...Companies%Across%19%Industries % By%Bruce'Temkin Customer%Experience%Transformist%% &%Managing%Partner% % % % Temkin'Group' March%2014 ! Temkin'Group! info@temkingroup.com! (617)!91672075! www.temkingroup.com! Buyer: Brendan Langan (brendan.langan@gmail.com) Transaction ID: jg-nzani67467ceec4 % ! Temkin%Group%Insight%Report% www.temkingroup.com% Executive'Summary' In!our!2014!Temkin!Experience!Ratings,!H.E.B.!earned!the!top!spot,!followed!by!Trader! Joe’s,!Chick7fil7A,!and!Publix.!This!cluster!of!grocers!and!fast!food!chains!at!the!top!of!the!list! exemplifies!the!dominance!of!these!two!industries!in!our!ratings;!they!together!claim!15!of! the!top!21!spots.!We!asked!10,000!U.S.!consumers!to!rate!their!recent!interactions!with!268! companies!across!19!industries.!Consumers!evaluated!their!experiences!with!these!firms! across!three!dimensions:!functional,+accessible,+and+emotional.!On!an!industry!level,!grocery! chains,!fast!food!chains,!parcel!delivery!services,!retailers,!and!banks!all!earned!“good”! ratings!on!average,!whereas!TV!service!providers,!health!plans,!Internet!service!providers,! and!rental!car!companies!received!“poor”!ratings!on!average.!We!also!compared!individual! companies!to!their!industry!averages!and!found!that!Kaiser!Permanente,!USAA!(insurance),! A!credit!union,!Southwest!Airlines,!and!Regions!all!outperformed!their!peers!by!more!than! 10!percentage!points.!Meanwhile,!DHL,!HSBC!(credit!cards),!Chrysler,...
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... | | |Health Care Consumer: Trends and Marketing | Copyright © 2010, 2007 by University of Phoenix. All rights reserved. Course Description In this course, students will have the opportunity to examine the traits, trends, and needs of today's health care consumer. Students will examine current consumer information for readability, implications for the selection of products and services, and differentiation of health care web sources. Policies Faculty and students/learners will be held responsible for understanding and adhering to all policies contained within the following two documents: • University policies: You must be logged into the student website to view this document. • Instructor policies: This document is posted in the Course Materials forum. University policies are subject to change. Be sure to read the policies at the beginning of each class. Policies may be slightly different depending on the modality in which you attend class. If you have recently changed modalities, read the policies governing your current class modality. Course Materials Kotler, P., Shalowitz, J., & Stevens, R. J. (2008). Strategic marketing for health care organizations: Building a customer-driven health system. San Francisco, CA: Jossey-Bass. All electronic materials are available on the student website....
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...culture and beliefs is essential for deliverance of caring and compassionate care. Culture influences thoughts, beliefs, customs, communications, actions, religion, and social groups (The Office of Minority Health, 2013). Health care that is center to one’s culture and is sensitive to the beliefs and customs will foster a positive experience. The Heritage Assessment tool can be utilized to lay the foundation for health care professionals in understanding a client’s culture and traditions. The Heritage Assessment is a tool that a nurse can use to investigate a client’s ethnic, cultural and religious traditions. It helps identify how deeply a person identifies themselves to their culture and religion customs. The tool is useful in helping the health care provider establish an understanding of the client’s health practices. People who identify themselves with a heritage may view health differently than the health care provider. The client’s practices may differ and may see health as a holistic approach. Health as a holistic approach has three parts: body (the physical self), mind (attitudes, feelings, and behaviours), and spirit. The methodology of maintaining, restoring and protecting health requires the health care provider to attain knowledge and comprehension of health resources for the client’s heritage or religious background. These methods can be utilized in conjunction with modern medicine. The writer used the assessment tool on three individuals. The writer interviewed...
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...Health Care Provider and Faith Diversity: First Draft Grand Canyon University: HLTH 310V Abstract As nurses it is important to understand that there is not just one faith, but there are numerous faiths. In order to provide quality of care to our patient, it is important we have insight and understanding to one’s belief. Three religions that are often encountered in health care are Islam, Buddhism, and Hinduism with similarities and differences shared within the religions. This paper describes each religion with its spiritual perspectives on healing and its healing components. Also discussed is how the health care providers spiritual belief may differ from the patient beliefs. The comparison is also made with the religions and Christianity with its philosophy of faith and healing. Health Care Providers and Faith Diversity Today health care facilities are faced with patients of diverse backgrounds in religion and faith beliefs. Our job as health care providers is not only to provide promotional, preventative, curative and rehabilitation to our patient and families but to also provide them with emotional and spiritual healing as well. It is important to gain information about our patient and the religion they use to practice with, in order to help in their healing process. Three faiths that will be discussed are Islam, Buddism, and Hindusim. These three faiths will also be compared to Christianity. Islam is a religion in which they voluntary submission or...
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...Food Marketing APEC 4451 Fall Semester 2010 New Product Development Process Targeting and Segmentation Dennis J. Degeneffe The Food Industry Center University of Minnesota Why Introduce New Products? • The Case For Introducing New Products – – – “Organic Growth” - Shareholder value Competitive Position Capacity Utilization • The Case Against Introducing New Products – – Risk – the odds against success • High Odds of Failure* • High Cost of Failure “Cannibalization” of existing business. • Therefore introducing new products is a risky business! New Product Development Process • A systematized approach for the development of new products to manage risk. • A general approach that is followed by most major consumer goods companies. – Includes the infusion of creativity… – … and the rigor of evaluative decision points – or “Stage Gates” New Product Development Process Overall Process is made up of 8 stages. Opportunity Identification Idea Generation Concept Development Concept Concept Testing Product Development Positioning Development STM Confirmation Advertising Testing Test Test Marketing Commercialization New Product Development Process … Some are “developmental” sages, and some are “evaluative” stages. Opportunity Identification Idea Generation Concept Development Concept Testing* Product Development Positioning Development STM Confirmation Advertising Testing Test Marketing* Commercialization *”Stage Gates” ...
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...As patient advocates, nurses incorporate teaching on a daily basis. Health care providers create ways to educate others while meeting certain objectives. Assessment must be done in order to distinguish learner needs, motivation, barriers, characteristics, skills and current knowledge base (Edelman, Kudzma & Mandle, 2014). It is important to educate not only Families perform an essential role in safeguarding an individual’s health and well-being. Nursing recognizes this importance and involve family members in health care planning. The active involvement of patients’ families in health management is vital promoting health and wellness. Learning objectives must be established when creating a educational program. The healthcare provider should have a clear goal and consider the correct content. During this whole process research needs to be done and the correct information needs to be selected. The healthcare provider must then decide which learning strategy is best for the situation. Some examples of learning strategies are lectures, discussions, simulation, practice and mental imaging (Edelman, Kudzma & Mandle, 2014). The nurse must evaluate the family’s needs for learning and considering the developmental level of each family member who will be participating in the program. An example of an educational program, would be improving diet and healthy eating habits in the family. First, the nurse must evaluate what the family’s current diet is. Having a clear understanding of the...
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...displays nutrition facts on all of there food items. That was not always the case. Prior to the movie super size me, and the ensuing lawsuits, McDonalds would offer consumers the option to upgrade their already unhealthy meals to a even larger potion known as super size. This ignored consumer rights because the establishment did not warn customers that they would be consuming nearly half of there daily calories just by having fries. Appropriately, McDonalds no longer tries to gear people towards the unhealthy option of super size and displays nutrition information on all of its products. Therefore it is fitting to state that the major rights of consumers have not always been upheld at McDonalds, but they are taking steps in the right directions. At present, they are making phenomenal strides toward a healthier menu. McDonald's started giving customers the option of choosing apple slices and milk as part of the Happy Meal package. They also began packaging 100-calorie versions of Oreos, Wheat Thins and other healthy treats. Also McDonalds is currently working on removing trans fats from their food. More and more McDonalds is taking gradual steps to making the American consumer more responsible for what they put in their own mouths. Soon, it is very likely that people will no longer be able to blame corporations like McDonalds for obesity because there will be healthy options and people will be informed. Moreover, Some believe that large food corporations, like McDonalds, should claim...
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... Common health traditions are influenced by our ethnic and religious upbringings. Nurses strive to meet the needs of their patients and be respectful of their culture. The three ethnic groups analyzed were Native American, Black African American and Hispanic. Each culture faces a unique set of circumstances regarding health promotion. Using a heritage health assessment offers insight on each person individually. Applying a heritage health assessment is useful in many ways. Nurses can gain insight on the whole person and give patients the opportunity to share what is important to them pertaining to their care. For example, after completing a heritage assessment the nurse would better understand the patient’s level family involvement, the importance of traditional ethnic values regarding health promotion and treatment. As the patient describes their heritage the nurse can gain valuable insight on select health issues pertaining to the particular culture. If a black African American is being seen for headache pain, the nurse could correlate the culture and ethnicity to a possible diagnosis of high blood pressure. Black African Americans also have a greater incidence of cancer. The nurse also recognizes that church and family are of great importance. The patient may also place value in the use of traditional home remedies. The nurse must be careful not to stereotype based on appearance alone. The needs of the whole person must be identified. A health heritage assessment...
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...Q: How do patients view health care providers who are able to let go of their own beliefs in the interest of the beliefs and practices of the patient? “When I encounter a health care provider who is able to respect my beliefs and wishes for meditation and prayers along with any alternative treatments my Elder may suggest, I feel that the provider really does care about me and my getting better.” (Joan, personal communication, 2010). Joan’s interview gave great insight to the fundamental Native American belief system and it can be seen that this belief system has a lot in common with the western Christian belief system. One commonality noted between Native American belief and the Christian belief is that prayer is used to connect with a higher being and is used to find guidance for the person’s way of life. The second faith practice examined was Buddhism. The belief held by the Buddhism faith according to my second patient Karen stated the five rules to live by; “1) No killing, either human or animal, 2) No stealing, 3) No infidelity, 4) No lying, and 5) No alcohol consumption” (Karen, personal communication, 2010). Inner healing also is a main concept of the health and illness continuum according to Karen (Karen, personal communication, 2010). A practicing Buddhist believes that their health is the most important wealth in life and a common goal is to feel no greed and to have no cravings (Buddhism Beliefs, 2008). There is to be no attachments to materialistic things (Buddhism...
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...Running head: HEALTH CARE PROVIDER AND FAITH DIVERSITY: FIRST Health Care Provider and Faith Diversity: First Draft DeLana Henderson Grand Canyon University Abstract Christianity is a religion which solely believes in one God, the creator of the universe and all within it. There are many different branches of Christianity whose beliefs may vary from one to another. Buddhism, Hinduism and Muslim all have varying philosophies depending on culture, varying teachings and practices. Although there are countless religions, each different from the other, they all have the same purpose. It helps give us purpose and meaning to our lives. There are many similarities as well as differences between all religions. Religions have some sort of icon or symbol that they worship, but cannot see. All religions teach non violence, and have sacred rituals of which they perform. They all worship a God or Gods and all believe they have a final destination. Health Care Provider and Faith Diversity: First Draft Introduction Healing is often thought of as something that comes from modern medical science, but many religions are now focusing on varying religious or spiritual beliefs to assist the healing process. For healthcare providers, it is important to understand basic religions and their beliefs, as it will provide more insight into how patients perceive and process their illness or disease. Christianity There are many different religious beliefs and practices depending...
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...2005- 2015). “The healthcare industry is one that is continuously progressing” (Keszczyk, n.d.). Data analytics is used in various ways within the health care industry. Many health care facilities/providers are in the process, if not already completed, of converting from the archaic paper chart to electronic health records (EHR). According to Stacy, an electronic health record is “a digital collection of an individual’s medical information, an EHR contains not only diagnoses, records of treatment, and medication information, but other data relevant to a total picture of an individual’s health” (Stacy, 2013). A goal of the EHR is to allow a provider to readily retrieve notes, labs, exams, etc. from other providers for a mutual patient. Advantages and Disadvantages of Data Analytics The advantages of Data Analytics in the health care industry includes a heightened level of coordination of care between providers. Coordination of care consists of the ability for all providers to have access to all aspects of the patient’s care. A patient neglecting to mention a surgery or procedure done many years ago, not revealing all food or drug allergies, not remembering failed medication attempts, or not divulging full medication list to a new provider could prove to be detrimental to the care of a patient and even fatal at times. Electronic Health Records, in and of its functionality have made disclosing information about a patient easier. Other advantages include fraud detection The disadvantages...
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...[5] in part due to resources [22]. As a result, equity in terms of access to health care is constrained by the fact that patients with cardiovascular risk burden make significant demands on already scarce health resources. The healthcare system in SSA is often challenged by lack of sufficient resources to provide adequate patient care. Both lack of institutional resources and up-to-date practical information for healthcare providers often jeopardizes patient care [99]. A review by Motala (2002) [100] noted that the increasing diabetes trends in Africa are influenced by inadequate health care infrastructure, inadequate supply of medications, and lack of available healthcare facilities and providers. Issues such as lack of protocols for diabetic complication evaluation and monitoring, little or non-existent referral systems, inadequate health facilities, and absence of multidisciplinary diabetic care teams also make diabetes care difficult [101]. Among diabetes patients in Mozambique and Zambia, patients in need of insulin were faced with the high cost of the medication when available but were also faced with lack of availability of insulin when needed [102]. Similarly, Whiting and colleagues (2003) [101] noted that the contextual, clinical, and health systems challenges to the delivery of health care for diabetes in Africa is influenced by several factors, including poor patient attendance at health clinics, short consultation time with physicians (leaving little or no time for...
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...traditions. One’s culture is not necessarily related to their skin color. It cannot be assumed that a patient who may have an olive complexion is of Latino descent. They may be of Jamaican, Indian, American Indian, or of numerous other cultures that have this characteristic trait. A Heritage Assessment Tool is a respectable tool that would give the treatment team an understanding of how to progress with the care of a patient from a different culture. According to Healthy People 2020, ideas about health and behaviors are shaped by communication, information and technology that people interact with every day. Health communication and information technology are key to healthcare, public health, and the way society views health. In following that report, the Healthcare Assessment Questioner could be completed upon admission to healthcare services and help serve as a guide for the multidisciplinary team. In doing so, the dietician could compare the patient’s cultural foods with the diagnosis and help create a diet plan suitable for their lifestyle. Social Services would have an idea of whom and how to approach family or the patient to help with discharge planning or any social issues that may arise during hospitalization. Finally, physicians and nurses would be able to better understand and create a plan of care for the patient that is related to his/her diagnosis to help produce optimal outcomes. The following three individuals are from different cultures and would benefit...
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...Team-Based Health Care Delivery Maria Reodique Grand Canyon University: HCA-515-0101 June 16, 2015 Introduction Health care has evolved and is continuously evolving. The management of care now involves different clinicians to better assess, diagnose and cure a patient. The clinicians evolved from a general practitioner to a team now comprised of Physician’s Assistant, Nurse, License Practical Nurse and Specialists. These health care professionals now compose a team of health care providers that are essential in a patient’s over all health care. The team-based approach is a delivery system that provides a patient an all-encompassing health care delivery system. “ By practicing in a team-based care model, physicians and other clinicians can care for more patients, better manage those with high-risk and high-cost needs, and improve overall quality of care and satisfaction for all involved” (Zawora, O’Leary & Bonat, 2015). Case Description A female 36-year old patient underwent an annual physical exam. The primary care physician ordered full blood panel. The result showed elevated levels of LDL and ALT (alanine aminotransferase). The gastroenterologist confirms that the patient has chronic Hepatitis B. The levels are not high enough but still needs to be watched carefully. The patient is already suffering from high blood pressure and is over weight. The patient migrated from an underdeveloped nation that includes in its diet high sodium content and fatty foods. Patient...
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...The purpose of this paper is to submit a case study of a single parent facing health choices with limited resources and apply the Health Psychology four key frameworks. Fatima is the young mother who is making the choice to first feed her family and in the process is not addressing her own health symptoms that may put her at risk for serious consequences. In this paper we will look at options in her decision making that may improve both her health and her children’s and improve the family health future. The strategies will be developed from the text of Dr. Jane Ogden in The Psychology of Health and Illness and the Dr. Robert M Kaplan, “Health Psychology: Where Are We And Where Do We Go From Here?” and with the insightful work by Dr. Gabor Mate in When the Body Says NO: Exploring the Stress-Disease Connection Fatima and Health Challenges of a Single Parent...
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