...UNIT 9: HUMAN RESOURCE MANAGEMENT FOR SERVICE INDUSTRIES Get assignment help for this unit at assignmenthelpuk@yahoo.com LO1 Understand human resource management Human resource management: concept of human resource management (HRM) eg planning and forecasting, recruitment process, contracts of employment, deployment and monitoring of employees, training and development, budget monitoring, relationships; role and purpose of HRM, soft HRM, hard HRM Human resource planning: planning eg the creation of the human resource plan, analysing demand and supply, internal and external factors influencing human resource planning, human resource planning in a changing environment LO2 Understand the effect of employee relations and employment law on service industries businesses Employee relations: unionisation eg structure, culture, collective bargaining, negotiation, consultation; employee participation, involvement and conflict management, empowerment; grievance procedures, disciplinary procedures Employment law: employment legislation eg Employment Relations Act, Employment Rights Act; equal opportunities; contracts of employment including termination eg resignations,redundancy procedure, ill health retirements, retirement, dismissal, maternity and paternity rights, parental leave; tribunals, Advisory, Conciliation and Arbitration Service(ACAS) LO3 Understand the recruitment and selection process Recruitment: effects eg factors affecting the labour market...
Words: 764 - Pages: 4
...Human Resource Practices In Hotel Industry Visit hrmba.blogspot.com allmbastuff.blogspot.com for more project reports, notes, presentations etc. INTRODUCTION TO HOTEL INDUSTRY One of the fastest growing sectors of the economy of our time is the hotel industry. The hotel industry alone is a multi-billion dollar and growing enterprise. It is exciting, never boring and offer unlimited opportunities. The hotel industry is diverse enough for people to work in different areas of interest and still be employed within the hotel industry. This trend is not just in India, but also globally. Modern hotels provide refined services to their guests. The customers or guests are always right. This principle necessitated application of management principles in the hotel industry and the hotel professionals realized the instrumentality of marketing principles in managing the hotel industry. The concept of total quality management is found getting an important place in the marketing management of hotels. The emerging positive trend in the tourism industry indicates that hotel industry is like a reservoir from where the foreign exchange flows. This naturally draws our attention on HOTEL MANAGEMENT. Like other industries, the hotel industry also needs to explore avenues for innovation, so that a fair blending of core and peripheral services is 1 Human Resource Practices In Hotel Industry made possible. It is not to be forgotten that the leading hotel companies of the ...
Words: 13083 - Pages: 53
...of Contemporary Hospitality Management Emerald Article: Teaching human resource management in hospitality and tourism: a critique Tom Baum, Denis Nickson Article information: To cite this document: Tom Baum, Denis Nickson, (1998),"Teaching human resource management in hospitality and tourism: a critique", International Journal of Contemporary Hospitality Management, Vol. 10 Iss: 2 pp. 75 - 79 Permanent link to this document: http://dx.doi.org/10.1108/09596119810207228 Downloaded on: 24-09-2012 References: This document contains references to 19 other documents Citations: This document has been cited by 5 other documents To copy this document: permissions@emeraldinsight.com This document has been downloaded 4078 times since 2005. * Users who downloaded this Article also downloaded: * Tom Baum, Vanessa Amoah, Sheryl Spivack, (1997),"Policy dimensions of human resource management in the tourism and hospitality industries", International Journal of Contemporary Hospitality Management, Vol. 9 Iss: 5 pp. 221 - 229 http://dx.doi.org/10.1108/09596119710172615 Philip Worsfold, (1999),"HRM, performance, commitment and service quality in the hotel industry", International Journal of Contemporary Hospitality Management, Vol. 11 Iss: 7 pp. 340 - 348 http://dx.doi.org/10.1108/09596119910293240 Peter Haynes, Glenda Fryer, (2000),"Human resources, service quality and performance: a case study", International Journal of Contemporary Hospitality Management, Vol. 12 Iss: 4 pp. 240 - 248...
Words: 4471 - Pages: 18
...Human Resource Management Role in the Health Care Industry Rashena Kemp HCS/341 October 13, 2011 Beverly Green Rashad Human Resource Management Role in the Health Care Industry Human Resource department and management department heads play an integral role in today’s health care industry. “Within the NHS, there has been increasing emphasis on the role played by HRM in delivering required levels of performance.” (McHugh, Johnston, & McClelland, 2207, para. ). It is absolutely necessary for human resource management to work hand-in-hand with health care individuals in order to guarantee high quality delivery of health care services. The purpose of the human resource department and human resource management is to fully assist the entire health care organization in working together effectively to accomplish health care organizational goals. In the health care industry, the human resource manager fills a wide selection of personnel obligations that the facility and employees experience. The central focus of human resource is to supervise every aspect of operation that is related to personnel. Human resource management has many roles and functions in accomplishing this task. The most important role is hiring and recruiting to seek the best qualified employee candidates for the positions in the health care setting. Once accomplished, the human resource manager works closely with the qualified candidates to assist in training and orientation. Their job description and duties...
Words: 637 - Pages: 3
...Executive summary: Human resource, one of the essential element in business. Everythings need human activities. Therefore, a good human resource management can lead to be success. The five-year plan aims in development and gaining competitive advantage over the world. It requires many of tasks and hence many of labor supplies. This provides an business opportunity for a leading company in Human resource management, the ExcelNet, to get involvement for processing these tasks and expand the business over the China. This report will focus on different targets stated in the five-year plan and analysing each targets, providing advices for how to enter the China market by providing human resource services to the China government. Content 1. Introduction 2. Findings and Discussion 3. Recommendation 4. Conclusion 5. Reference 6. Appendices Introduction: The chosen company is ExcelNet, which is a Human Resource consulting firm. It is a leading company in Human Resource Consulting Services and consist of professionals in different sections, providing recruitment, outsourcing, diversified human resource management solutions mainly in Hong Kong and China. The ExcelNet has provided such service to more than 400 clients, it means that the ExcelNet has many experience and skills in the Human Resource Management. It is large enougth for expansion in the China, a huge market with 1.3 billion populations. The ExcelNet has already setup a department in Mainland China and served...
Words: 2441 - Pages: 10
...School of Management Executive Summary Our company functions as a Human Resources Management Consultancy firm providing specialty human resource services and business immigration to small and midsize business. Professional recruitment services are offered to healthcare and legal professionals. We represent the interests of both healthcare and legal professionals and the facilities that employ them -- matching professionals with their most desirable job openings while supporting employers in their search for skilled, experienced talent in those same professions. Victus HR Solutions is a human resource (HR) consulting company Victus has expertise in a wide range of HR areas and is targeting the emerging company market. Victus HR Solutions will offer this market the ability to compensate it with stock options from their company in lieu of only cash. This will be especially appealing to start-up companies that find capital scarce. Omolola Adekeye, the founder and owner will be leveraging her past and current personal/professional relationships to generate business for Victus HR Solutions. The leveraging of these relationships will be especially fruitful since a large degree of business for emerging companies is based on networking. Omolola has a large number of relationships to utilize having spent over as immigration professional. She also has the opportunity of providing legal expertise which helps in bring clarity to the legal intricacies involved in Human Resource Management...
Words: 4627 - Pages: 19
...Case Study of Scotland. Geno Trapaidze The Department of Hospitality and Tourism Management University of Strathclyde A thesis submitted in part of the requirements for the degree of MSc in International Hospitality Management September, 2007. ABSTRACT 1 The purpose of this study is to examine the role of education and training and its impact on labour supply to the Scotland hospitality and tourism industry; what are the current issues are there? And how those issues can be minimised? Its also seeks to identify the relation between the customer satisfaction and the service employees via service quality for maintain the growth of the hospitality and tourism industry. It also tries to identify the current labour market issues of the hospitality and tourism sector in Scotland, and how these issues can be minimised. Research will be conducted through five individual interviews. This research should help the hospitality and tourism managers/employers understand the importance of retaining staff. Also it will aim to make educational institutions aware of the gap between the content and the design of their hospitality and tourism courses/degree programmes in relation to industry demand, as highlighted in relation to current labour market issues such as staff turnover rate, retention problems, and the image of the hospitality and tourism industry in Scotland. Key words: Service quality, staff turnover, poor image, education and training. 2 ACKNOWLEDGEMENT ...
Words: 16899 - Pages: 68
...flows of goods and services and increased competition. According to Cooper et al (1998), the crux of globalization is in the increase in world-wide business and trade between multi-national and trans-national corporations, irrespective of their geographical locations.” [ Mpofu : JBAS Vol. 1, No. 2, Sept. 2009 ]. Understanding it in an economic sense, globalization renders world-wide scope to changes in the Political, Economic, Social, Technological, Environmental and Legal ( PESTEL ) domains of national governments, resulting in increased inter-dependence amongst nation-states, inter-action and integration between peoples, and ease of conduct of business across geographically spread countries. In creating competitive environments and bringing about reciprocal benefits, nation-states co-operate in facilitating ease of travel, lifting trade barriers for movement of goods and services, facilitating conducive environments for conduct of business, easing entry-exit laws on legal movement of people across national boundaries, and embracing international labour-related laws to tap into human resource talent and filling gaps in labour short-falls. 1.2 EMERGENCE OF THE INTERNATIONAL HOSPITALITY INDUSTRY The globalization of travel creating demand for hospitality services in host countries can be said to be largely instrumental in the development and expansion of the international hospitality industry. The hospitality industry stands as a service...
Words: 2479 - Pages: 10
...ID No. 12754448 Marital Status: Married Religion: Muslim CAREER OBJECTIVE To work in a challenging and dynamic position in an area of Professional Human Resources training, development and Knowledge management, with a view of integrating creativity, team work and research to provide practical way forward that will map comprehensive strategies for human capacity development PERSONAL PROFILE • Good communication and interpersonal skills with ability to relate to people at all levels. • Ready to learn and take instructions. • Strong team leadership character, trustworthy and reliable personality. • Excellent endurance and ability to work under pressure and dead lines. • Able to mix and socialize quickly with people of diverse cultures and background. • Strong ambitions for success with equally focused determination and stamina to achieve. EDUCATIONAL BACKGROUND Date Institution/Award 2007 – 2012 Jomo Kenyatta University of Agriculture and Technology, School for Human Resource Development. Doctor of Philosophy in Human Resource Management 2005 – 2007 Jomo Kenyatta University of Agriculture and Technology, School of Human Resource Development. Master of Science in Human Resource Management 2002 – 2005 Egerton University – Njoro Bachelor of Education, Second Class (Honors) Upper Division 1995 – 1997 Kagumo College Diploma...
Words: 2494 - Pages: 10
...Resource Management Task 1: Differing Resource Requirements in the Three Profiled Businesses The national economy is made up of three productive sectors namely the primary, secondary and tertiary sectors. The three sectors differ in the activities in which they engage. The primary sector deals with the extraction and harvesting of natural resources. They then perform rudimentary processing of the products for sale directly to consumers (although rare) and to industries in the secondary sector. Primary sector industries include mining, agriculture, fishing, and the timber industry (Goodwin et al. 2014). The secondary sector then converts the outputs of the industry sector into products deemed suitable for consumption. Industries in the secondary sector include manufacturing industries (such as car manufactures, steel rollers and pharmaceutical industries) and processing industries (such as wine companies, soft drink companies and milling companies) (Goodwin et al. 2014). Then there is the tertiary sector that provides services to the primary and secondary sectors. Such services include marketing services, transport, consulting, education, finance and administration to mention just but a few (Goodwin et al. 2014). The management of physical and human resources differ from sector to sector and from industry to industry. Industries in the same sector may have similar or closely similar resource requirements. However, resource requirements largely depend on the activities of...
Words: 3400 - Pages: 14
...966 7955 ------------------------------------------------- Top of Form Bottom of Form * UK Essays * Services * Instant Price * Order Now * Essays * Dissertations * Guarantees * Contact * tourism The tourism essay below has been submitted to us by a student in order to help you with your studies. 1. UKEssays 2. Essays 3. Tourism 4. Importance Of Human Resources In The Hospitaliy Industry Tourism Essay Importance Of Human Resources In The Hospitaliy Industry Tourism Essay In order to gain competitive power for the hotel, human resource management is an elementary issue. Human resource management can be regarded as the foundation for the hotel to acquire competitive advantage. Honoring the employees through effective communication, training programs for the employees and benefit programs is what effective hospitality management is all about. Human resource management and effective hospitality management is the corner stone of successful business in hospitality industry. The Human Resources Management (HRM) function includes a variety of activities, and key among them is deciding what staffing needs you have and whether to use independent contractors or hire employees to fill these needs, recruiting and training the best employees, ensuring they are high performers, dealing with performance issues, and ensuring your personnel and management practices conform to various regulations. Activities also include managing your approach to employee benefits...
Words: 3162 - Pages: 13
...Human Resource and Skill Requirements in the Electronics and IT Hardware Industry Study on mapping of human resource skill gaps in India till 2022 Human Resource and Skill Requirements in the Electronics and IT Hardware Industry Table of Contents 1. Environment Scanning and Competitiveness of Electronics and IT Hardware Industry...... 5 1.1. 1.2. 1.3. 1.4. 1.5. 1.6. 1.7. 1.8. 1.9. 1.10. 1.11. 1.12. 1.13. 2. Overview of the Global Electronics Industry.......................................................................... 5 Overview of Indian Electronics and IT Hardware sector........................................................ 6 Key segments in the Indian electronics hardware sector ........................................................ 8 Consumer Electronics ........................................................................................................... 10 IT Hardware .......................................................................................................................... 11 Telecommunication Equipment ............................................................................................ 13 Electronic Components ......................................................................................................... 14 Strategic Electronics ............................................................................................................. 15 Overview of Industrial Electronics and other products...
Words: 11811 - Pages: 48
...Assessment 1 Task BSBHRMSO1A Manage human resources services Procedure Review casestudybelow JKLIndustries, the for and: t. ' "' ;, ,, Determine humanresources requirements. ,.,, plansto determine Analyse strategic operational humanresources the and for of services. requirements develop and options the delivery humanresources mechanisms. a. Determine appropriate consultation b. Howwouldyouengage stakeholders? key including requirements for: c. Develop HRstrategy a approach i. recruitment ii. performancemanagement iii. remuneration benefits and iv. education training. and Document a writtenreport. in two for of and 2. Develop leasttwo options the delivery HRservices select at of alternative models the delivery HRservices. for Foreachoptiondocument: a. whatthe advantages the modelare of are b. whatthe risksto the organisation are c. whatthe coststo the organisation goals the d. howthe models support organisational with: e. howyouwouldensure options the comply i. awardand enterprise agreements instruments ii. relevant industrial relations industry codesof practice iii. relevant relations anti and EEO, industrial iv. legislation suchas OHS, discrimination. usingeithera writtenreport, to Document a presentation management as presentation a combination methods. of or PowerPoint above. for for of strategies the delivery HRservices one of the options 3. Develop a. Document...
Words: 2763 - Pages: 12
...Managing Human Capital Hilton Worldwide Contents Executive Summary 2 1.0 Introduction 2 1.1. Human Resource Management 2 1.2. Hilton Profile 3 Vision Statement 3 1.3. Chosen position: Hotel Manager 3 2.0 Analysis to identify the HRM issues and challenges 5 2.1 Weaknesses and challenges of the chosen industry. 6 2.2 Practices which leads to improvement 6 2.2.1 Planning, recruitment and selection 6 2.2.2 Training and development 7 2.2.3 Reward management 8 2.2.4 Employee relations 9 3.0 Conclusion 11 4.0 References 13 Executive Summary The project was structured in several sections that yield information on major topics: planning, recruitment and selection; training and development; reward management; employee relations. In details this report examines how applied human resource practices may impact on the organizational commitment in the hotel industry by example Hilton Worlwide. The main body introduces HRM, Hilton profile, short brief of analysis to identify issues and practices that lead to improvement. The study shows an essential importance role of training and development, as well as reward management best tool to retain skilled employees in the hotel industry. 1.0 Introduction 1.1. Human Resource Management Employees are the most important asset of the organization, it is crucial to understand how to maintain good relations with its workforce. Human Resource Management (HRM) is aiming...
Words: 3508 - Pages: 15
...the factors of High Labour Turnover within the Hotel Industry in Johor Bahru 1.0 Introduction The hotel industry in Malaysia was considered the second highest industry that contributed to the national GDP. A report from the Malaysia Insider (2010) stated that 9% of the country’s GDP is contributed by this industry due to the increasing numbers of tourists visiting the nation. This can be seen from a 2010 report by the MTPB which showed 16.4 million tourists arrived in 2005, later the number increased to 23.6 million within 5 years. Thus, an increase in the number of tourist means that there will be more job opportunities for the locals. However according to the report from the Ministry of Human Resource in 2009 it mentioned that the Tourism employee turnover in Malaysia is relatively high at 16% and 8% was contributed by hotel employee turnover. Manpower is crucial to any industry but to the service industry manpower shortage would be the biggest challenge faced by the hotel industry when compounded by the issues of staff retention and job satisfaction. In an increasingly competitive landscape, the hospitality industry must endure upon restructuring especially in aspects of career progression opportunities and matching the industry growth with the talent and service levels as well as monetary and non-monetary reward structures. It has become a necessity to look at the context of labour turnover within the hotel industry and decide on benchmark practices to battle the operational...
Words: 2860 - Pages: 12
