...Are You a Good Communicator? HCA/230 April 19, 2015 Are You a Good Communicator? To have good communication an individual must understand what effective and good communication entails. To be a good communicator an individual must understand what the other individual’s ideas are. Another way that an individual may know if they are a good communicator is to watch interactions between other individuals. Communication is essentially a two way street. It is a presenter and an audience to and vice versa. When working in health care it is important to have good interpersonal skills. In health care you are going to be in communications with all different kinds of people. You are going to be in communication with different departments within health care, office personnel, nurses, environmental services, and most importantly patients. This is why it is extremely important to have strong communication skills and communication skills that are affective. That way there would be no misunderstanding when an individual is communicating with others, no matter the situation. When we all think of health care there is always something that we can all agree on and things that we can all disagree one. We can all think of things that can be improved on and things that need to be eradicated. When describing defensive and supportive relationships it can be black and white. An individual is either defensive by what an individual says or by what an individual does that is not completely correct...
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...HCA/230 ARE YOU A GOOD COMMUNICATOR How do you know if you have effective communication? To have effective communication you have to have an understanding of ones ideas. Another good way to know if you have effective communication is observations among people. Communication is a two way exchange that must involve both a presenter and a audience. It is important to have good quality interpersonal relations particularly in the health care industry because when you are in health care, you are talking to multiple people. When you are in health care, you are always interacting with other departments, nurses, office personal and patients. So it is important to make sure that your communication skills are very effective when you are talking to your fellow co-workers and patients. When you think about supportive relationships in the health care industry, one can say that it's something that we all can agree on or disagree on. This can be true from time to time. When you are describing supportive and defensive relationships it can be where you either support ones decision or you are defensive by what one person either says or does that is not correct . A good example of defensive relationship would be where you are talking with medical personal and you tell them about a bill that was paid and they have zero records of the bill ever being paid. Now when this happens, you will get...
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...Are You A Good Communicator? Communication is the process of sharing one’s information to another person or a group of people whether it is one’s thoughts or his or her feelings through spoken words, written words, or body language. Effective communication requires that the transmitted information is received and understood by the receiver in the way it was intended. Interpersonal relationships are important particularly in the health care industry for teamwork and forming positive working relationships between the health care team and their patients. Trust in health care is an important interpersonal skill and the cornerstone of effective doctor-patient relationships. “The need for interpersonal trust relates to the vulnerability associated with being ill. Without trust patients may well not access services at all, let alone disclose all medically relevant information” (Rowe & Calnan, 2006, p4). Trust is also an important interpersonal element in effective healthcare team development. A supportive climate encourages open, honest, and constructive interactions among informal conversations and formal conversations. While a defensive climate leads to competitive or even destructive conflict. According to Dr. Jack Gibb, who was a distinguished psychologist and a consultant for various organizations for five decades, there are six dimensions of behavior. Each dimension has an opposite or polar end. One side of the dimension creates a defensive climate, while the opposite...
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...focus for expanding voice functionality. Global Crossing plans to deploy Response Groups and the Office Communicator Attendant. With a Response Group, incoming calls are queued and routed to designated agents based on predefined routing rules, while Office Communicator Attendant is an intuitive, integrated attendant console that facilitates accurate and rapid call handling. “The addition of the attendant console is a critical piece in making Office Communications Server a true telephony replacement,” explains Schafer. Global Crossing is gradually decommissioning its current IP-PBX installations from a leading networking hardware provider, replacing them with Office Communications Server. Office Communications Server will also replace the current voice over Internet Protocol (VoIP) handsets that Global Crossing had supplied to employees who work externally and do not have access to the corporate network. Global Crossing is now providing employees with LG Nortel 8540 handsets, which operate with Office Communicator. Shortly after the launch of Office Communications Server 2007 R2, all remote employees are expected to be switched over to the Office Communications Server–compatible handsets. For mobile users, Global Crossing will deploy Microsoft Office Communicator Mobile 3.0 to people with BlackBerry or Windows Mobile® phones that meet security standards. Office Communicator Mobile helps people communicate while out of the office. “If people need to reach me...
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...Company’s Phone System Company’s Phone System ITT Technical Institute Dearborn, MI Abstract We have decided to deploy Cisco Systems Inc. solutions for our telephony network. These solutions allow for teleconferencing, video conferencing, call forwarding, call waiting, multiple lines, voicemail, Do Not Disturb, call transferring and mobility with the Cisco IP Communicator. We have decided to use the Cisco DX600 phone for office use at each user’s desk. For a mobility solution, we have gone with the Cisco IP Communicator version 7.0.4. These solutions used together in conjunction with the Cisco Unified Call Manager will provide for a robust telephony network that will allow for communication for employees no matter their needs and situations. Company Phone System We will explain our phone network at a high level to show the why our phone network will be more than capable of fulfilling the company’s telecommunication needs. Desk phone The Cisco DX600 phone system is designed to allow employees the ability to communicate with peers and customers providing clear, crisp call quality coupled with the ability to participate in video conferencing at the comfort of their desk. Properties The Cisco DX600 provides the user with many different abilities to work in conjunction with their peers and customers. The Cisco DX600 comes equipped with a 7” display and resolution of 1024x600 (www.cisco.com1). To compliment this display it also has a 1080p High-definition internal...
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...with communication. There are many new technology trends that businesses use to help them stay in contact with their employees when they are out of the office. In this paper will see how communication plays in my day-today activities at work. How does it help me manage my daily work activities. I will discuss the current trends in business communication. I will explain what trends I have seen in my Current and previous workplaces. The role that business communication plays in my day-today activities at work are sometimes challenging we have so many different ways to communicate which can be verbal, non- verbal and written. There are many tools that are used to communication with co-works throughout the day from Email, Microsoft office communicator, Phone, Work orders and faxes. Modern day technology trends help with scheduling communicating better with each other wither you are on the field or in the office all day. It helps me to keep my daily work activities up to date by making sure that I get reminders regarding appointments or if I have staff meeting by a click away. Communication also helps functioning of the organization by the staffing; planning, reporting, servicing and the functions are done through communication. An important position in my day-today activites at operates. At the first fifteen minutes of my perform day, I have probable communicated verbally, non-verbally, by way of telephone, fax, and email. Once an email is started, an easy reply is essential to proceed...
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...Network Extension Platoon February WIN-T Exercise (JNN/STT/HCLOS) Subject of Instruction: * Provide Internet Connectivity, Data/Voice over IP. & Video Services * Configure Line Of Sight Services (HCLOS) Instructors: SPC Woolls / SPC Poirier Assist- SGT Diaz Duration 8 hrs. References: Student Guide. Student Handout. WIN-T-INC1-STT-O&M-SG-A02 WIN-T-INC1-SHLTR-O&M-Vol2 Cisco SWITCH & ROUTER CONFIGURATION CISCO CALL MANAGER (CCM) & SYSTEM CONFIGURATION TM-11-5895-1868-13&P. TM-11-5820-1162-13&P. TM-11-5820-1163-23&P. TM 11-5820-1183-13 TM- 9-6615-641-10. Resources needed: JNN/STT/HCLOS M1097-HMMWV x2 10kw Gen. & 5kw Gen. Subject of Instruction: (BCPN/STT/HCLOS) * Provide Internet Connectivity, Voice over IP. & Video Services * Configure Line Of Sight Services (HCLOS) Instructors: SGT Williams / SPC Dzurayev Assist- SGT Diaz Duration 8 hrs. References: OPERATOR’S, UNIT AND DIRECT SUPPORT MAINTENANCE MANUAL Student Guide. Student Handout. ACUS/HCLOS/31P CISCO CALL MANAGER (CCM) Cisco SWITCH & ROUTER CONFIGURATION WIN-T-INC1-STT-O&M-SG-A02 WIN-T-INC1-BNCPN-SG-Vol1 * WIN-T-INC1-BNCPN-SG-Vol2 TM-11-5895-1868-13&P. TM-11-5820-1162-13&P. TM 11-5820-1163-13 &13-1 TM 11-5820-1183-23P TM- 9-6615-641-10. Resources needed: BCPN/STT/HCLOS Power Strips & Extension Cables Power Distribution Box M400, M200, M60, M40, M46 and Universal...
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...Finding Familiar Features in Lync 2010 If you’re used to using Microsoft Office Communicator 2007 R2, this side-by-side comparison guide will help you find familiar features and tasks in Microsoft Lync 2010. Presence and Search Features Sharing Features Phone and Video Features Presence and Search Features |Where do I… |In Communicator 2007 R2 |in Lync 2010 | |Set my status |[pic] |[pic] | |Search for someone |[pic] |[pic] | |Type a note about myself that others|[pic] |[pic] | |can see | | | |Change the view of my Contacts list |[pic] |[pic] | |Set my options |[pic] |[pic] ...
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...Overview – This is a short guide to show you how to share your computer screen and control with someone else. You will need to be connected through VPN for this to work. This process will be easier if you are connected at an XTO office or Field Site with a wireless connection, however it will work while tethered or at home. Step 1 – Open Communicator and a Conversation Window The first step begins by opening up Microsoft Office Communicator. First you will expand the tray by clicking the small up arrow in the bottom right. Then you will double-click the Communicator icon in the bottom right of the screen as shown below. You will then see the Contact List for Communicator open up. It should look similar to this. At this point you will need to open up a conversation with the person you want to share control with. The easiest way is to type in their last name followed by a comma and their first name, and then simply double-click that name. Once the conversation window is open, you are ready to begin sharing your computer’s screen and control. Please Note: If an IT support personnel contacts you to assist you in some way, they will initiate the conversation with you, so that all steps prior to this, they will take care of. You will only see the conversation window on the right. Keep an eye out for the flashing orange square on the bottom of the screen indicating that they are attempting to contact you. Step 2 – Share Your Screen To begin a sharing session, you will...
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... He based his company’s foundation on pleasing the customer; giving the customer what they want. His goal was to build and run a company that was people oriented and allowed everyone involved to have a voice in the process. The importance of being a good listener can take you far. Andy Grove was the founder of a computer chip manufacturing company. His business philosophy was to either sink or swim and nothing in between. He felt that because he had the best product that there wasn’t a need to worry about the competition, look into bettering the product, or even thinking about the future of the market and appealing to the consumer’s wants. It took time, but he did grasp the concept wrong strategy and poor execution will lead to failure. One should look to the past to predict the future of the market and what appeals to the customers. Always be willing to make changes to your product and even the little man can have a good ideas. Ultimately, listening is the key concept for the two businessmen. The manufacturing of the Olympic without knowing if that’s what the customer really wanted, didn’t give the results they were expecting. Bulk packaging a product might not be the best choice; what’s good for one may not be good for the other. I didn’t see much resistance for this CEO because of the way he went about doing business. There was the time when a competitor accused him of creating a price war because they lowered the price on their systems, but the rationales was...
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...To answer question d, note that the graph shows the trade-off between producing capital goods (machines, tools, and factories) and producing consumption goods (food, clothing, and movies); which of these will add to an economy’s ability to produce in the future? a. Point E is currently unattainable because that point is beyond the line meaning that there are not enough resources to reach that point. b. Points B, C, and D are efficient because the points are on the line in the graph. c. Point A is inefficient because that point is below the line meaning all resources are not being used. d. Point D is likely to have the highest growth rate because there are more consumption goods being used at that point. 2. Refer to Problem 3.7 on page 62 of the Hubbard/O’Brien textbook. George represents households while BMW and McDonald’s represent firms. For each transaction, identify whether the transaction takes place in the factor market or the product market. • If the transaction takes place in the factor market, indicate whether households are supplying or demanding factors of production and whether firms are supplying or demanding factors of production. • If the transaction takes place in the product market, identify whether households are supplying or demanding the good or service and whether firms are supplying or demanding the good or service. a. This transaction takes place in the product market. The households...
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...Cunard represented royalty and excellence. And now in difficult times if it resorts to cheap selling tactics. It may now go well with it’s previous customer base hence losing them forever. The trick is in what company says, rather than what a company does. Hence it’s communication medium to the rescue. Curard A luxury brand Price and service differential between Cunard and its competitors — White Star Service. Occupies 'upper-range' brand image. Can capitalize on that. Protected by high entry barriers, namely price. But this goes for all it’s direct competitors. Aesthetic service dimensions — elegance, formal 'class' system. Known by all, consumed by few. Brand has sustained itself after creator's death, reason is good management and loyal customer base. One of the oldest brand in this industry Providing 5 star and 4 star facilities under one brand name. Different types of ships under the Cunard Brand (Big Ships eg QE II, yatch) Effect of Cunard Brand on perceived quality and tradition. The Cunard Brand is as strong as the Brand equity. Challenges Maintaining the same customer satisfaction...
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...Keller Graduate School of Management Case Study 1: Guest Satisfaction at the Convention Center Hotel Week 3 Irene Garcia Vilardosa HOSP582 Survey of Hospitality Management Dr. Pratt Introduction In order to be successful in the market it is not sufficient to attract new customers. Managers should also concentrate on retaining existing customers implementing effective policies of customer satisfaction and loyalty. In hotel industry, customer satisfaction is largely hooked upon quality of service. A management approach focused on customer satisfaction can improve customer loyalty, thus increasing the positive image of the touristic destination. Hence, exploring the importance for customers of hotel attributes in hotel selection is indispensable. Problems with front office In order to solve the customers dissatisfaction issues related with check in and check out, Frank should take into account the reservations and have more employees working at front desk when the number of reservations is higher so they do not have to be waiting for a long time. During major arrivals and departures days, the staff has to be increased so that the guests are quickly addressed and they can continue with their trips or business without wasting too long. Problems with housekeeping When dealing with a situation as described in which rooms are not ready, there are usually two possible options to consider. Either the housekeeping staff is not enough considering the number of...
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...Customer Acquisition for Facebook We all need to acquire new customers to make our products and businesses work. Whether there are a few users paying big bucks or thousands visiting your platform for free, how you get and retain customers is what is important. But ask yourself: are you really ready for more customers? Is your team set up to handle an influx of users? What’s your promotion strategy – inbound marketing or traditional PR? This extensive guide will walk you through what user acquisition is and how to execute a plan. Is Your Product Ready for User Acquisition? While Mark Zuckerberg’s famous “move fast and break things” motto might be useful advice in many startup situations, it may not be the best advice when it comes to customer acquisition. The decision to take your product to market and begin onboarding customers should be given the weight it deserves. You have spent months (if not years) developing your product, so the execution of your user acquisition strategy must be thought out very carefully. First of all, is your product even ready for some/many users? Are there still bugs that will render the customer experience completely flawed? While Zuck’ s “done is better than perfect” philosophy is wise, it would be a mistake to launch a broken product. Why Being Prepared Matters ? The customer acquisition process for startups is hardly linear or predictable, but that doesn’t mean that thoughtful planning is not useful or necessary. Even software giants...
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...McDonlad's has a nice business strategy that they follow and its helping them making good business. Having their customers as one the most important strategy of the company is really good. Customers play a big role in succeeding the business. with no customer satisfaction you will have no business at all. This could make them on top on other business if they know how to implant it right in their business. Also staffing the right people in the right positions is important along with satisfying their employees' will provide their customers a good customer service. If the employee is satisfied with what he/she does and with the company he/she works with, then this will result a good customer service and good business which means great profit for the company and good compensation for the workers. Its like a formula you have to implant it in the business. Human resources is a huge field in any business. It plays a huge role in making a great business. Staffing, compensation, training and hiring are major stations in any business and the foundations for it to be successful. having the right worker in the right place with great background and satisfactions are the main keys. McDonald hires teenagers, those young people are full of energy and Mcdonald is their first job for the majority. They work their way through and move up to higher positions as they are energetic which i think its smart to hire people like that because they compensations aren't that much. Some possible talent-related...
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