Motivation is a very important and extremely complex part in the hospitality and tourism industry as much as in any business in the world. Motivation can and does affect how much effort people put in their work and how much they can learn, upgrade their skills and contribute more to the company, through it. (Mullins 2007). Bloisi (2003) defines motivation as ‘’a conscious decision - to perform one or more activities with greater effort than other competing activities’’ (W. Bloisi, 2003 Management and Organisational Behaviour, p.172). Which said in plain English will mean that when a manager gives an incentive to his employees to perform a certain activity that will boost up the productivity of the employee and that confirms the theory that people are rational individual who respond to incentives. On the other hand, when the employee doesn’t have any stimulation to perform an activity the overall product of his work won’t be that good and that makes those employees a burden for the industry that they are working in - they no more contribute for the development of the company (Decenzo & Robbins 2005).

Often one of the good examples of motivation is the money factor, followed by enjoying the industry and the good social environment. Most of our motives are conclusive of our behaviour. If managers understand the motivations of their employees they can understand in that way their behaviours (Huczynski & Buchanan 2007). Every manager has to know how to motivate and how to support their staff. It takes time for the managers to find the correct approach for motivating the staff and therefore, improving their performance, but managers can choose from many motivations theories and as we know the motivations theories can be classified under two categories: content theories and process theories. (Mullins 2007) The content theories of motivation explains why