...References Wikipedia. 2013. Target market. [online] Available at: http://en.wikipedia.org/wiki/Target_market [Accessed: 27 Nov 2013 Anh, P. and Anh, P. 2013. Thống kê số người sử dụng smartphone tại Việt Nam 8/2013. [online] Available at: http://seotopten.net/thong-ke-so-nguoi-su-dung-smartphone-tai-viet-nam-82013/ [Accessed: 28 Nov 2013]. Customer Delight Service. 2013. [e-book] http://www.samsung.com/us/aboutsamsung/sustainability/productservices/download/Customer_delight_service.pdf [Accessed: 27 Nov 2013]. Dialaphone.co.uk. 2013. Samsung Galaxy S IV: How it Stands | Mobile Phone Reviews. [online] Available at: http://www.dialaphone.co.uk/blog/2013/03/15/samsung-galaxy-s4-as-it-stands/ [Accessed: 27 Nov 2013]. Education-Portal.com. 2013. Business Buyers: New Buy, Modified Rebuy, Straight Rebuy - Free Principles of Marketing Video. [online] Available at: http://education-portal.com/academy/lesson/business-buyers-new-buy-modified-rebuy-straight-rebuy.html#lesson [Accessed: 28 Nov 2013]. Education-Portal.com. 2013. What Is Consumer Buying Behavior? - Definition, Types & Quiz | Education Portal. [online] Available at: http://education-portal.com/academy/lesson/what-is-consumer-buying-behavior-definition-types-quiz.html#lesson [Accessed: 28 Nov 2013]. Facebook. 2013. Samsung Việt Nam. [online] Available at: https://www.facebook.com/pages/Samsung-Vi%E1%BB%87t-Nam/391699070842477?id=391699070842477&sk=info [Accessed: 28 Nov 2013]. Fullyc.com. 2013. This Guy Asked Samsung...
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...Assignment Title:- Communication, Communication, Communication! |Unit Code: |R/600/8939 |Credit Value: |10 | |QCF Level: |BTEC National |Guided Learning Hours: |60hrs | |Assessor: |Mr T Hemming | |STUDENT DECLARATION | |I understand the rules of plagiarism and I declare that the work produced for this assignment is my own. | | | |Student Signature ____________________________________Date_____________ | |Assignment Launch Date |Tuesday 3rd September 2010 | |Assignment Hand in Dates |Assignment 1 |Wednesday 5th October 2011 | | |Assignment 2 |Thursday 19th October 2011 | | ...
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... | |Task Introduction | |You are a researcher within the Health and Social Care Department, they are currently reviewing the way that they communicate, both within the department, | |with other professionals, other agencies, clients and each other. They have asked you to conduct further research on the role of effective communication in | |health and social care. The research is based on number of practical and theoretical aspects, which combines essay type questions, case studies and role | |plays; which involves both group and one-to-one interaction. | |...
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...Team Strategy and Conflict Management Plan Bryan Cash MGT/311 July 31, 2012 Omotoye Omokheyeke Team Strategy and Conflict Management Plan As superintendent at Riordan Manufacturing, a task has been assigned to create teams within the organization to begin production of a newly designed heart valve. There are several strategies that can be used in the development of these teams, each of which will have its own set of strengths and weaknesses. Within these teams that are being developed there are always going to be instances of conflict that will arise. It is important to understand and know how to handle these conflicts and what the different conflict management strategies are. Every conflict management strategy will also have its own set of strengths and weaknesses and by identifying them it will be easier to choose the correct one for the situation. There are different methods for building and forming a team and there are five that were looked at in the formation of this team. The first method is a clear expectation of goals, a strength being that it offers much better efficiency at measuring objectives; however, it does not address communications and human relationships. There must be a definite part delineation of each group associate since each individual in the group must know the part he or she is supposed to perform in the group with regards to the parts of the other individuals and group associates. Each associate must understand where and how he or she fits...
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...management strategies are. Every conflict management strategy will also have its own set of strengths and weaknesses and by identifying them it will be easier to choose the correct one for the situation. There are different methods for building and forming a team and there are five that were looked at in the formation of this team. The first method is a clear expectation of goals, a strength being that it offers much better efficiency at measuring objectives; however, it does not address communications and human relationships. There must be a definite part delineation of each group associate since each individual in the group must know the part he or she is supposed to perform in the group with regards to the parts of the other individuals and group associates. Each associate must understand where and how he or she fits into the group. The other strategy is addressing the channels of communication. Strengths are that knowledge and bonding are developed that assists in developing associations but efficiency and accomplishment can suffer because much importance is given to associations. There must be a developed and open method of interaction between all the associates of the group including the group leader. This will develop a working environment where associates of the group would know that each person is there to listen and talk about their problems private and professional. Without free and unfettered interaction, team creation would never result in efficient group. Another...
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...supportive relationships with people using services. It is, therefore, important for all those embarking on a career in the health or social care sectors to gain knowledge, understanding and the skills associated with communication, so that they are able to develop effective interpersonal skills. Initially, learners will investigate what is meant by effective communication and interpersonal skills and how these may affect the outcomes for people who use services. Learners will consider the factors that influence communication and interactions, analysing theories which may help to explain why there may be difficulties, possible breakdowns in communication and ways to overcome these. The benefits of effective communication for people who use services will be explored. The unit will give learners opportunities to reflect on their performance, and that of others, consolidating their learning by demonstrating their skills in a one-to-one and a group interaction in a health and social care context. The knowledge and skills gained from this unit...
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...toward or away from others. This theory is based on two strategies: convergence and divergence. Both are seen as accommodation because of the constant shift in communication. Convergence is a strategy that is used when an individual adjusts their speech to be similar to the person they are speaking with. Another strategy that is based on convergence is called discourse management. Discourse management is the act of carefully choosing topics that will not generate tension or awkward moments. In contrast, divergence is the act of moving away from others by not adjusting speech. An individual emphasizing the differences between he or she and another person is another way to divert. In intergenerational relationships, the elderly tend to use self-handicapping as a face-saving strategy. Self-handicapping, in this case, is when the elderly use being older as an excuse. Another divergent strategy is maintenance. Maintenance is continuing to use original communication without regard for others, also known as underaccommodation. Moreover, overaccommodation is patronizing belittling speech, could also be known as “baby talk.” The book also states that the motive of this theory is a way to be socially accepted. With acceptance, social identity may ensue. Social identity is group solidarity. Then there is initial orientation. Initial orientation is the inclination to focus on individual identity or the identity of the group during discourse. There are five factors that impact...
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...|Learner name | Assessor name | | |R.BENNETT / V.VINCENT / A.ISLAMI / S.TAYLOR | |Date issued |Deadline |Submitted on | |Tasks will be launched throughout the |All criteria to be met by January 15th 2016 | | |semester to meet needs of individual teaching| | | |groups | | | | | | |Assignment title |Effective Communication in Health & Social Care | |In this assessment you will have opportunities to provide evidence against the following...
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...Instructor Name Innovation Process Paper: Comcast Introducing new and innovative ideas and strategies to a company is a process. This process must not be taken lightly to ensure that these ideas and strategies are successfully implemented in the organization. Comcast can ensure success by making certain that they observe each of the four phases in the innovative process and using tools and techniques to their full advantage. One thing that must not be ignored is how to measure these implemented innovations and make certain there is continual improvement toward success. Comcast has what it takes to be successful if they can successfully implement the innovative process in their future ideas and strategies. Four Basic Phases of the Innovative Process There are four basic phases in the innovative process; utilizing these phases will ensure success for Comcast in their future endeavors. Von Stamm (p. 39, 2003) asserts that, “While structured processes for the development and management of new products are no guarantee forimproving innovativeness, they are nevertheless an important part in an organization’s armory to improve newproduct introduction rate and maximize the benefits from a company’s product portfolio.” Observing the process alone will not prove success but certainly will increase the odds of having a successful introduction of innovative strategies and products in the future for Comcast. The innovative process has four basic phases; they are preliminary...
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...able to: * Explain the role of effective communication and interpersonal interaction within your placement. * Explain factors that may influence communication and interpersonal interactions within your placement. * Explain the strategies used in your work placement to overcome barriers to effective communication and interpersonal interactions.Part 2 – 2 Observations and Professional DiscussionYour supervisor will need to arrange to observe you participating in a one-to-one interaction and a group interaction within your placement. The Supervisor will then assess your communication and interpersonal skills in relation to each interaction. Within your supervision session, you will need to have a professional discussion to show reflection and learning from these two interactions to show your professional understanding of effective communication within your placement. | Assessment & grading criteria | (P1) Explain the role of effective communication and interpersonal interaction in a health and social care context(P3) Explain factors that may influence communication and interpersonal interactions in health and social care environments(P4) Explain strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions.(P5) Participate in a one-to-one interaction in a health and social care context.(P6) Participate in a group interaction in a health and social care context.(M3) Assess their...
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...Hodges 1 [Amber Hodges graduated from Kalamazoo College in June 2003. She was a senior Sociology/Anthropology major and Psychology minor when she wrote this Observation Report in Spring of 2003]. Observation Report Amber Hodges Introduction Siefert et. al describe children’s play as intrinsically motivated, process oriented, creative and nonliteral, governed by implicit rules, spontaneous and self-initiated, and free from major emotional distress(1997 p. 221-222). For example, the rules of a made-up game that children play cannot be discerned from a rulebook that stands independently of the activity; rather, one can discern rules by either observing or being actively involved in the play process. For children, play is the arena where they ultimately control what is going on, through communication and negotiation with each other, and as such, it is an arena where they are able to gain mastery over problems in their life, learn adult skills and roles, and further develop cognitive abilities (Siefert 1997). But, often times, children do not have complete hold over their environments. They can’t shape what and how they play through their own design. Wardle introduces the concept of an environmental press, “the forces at work in a setting which shape the behavior of people in that setting” (1999 p. 245). One principle of the environmental press is that of progressive conformity, where people’s behavior tends to become congruent with the press of the environment. Accordingly, the...
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...Wikis and Blogs Tools for Online Interaction Jane S. Grassley, PhD, RN Robin Bartoletti, MS Online education requires nursing faculty to learn teaching strategies that encourage students’ interaction with the course content, their peers, the faculty, and the technology. The Web 2.0 technologies of wikis and blogs can help faculty direct online learning activities that encourage peer support, collaboration, and dialogue. The authors discuss these tools and how they were used to engage students in a nursing research course. ince the mid-1990s, increasing numbers of people have come to rely on the Internet as a convenient source of information and education. In nursing, the growing need for convenient and nontraditional learning strategies fostered a proliferation of Web-based nursing education programs. Since teaching online requires faculty to use strategies that differ from those used in face-to-face classrooms, nurse researchers have investigated characteristics of online education environments that facilitate students’ engagement with learning.1-3 Thurmond concluded,3(p237) ‘‘Good teaching practices are deeply rooted in the concept of interaction.’’ MancusoMurphy4(p257) identified interaction among faculty and students as ‘‘the core element of an effective online environment.’’ Researchers determined that peer support, collaboration, and communicative dialogue were the characteristics of online learning environments that encouraged interaction.1-3 These can be facilitated through...
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...University of Tasmania Annual Teaching Matters Conference Sharing practice 10th Teaching Matters Annual Conference 22nd-23rd November, Hobart, Tasmania Suggested format for citing papers: Author, I. (2011). Title of paper. In J. Skalicky, A. Adam, D. Abbott, & G. Kregor (Eds.), Proceedings of the 10th Teaching Matters Annual Conference. Sharing practice [online], Hobart: Centre for the Advancement of Learning and Teaching, University of Tasmania. © CALT 2011. The works included in these conference papers are the property of their authors and are used by permission. Readers should apply the same principles of fair use to the works in this electronic journal that they would to a published, printed journal. These works may be read online, downloaded for personal use, or the URL of a document (from this server) included in another electronic document. The text itself may not be published commercially (in print or electronic form), edited, or otherwise altered without the permission of the author. As with printed materials, care should be taken when excerpting or referencing text to ensure that the views, opinions and arguments of the author accurately reflect those contained in the original work. Applying the Bioecological Theory of Human Development to learning: Enhancing student engagement in online learning. Dr Lindsay Smith University of Tasmania, Launceston, Australia L.M.Smith@utas.edu.au Abstract: This paper explores the application of the bioecological theory...
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...Model Assignment (Learner Extract) Issued September 2012 OCR Level 3 Cambridge Technicals in Health and Social Care Unit 1: developing effective communication in health & social care Please note: This OCR Cambridge model assignment may be used to provide evidence for the unit identified above. Alternatively, centres may ‘tailor’ or modify the assignment within permitted parameters (see Information for Teachers). It is the centre’s responsibility to ensure that any modifications made to this assignment allow learners to meet all the assessment criteria and provide sufficient opportunity for learners to demonstrate achievement across the full range of grades. The assessment criteria themselves must not be changed. The entry codes for these qualifications are: OCR Level 3 Cambridge Technical Certificate in Health and Social Care 5307 OCR Level 3 Cambridge Technical Introductory Diploma in Health and Social Care 5309 OCR Level 3 Cambridge Technical Subsidiary Diploma in Health and Social Care 5312 OCR Level 3 Cambridge Technicals Diploma in Health and Social Care 5315 OCR Level 3 Cambridge Technical Extended Diploma in Health and Social Care 5318 The Ofqual Unit Number for this unit is: Developing effective communication in health & social care R/600/8939 OCR model assignment remains live for the life of these qualifications. ALL THESE MATERIALS MAY BE PHOTOCOPIED. Any photocopying will be done under...
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...POLITENESS AND INTERACTION I. Introduction As human being, we need to do the interaction with other people. Every interaction will has different sense depend on the people who do it. Particularly, when we talk about linguistic interaction. A linguistics interaction is necessarily a social interaction. Interaction occurs when speaker and listener are active. We will know if there are many factors that relate to social distance and closeness are established prior to an interaction. To get the sense of interaction we should look at various factors that relate to social distance and closeness. Typically, social distance and closeness involve the relative status of the participants, based on social values tied to such things as age and power. However, there are other factors, such as amount of imposition or degree of friendliness, which are often negotiated during an interaction. These are internal to the interaction and can result in the initial social distance changing and being marked as less, or more, during its course. These internal factors are typically more relevant to participants whose social relationships are actually in the process being worked out within the interaction. Both types of factors, external and internal, have an influence not only on what we say, but also on also how we interpret (Yule, 1996). Every interaction that people do usually got the impact from their culture and behavior. So when we do the interaction with them. We will think how to show our politeness...
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