...EMPLOYEE ENGAGEMENT: A STRATEGY FOR TODAYS RETAIL BUSINESS TO SUSTAIN WITH THE COMPETITION Abstract “The unseen world is more truly real than the visible world” Recognizing and managing a single point by Indian retail sectors can provide a million ways for their success. Customer satisfaction, store outlook, advertisement etc., will add advantage to their business and employees’ also creates value to their business more than the above. One single and most needed point for today’s successful business is “engagement levels of their employees – towards the job, colleagues and finally with the company goals”. Employee engagement and supportive behaviors are the most desirable employee traits for any successful business organizations. They are also scarce and difficult to cultivate and measure. Due to this reason many of the organizations trying to benchmark employee engagement activities from the best practices done by their competitors and finally fall into losses due to lack of understanding their own employees requirements. Employee engagement is an understanding of the business context, works with colleagues to behave in a performance-enhancing manner for the benefit of the organization and in return, the organization has to look after employees to engage them at work and maintain a transformational relationship rather than transitional. Engagement is not a one day activity or a workshop in the company; it is a continuous process which involves each and every employee...
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...Change and Culture Case Study II Maria Ricks-Bailey HCS/514 August 22, 2011 Albert Hart Change and Culture Case Study II Madison Regional Medical Center (MRMC) and Richmond Community Hospital (RCH) merged and became Richmond Community Health System (RCHS). The new administration has initiated a significant reduction in force and tasked management to redesign patient care delivery; this includes the introduction of universal workers. A committee developed to assist in this process recommends transforming RCHS into a learning organization to encourage workers to adapt and excel despite the changes. After presenting past studies where this model failed when implemented in other organizations, administration charged management with making redesign and universal workers a success at RCHS. This task brings about many challenges: how does management begin the process of redesign? What work processes and performance expectations must be considered once the design is completed? What structures will management put into place to turn RCHS into a true learning organization? Additionally, what plans will be necessary to control the intra-organizational and inter-organizational communications that must occur to implement the job redesign changes? Finally, how can management ensure individual job satisfaction for the universal worker position? Implementation of Job Redesign The RCHS senior management team decided to redesign the job of nurses...
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...Inter-Department Memorandum Date: 12/20/10 To: InterClean, Inc. Supervisory Team From: Sales Manager Subject: Behavior Exhibited by Managers As of today, InterClean has officially acquired with EnviroTech. With this acquisition, InterClean has taken a giant step in achieving domestic market dominance in the sanitation industry. More than that, the service expertise that comes with EnviroTech dovetails perfectly with our new strategic direction (University of Phoenix). InterClean has grown drastically during the past year due to everyone’s loyalty, hard work, dedication and commitment. InterClean’s success has opened the door to many new and great opportunities and that is why InterClean decided to take advantage and expand with EnviroTech, another successful company. EnviroTech has grown drastically within the last year. They have a very experienced team that helped the company gain a positive image. Merging these two successful companies together will assist InterClean in reaching its goal of becoming a more powerful force in combining our outstanding products and our new focus on service. Management is aware that due to the acquisition there are going to be many changes in the workplace therefore it is imperative to maintain a supportive management and supervisory team with positive behaviors. Managers are the ones that set the pace in the work environment and if we maintain a successful team with great managing skills InterClean will have effective and efficient...
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...WPS05 Employee Engagement SIES College of Management Studies Working Paper Series The Working Paper Series would attempt to disseminate the findings of research in specific areas and also to facilitate discussions and sharing of perspectives and information about the identified areas. The papers carry the names of the authors and should be cited accordingly. The views, findings, and interpretations expressed in this paper are entirely those of the authors. They do not represent the views of SIESCOMS and its management. These working papers would be available online at www.siescoms.edu. No part of the paper can be reproduced in any form without the prior permission of the author. However, they can be quoted by citing the reference. 1 Working Paper 05/07 Employee Engagement Nitin Vazirani Dean in OB and HR SIES College of Management Studies Nerul nitin@siescoms.edu Abstract Employee engagement is the level of commitment and involvement an employee has towards their organization and its values. An engaged employee is aware of business context, and works with colleagues to improve performance within the job for the benefit of the organization. It is a positive attitude held by the employees towards the organization and its values. The paper focuses on how employee engagement is an antecedent of job involvement and what should company do to make the employees engaged. The paper also looks at the Gallup 12 point questionnaire, twelve-question survey that identifies...
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...A SUMMER INTERNSHIP PROJECT REPORT ON ACC LIMITED (SALES UNIT) NAGPUR EMPLOYEE ENGAGEMENT A Report Submitted to Rashtrasant Tukadoji Maharaj Nagpur University In Partial Fulfilment of the requirement of Master of Business Administration (MBA) Course Specialization in Finance & Human Resources Management Academic Session 2013- 14 Prepared by PRITI ASHOK MOHITE (Student Name) SARAN MAM Guided by ____________________________ (Guide’s Name) Tirpude Institute of Management Education Note : (Font : Times new Roman 14 – Regular for all text and for Subject Name, Student Name, Guide Name and College Name used Times New Roman – Size 14, Bold) Note : (Font : Times new Roman 14 – Regular for all text and for Subject Name, Student Name, Guide Name and College Name used Times New Roman – Size 14, Bold) Civil Lines, Sadar, Nagpur – 440001 Certificate This is to certify that Miss. PRITI ASHOK MOHITE is a bonafide student of Tirpude Institute of Management Education, Nagpur pursuing Master of Business Administration (MBA) course specialization in FINANCE & HUMAN RESOURCE Management during academic Session 2012-13. The candidate has worked under the supervision of SARAN MAM (Guide name) and has satisfactorily completed his / her project work in this academic session. The project submitted by him / her is his /her own work and is complete so as to warrant its presentation for examination. His / Her project work titled EMPLOYEE ENGAGEMENT (title of project) which is...
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... METHODS PROJECT ON GALLUP INTRODUCTION Gallup, Inc. is a research-based, global performance-management consulting company. Founded by George Gallup in 1935, the company became famous for its public opinion polls, which were conducted in the United States and other countries. Gallup works with major businesses and organizations around the world. In 1988, four years after George Gallup died, Selection Research (SRI) purchased the company from its heirs. SRI wanted the Gallup name to use on its polls, which gave them more credibility and higher response rates. Today the poll is used to gain visibility. Some of Gallup's key practice areas are employee engagement, customer engagement, talent management, and well-being. Gallup has nearly 40 offices in more than 20 countries. World headquarters are in Washington, D.C. Operational headquarters are in Omaha, Nebraska. Gallup's current Chairman and CEO is Jim Clifton. Gallup delivers forward-thinking research, analytics, and advice to help leaders solve their most pressing problems. Combining more than 75 years of experience with its global reach, Gallup knows more about the attitudes and behaviors of the world's constituents, employees, and customers than any other organization. Gallup consultants help private and public sector organizations boost organic growth through measurement tools, strategic advice, and education...
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...Survey Sampling Report Asj’a Washington 1 March 2015 American Intercontinental University Abstract An important part of data collection is the research and the study. Sampling is unbiased and can take place in any industry whether its political, or general. The sampling helps determine characteristics of an entire population. Some sampling can be appropriate to get a true value and some require a more normal distribution of a larger sample size. Either way, this can investigate any circumstance. The Los Angelos Bloomberg conducted a poll from June to July 3. This provided a nationwide sample of U.S. households. 4,466 were invited with only 1,904 (43%) responding to the survey. This included 839 minors ages 18 to 24. In terms of age the results weighed in to U.S. Census for 12-24 years old in regard to race, ethnicity, gender and region(Los Angelos A.1.). The large majority were bored with entertainment chooses such as Myspace, or Youtube some or most of the time with not enough options. This poll suggest the revolution of entertainment media and technology have not taken hold. Polls found interest in seeing movies in theaters more entertaining. Some were even found overwhelmed with the multiplex as not as popular over boredom. A signature trait predicted majority of females 15 to 17 and 21 to 24 prefered to multitask than to do one thing at a time. Most said they are too busy to do only one thing at a time because they need something to do during commercials...
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...EVIDENCE-BASED CONSULTING PRACTICES A major component of the evidence-based theme of this text and the link to practice are these part openers from the world-famous Gallup Organization. Gallup draws from its internationally recognized survey science and cadre of internal and external researchers (e.g., the author of this text and a Nobel Prize winner in behavioral economics are Gallup Senior Scientists), publishes its findings in the top academic journals such as Journal of Applied Psychology and provides this evidenced-based perspective and representative practices for each text part. Gallup is the recognized world leader in the measurement and analysis of human attitudes, opinions, and behavior, building on over three-quarters of a century of success. Gallup employs many of the world’s leading scientists in management, economics, psychology, and sociology. Gallup performance management systems help organizations maximize employee productivity and increase customer engagement through measurement tools, management solutions, and strategic advisory services. Gallup’s 2000 professionals deliver services on-site at client organizations, through the Web, at Gallup University’s campuses, and in 40 offices around the world. Gallup has subsidiary operations in 20 countries, covering 75 percent of the world’s GNP. Gallup clients include top-performing organizations such as Toyota, Marriott, Wal-Mart, Wells Fargo, and Best Buy. The details and depth of Gallup’s consulting practices can...
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...All his children were raise in evangelist. Ruth was a stay home Mom, in which raised all the children while Graham travel the world preaching the good news. Graham is a lovable and respectable husband and father. His image throughout his family and friends has been with loyalty and devotion. At an early teenager life, Graham had a very strong and profound spiritual path. His childhood strongly influenced him to become an evangelist. He made a personal commitment to Christ when for the first time he encounter a traveling evangelist ministry visiting charlotte for a series of revival meeting, during the fall of 1934. He emerge as a rising young evangelist when began preaching throughout the U.S. and in Europe. Graham was list by the Gallup organization as the “Ten Most Admired Men in the World”. Bill Graham has written 18 books, all of which have become top sellers. He is the founded CEO of the BGEA (Billy Graham Evangelistic Association) and he travel preaching his crusades ministry around the globe. The BGE is a non-profit organization. Cash gifts continue to be the main source of funding in their ministry. Billy Graham crusades always spend great sums of money...
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...from the several important historical trends, particularly in growth of literacy, expansion of the merchant classes, the Protestant Reformation, and the circulation of literature enabled by the printing press (Donsbach, 2007). In early years, Public Opinion is mainly use for political purposes. Public Opinion are two different concepts; Public meaning the people or the representation of the whole people. Opinion on the other hand, is distinguishing a matter of judgement based on facts. (Donsbach, 2007). Intertwined with each other, Public Opinion is combined view of a defined population, such as a particular demographic or ethnic group (Davinson, n.d.). Public opinion is important; because it is how regular people can be heard (The Gallup Poll Organization, 2007), in a Democratic country like the Philippines the people is the vital source of power, they are the ones who elect and the one to choose the government body of the country, thus, the opinion of the people is very important in the sense that, in order to be a good and productive government, you should know what the people need, what the people wants and what the people think and judge, for them to know how to act according to what the public perceive. As an individual, I believe that public opinion is important not only for the society but also for each individual that is living in it. Through the opinion of the public we can shape our own thoughts regarding the issues and other concerns, it might be different...
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...Your Signature Themes SURVEY COMPLETION DATE: 09-21-2015 Alvaneisha Garrett Many years of research conducted by The Gallup Organization suggest that the most effective people are those who understand their strengths and behaviors. These people are best able to develop strategies to meet and exceed the demands of their daily lives, their careers, and their families. A review of the knowledge and skills you have acquired can provide a basic sense of your abilities, but an awareness and understanding of your natural talents will provide true insight into the core reasons behind your consistent successes. Your Signature Themes report presents your five most dominant themes of talent, in the rank order revealed by your responses to StrengthsFinder. Of the 34 themes measured, these are your "top five." Your Signature Themes are very important in maximizing the talents that lead to your successes. By focusing on your Signature Themes, separately and in combination, you can identify your talents, build them into strengths, and enjoy personal and career success through consistent, near-perfect performance. Futuristic “Wouldn’t it be great if . . .” You are the kind of person who loves to peer over the horizon. The future fascinates you. As if it were projected on the wall, you see in detail what the future might hold, and this detailed picture keeps pulling you forward, into tomorrow. While the exact content of the picture will depend on your other strengths and...
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...6N:227EXQ Human Resources Management Book Review Now, Discover Your Strengths Introduction This is a book written about how to find and best utilize the strengths of individual people to build the competitive advantages of an organization. The authors, Marcus Buckingham and Donald Clifton, utilized the research through surveys and interviews of over two million people, conducted by the Gallup Organization over a 30-year period to identify 34 themes of human talent and build them into strengths. A web-based strength assessment tool “StrengthsFinder” was developed help you find your top five talents - strengths, and you are able to compare your strengths to the explanations of all 34 strengths as described in the book. The second half of the book is focused on how to use the information you have learned to improve yourself, and people in general. First the authors outlined the series of questions and answers from individuals; then, there is how to “Manage Strengths”; finally, the book is wrapped up with “Building a Strengthsbased Organization.” The Revolution At the beginning of this book, the authors pointed out that given that bout 80 percent of people are mismatched or underutilized to the work everyday, most of us have little sense of our talents and strengths, and have been misguided to focus on our weaknesses and how to fix the weaknesses, while our strengths lie dormant and neglected. To excel in what you do and find lasting satisfaction, we need to find our strengths...
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...Your Signature Themes SURVEY COMPLETION DATE: 08-28-2015 qi li Many years of research conducted by The Gallup Organization suggest that the most effective people are those who understand their strengths and behaviors. These people are best able to develop strategies to meet and exceed the demands of their daily lives, their careers, and their families. A review of the knowledge and skills you have acquired can provide a basic sense of your abilities, but an awareness and understanding of your natural talents will provide true insight into the core reasons behind your consistent successes. Your Signature Themes report presents your five most dominant themes of talent, in the rank order revealed by your responses to StrengthsFinder. Of the 34 themes measured, these are your "top five." Your Signature Themes are very important in maximizing the talents that lead to your successes. By focusing on your Signature Themes, separately and in combination, you can identify your talents, build them into strengths, and enjoy personal and career success through consistent, near-perfect performance. Achiever Your Achiever theme helps explain your drive. Achiever describes a constant need for achievement. You feel as if every day starts at zero. By the end of the day you must achieve something tangible in order to feel good about yourself. And by “every day” you mean every single day—workdays, weekends, vacations. No matter how much you may feel you deserve a day of rest...
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...CHAPTER II REVIEW OF RELATED LITERATURE The review of related literature of this study identifies how fear and interest, together with the students’ study habits can affect their performance in various subject matters, specifically, mathematics. To begin this chapter, the researchers will define the variables involved in the study, namely, fear and its types, interest, study habits and mathematics. The researchers will also examine other research studies and articles that show how these variables are related. This chapter ends with the summary of literature review. Mathematics as defined yourdictionary.com, is ”the group of sciences (including arithmetic, geometry, algebra, calculus, etc. dealing with quantities, magnitudes, and forms and their relationships, attributes, etc., by the use of numbers and symbols.” Ernest (1989) mentioned that learning mathematics involves more than basic knowledge of facts, skills and procedures. He added that it has a crucial involvement of conceptual structures, the general strategies in solving problems, attitudes towards the subject and appreciation of mathematics. According to the latest Gallup youth survey conducted in 2004 (as cited by Saad, 2005), the subject that the teenagers find most difficult in school is mathematics. Thus, Saad(2005) said that it is not surprising how the subject has the lowest performance rate. The reasons were not mentioned, however, Stites (1993) said that people...
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...------------------------------------------------- Wiley (2012:2) identifies employee engagement as: 'The extent to which employees are motivated to contribute to organisational success, and are willing to apply discretionary effort to accomplishing tasks important to the achievement of organisational goals'. In contrast to this Swarnalatha and Prasanna (2013:52) claim that: 'Employee Engagement is a measurable degree of an employee's positive or negative emotional attachment to their job, colleagues and organisation that profoundly influences their willingness to learn and perform is at work'. This description opposes that engagement is distinctively diverse from employee motivation, organisational culture and employee satisfaction. The reality is that there is no one agreed definition of employee engagement as there are over 50 definitions that all have variations between them. Although recent reviews by researchers show that there is a similarity in the key components of the varied definitions, these common components that are acknowledged include employee association with organisational goals and a compliance to exert discretionary effort, commitment, enthusiasm for work and organisational pride (Schneider et al, 2009). In the recent years there has become a gradual interest in employee engagement. Firstly the reasons for this is the correlation with organisational performance. By improving employee engagement it can beneficial to companies in order to improves its...
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