Glossary Chapter 1
Bureaucratic – The process of bureaucracy, sometimes used in a derogatory sense.
McDonaldization – The principles of efficiency, calculability, predictability, and control by which fast-food restaurants are managed and organized, as applied by Ritzer to other contemporary organizations.
Hawthorne studies – A series of studies which ran from 1924 into the late 1930’s. Widely credited with discovering the human side of the organization.
Group – A collection of people with a sense of shared identity and something in common but not with a shared purpose.
Team – A group who meet together with a common purpose and some degree of mutual interdependence.
Personality – A set of characteristics and behaviour displayed by any individual.
Motivation – The will and desire that a person has to engage in a particular behaviour or perform a particular task.
Knowledge and learning – An aspect of organizational behaviour which emphasizes the importance of information, understanding and practical skills for organizational success. In particular it examines the capacity of the organization to share this knowledge in effective ways.
Change – The process by which an organization changes in practices, processes, culture, etc. in a planned or emergent fashion.
Leadership – The process of leading or influencing the behaviour of others. In the broadest definition, it can be carried out by anyone in the organization.
Power games and politics – The process where on individual or group tries to gain advantage or get another individual or group to do things that they might otherwise not intend to do.
Globalization – Globalization is where activities take place on an increasingly global scale.
Service sector – Non-manufacturing industries, such as retail, leisure, transport, finance, and media.
Corporate social responsibility – A contested term with