...Communication paper Venson Bonds HCS/490 Health Care Consumer-Trends and Marketing June 2, 2014 Eboni Green Communication paper Introduction The use of Email in the Health Care Industry Email is a form of communication that is provide through the use of internet, which allows a person to send and receive information from a different location. The use of email is very popular when people need to send a message to someone or someone needs to give them a message. Email messages can pertain to anything from send messages to and from family and friends to health care providers. In this paper we will briefly discuss the how email is used in the health care industry. The topics in discussion will focus on the following topics. • One benefit to the patient •One aspect relating to the values and importance of maintaining patient confidentiality when using this method of communication. •The reason why this mode is an effective means of communication between consumers and providers. • How does this form of communication differ from others. • How might media and social networking change communication in health care. • How is this type of communication used to market health care products or services, if applicable. Communications Paper One benefit to the patient Email can benefit patients in many ways; patients can use email to send messages to their medical providers and also receive messages from their providers such scheduled appointments, cancellation of appointments...
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...What are ethical implications of patient-clinician messaging? Throughout this article there is information given to present the reasons why it is important to utilize the online communication with physicians and patients to better communicate issues or concerns that may be crucial to the patient’s knowledge. However, working in the healthcare industry, it has been an essential way of communication for those that travel a lot or just do not want phone calls from their doctor’s office. Generally, I feel that ethically this method could be compromising based on issues with email hacking and others gaining personal information that could be a violation of the HIPAA laws in a sense. Most patients preferred method is to still receive phone call about...
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...today’s health care system, delivery processes involve numerous interfaces and patient handoffs among multiple health care practitioners with varying levels of educational and occupational training. During the course of a 4-day hospital stay, a patient may interact with 50 different employees, including physicians, nurses, technicians, and others. Effective clinical practice thus involves many instances where critical information must be accurately communicated. Team collaboration is essential. When health care professionals are not communicating effectively, patient safety is at risk for several reasons: lack of critical information, misinterpretation of information, unclear orders over the telephone, and overlooked changes in status. Lack of communication creates situations where medical errors can occur. These errors have the potential to cause severe injury or unexpected patient death. Medical errors, especially those caused by a failure to communicate, are a pervasive problem in todays health care organizations. (Michelle O’Daniel, M.H.A., M.S.G., director, member relations, VHA West Coast) I’ve never worked in the health care industry before so I can only give information that I’ve had heard from people, read or seen in doing research on the internet. I’ve heard that an individual will be faced with constant change in the way they communicate with others, be it a patient, doctor, or an individual across the world. In the health care field...
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...Improving Quality and Value in the U.S. Health Care System By: Niall Brennan, Nicole Cafarella, S. Lawrence Kocot, Aaron McKethan, Marisa Morrison, Nadia Nguyen, Mark Shepard and Reginald D. Williams II Share on email Share on twitter Share on facebook Share on linkedin More... Share on google_plusone_share Share on stumbleupon Share on reddit Share on print Executive Summary The U.S. health care system faces significant challenges that clearly indicate the urgent need for reform. Attention has rightly focused on the approximately 46 million Americans who are uninsured, and on the many insured Americans who face rapid increases in premiums and out-of-pocket costs. As Congress and the Obama administration consider ways to invest new funds to reduce the number of Americans without insurance coverage, we must simultaneously address shortfalls in the quality and efficiency of care that lead to higher costs and to poor health outcomes. To do otherwise casts doubt on the feasibility and sustainability of coverage expansions and also ensures that our current health care system will continue to have large gaps — even for those with access to insurance coverage. There is broad evidence that Americans often do not get the care they need even though the United States spends more money per person on health care than any other nation in the world. Preventive care is underutilized, resulting in higher spending on complex, advanced diseases. Patients with chronic diseases such as hypertension...
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...Effective Communication Paper Effective Communication In the past, I worked as a medical assistant in the cardiology department for a clinic. I am no longer employed there, so I cannot explain what is, at this time, being done at my former job. I can explain what forms of communication we used and what was done when I was employed in the clinic for effective communication. In this paper I will discuss what techniques were used for effective communication, what techniques I found to be ineffective, how they were applied in the health care work place, and how technology impacts effective communication. Effective techniques for sharing information and ideas While working in the health care industry an individual will be faced with constant change in the way they communicate with others, be it a patient, doctor, or an individual across the world. While working in the health care field, I found that the most used forms of communicating with people were emails and phone calls. In addition, I also faxed documents and records. Out of all these forms of communication, I found the most effective way was by phone. I found it more personable and much easier to explain what was going on with a patient. There was a less of a chance for miscommunication because all questions, answers, and concerns could be addressed at one time. An additional way that helps in effective communication is the adaptation of the Electronic Medical Record in the medical field. Using the record makes it easier...
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...Effective Communication Paper HCS/325 September 2014 Effective Communication Paper Effective communication is an important and essential tool needed in health care organizations. Effective communication influences an organization success in a variety of positive ways. Keeping the organization employees informed about changes being made, knowledge gained, and successes achieved are an essential way of providing effective communication. Communication also provides the opportunity for questions they may have, employees need to feel that they matter to such organization they are employed by and need to feel the cohesiveness of not only their teams but from the whole organization, which promotes effective communication and unity within such teams of the organization. There is a variety of communication methods in order for the health care organization can communicate effectively internally and externally as well. The organizational model that best describes the organization I am employed by would be the hierarchical structured model. The organization is carefully blueprinted into functional departments, which are managed from the top of the hierarchy chief executive through a variety of structures, regulations, job description, rules and policies. This model seems to work efficiently, but room for improvement is always a possibility. The organization is compromised of several department heads and lower level employees who job duties are performed based on job descriptions....
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...Ciera Trisch North Shore LIJ Health Systems September 15, 2011 Trisch: North Shore Campaign:1 Summary SITUATION ANALYSIS As one of the leaders in the marketplace, and the nation’s third largest non-profit, secular health care system, North Shore-LIJ Health System is efficient in taking care of it’s employees. The overwhelming success of the 2010, “It’s About Choices Campaign,” leaves the North ShoreLIJ Health System with the an approval rating that exceeds all expectations. The organization will continue to pay on average 87% of the cost for employee benefits in 2011, however the health-care plans will differ from previous years. In an effort to increase the overall lifestyle and wellness of North Shore-LIJ employees, the communications team is proposing the launch of the follow-up campaign, “Partnering to Empower.” This campaign is designed to encourage employees to receive annual check-ups from their physicians. The “Partnering to Empower” campaign will promote the importance of health screenings. Screenings are an important opportunity to give employees a call to action to start, or stay, on the road to good health. By measuring, monitoring, and motivating them with actionable information and services employees are provided with that critical ‘initial engagement’, sharing personalized clinical data and guidance so they can understand their own health status and take the appropriate next step toward a healthier lifestyle. Objectives: The following objectives are based...
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...These modalities and venues of communication may entail benefits and challenges to both consumers and providers. The one communication modality that sticks out the most and that is used in health care is the Electronic Medical Records (EMR). According to "Benefits of EHRs" (2013), “an electronic medical record (EMR) is a digital version of a paper chart that contains all of a patient’s medical history from one practice. An EMR is mostly used by providers for diagnosis and treatment. An electronic medical record contains the standard medical and clinical data gathered in one provider’s office. Electronic health records (EHRs) go beyond the data collected in the provider’s office and include a more comprehensive patient history.” One benefit to patients is that they will not have to rely on their memory to remember every aspect of their entire medical history. Once documented in the patients’ electronic medical record, the information does not go away unless it is deleted from the electronic medical record. Even then, once deleted it remains in the patients history tab of the electronic medical record. Just like with any other form of communication, there is a risk of a breach in confidentiality. Most privacy and security risks apply to both paper and electronic records. However, the way that these are exploited and can be mitigated is different. Having a good understanding of risks is important to ensure that an organization makes informed choices regarding the privacy and...
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...Teamwork in Busy Health Care Call Center Jessica Beasley HCS/325 June 15, 2015 University of Phoenix Instructor: Victor Kintz Proposal Title The call center for a busy health care organization has experienced a substantial increase in the volume of calls over the past year. When observing more closely, as the manager, I’ve noticed that the volume of calls has actually doubled over the past year. This poses an issue because there isn’t any room in the budget to hire additional staff. However, there is an additional $20,000 that can be spent on the department to improve efficiency and customer service. Problem The volume of calls entering the call center, has double over the past year, but it’s not within the budget to accommodate additional staff. Recommendations Although hiring more staff is the most sensible remedy to this situation, the budget will not allow this decision can to be made. I propose three recommendations that could help keep customers satisfied as best as possible, without having to hire additional staff. Number one, instead of all the calls being answered by phone, with the additional funds, develop a website that allows the customer an option to receive help via email or live online chat with a representative. To start this process, as the manager, I would first need to hire someone that can set up and design a website for the company. Next, identify which group of health care customer service representatives are more skilled in computer literacy...
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...Health Care Communication methods Veronica George HCS/320 July/ 03/ 2015 Michelle Snell Health Care Communication methods The subject of this paper is to discuss the situation concerning the purchase of a nursing home by a national group. The various healthcare communication methods that can be use in a nursing home during the transition. The advantages and disadvantages of using traditional, electronic, and social media methods of communication. This paper will also discuss the effects of HIPPA regulations on communication methods and the use of media for health care communication. There has been recent notification and development concerning the skilled nursing facility. The nursing facility has been purchased by a national group. Arrangements need to be made in the transition to upgrade and implement new communication methods. The transformation of patient information into new form of communication methods is challenging. According to ( Read Me first week three HCS/320 ) to become a successful communicator barriers must be identified and overcome. Doing so requires understanding common solutions to communication problems and applying them appropriately. To approach these challenges you must rely on the basic concept of good communication and your experience and intuition to overcome the challenges. As a effective communicator it is my responsibility as the administrator to make arrangements for a smooth transition of all communication methods to secure the patient...
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...Communication Paper Communication in Health Care This paper is to discuss the use of e-mail in health care settings. 2012 Levinia Hall University of Phoenix 2/27/2012 Introduction Organizations over the years have changed they are no longer the standard organization that we are used to. Many organizations even some health care organizations can be considered a boundary less organization (Training, 2004). A boundary less organization is an organization that is able to communicate mainly through email, phone, and other virtual methods (Training, 2004). Boundary less organizations freedom to telecommute with any other organization around the world gives them the freedom to conduct business around the world. Improving Communication Using email and physician websites improve the communication between consumers and providers and a time saver as well (Cameron, 2009). Patients are willing to use e-mail and physicians’ websites to communicate with their doctors in an effort to save time, as long as they do not have to pay for the ability, according to survey results by Lightspeed Research. More than half of the 1,000 survey respondents said they are willing to use e-mail for a variety of interactions with their physicians, including receiving routine test results (59 percent), requesting repeat prescriptions (53 percent), confirming appointments (53 percent), and updating their doctors on existing conditioning (51 percent) (Cameron, 2009). Using a doctor's website for...
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...process, and manage information. Emphasis on technology based health applications which support clinical, administrative, research, and educational decision making enhancing the efficacy of nursing endeavors. Course Purpose: This course provides an overview of nursing informatics for all student nurse. Focus is on developing an understanding of concepts relevant to health care informatics. Current trends and issues in using, designing, and managing heath care information systems will be examined. Students, applying knowledge from assigned readings, will analyze the design and implementation of health care information systems. The course includes email, electronic discussion forums, computer applications, worldwide web, and internet assignments. Course Objectives: 1. Identify key trends and issues in nursing informatics and the impact on health care information systems. 1.1 Describe the historical perspectives of nursing and computers 1.2 Discuss the term nursing informatics. 1.3 Define basic terms related to hardware, software, World Wide Web, and the Internet. 1.4 Identify informatics visions for the profession of nursing. 1.5 Discuss technology applications utilizing speech recognition, genomic informatics, date warehousing, and virtual reality. 2. Explain how theories, such as communication, information, management, systems, and nursing relate to health care information systems. 2.1 Define classic change theories: ...
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...motivate staff members. Motivating staff members can help an organization to ensure a productive and healthy work environment. The health care organization is important for managers to demonstrate a passion for what they do. In the health care organization when empowered staff members provide a proper care environment. Staff members view managers who work side-by-side with them as part of the team rather than just the head (Staren, 2009). The human resources management system is misunderstood but is very important to the health care organization. The health care organization uses human resources management to recruit and develop employees who will help in meeting the goals of the organization. A human resources manager helps attract competent employees, assist managers and employees on how to adapt to organizational changes, facilitates the use of technology, and determine how, and where to work. Human resources management is important to the health care organization because the human resources management allows organizations to address human resources issues and deliver high quality health services despite the challenges to the organization. An effective human resources manager knows how to prioritize organizations business strategies and manage the changes of the health sector reform (Management Sciences for Health, 2001). At the health care organizational level the human resources manager has many important roles to play. The most important role of the human resources manager...
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...available in different organizations. For example there are methods such as, emails, faxing, advertisement, written memos, phone, interpersonal, networking, conferences, or even texting. The different organizations consist of a Home Health Aides, Admissions Director, and Field office Administrator. After surveying the different work environments and their communication channels there are some organizations that use more communication methods than others. When communicating internally as a Home Health Care Aide, emails, phone conversations, text messages, and letters are a source of communication. As a Home Health Aide one mainly has contact with his or her clients and the client’s case managers. One only has to communicate with the case managers if there is a problem with the client, if the client is hospitalized, if there is a change in the clients care, or if problems arise with the family member. Communicating externally would mainly consist of dealings with Medicaid or with the union. The communication channel that is used with Medicaid and the union externally consists of emails and seminars to go over new implementation of patient care, Medicaid rules, and union policies. The communication method that works the best for this organization is emails and phone calls. Today's environment makes good communication among patients, families and caregivers harder to achieve-hospital stays are shorter, medical care more complex, and there is a growing need for patients and families to...
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...EXECUTIVE SUMMARY: Company Description Affordable Health Insurance is a company offering comprehensive medical, dental and life insurance online. In today’s world where Internet, social media and web surfing has become so globalised the company offers a service online which is easy to access, does not consume much time, offers comparable rates at no cost to the consumer. Having health insurance is important for several reasons. Uninsured people receive less medical care and less timely care, they have worse health outcomes, and lack of insurance is a fiscal burden for them and their families. Moreover, the benefits of coverage outweigh the costs for added services. Mission statement: “QUALITY YOU CAN COUNT ON” The company’s mission is to provide quality, compassionate, and professional health care that is affordable, easily accessible and without discrimination to all. The company is dedicated to building a long term relationship with customers through quality service and support. Service viability in an online Environment Affordable Health Insurance is a company offering comprehensive medical, dental and life insurance online. In today’s world where Internet, social media and web surfing has become so globalised the company offers a service online which is easy to access, does not consume much time, offers comparable rates at no cost to the consumer. The products include medical, dental and Life insurance giving the consumer affordable and a vast variety of...
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