...Health Care Communication methods Veronica George HCS/320 July/ 03/ 2015 Michelle Snell Health Care Communication methods The subject of this paper is to discuss the situation concerning the purchase of a nursing home by a national group. The various healthcare communication methods that can be use in a nursing home during the transition. The advantages and disadvantages of using traditional, electronic, and social media methods of communication. This paper will also discuss the effects of HIPPA regulations on communication methods and the use of media for health care communication. There has been recent notification and development concerning the skilled nursing facility. The nursing facility has been purchased by a national group. Arrangements need to be made in the transition to upgrade and implement new communication methods. The transformation of patient information into new form of communication methods is challenging. According to ( Read Me first week three HCS/320 ) to become a successful communicator barriers must be identified and overcome. Doing so requires understanding common solutions to communication problems and applying them appropriately. To approach these challenges you must rely on the basic concept of good communication and your experience and intuition to overcome the challenges. As a effective communicator it is my responsibility as the administrator to make arrangements for a smooth transition of all communication methods to secure the patient...
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...Collaborative Communication: Integrating SBAR to Improve Quality/Patient Safety Outcomes Cynthia D. Beckett, Gayle Kipnis Purpose/Evidence-Based Practice Question Collaborative communication and teamwork are essential elements for quality care and patient safety. Adverse patient occurrences are an extremely common outcome of communication failures (Leonard, Graham, & Bonacum, 2004). In 2004, the Joint Commission (formerly the Joint Commission on Accreditation of Healthcare Organizations) analyzed 2,455 sentinel events from hospitals across the United States and reported through root cause analysis over 70% of the events were due to communication failures, and approximately 75% of the patients involved died (Leonard et al., 2004). Although improving communication has been included as a Joint Commission’s National Patient Safety Goal for hospitals since 2003, in 2006, handoff communications were included as a specific communication subset. NPSG 02.05.01 states ‘‘The organization implements a standardized approach to handoff communications, including an opportunity to ask and respond to questions’’ (Joint Commission, 2006). Michael Leonard, MD, from Kaiser Permanente- Denver introduced a collaborative communication tool to support patient safety and outcomes. The structured communication tool is Situation, Background, Assessment, and Recommendation (SBAR) (Haig, Sutton, & Whittington, 2006). The SBAR tool provides a framework for organizing information...
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...James PSY 2022 W3A2 South University Online Human Development 2 Topic 1: Early Childhood 1) Jolly, R. (2007). Early childhood development: The global challenge. The Lancet, 369(9555), 8-9. Retrieved from http://search.proquest.com/docview/199073736?accountid=87314 A large alarming number of children under the age of 5 were not reaching full potential in cognitive and socioemotional development. This is a major problem in third world countries due to malnutrition, iodine, and iron deficiency and insufficient acceleration during early development. WHO and UNICEF made immunization a primary part of health care for all, the death rate had fallen by the millions in the less fortunate countries (Jolly, R. (2007)). The methods of research were not specifically stated but my interpretation it was done by reports on the children 5 and under from different government agencies, religious groups, and non-governmental organizations. UNICEF called this study child survival and development revolution. They also stated a decline in the death rate from 15 million to 12 million a year (Jolly, R. (2007)). Without the immunizations third world country children would be almost nonexistent after the age of 5. The researchers concluded this was a well needed study and totally preventable with time. The problem is not the lack of knowledge but the lack of resources and funds. The...
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... physicians, volunteers, and community choose Nightingale’s as the hospital to receive care or to seek employment. To create a healing environment, with a passionate commitment to healthcare excellence is the goal of Nightingale. The next anticipated Joint Commission visit is about 13 months away. Over 20,000 health care organizations in the United States are accredited and certified by the Joint Commission. To receive accreditation from the Joint Commission is recognized nationwide as a symbol that certain performance standards of quality have been reached. A three-year accreditation cycle is standard for all member health care organizations. A two-year accreditation cycle is standard for laboratories. The Joint Commission provides the organization’s accreditation decision, the date the organization was awarded accreditation, but it does not provide the organization’s findings public. There are four Joint Commission focus areas for Nightingale and they are: Information Management, Medication Management, Communication, and Infection Control. This paper will focus on the area of communication for Nightingale. The way information is exchanged and delivered between individuals, departments, or organizations is the process of communication. There are three standards when it comes to communication. The first standard is UP.01.01.01: Conduct a pre-procedure verification process. The rationale for this standard is to make sure that...
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...One out of five falls results in major injuries such as fractures and head trauma. Medical cost for such falls are $34 billion yearly, and hospital cost account for two-thirds of the total of falls (CDC, 2013). Along with this information, hospital losses from falls occurring as inpatients have lost millions of dollars in revenue. Many of these fall can be avoided, and can also decrease extended inpatient care along with decrease profit loss. A process must be developed here at Davis Healthcare System (DHS), in response to patient falls, injuries and profit loss. In the Mission and Vision statement at the DHS, it states several key words: high-quality care, safety, innovation, patient-centered care, and that is the reasons that we must initiate the quality improvement plan immediately. Safety deals with lack of harm to the patient and Quality is an effective, efficient and focused direction that to get to safety. Our team of experts in quality improvement will use our mission, tools, communication along with collaborating with the patients to get to the root and cause of this problem. There are several ways to accomplish this goal, 1). Purchasing an item called Radio Frequency Identification floor mats 2). Lowering beds to the floor, 3). Hourly rounds, and 4). Identifying fall risk patients. The only cost involved would be the floor mats, which after discussing with the company of our needs, The Rainbow Company would negotiate a price value on the number of mats sold...
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...Communication methods for the Healthcare Organization Brenda Caldwell HCS/320 January 13, 2014 Terri DeWees As an administrator of a nursing home that is being purchased by a national group, I am responsible to make arrangements for individuals who reside in the facility that have difficulty communicating their approval to release their medical records. New policies being implemented will result in residents being displaced. Their approval of the release of their medical records is pertinent not only for the continued care they will receive elsewhere, but required under the statutes of HIPAA. The subject of this paper is to discuss the situation concerning the nursing home and its’ residents; to make arrangements for these individuals; and to acknowledge the advantages and disadvantages of using traditional, electronic, and social media for health care communication. This paper will also discuss the effects of HIPAA and other regulations on the use of these media for health care communication. There are various types of communication methods that are used in the health care organizations. Face-to-face conversations, telephone calls, letters, e-mails, charts and graphs, bulletins and power points are all used to communicate in health care organizations...
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...will briefly expound upon the lead position or manager’s role, of a healthcare company. It will provide a list of responsibilities a business continuity manager is expected to perform, how to build the framework for, and execute a business continuity plan, and also display a chart that pertains to giving a BCP presentation. Explain four high-level activities that aid in the initiation of a viable, business continuity plan. The role of an experienced business continuity manager in a healthcare business must identify and implement all of aspects of the business’, business continuity plan or BCP. To remain in accordance with the BCP, in preparation for disaster, from the start date, while it is in ongoing stages, and also afterward. Business continuity managers, work directly and strategically with the in-house BCM (Business Continuity Management) division, the business owner, and also the BCM’s, guidance and/or steering committee. They are expected to supervise, utilize paramount communication skills, monitoring the efficiency and progress of those team members and/or subordinates, who report directly to the, business continuity manager. In a healthcare environment, an efficient and thorough business continuity leader, structures accountability framework, by working close-knit with the business’ IT department, existing business managers, risk management team, stakeholders and senior executives. This leadership method establishes, where the ultimate authority lies, in the making of...
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...Crisis Management Communication Plan HCS/350 Crisis Communication The daily challenges in the healthcare industry requires crisis management and communication within the team. As a member of the healthcare team, there is a great deal of pressure and the need to make quick decisions when it comes to dealing with life and death aspects of human nature. The main focus of the day to day operations in a healthcare facility is focused on the immediate care of patients, so it becomes very easy to overlook a crisis that might be developing concurrently: a public relations (PR) crisis. People in crisis experience an actual or perceived overwhelming threat to self-concept, or a loss that conventional coping measures cannot handle (Arnold & Boggs, 2011). Crisis Management Plan A huge part of strategic planning in long-term care facilities entails critical disaster planning to determine overall risk management strategy. Often times, facilities adequately prepared to deal with angry families, the media, or special advocacy groups after an emergency or disaster occurs. Not only do facilities require an evacuation plan, but they also need to develop a strategy in place to manage the crisis in the community (Robb, 2006). When it comes to handling a public relations (PR) crisis, nursing homes need to make sure they prepare ahead of time. Good preparation by the administrator and other members of the leadership team will save headaches, stress, and money...
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...MISSED OPPORTUNITIES Strayer University HSA 505: Health Service Strategic Marketing MISSED OPPORTUNITY In the case of study “Missed Opportunity” there is a character by the name of Susan Daniels. Ms. Davis is the top marketing officer of Briarwood Medical Center, there she is trying to secure to billboards located on the premises. This is a prize location because the billboards panels are located on the main traffic strip. The panels will provide countless opportunities to market the medical center and an excellent investment. Briarwood Medical Center was entangled in a endless battle for the market share against a skilled competitor Crestview Hospital, thus making every opportunity to win patients crucial. This is an opportunity Susan feels that they cannot afford to miss. But her request is rejected by the institution chief executive officer, leading to them to lose the billboards to their competitor Crestview Hospital. The Billboard Pros and Cons Crestview Hospital is very similar to Briarwood Medical Center is many ways. Crestview Hospital is a 475 bed facility providing general medical and surgical services. Crestview knew in order to separate themselves from their competitors that had to make a mayor move before there competitor did. Buying the billboards adjacent to their competitors Briarwood Medical Center was very good strategic move. With every decision you will have your pros and cons. I will show you what I believe is the positive and negative outcome of...
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...University June 8, 2013 Executive Summary: The XYZ Health Care Corporation is growing so fast and has met the maximum capacity of 20 residents. The CEO and the Director Manager have decided to start a project for a new Home called Paradise Assisted Living to meet the needs of the elderly that are in the waiting list. The total cost for this project to start a new Home Assisted Living is approximately $500,000.00, including home purchase, appliances and furniture purchase, assigned team member, new staff training, and necessary renovations and adjustments. Scope Statement Goal Definition The Paradise Assisted Living Project is a home base setting in a three bedroom home with occupancy of 6 residents which will meet the healthcare regulations of 2 residents in each room. Accessible design features of the home such as hand rails, wider doorways, lever handles, special showers, wider hallways, and grab bars will be added. Prior in obtaining licensure, the home must have a secure and maintain an appropriate facility fire clearance approved by the fire authority having jurisdiction. The home must meet standards established by the State Fire Marshal and the local fire authority having jurisdiction for the protection of life and property against fire. A written emergency disaster plan that contains a plan for evacuation will addresses elements of sheltering, identifies temporary relocation sites, and details staff assignments in the event of a disaster or an emergency...
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...Implementing Organizational Change October 22, 2012 Implementing Organizational Change Health care organizations that choose to convert to an electronic medical record system (EMR) have several advantages; most important it increases patient safety, efficiency, cost-effectiveness and security. Accepting such a transition also presents with its share of challenges like preparing for the required significant time obligation and resources that will make the transition a successful one. Leadership and management must create an atmosphere that will get the buy-in of all stakeholders. Providing information about the process and what methods will be best to make the conversion to an EMR system is an important aspect of the implementation process. When the change process is initiated those involved in the success of the organization needs to examine the current processes and systems, including different roles that may be affected by the proposed change. With that in mind, effective communication during the implementation of this change will allow they may have regarding the new system. All of the above experiences taken into consideration, the organization can implement a successful organizational change with the support of those vested . Once the organization has accepted the proposed plan of change, leadership, and management will create methods that will monitor the implementation process. According to Leibel, Currie, Gelowitz, Aldridge and Kuncewicz (2012), “Transitioning...
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...Effective Communication Paper Within our organization in the finance department we use the Optumn Matrix structure. This allows our department to be more interactional with in our operations. We have been able to increase flexibility in our meeting for the demand of different changes within our organization. Our billing customer service has gotten better survey reviews from our patients and vendors. Because we do have to remember to stand by our billing department, name which is “Family Healthcare Service” or “Family Home Hospice”. But, that’s just a few example of how well this structure is working for us. When it comes to sharing, change, or anything else to our employees at FHS/FHH; we do it in a few different ways. To ensure that delivery is successful. We start out by having a meeting. Which we already do monthly meetings, but, if something comes up that needs our immediate action or attention. We will call another meeting as needed. We then follow up with an e-mail not only about the minutes from our meeting, but going over everything in detail, consisting of the new changes and what’s expected from everyone. If any new changes need to be passed onto our patients then we mail out flyers/letter for them as well as flyers in office, or send them with the medical staff to deliver as they make their home visits. During these processes, we have seen the information to better get across if we present the information to the patients when the medical staff...
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...Healthcare Communication Methods Healthcare technology is rapidly changing and increasing the ways that healthcare providers and patients can communicate with each other. Besides the phone, interpersonal communication, and standard mail; many providers are starting to make use of email, text message, websites, electronic health records, and patient portals. As communication options increase there is more if an increased risk of HIPAA violations. In the following report there will be a focus on patient portals explaining the benefits, effectiveness, and how it is used for marketing of other healthcare products and services. One Benefit to the Patient A patient portal is a website or application that can be downloaded onto the patient’s phone that can be used to access patient information for a health care provider. These applications and website will allow a patient to send and receive messages between the patient and the provider, make appointments, pay bills, and request refills on prescriptions ("Curemd Patient Portal Gateway to a Healthy Life", 1997-2013). Patient portals allow patients and providers more flexibility and access each other without a requirement to meet in person. One Aspect Relating to the Values and Importance of Maintaining Patient Confidentiality When Using This Mode of Communication Although convenience is important in this immediate gratification world it is important to ensure there are safety aspects that provide confidentiality of the patient’s...
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...Professor Vincent Wesley Implementation Failures Introducing a new method or a new system into an already efficient information system can encounter a lot of challenges. In the field of healthcare information systems, the challenges go from improper planning to unsupportive stakeholders. Several challenges could possibly turn into implementation failures. When the implementation process begins, a numerous amount of things could intentionally start to go downhill because there are a lot of people and factors participating that may not function well with one another. A successful implementation of a healthcare information system is one that attains its goals, but it is surprising how many healthcare organizations attempt the implementation process with unidentified, immeasurable, and vague goals. Reading the case study of Memorial Health Systems, several indicators played major roles in the Clinician Provider Order Entry System failing. Additional indicators such as the Lack of Clarity of Purpose, Lack of Belief in the Project, Insufficient Leadership Support, Invisible Progress and Lack of Technology, Stability and Maturity would cause the project of implementing the CPOE system to fail if not implemented correctly. As difficult as it may be too actually travel through these possible failures, project failures like the issues mentioned in the case study, such as the CPOE system could be avoided. The healthcare organization undergoing the implementation process should be united...
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...Effective Communication Health Care Management HCS/325 Joan Ralph Webber April 22, 2014 Wanda Dominic I’ve recently taken a position with a company that is operated under the bureaucracy model. The company has a CEO who runs the company. According to "Six Models of Organization" (n.d.), “the classical bureaucracy, carefully blueprinted into functional departments, run from the top by the chief executive through various structures, rules, regulations, job descriptions and controls. It is designed to work like a machine, and operates very efficiently - so long as nothing changes!” The company is comprised of several department heads and lower level employees who perform duties based on job descriptions. Communication of company news or changes usually happens via monthly all staff meetings, or electronic memos through the department heads. The climate of healthcare is rapidly changing, and the organizational structure of a company has a significant impact on how it responds. Healthcare reform has changed the focus of the current system. The current system treated the results of bad behavior and poor lifestyle choices. Companies like the one I work for really did not promote preventative care. Doctors performed diagnostic testing and wrote prescriptions. Referral services were provided with no real follow up to ensure that the patients received the necessary consultations from specialty providers. The focus seems to be on the number of patients seen daily. With Obamacare...
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