...Health care services in India are facing different challenges from inadequate finance and poor management to inequity in terms of quality and access (Ramani-Mavalankar, 2006). However, corruption is that underlying problem, which if not tackled, would prevent from resolving all other kinds of difficulties (Potter, 2003). Therefore, in this essay I have endeavoured to understand the forms in which corruption is prevalent in Indian Healthcare Services. Along with this, I have also tried to suggest certain measures which would help tackle corruption. The former president of Medical Council of India, Mr.Ketan Desai has been charged with corruption both the times he has been elected for the post. Despite his removal in 2001 following the charges, he was re-elected by the Government of India in 2009 (Pandya 2009). Thereafter in 2011 Mr Desai was arrested by the CBI for accepting a highly culpable amount of bribe from two medical colleges seeking recognition. (Chauhan, 2011). Mr Desai justifies the definition of corruption by Transparency International, as the result of misused powers to benefit personally instead of doing public welfare (Vian, 2007). Moreover, this definition would be appropriate for the Government of India who elected a person with history of fraud to be the president of the central health governing body of the nation. Health sector, in any nation, is a vast network involving different participants at each stage ( Hussmann,2011). Therefore it becomes difficult...
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...Maxim Healthcare Services Name Institutional Affiliation Maxim Healthcare Services Maxim Healthcare Services has extensive experience in the provision of medical staffing, wellness services, and home health in communities within the nation. The company, with its 25 years in healthcare services provision, dedicates itself to providing patients with affordable, accessible, and quality health care. In addition, the healthcare company puts emphasis on staffing skilled, devoted, and experienced healthcare professionals in various conditions and environments while focusing on compliance. The company’s experience can be attributed to its commitment to quality care and the provision of excellent customer services as well as staffing, homecare and wellness services as mentioned herein. Maxim commits itself to the recruitment, hiring and nurturing (training) experienced, knowledgeable healthcare professionals (Maxim Staffing Solutions, 2015). Maxim’s brands include the Maxim Healthcare Services, which engages in the provision of skilled therapy services and in-home nursing care, and the Maxim staffing solutions, which is classified into three subcategories: Nurse staffing, Allied Health, and Administrative Staffing that oversees the recruitment and allocation of reliable clerical personnel and administrative staffs in various specialties within the nation (Maxim Staffing Solutions, 2015). On the other hand, Allied Health is in charge of staffing experienced medical practitioners...
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...Privatization of health care related services continues to expand rapidly in developing countries including Malaysia. Whereas public hospitals are build to meet social objectives by providing a good healthcare to all, regardless of patients’ ability to pay, private hospitals are usually determined by the search for profits. This event has caused many arguments when the issue of privatizing healthcare in Malaysia arises. Most citizens disagree with this idea because the administration is moving far from giving almost free human healthcare services, citizens are not sure to give a piece of their wages and are confronting high dangers of corruption. Therefore, Malaysia should not privatize health care services. According to (Jayabalan, 2012) the main reason for this problem is the government is moving far from giving almost free human healthcare services. The existing healthcare system is already effective as it provides cheap and affordable healthcare as well as excellent healthcare coverage (Ng., 2012). Furthermore, the World Health Organization (WHO) had rated the current healthcare services ‘excellent’ (Ng., 2012) Bloomberg on the other hand has reported that Malaysia was put 27th on the Most Efficient Healthcare 2014: Countries and InternationalLiving.com's yearly Global Retirement Index reports that Malaysia are one of the nations that give the best and most reasonable social insurance on the planet. Therefore, the current system should be maintained, not changed. Plus...
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...References……………………………………………………………………… 26 11. Questionnaire…………………………………………………………………... 28 Chapter 1 Abstract This project reports on the development and psychometric properties of the patients receiving health care service. The instrument used contains 18 items tapping each of the seven dimensions of satisfaction with medical care like general satisfaction, technical quality, interpersonal manner, communication, financial aspects, time spent with doctor, and accessibility and convenience. Chapter 2 Seven Hills Healthcare Private Limited About Seven Hills Group has over two decades of experience in the healthcare sector, providing quality healthcare and valuable expertise, supported by a team of compassionate and dedicated medical professionals offering state of the art in-patient and out-patient facilities, focusing on the comfort and safety of our patients and their loved ones. Seven Hills Group currently has two hospitals, located in the cities of Mumbai, Maharashtra and Visakhapatnam, Andhra Pradesh Aim To provide quality healthcare to the people in Visakhapatnam and its adjoining areas Location Seven Hills Hospital is situated on a panoramic hillock called Rockdale Layout in the heart of the city very accessible from the airport and railway station. It is a healthcare...
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...SERVICE RECOVERY IN HEALTHCARE Customers’ satisfaction with a company can be profoundly impacted due to service failures and subsequent efforts of recovery. This is especially so in the healthcare industry where service recovery covers a vast range of complex issues and highly emotional patients (Berry and Bendapudi, 2007) whose level of tolerance is usually lower after a service failure (Matilla, 2004). Therefore, the need for service recovery strategies is very important. The purpose of this essay is to discuss the concept of service recovery, particularly in healthcare. This purpose will be achieved through utilising, exploring and analysing a wide range of literature written on the topics of service recovery and service recovery in healthcare. It will look at service recovery – its definitions and its dimensions, and it will discuss it as it is applied to healthcare. Finally, it will look at generational differences and their possible effects on service recovery. Failure often takes place when a customer’s experience and their expectations of a service are different. Maxham (2001) defined service failure as ‘any service related mishaps or problems – real and/or perceived – that occur during a customer’s experience with the firm’. It is believed that the single most important factor that leads to service failure lies within the nature of service itself, which creates endless possibilities for errors and consequently the need for service recovery. Smith and Bolton...
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...The American Healthcare System and Access to Mental Health Services Abstract Within the American Healthcare system there are three key components. The key components include access, cost, and quality. Access to healthcare is the ability to obtain healthcare services in a timely manner when one needs it. Cost refers to many things in healthcare. It depends upon the individual, national, or provider’s perspective of costs. Quality is the desired healthcare outcomes of an individual or the healthcare outcomes of the population. Access to mental health services is a major issue in the United States. Children are greatly affected by this and often fall through the cracks in the system. Less than half of all children receive the mental health services they need. The Affordable Care Act initiated by President Obama is setting strides to improve the availability of mental health services within communities. This law requires that all health insurance providers cover mental health services. Congress has also increased funding to improve access of child mental health services. Improvements with access include, but are not limited to, integrating primary care physicians with mental health providers and the expansion of child mental health services. These improvements will educate primary care physicians on the available mental health services in their surrounding communities, allowing them to refer their patients as needed while providing a continuum of care. The expansion...
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...Healthcare Support Services The United States Department of Health and Human Services commonly referred to as DHHS or simply the Health Department, is an extension of the U.S. government that is concerned with safeguarding the health and providing human services for Americans. These goals are evident through their motto, “Improving the health, safety, and well-being of America” (HHS.gov, n.d.). The DHHS is a valued health care support service with hundreds of programs in effect, has a wide array of people in which they serve, and has come into my life both professionally and personally. A Glance at DHHS The Department of Health and Human Services, or DHHS, is a governmental agency that provides services to protect the health and well- being of American citizens. DHHS is mainly geared towards low income individuals and/ or families. Officially established on May 4, 1980, the DHHS stemmed from another governmental agency, the Department of Health, Education and Welfare (HEW). The Department of Health and Human Services administers both the Medicare and Medicaid programs. Medicare is the largest health insurer in the U.S.; together Medicare and Medicaid provide health coverage for one in four Americans. DHHS, widely known for these health insurance programs, also provide over three hundred programs that are administered within itself and by eleven operating divisions. Other programs the Department of Health and Human Services offer assist people with help paying household bills...
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...Misdiagnosis in Healthcare Services Healthcare system is developing rapidly and continues to expand its coverage, services and expenditure in the public as well as the private sectors. Healthcare in India is expected to spend US 1.08 billion dollars on IT products and services in 2014, as four percent increase over 2013, according to Gartner. It is expected to reach US 276 million dollars in 2014, up from 266 million dollars in 2013 – with the consulting segment growing by 8 per cent. Despite massive growth in Indian healthcare industry, an alarming 98,000 patients die every year due to medical errors in the country, a top official in the National Accreditation Board for Hospitals and Healthcare Providers said. Prevalence of medical errors was still a matter of concern as it occurred in 2.9 to 3.7 per cent of hospital admissions, of which 8.8 to 13.6 per cent resulted in death, Dr K K Karla, Chief Executive Officer, NABH, said. According to a study, atleast one in every 20 adults who seeks medical care in a U.S. emergency room or community health clinic may walk away with the wrong diagnosis, according to a new analysis that estimates that 12 million Americans a year could be affected by such errors. Of those misdiagnosis mistakes, about 6 million could potentially cause harm, according to patient safety expert Dr. Hardeep Singh, who is the first to provide robust population-level data on the impact of the problem in outpatient settings. “What we say is, was there a missed...
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...FAITH AND PHOLOPHIES OF DIFFERENT RELIGIONS TOWARDS HEALTH CARE The problem of respecting the patients’ religious based decisions is playing an increasingly important role in medical practices probably because bioethical standards accentuate the principle of the respect for autonomy (the departure from medical paternalism) and the contacts between people belonging to different religious traditions are becoming more and more frequent because of globalization. (Silesian Medical University [SMU], 2006) For this research paper on analysis of world view of two faiths philosophies towards providing healthcare, we have chosen two faiths which are Christianity and Hinduism. Christianity and healthcare- Beliefs- Christian science is based on bible and teachings of Christ. There is emphasis on spiritual healing which is based on prayers. HealthCare Chaplaincy (2012) points out Christians beliefs: * Jesus Christ is the savior of humanity. * Jesus Christ is the holy son of God. * The Christian Scripture (New Testament) is a continuation of the Hebrew Scripture (Old Testament) * Believe in presence of spiritual powers that operates on mind and body. * Faith does not rest in blind faith, rather understanding perfection of god’s spiritual creation in present. * Illness believed to be the result of disharmony between mind and matter * Believe that healing occurs when one draws closer to God and experiences moral and spiritual change. Bible verses on health- 19 Do you...
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...What is Leadership? Leadership is a process by which an executive can direct, guide and influence the behaviour and work of others towards accomplishment of specific goals in a given situation. Leadership is the ability of a manager to induce the subordinates to work with confidence and zeal. Leadership is the potential to influence behaviour of others. It is also defined as the capacity to influence a group towards the realization of a goal. Leaders are required to develop future visions, and to motivate the organizational members to want to achieve the visions. According to Keith Davis, “Leadership is the ability to persuade others to seek defined objectives enthusiastically. It is the human factor which binds a group together and motivates it towards goals.” Characteristics of Leadership 1. It is a inter-personal process in which a manager is into influencing and guiding workers towards attainment of goals. 2. It denotes a few qualities to be present in a person which includes intelligence, maturity and personality. 3. It is a group process. It involves two or more people interacting with each other. 4. A leader is involved in shaping and moulding the behaviour of the group towards accomplishment of organizational goals. 5. Leadership is situation bound. There is no best style of leadership. It all depends upon tackling with the situations Importance of Leadership Leadership is an important function of management which helps to maximize efficiency...
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...I chose Duke University. I was slightly familiar with Duke before I started, so when I learned it was in the top 20, I knew I wanted to know more about Duke. In the course of reading Duke’s webpage, I learned quite a few things. Duke is an Ivy League university. It competes against such schools as Harvard academically, but given Duke’s age, the school is very young compared to its counterparts. Duke University was established in 1930. Planning for the School of Medicine, School of Nursing, and Duke Hospital began in 1925 by a businessman named James Buchanan Duke. He was the benefactor to the Duke fortune and school, and bequeathed 4 million dollars to Duke University to open the School of Medicine, School of Nursing, and Duke Hospital. Duke is officially a nonsectarian university. However, Duke has long standing ties to the Methodist church. Duke was originally started in 1838 as Trinity College. It was established for Quaker and Methodist religions of Randolph County (NC), but in 1892, the school moved to Durham, NC because the Civil War had ruined the economy. (King, 2007) The school is owned by the board of trustees. The board is made up of 36 elected individuals, twelve elected by the North Carolina Conference of the United Methodist Church; twelve by the Western North Carolina Conference of the said church; and twelve by the graduates of the university. (King, 2007) Even though Mr. Duke bequeathed the money to the university, he never actually owned any part of the...
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...influencing healthcare service quality Ali Mohammad Mosadeghrad* Abstract Background: The main purpose of this study was to identify factors that influence healthcare quality in the Iranian context. Methods: Exploratory in-depth individual and focus group interviews were conducted with 222 healthcare stakeholders including healthcare providers, managers, policy-makers, and payers to identify factors affecting the quality of healthcare services provided in Iranian healthcare organisations. Results: Quality in healthcare is a production of cooperation between the patient and the healthcare provider in a supportive environment. Personal factors of the provider and the patient, and factors pertaining to the healthcare organisation, healthcare system, and the broader environment affect healthcare service quality. Healthcare quality can be improved by supportive visionary leadership, proper planning, education and training, availability of resources, effective management of resources, employees and processes, and collaboration and cooperation among providers. Conclusion: This article contributes to healthcare theory and practice by developing a conceptual framework that provides policy-makers and managers a practical understanding of factors that affect healthcare service quality. Keywords: Healthcare Organisations, Quality, Pluralistic Evaluation, Iran Copyright: © 2014 by Kerman University of Medical Sciences Citation: Mosadeghrad AM. Factors influencing healthcare service...
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...Disease Trends and the Delivery of Healthcare Services HCA/240 July 2, 2010 There are many changes that the U.S. population is going through, and health care is amongst one of them. Americans have begun to live longer seeing an older age. Diversity is playing a role in this change to. Growth is driven by the high birth rates between ethnics and racial minorities along with immigrants. This diversity will lead many to be uninsured. Many of the older generation enter into the health care system with a unique set of problems, conditions, and values. The question is how the needs and desires of each person will be appropriately addressed in such a rapidly changing health care environment (Advameg, 2012). The changes that come with each person during the aging process can affect each individual different. As we all begin to get older the digestive process becomes less effective, and in older people it’s the common cause for malnutrition. Some elderly people are unable to digest food properly or they lose their appetite. The body continuously needs to be nourished, and without that nourishment the body doesn’t have the proper energy that it need. Physical characteristics of a population such as age currently effect the population by 12% for those that are 65 years or older (Advameg, 2012). It’s estimated by the year 2030 to reach 21%. The growth of those 80 and over require more expensive and intensive medical care because of how fast they are growing in number....
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...The impact of legislature and regulations on quality of healthcare services The impact of legislature and regulations on quality of healthcare services The health plan exchange program required from the Patient Protection and affordable care Act (PPACA) became in effect as of 2014. This very important piece under the Affordable Care Act (ACA) regulates, that all states would be required to form health insurance exchanges. A marketplace in which people and businesses would be able to purchase healthcare coverage. In California this is what is known as Covered California. In creating these exchanges the state would also need to address different issues to ensure that these exchanges meet the needs of the public. Some of those regulatory issues would include how much the government would need to be involved in the management of these exchanges, structure and governance of the exchanges, requirements for insurance to also offer an option of exchanges and the structure of the exchanges themselves (Hoffman, 2012, p. 881). A few very important steps that may make a huge impact in healthcare regarding these government requires exchanges can be the future reportable results for 13 clinical quality measures set forth in order to compare the different exchanges. Some benefits to the new health plans exchange system is individuals can no longer be denied coverage due to a pre-existing condition or premiums cannot increase due to health conditions. With the new health plan...
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...in Healthcare Outsourcing in the health care industry continues to grow in an effort to cut the raising cost, to increase efficiency and quality of care by hospitals nationwide. As annual healthcare spending in United States hit $3.8 trillion (Munro, 2014), and aging population in America is increasing with the retirement of baby boomers and higher demands for patient care, the cost of healthcare will continue to grow. In response to increasing cost, many hospitals will employ outsourcing to save money and combat rising costs. This paper will examine outsourcing trends in healthcare. Prevalence and Trends Outsourcing is not a new trend in healthcare. In the past, medical centers successfully outsourced support services, such as construction, IT, translation, laundry services, housekeeping and food services. Today, in an attempt to reduce rising cost of healthcare services, hospitals increasingly turning to outside contractors for patient care and clinical services, such as medical staffing, radiology services, laboratory services and clinical specialties. The clinical specialties most frequently outsourced are anesthesia, emergency department, dialysis services, diagnostic imaging and hospitalist services (Waller, 2012). For information technology, 97% of respondents report outsourcing one or more of these services, such as EMRs, patient satisfaction surveys, help desk, CPU and peripheral maintenance and local IT support (Waller, 2012). According to Modern Healthcare survey...
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