Managerial
Communication
Effective Business
Writing and Speaking
This page intentionally left blank
Prentice Hall “Guide To”
Series in Business Communication
Guide to
Managerial
Communication
Effective Business
Writing and Speaking
Ninth Edition
Mary Munter
Tuck School of Business
Dartmouth College
Prentice Hall
Boston Columbus Indianapolis New York San Francisco Upper Saddle River Amsterdam
Cape Town Dubai London Madrid Milan Munich Paris Montreal Toronto Delhi
Mexico City Sao Paulo Sydney Hong Kong Seoul Singapore Taipei Tokyo
Library of Congress Cataloging-in-Publication Data
Catalogue in Publication data available from the Library of Congress
Editorial Director: Sally Yagan
Editor in Chief: Eric Svendsen
Acquisitions Editor: James Heine
Director of Editorial Services:
Ashley Santora
Editorial Project Manager:
Karin Williams
Director of Marketing:
Patrice Lumumba Jones
Marketing Manager: Nikki Ayana Jones
Marketing Assistant: Ian Gold
Managing Editor: Central Publishing
Project Manager: Debbie Ryan
Production Project Manager:
Clara Bartunek
Creative Director: Jayne Conte
Cover Designer: Karen Salzbach
Cover Art: Getty Images, Inc.
Media Editor: Denise Vaughn
Media Project Manager: Lisa Rinaldi
Full-Service Project Management:
Aparna Yellai/PreMediaGlobal
Composition: PreMediaGlobal
Printer/Binder: Edwards Brothers Annex
Cover Printer: Lehigh Phoenix Color
Text Font: 10.5/12 Times New Roman
