...Health Care Communication Methods, Option 2 HCS/320 Health Care Communication Strategies * Communication methods for the health care organization have continued to grow along with technology. With this in mind there are pros and cons to some of the new age technology communication. Security, laws, policies, and regulations must be met with all types of medical communication. When addressing the general public regarding the situation these pros and cons will need to be considered. There are several types of communication methods for managing the situation in Option 2. The fact that a news report and the addressing of the public will be occurring there will be several options available. More than one type of communication can be at work for both tasks. The first type of communication is verbal and nonverbal. Verbal communication can reach a majority of the public through radio, TV, and internet while nonverbal can only address TV, internet, newspaper, and journals. Majority of medical facilities will use a communications coordinator or a professional communicator. There are still issues with this type of communication. According to Piening, Haaijer-Ruskamp, de Graeff, Straus, S. M. & Mol, (2012), “Recent studies have shown that 10-14% of medicinal products require a Direct Healthcare Professional Communication to inform healthcare professionals of newly identified risks within the first 3 years of market approval” (para. 1). Within all these different...
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...120 credits that include general education courses that provide a general foundation of learning. Courses in this area can include English, mathematics, history, and science. The remaining credits focus on coursework related to building your knowledge and skills in the business side of health care. In addition, you’ll look at how you can select a curriculum track or certificate to expand your career opportunities. What you will cover 1. BSHA Program Overview a. Describe the purpose of the BSHA program. 1) Program Description a) The Bachelor of Science in Health Administration (BSHA) Program is designed to integrate a framework of general education courses with a health care curriculum that prepares the graduate with the foundational knowledge needed to enter today's challenging health industry. The BSHA curriculum addresses the basic body of knowledge, understanding, and skills identified as relevant to an ever expanding and diverse health care arena. Coursework includes content in some of the following areas- management, finance, legal and ethical parameters, risk and quality management, human resources, and information systems. Upon completion of the core curriculum health care students have the opportunity to select an area of focus that is designed to expand their professional opportunities. 2) Program aligns to industry and educational standards a) General education courses provide the start to your educational journey and can lead to your success with skills...
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...Communication Theory Luz Hutchinson University of Phoenix HCS 320 Health Care Communication Strategies Professor Paul Wing March 22, 2011 Having been employed in an establishment such as that of a hospital, effective communication is definitely one of the very important aspects with regard to the care of the patients. As in any health care setting, an organization established to hospital care may stand in front of challenges when it come to communication for the reason that of gender and cultural differences, and in some cases the lack of ability to communicate effectively with the individuals obtaining service. Circumstances such as these may have an effect on how certain tasks are achieved within the organization, whether or not an individual want to continue using hospital services and how to a huge degree employees, patients, and family members interact together. Therefore, to comprehend various challenges facing this type of organization with accordance to communication we will address how gender and cultural differences does impact communication within an organization of a hospital, especially when it involves fellow coworkers, managers, patients, families, and caregivers along with improvements that can be made if any. Having work in an organization dedicated to hospital care one will come across both male and female employees dedicated to the care and health of the patients; however, one is also going to...
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...Healthcare Communication Method Danielle Vaughn June 13, 2016 HCS/320 Instructor Regina McDade Health Care Communication Methods Customer Service is also known as communication which is definitely needed when it concerns an elderly loved one. Having an elderly family member is a very delicate situation and it is tough to face the fact that your Grandparents, parents, aunts, uncles, and possibly siblings with illnesses such as Alzheimer’s and Dementia that would possibly need care in a nursing home. As an Administrator of a Nursing Home you could be confronted with many diverse situations and because patients in a nursing home are occasionally incapable of understanding or communicating on their own, it is vital to have interaction with quite a few family members in case of an emergency. Relatives of these elderly patients still have lives of their own and may live in different states or countries and in some cases,you have some patients in Nursing Homes who do not have family members at all. Most of the time there will be a social worker who is responsible for the wellbeing of these patients in this type of situation. There is an enormous misunderstanding of the role of communication services in healthcare. Nursing home administrators act as the patient's liaison between staff and doctors, in the event that a Nursing Home receives notification that the organization is being purchased by a national group, and because of new policies to be implemented, many of the...
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...HIPAA Tutorial Summary Health Care Communication Strategies HCS/320 January 02, 2015 Carol Coakley HIPAA Tutorial Summary In order to for individuals to gain reasonable health insurance receive confidentiality and security of his or her healthcare information, and have the administrative costs controlled and simplified, the HIPAA law was passed as a law in 1996(University of Phoenix, 2015). The HIPAA Law gives protection to individual’s healthcare information by his or her providers and business associates. The law also gives each individual right’s in regard to their information. In this paper, the writer will summarize what was learned from the HIPAA tutorial, Why the Information is important, and how the information may be used in the future. Learned Information Information that was acquired from the tutorial was defined entities in reference to HIPAA such as health plans, healthcare clearing houses, and providers. HIPAA protects spoken, written, and electronic use of healthcare information. The entities must provide notice of privacy to each patient, obtain consent, respect the patient’s rights, and properly disclose of patient information. Written notice must be given by each healthcare provider and keep on file for at least six years (University of Phoenix, 2015). Importance of HIPAA The Importance of HIPPA is to ensure confidentiality, integrity, and accessibility. It guarantees patients access to their healthcare information...
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...HCS 320 COMMUNICATION THEORY PAPER Axia College of University of Phoenix Instructor:…………. Date:…………. [Page Break]Communication Theory Paper When working in an organization such as that of Hospice, effective communication is one of the key aspects concerning the care of the patients involved. As in any health care setting, an organization designated to hospice care may face challenges when it comes to communication because of gender differences, cultural differences, and in some cases the inability to communicate effectively with the individuals obtaining service. Circumstances such as these may affect how certain tasks are completed within the organization, whether or not an individual wants to continue using hospice services, and how well employees, patients, and family members interact together. Therefore, to understand some of the challenges facing this type of organization in accordance to communication we will discuss how gender and cultural differences influence communication within the organization Legacy Hospice when it comes to coworkers, managers, patients, families, and caregivers, and improvements that can be made if any. Gender Differences Females When working in an organization dedicated to hospice care one is most likely to encounter both male and female employees who are dedicated to the care and health of the patients involved however, they are also going to encounter different approaches when it comes to styles of communicating. In...
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...Health Care Communication Marcus, Grimes HCS/320 June 2, 2014 University of Phoenix Effective communication incorporates the basic elements of communication because as with any form of communication there is an underlying goal between both parties. The basic elements of communication consists of several factors which must be present in order for the communication to be effective. Some of these factors include, an initiator or sender and a receiver, an organization of points so that they can be easily understood, and giving accurate information, and the message trying to be conveyed. These factors allow for input from both parties and if the elements for having an effective conversation are present it will lead to effective communication. Effective communication is also interdependent, both parties must be allowed to give their own input regarding the conversation which will confirm the understanding of the desired goal. The basic elements of effective communication in relation to the basic rules of health care communication differ but not that greatly. The basic elements of effective communication requires the same elements to be present as the basic rules of health care communication except for a couple of variations. The role of a health care provider whether a doctor, e.m.t., or nurse, etc., is to provide a service. This service relates to the health of an individual (patient). In order to provide this service the communication has to be interdependent between...
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...Communication Opinion Paper Jazmen Spratling May 20, 2013 HCS/320 Polly Hanson "Health communication refers to health-related transactions between individuals who are attempting to maintain health and avoid illness" (Northouse & Northouse, 1998, p. 20). The effectiveness and therapeutic nature of communication between individuals in any health care relationship has a strong influence on the success of interpersonal relationships and health outcomes. Health care communication is any human transaction that focuses on health-related issues. Health care communication refers to any verbal, nonverbal, or written exchanges between health care professionals and their clients or other health care workers trying to prevent illness and maintain health. Health care communication can occur in any health care environment like a hospital, nursing home, doctor’s office, or clinic. Health care communication can also occur in public settings such as conferences, speeches, national health campaigns, and public addresses on health care topics (Northouse & Northouse, 1998). Personal Health Care Communication Effective personal health care communication is a vital component for the development of successful professional-client and professional-professional relationships. Several communication variables such as empathy, control, trust, self-disclosure, and confirmation can improve communication practices of health care professionals (Northouse & Northouse, 1998). By...
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...Communication Opinion Paper HCS/320 February 17, 2013 Communication Opinion Paper Communication is and will always be a big necessity in our daily lives. Whether it is at work or home, communication will help in the success in getting things done. According to State of Washington (n.d.), “communication is defined as a process by which we assign and convey meaning in an attempt to create shared understanding. This process requires a vast repertoire of skills in intrapersonal and interpersonal processing, listening, observing, speaking, questioning, analyzing, and evaluating. Use of these processes is developmental and transfers to all areas of life: home, school, community, work, and beyond.” While communicating, effective communication is an important element during the process. Effective communication is how the message is interpreted and heard or understood. This is all part of the flow to successful communication. The first step in this would be good listening skills. Listen with verbal and nonverbal skills by always facing them and maintaining eye contact. Let them speak without interruptions. Next always be aware of emotions or if being stressed during communication. Emotional awareness can provides the tools for understanding all parties involved including oneself and the real messages that are being conveyed. The communication in the health care field is at most similar. Along with effective communication, health care communication is how we process...
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...Communication Opinion Eric Talen HCS/320: Health Care Communication Strategies Instructor Dr. Monique J. Williams, MSPA February 8, 2015 Communication incorporates the basic elements as so. There are six elements to this process. Sender/Receiver, Encoding, Decoding, Message, Channel, and Feedback. In which, I will explain these one at a time. The first element, Sender/Receiver, you obvious have to as both otherwise the conversation is one sided. The sender must be able to convey the message with a clear and concise language that the receiver can understand and process. The receiver must keep an open mind and lower any filters he/she has in there head in order to understand the true meaning of the message which also means that they must put aside any thoughts or personal beliefs for a moment, be silent, listen, and take take the time to process and understand the message that was given. The second element we'll briefly talk about is Encoding. Basically, the sender creates a communication message. The sender will start to have an idea which is put together into symbols that the receiver will understand. So for short, we're turning thought into symbols. Which brings me to the next element which is Decoding. So if senders create the message, the receiver is the destination for that message and will put the meaning of the symbols together to understand the message. Now we talk about the Message element. What is a message? Simply put, it is a thought, idea, feeling...
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... Communication Theory HCS/320 March 4, 2012 COMMUNICATION THEORY 2 Communication Theory Group communication is necessary in every health care organization, and in this instance, a hospital setting. It is the effectiveness that tends to vary based on the qualities of the organization. However, every health care organization has the same goal: quality care for patients. Some of the factors that may change communication efforts are gender, age, and cultural differences. Effective communication is something that effects everyone, and is a major concern to every patient. It is the health care worker's responsibility to have the ability to communicate properly to their fellow health care workers and to patients. Differences in gender can effect the way a health care worker delivers health care information to another health care worker and how they respond to patients. Men and women are known to communicate differently. Women tend to express themselves more, verbally and non verbally. According to Du Pre´(2005), “Females tend to be more nonverbally expressive in health care situations, talk more than men, engage in more partnership-building behaviors, and reveal more personal information about themselves.” Any verbal communication issues, however, should be worked out because of the importance of transmitting correct and complete information when working in a hospital. Hospitals rely on their health care workers to...
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...Heath Care Communication Methods Brittney Harrison HCS/320 07/01/15 Mrs. Coakley Heath Care Communication Methods Millions of patients with tumor, growth, attention deficit hyperactivity disorder, diseases, heart disease, central nervous system conditions use drug administration to reduce their pain. That is the job of a drug manufacturer. As the Communications Coordinator for this national drug manufacturer, I will be using health care communication tools and resources to turn negative public opinion into positive ones. The purpose of this paper is to use healthcare communication strategies to market a better company image and make them aware of our product line. Good health care communication is important because it gives the public with the tools and information to react correctly to health crises such as flu outbreaks, malaria, HIV, etc. Sound medical communication changes the behavioral perspective on what is happening positively and negatively. Healthcare communication strategies are a process that will give the receiver valid about the situation based on facts and not interpretation, or biased judgment. My duties and responsibility as a national drug manufacturer director overseeing staff and personnel, financial matters, along with promoting us through the media. The company has been communication methods like which allow real -time communication between the sender and receiver. Busy telephone lines can be a hindrance however we inform our personnel that1 out...
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...Communication Theory Renee Campobasso HCS/320 February 12, 2012 Cheryl Workman Communication Theory Communications in healthcare are an important issue regardless of one’s health status. There are several barriers that contribute to the issues that surface from health issues. Poor communication skills are among those of great importance. They can lead to delayed diagnoses and unnecessary treatments which can result in harm to the patient and patient care.(Astrom,k,Duggan,2007) Gender and cultural differences are two obvious barriers that healthcare professionals come in contact with on a daily basis. Men and women communicate in different ways as we all know. It is no secret that women are in fact more informed when it comes to health issues, mainly because women ask more questions in regards to health issues. Women talk more and reveal more about themselves personally than men do. Women also tend to visit physicians more often than men. (Dupre, 2005) Differences in culture have a definite impact on communication within any organization. In a healthcare setting, minorities have difficulties in expressing the problem and fail to explain the issue in great detail. Language barriers present the greatest difficulty in describing the health problem. They have issues in understanding physician questions and explanations of health problem. Researchers suggest that people of color and minorities receive different medical care than other patients of non-minority status. Access...
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...Communication Opinion Essay Kimberly A Powell HCS/320 July 15, 2013 Sheryl Workman Communication Opinion Paper Health care communication is an important factor in proper health care. If there is no communication or trust between the health care provider and the consumer, this could affect the quality of care for the consumer. This paper is an overview of effective communication, the basic elements of communication, the encouragement of a reluctant consumer, and the impact cultural difference that may influence communication. To incorporate the basic elements of communication, providers must first examine what exactly effective communication is. This involves more than just sharing an understanding, it involves feelings, thoughts, wants, needs, and the intentions of the communicators (Cheesbro, O’Conner, & Rios, 2010). According to Cheesbro, O’Conner, and Rios, there are six components to the communication process; sender and receiver, encoding, decoding, message, channel, and feedback (Cheesbro, O’Conner, & Rios, 2010). In the first component a person will act as a transceiver, meaning he or she is sending and receiving messages. Encoding is the process of changing thoughts and feelings into symbols and decoding is assigning meaning to those symbols. The message will be the thought or idea, the channel is how the message travels, and feedback is the to the senders message. In order for a provider to encourage a reluctant consumer to communicate candidly...
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...Communication Opinion Paper HCS/320 July 18, 2016 Communication Opinion Paper Communication is a skill that we use in our everyday lives, but hardly think about. It is more in depth than just talking and listening; it is the process of how we send and receive messages. To be an effective communicator you have to learn the language and understand the meaning. The basic elements of communication include verbal, nonverbal, and written. The manner in which we use these elements depends on the communication style and ability of the sender and receiver. In the health care industry these elements are used to relay messages from leadership to employees, coworker to coworker, or provider to patient. Knowing how to effectively communicate in health care provides the patients with quality care; by encouraging doctor-patient interaction, correctly acknowledging cultural differences, and overall providing a positive experience. In order to be an effective communicator you have to be able to understand and implement the basic elements of communication. These elements include a sender, the message, and a receiver. When communicating, you are sending and receiving messages simultaneously. As a sender, you are originating the message from your mind into words or gestures to the receiver. The message content is usually about an idea, thought, feeling, or opinion. The message is then sent through various channels such as: verbal, nonverbal, or written communication. Once the message is received...
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