management, market requirements and corporate...

Words: 5111 - Pages: 21

Premium Essay

Food Hygiene Assignment

...generally cater for 70% breakfasts per day Friday – Sunday. Total for the 3 days = € 16,350 Totals for year = € 1,544,400 Per Year. Nightly restaurant is only at 25% midweek and 50% weekends occupancy. Revenue for nightly restaurant and bar food have declined recently. Reasons: * At busy times customers have got up and walked out for time reasons. * Food not cooked properly. * Dirty dishes and cutlery. There are 2 pot washes, 4 commie chefs per shift and 2 assistant head chefs 1 head chef = 13 staff in total. Revenue for nightly restaurant and bar food have declined recently and these relates to the HACCP system to breakdown to such an extent that 1. We are in serious breach of Environmental health regulations on numerous points’ Major, Medium and Minor non-conformances. The EHO will be back in 7 days to re-audit the kitchen. 2. Because the hygiene standards are so bad we are in serious danger of having a case of food poisoning. If this happens there will be serious financial, Public relations/Image consequences. Not to mention Court appearances. The HACCP System is so necessary in the kitchen, which is only one part of the whole system, It could force closure due to a tarnished image or worse still someone’s death, If it is not fixed in short order. Introduction: Yesterday evening at 8pm the Environmental Health Officer visited our kitchen. From the report we are deemed to have some serious...

Words: 1619 - Pages: 7