...Technology Solutions for Human Services Paper April Fraley September 9, 2012 BSHS/352 Don Iliff Technology Solutions for Human Services Introduction With every occupation barriers are encountered and the human services occupations are no different. There are many different areas in the human services occupations such as funding, services, planning and empowerment where barriers can and are encountered. Where funding and services are in the forefront and often looked at when changes are made, empowerment is placed on a back burner and sometimes even forgotten completely. Empowerment is an important part of the human services profession and therefore the barriers that affect empowerment associated with human services need to be looked at and addressed. Barriers Within human services empowerment is a key aspect of helping individuals seeking help. Human services professionals work with individuals in need of help that the individual is unable to achieve on his or her own. Where human service professionals have an array of information and guidance available to him or her, clients that seek out assistance from human services professionals do not. This is where empowerment begins to take shape and where human services individuals start encountering barriers in the attempts of empowerment. Barriers become present in many different shapes and forms when empowerment is concerned. One of the biggest barriers that a human service professional encounters in regards to empowerment is resistance. When...
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...Empowerment and Approach Paper Franita Jones BSHS/425 June 20, 2016 Venessa Lee Empowerment and Approach Paper This paper will imitate ideas used for empowerment of consumers within organizations. There are 12 principles that administrators, workers, clients, and board members should take into account in the human service field. It is important to execute procedures and protocols that address consumers without social partiality in social systems. Contained in this paper, the reader has a impression of how a dream organization or agencies arrange quality service delivery to their consumers. The expression empowerment connects to the English word power. Empowerment permits organizations, agencies, and selected individuals the authority to act for a precise aspiration or purpose (Rapport, 1987). Principles and Empowerment Approach Social service management consists of 12 basic principles that assist human service professional in supporting their clients through the application of the empowerment approach. The essayist will attempt to provide a summary and a concise account of how these approaches affect organizational structuring. First, an effective organization works diligently at designing a structured agency that offers support, provide resources, and encourage client participation. When coordinated processes are in place for consumers, the organization is allowing the consumer the chance to be a part of the decision- making process. Many agencies still introduce...
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...Empowerment Approach to Human Services Management Paper Vanessa Cuffee September 5, 2014 BSHS/425 Heather Zuhurak The empowerment approach will ensure a client that help will be provided in a respectful and empowering way. Empowerment is used at my agency to lift and encourage clients to better their daily lives. In every aspect positive energy and approaches are used. The client’s strengths are building upon, and this helps strengthen his or her weaknesses. There are 12 basic principles in the empowerment approach. 1. Empowerment-oriented organizations create formal structures that support client’s participation in organizational decision-making. 2. Empowerment-oriented organizations create partnerships with program beneficiaries in which clients, staff, and board members are all treated equally. 3. In service delivery the purpose of involving the client is to decrease personal feelings of powerlessness, improve the quality of services, and the access to services. 4. Empowerment-oriented organizations will develop policies, programs, and procedures that will bridge cultural, ethnic, gender, and other demographic barriers to effective service delivery. 5. Empowerment-oriented organizations have managers who are 100% committed to the empowerment of staff members and program beneficiaries. 6. Empowerment-oriented organizations have specific strategies that will increase the psychological empowerment and workers motivation. 7. Team building and collaboration among...
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...Crіtіcаl Еvаluаtion Of Rеѕеаrch Mеthοdѕ Аррlіеd Tο А Hοѕріtаlіty Cοntеxt Dеductіvе vs. Іnductіvе Based on dеductіvе vs. inductіvе techniques whenever researchers conduct research in hospitality and tourism research proejcts they dіѕtіnguіѕh bеtwееn twο bаѕіc kіndѕ οf аrgumеnt: іnductіvе аnd dеductіvе. Іnductіοn іѕ uѕuаlly dеѕcrіbеd аѕ mοvіng frοm thе ѕреcіfіc tο thе gеnеrаl, whіlе dеductіοn bеgіnѕ wіth thе gеnеrаl аnd еndѕ wіth thе ѕреcіfіc; аrgumеntѕ bаѕеd οn еxреrіеncе οr οbѕеrvаtіοn аrе bеѕt еxрrеѕѕеd іnductіvеly, whіlе аrgumеntѕ bаѕеd οn lаwѕ, rulеѕ, οr οthеr wіdеly аccерtеd рrіncірlеѕ аrе bеѕt еxрrеѕѕеd dеductіvеly. А dеductіvе аrgumеnt іѕ οnе whοѕе cοncluѕіοn fοllοwѕ frοm thе рrеmіѕеѕ аѕ rеquіrеd. Thіѕ fеаturе іѕ cаllеd vаlіdіty аnd іѕ whаt dіѕtіnguіѕhеѕ іt is frοm οthеr аrgumеntѕ, ѕuch аѕ thе іnductіvе аnаlοguе. А nеcеѕѕаry rеlаtіοnѕhір еѕtаblіѕhеd bеtwееn рrеmіѕеѕ аnd cοncluѕіοn іѕ cаllеd vаlіdіty. Dеductіvе rеаѕοnіng іѕ rеаѕοnіng thаt іnvοlvеѕ а hіеrаrchy οf ѕtаtеmеntѕ οr truthѕ. Ѕtаrtіng wіth а lіmіtеd numbеr οf ѕіmрlе ѕtаtеmеntѕ οr аѕѕumрtіοnѕ, ѕtаtеmеntѕ thаt аrе mοrе cοmрlеx cаn bе buіlt uр frοm thе mοrе bаѕіc οnеѕ. Іf-thеn dеductіvе rеаѕοnіng іѕ hοw ѕcіеntіѕtѕ (аnd οthеr реοрlе!) cаn tеѕt аltеrnаtе hyрοthеѕеѕ. Mаkіng dеductіοnѕ іѕ іmрοrtаnt whеn wе cаnnοt dіrеctly οbѕеrvе а cаuѕе, аnd cаn οnly οbѕеrvе іtѕ cοnѕеquеncеѕ. Thіѕ kіnd οf rеаѕοnіng cаn bе mοdеlеd by thе fοllοwіng: Іf ... Thеn... But... Thеrеfοrе... On the other ahdn inductіvе rеаѕοnіng...
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...professionals and awarding bonuses. Staff members may be agitated if funds are redirected to other projects other than to their salary increments. In addition, it is recommended that management should explain clearly to their subordinates the intended purpose of funds if they will not avail increments.Employees are more likely to understand their manager’s intentions to generate more revenue for raises to be awarded. In addition, it is equally important for bosses to consider staff a priority and explain the intentions that may lead to cutting down salaries to meet unavoidable expenses. Although, employees may not be pleased with management’s action they would understand it was a rational decision. | What human resource trends are behind the situation faced by Jill McBride? | Various Human Resource Management (HRM) trends have emerged over the years in a bid to support growth of companies. McBride emphasizes the need to have a motivated work force. Motivating workers has increasingly become a trend adopted by many HR firms and traditionally this was not the case. Lack of a well-inspired team may lead to poor productivity and inefficiency in output. By motivating staff through incentives such as bonuses and raises, employees feel more appreciated rather...
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...Strategic human resource management has been defined as ‘the linking of human resources with strategic goals and objectives in order to improve business performance and develop organizational culture that foster innovation and flexibility’ (Hussain, 2010). It is for certain that when a company decides to change directions in it strategy the HRM practices needs to change to support the new strategy. In order to effectively gain competitive advantages though HRM practices; the HRM practices needs to change in three major areas: knowledge workers, employee empowerment, and teamwork. Knowledge workers are employees whose main contribution to the organization is specialized knowledge, such as knowledge of customers, a process, pr a profession (Noe et al, 2009). Employee empowerment means giving employees responsibility and authority to make decisions regarding all aspects of product development and customer service (Noe et al, 2009). Teamwork is the assignment of work to groups of employees with various skills who interact to assemble a product or provide a service (Noe et al, 2009). Redmond Minerals gained a great competitive advantage by utilizing their understandings of how important the HRM practices are to it company. The company’s HRM practices allowed his company to maximize its productivity of the organization by optimizing the effectiveness of its employees. Technology/Internet Advances in computer-related technology have had a major impact on the use of information...
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...2008 The impact of employee empowerment on service quality and customer satisfaction in service organizations (A Case study of Länsförsäkringar Bank AB) Silvia C. Peters: 1982-05-15. Elham Mazdarani: 1976-12-11. GROUP: 1924 ABSTRACT COURSE: Bachelor Thesis in Business Administration, 15ECTS AUTHOURS: Peters Silvia Chigozirim. Flugsnappargatan 6, 3tr. 72472, Västerås. 0737225113. SUPERVISOR: LEIF SANNER TOPIC: The impact of employee empowerment on service quality and customer satisfaction: a case study of Länsförsäkringar AB. BACKGROUND: Considering the nature of service delivery and particularly intangible-dominant services, employee empowerment becomes a very important issue to organizations producing services. In that, the customers and the employees are, engaged simultaneously in the production of the service. This inseparability is what is considered by the organization in choosing how best to serve its customers, either by the traditional method or through the empowerment approach. The inability of the management to control the service encounter makes the employees responsible for the quality of service delivered to the customers. In order for the management to trust that the employees are successful in dealing with their customers, the management has to give the employees the authority and necessary support to succeed at it, which is referred to as employee empowerment. The practice of which can directly affect the quality of services delivered, and customer satisfaction...
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...4002 - Significant conditions in Employees Empowerment: the Case of Jordanian four Star hotels د. ﻳﺤﻴﻰ ﻡﻠﺤﻢ ﺟﺎﻣﻌﺔ اﻟﻴﺮﻣﻮك اﻟﻤﻤﻠﻜﺔ اﻷردﻥﻴﺔ اﻟﻬﺎﺵﻤﻴﺔ 233 Abstract Data from 95 frontline hotel employees in 10 four star hotel in Jordan show strong association between three significant conditions (communication and information-flow, incentives, and knowledge and skill) and employee empowerment. The findings in this research suggest that communication and information-flow, incentives, knowledge and skill and autonomy among hotel service-employees may have a direct and strong impact on the empowerment of hotel service employees. These four conditions accounted for significant variation in the levels of employee empowerment in four star hotels in Jordan. Levels of empowerment seem to further impact the level of employee job satisfaction indicating a significant association. Implications for future research and for management practice are discussed. Introduction In a competitive environment in which organizations must be faster, leaner, provide better service quality, be more efficient, and more profitable, an empowered and proactive service worker is thought to be essential (Bowen and Lawer, 1992; Fulford and Enz, 1995; Bowen and Lawler, 1995). However, delegation of authority for a long period of time in the past, dominated the management field. In fact, this view changed into the “empowerment” concept as mentioned by Kocel (1998). It covers the participation...
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...the Hospitality and Services Industry Globalization and technological advancement have contributed vastly in the past few years, these advancements has advantages and disadvantages in all sectors of hospitality industry. As such it is very important and quite essential to explore and understand the innovative activities and practices. Research has been an important feature in this kind of environment to understand and identify the on-going advances, issues and trends in the hospitality industry. There are a number of academic journals that can list few themes to review in the hospitality sector. some of the issues have been addressed in this annual review of WHATT (IJCHM, Vol. 7 No. 7, 1996 and Vol. 8 No. 7, 1996), and other themes below are seen as new themes, which are research, strategy and organization policy; current perspectives in human resources management; new concepts in management and organization; information technology support; finance and investment. The three main trends that I would like to address are - human resources management, empowerment - management and organization , franchising - information technology, hotel computer systems Human Resources Management- Empowerment “Empowerment has been described as a venue to enable employees make decisions (Bowen & Lawler, 1992) and as a personal experience where individuals take responsibility for their own actions (Pastor, 1996)”. There has not been enough study on empowerment in the hospitality...
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...personal, interpersonal, and political empowerment, the way individuals are involved in multiple social systems. I will also discussing the macro systems response to child maltreatment sexual abuse and delinquency and compare and contrast the application of functionalism and interactionist theory to poverty. Lastly, I will discuss the role and responsibility of the human service worker in the macro environment. Personal empowerment can be defined as the power within a person. It consequences in self-confidence, which means an individual is assuming his or her responsibilities; you have enough confidence to make decisions, and you realizes that you are in a position to change. The change could be anything, it could be to seek career advancement, work on a failing relationship or to become a better parent. Personal empowerment gives a person a better sense of responsibility and holds ourselves more accountable for the things we do. It is meant to make us better individuals. Interpersonal empowerment is when a organization or a person work together to meet their targets. The combined power of the group will help all of the members to achieve their goals. Each member will contribute, understand, and support their other group members to increase their collective empowerment. Empowerment can be improved by working as one unit with other peoples of the group but not for the peoples of the community. Another meaning of interpersonal empowerment is to share authority within the group...
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...professionally guided intervention designed to bring about planned change in organizations and communities.” This paper will be discussing the concept of personal, interpersonal, and political, the ways individuals react in a macro, mezzo, and micro environment. As well as the macro system in response to child maltreatment, sexual abuse, crime and delinquency. The paper will also compare and contrast the functionalism and interactionist theory to poverty. Lastly, the role and responsibility of the human service worker in the macro environment will be discussed. Personal, Interpersonal, and Political Empowerment “…Personal, interpersonal, and political power enables individuals to gain greater control over their environments and attain their aspirations to enable them to gain greater control over their environments and attain their aspirations” (Gutierrez & Lewis, 1999). The concept of personal empowerment comes within you. It is self-reliance and making your own decisions, following responsibilities. You understand and know where you are headed. It is coming to the realization that something must change. An example of personal empowerment is a wife leaving her abusive husband because she is tired of being abused. She has come to the realization that something must be changed. Interpersonal empowerment is one or more persons getting together to make decisions or follow through with a plan. Political empowerment is the government working to help the community and promoting political...
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...The Impact of HR Focused TQM Practices on Employee Satisfaction & Loyalty in the Financial Sector of Pakistan Burhan Nawaz Butt, Aamir Daraz, Nauman Imtiaz, Junaid Jameel, Ali Raza, Zunair Akram, Tauqeer Ahmad, Farhat Abbas, Israr Khan Niazi, Javeria Mehmood, Irum Naz Department of Management Sciences, Mohammad Ali Jinnah University, Islamabad, Pakistan Abstract: Introduction: * Research Objectives: * Financial Sector of Pakistan: Literature Review: * TQM and its Importance: It has been argued that the use of TQM practices has a synergistic impact on organizational performance (Schonberger, 1986; Cobb, 1993). Some studies have found that the use of TQM practices reduces manufacturing process variance, eliminates reworks and scraps, and improves quality performance (see Daniel and Reitsperger (1991), Flynn et al. (1995) and Schmenner and Cook (1985). In addition, there is considerable anecdotal evidence (Crosby, 1984; Hayes and Wheelwright, 1984; Gerwin, 1987; Harmon and Peterson, 1990) on the extent to which TQM initiatives enhance the potential for firms to improve their performance. More recently, empirical evidence suggests that there are direct and indirect relationships between the adoption of TQM practices and firms’ performance levels (Hendricks and Singhal, 2001; Kaynak, 2003). Fortune 1000 companies surveyed indicated that firms achieved greatest success when they pursued both TQM and employment involvement simultaneously. Kevin...
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...Family Services Threats: Competition: One of the leading despairing disadvantages healthcare providers may experience is the competitive market. Oftentimes, location or geographic proximity win over consumers than quality of care and affordability. Many times people settle for convenience despite serve provided. When clients not receiving adequate care the measure of stability is at-risk for mental health patients. This problem is the same when agencies does not conform to the needs of diversity and cultural competence. The inability to meet clients’ needs through empathy and collaboration will limit resources available to aide clients. Organization Operational Theory KMW Family Services operates under the Contingency theory. The approach is a multifaceted approach of program structuring. It allows room for constant change based economic, social, and clinical demands. Moreover, the agency is able to explore options for internal reconstruction due to the diverse needs of clients. Contingency theories recognize that there is no “one best way” to structure all organizations. In fact, according to contingency theory, organizations should rely on how their agency would operate through productivity, challenges,...
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...The current issue and full text archive of this journal is available at www.emeraldinsight.com/0959-6119.htm IJCHM 23,6 The effects of employee empowerment on employee job satisfaction A study on hotels in Turkey Elbeyi Pelit School of Tourism and Hotel Management, Afyon Kocatepe University, Afyonkarahisar, Turkey 784 Received 22 April 2010 Revised 31 July 2010 8 October 2010 28 December 2010 18 February 2011 Accepted 26 February 2011 ¨ ¨ ¨ Yuksel Ozturk ¨ ¸ Faculty of Tourism, Gazi University, Golbası-Ankara, Turkey, and ¨ Yalcın Arslanturk ¸ ¨ ¸ Faculty of Commerce and Tourism Education, Gazi University, Golbası-Ankara, Turkey Abstract Purpose – The main objective of this study is to determine the impact of employee empowerment on job satisfaction. To serve this purpose, empowerment is taken into consideration as two dimensions – i.e. behavioral and psychological – and the effect of employee empowerment on the level of job satisfaction was examined by taking these two dimensions into consideration as a whole and separately. Design/methodology/approach – A questionnaire was employed in order to collect data on job satisfaction as well as behavioral and psychological empowerment. The data collected were analyzed through correlation and regression analyses. The study covered 1,854 participants employed at five-star hotels in Turkey. Findings – The findings suggest that the most positive aspects related to job satisfaction are relations with the colleagues...
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...Customer service excellence Introduction Organizations are increasingly beginning to recognize that to deliver superior service they must instill a sense of pride in their internal customer (employees) and motivate them. How to influence employee behavior through internal marketing is very important for organization get success in the external marketing. However, now economic environment means that it is something no company can afford to ignore (Mortimer, 2011). This essay will be evaluating the role of internal marketing in ensuring the delivery of excellent customer. And suggest ways in some companies like TESCO, Enterprise and FedEx can successfully engage and motivate staff. Such as: internal communication, empowerment, and motivation. Also discusses the relationship between internal marketing and internal marketing, and how does it could enhance the external marketing. Internal marketing Internal marketing is a means of involving staff at all levels in effective marketing programmers by enabling them to understand their role within the marketing process (http://www.slideshare.net/engineer_Sood/internal-marketing-presentation). A key premise underlying Berry’s (1981) ‘employees as customers’ concept in internal marketing is that similar to external customers, internal customers desire to have their needs satisfied (Ahmed and Rafiq, 2003: 1177). Internal marketing theories state that the business emphasizes the importance in employee need satisfaction, and approaches...
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