...Empowerment and Approach Paper Franita Jones BSHS/425 June 20, 2016 Venessa Lee Empowerment and Approach Paper This paper will imitate ideas used for empowerment of consumers within organizations. There are 12 principles that administrators, workers, clients, and board members should take into account in the human service field. It is important to execute procedures and protocols that address consumers without social partiality in social systems. Contained in this paper, the reader has a impression of how a dream organization or agencies arrange quality service delivery to their consumers. The expression empowerment connects to the English word power. Empowerment permits organizations, agencies, and selected individuals the authority to act for a precise aspiration or purpose (Rapport, 1987). Principles and Empowerment Approach Social service management consists of 12 basic principles that assist human service professional in supporting their clients through the application of the empowerment approach. The essayist will attempt to provide a summary and a concise account of how these approaches affect organizational structuring. First, an effective organization works diligently at designing a structured agency that offers support, provide resources, and encourage client participation. When coordinated processes are in place for consumers, the organization is allowing the consumer the chance to be a part of the decision- making process. Many agencies still introduce...
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...1. Employee participation is defined as a process of employee involvement designed to provide employees with the opportunity to influence and where appropriate, take part in decision making on matters which affect them in the context of their employment. Employee participation is part of a process of empowerment in the workplace. Empowerment involves decentralising power within the organisation to individual decision makers further down the line. Team working is a key part of the empowerment process and team members are encouraged to make decisions for themselves. Examples of employee participation include: i. quality circles or project groups in which employees work on projects where considerable responsibility is delegated to the team. You often see this in industrial manufacturing companies for assembling products ie. cars. ii. Suggestion system - where employees are given channels to provide suggestions or new ideas to managers within the organisation. iii. Team meetings or town halls where employees are encouraged to share ideas freely without retribution from management. iv. Delegation of responsibility within the organisation. In modern organisations the entry level employees need to be given considerable responsibility because they are often the face of the company. Their direct contact with customers on a day-to-day basis is where many customers form their image and opinion of a company. Furthermore, these employees feedback are often critical...
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...Paper: Bachelor Thesis in Business Administration. Department: School of Sustainable Development of society and Technology. School: Mälardalen University, Västerås. Period: VT-2008. Tutor: Leif Sanner. Date: June 5, 2008 The impact of employee empowerment on service quality and customer satisfaction in service organizations (A Case study of Länsförsäkringar Bank AB) Silvia C. Peters: 1982-05-15. Elham Mazdarani: 1976-12-11. GROUP: 1924 ABSTRACT COURSE: Bachelor Thesis in Business Administration, 15ECTS AUTHOURS: Peters Silvia Chigozirim. Flugsnappargatan 6, 3tr. 72472, Västerås. 0737225113. SUPERVISOR: LEIF SANNER TOPIC: The impact of employee empowerment on service quality and customer satisfaction: a case study of Länsförsäkringar AB. BACKGROUND: Considering the nature of service delivery and particularly intangible-dominant services, employee empowerment becomes a very important issue to organizations producing services. In that, the customers and the employees are, engaged simultaneously in the production of the service. This inseparability is what is considered by the organization in choosing how best to serve its customers, either by the traditional method or through the empowerment approach. The inability of the management to control the service encounter makes the employees responsible for the quality of service delivered to the customers. In order for the management to trust that the employees are successful in dealing with their customers, the management has...
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...The manufacturing TQM and service quality literatures: synergistic or conflicting paradigms? Rhian Silvestro Warwick Business School, University of Warwick, Warwick, UK Introduction Although most of the exponents of TQM explicitly claim that TQM is transferable to services, the precepts and practices have been derived from the experience of consultants and practitioners in manufacturing. Both the US and Japanese “gurus” focus and address their work primarily to manufacturers, with application of TQM in services only given secondary attention. As Albrecht (Albrecht and Bradford, 1990) puts it, these contributors “were born in a manufacturing era, and they have a predominantly manufacturing mindset at their foundation”. Yet, despite its manufacturing origins, both academics and practitioners have, over the past 15 years, been concerned to apply and transfer TQM principles and practices to services. However, the inadequacy of the literature in guiding service managers and transferring the TQM principles, management tools and techniques to service environments has become a familiar theme (see for example, Albrecht and Bradford, 1990; Feigenbaum, 1988; Ghobadian and Speller, 1994). Many of the tools and techniques are quantitative and have limited application in service environments where the deliverables are often intangible, heterogeneous and their consumption and delivery simultaneous. In part no doubt to address this deficiency, the service quality literature has evolved over...
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...Implementing Empowerment in an IT Organization By Student X GM591: Leadership and Organizational Behavior Dr. Ron Stone Keller Graduate School of Management Introduction 3 Problem Statement 5 Literature Review 5 Causes 14 Solutions 16 Reflection 19 Appendix 21 Introduction The organization I chose to study is Software Engineering (SE) in the Internal Information Services (IIS) unit of Defense Contractor X’s Information Technology (NGIT) Sector. The mission of the organization is to conceive, develop and maintain software engineering solutions for the IT Sector of Defense Contractor X. SE is comprised of a Director, Tens Level Managers, Unit Level Manager, Team Leads and Software Engineers. The Director and Tens Level Managers have three to eight people reporting to them. The Unit Level Managers have from fifteen to twenty people reporting to them. In order to manage such large numbers of people, the Unit Level Managers are encouraged to empower their employees to take ownership of their jobs. The Team Lead role is used as a substitute for a Unit Level Manager, with increased responsibilities, but there is no increase in pay or grade when someone assumes the job. Often managers use the Team Lead role to groom future managers of NGIT. Many of the Team Leads are motivated, self-directed individuals who have a certain amount of autonomy in their current roles, which pre-disposes them for managerial work in the organization. OCI...
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...Introduction: In this paper I will discuss empowerment. What does empowerment means? It promotes people to improve skills and knowledge that will allow a people to better themselves. Help them develop within themselves and in the society. I. What is Empowerment? Empowerment is any process that provides greater autonomy to employees through the sharing of relevant information and the provision of control over factors affecting job performance (Newstrom, 2011). Empowerment gives employees opportunities to make their own decisions regarding to their job. Employees have an since of system model in their organization. In my workplace I do have a since of empowerment. I have the ability to learn and access skills to improve my knowledge in the organization. I’m able to go to my manager to share ideas for the organization. By having an opening communication with my manager that help me with my job. Empowerment is identified as being embodied in an array of new management techniques representing the latest approach to employee involvement, and contributing to greater responsibility for employees (Hudson, 2001). My manager has a supportive leadership in the organization she encourage me show my ability in judgment to sort out right and wrong. II. Empowered A time when I felt truly empowered it is now. I have a positive thinking about my ability to make changes in my job today. My manager give me empower. My manager empowerment employees in the...
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...4002 - Significant conditions in Employees Empowerment: the Case of Jordanian four Star hotels د. ﻳﺤﻴﻰ ﻡﻠﺤﻢ ﺟﺎﻣﻌﺔ اﻟﻴﺮﻣﻮك اﻟﻤﻤﻠﻜﺔ اﻷردﻥﻴﺔ اﻟﻬﺎﺵﻤﻴﺔ 233 Abstract Data from 95 frontline hotel employees in 10 four star hotel in Jordan show strong association between three significant conditions (communication and information-flow, incentives, and knowledge and skill) and employee empowerment. The findings in this research suggest that communication and information-flow, incentives, knowledge and skill and autonomy among hotel service-employees may have a direct and strong impact on the empowerment of hotel service employees. These four conditions accounted for significant variation in the levels of employee empowerment in four star hotels in Jordan. Levels of empowerment seem to further impact the level of employee job satisfaction indicating a significant association. Implications for future research and for management practice are discussed. Introduction In a competitive environment in which organizations must be faster, leaner, provide better service quality, be more efficient, and more profitable, an empowered and proactive service worker is thought to be essential (Bowen and Lawer, 1992; Fulford and Enz, 1995; Bowen and Lawler, 1995). However, delegation of authority for a long period of time in the past, dominated the management field. In fact, this view changed into the “empowerment” concept as mentioned by Kocel (1998). It covers the participation...
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...Empowerment Approach to Human Services Management Paper Vivian Martinez BSHS/425 October 20, 2014 Staci Lowe Empowerment Approach to Human Services Management Paper In organizational decision making, many individuals should be involved in order to ensure that everyone involved or touched by organizational activities in one way or another is not affected negatively by the decisions made and arrived at by decision makers. Consulting widely before making a decision enables decision makers in the organization make all-round and informed decisions, and decisions that satisfy anyone who is in any way connected to the organization (Donna, 2012). In an organization, clients are the ones who are served by the organization. The affairs of clients are affected directly by any given decision made. Client’s inclusion in decision making process would be of great significance in making them feel to be more of a part of the organizational activities. Clients would be included in the decision making process through requesting them to give their opinions by dropping them in drop boxes in the organization. The opinions given by the clients in the opinion drop boxes would be considered by the management when making decisions in various sectors of the organization. Another way that the organization would include clients in the decision making process is by regularly contacting clients...
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...Total Quality Pioneer Paper Virginia Rackins MGT/449 Bill White October 3, 2011 Quality is something every customer wants in a product he or she is buying. As consumers, we value quality in everything we purchase and expect in life. Quality is something every human need to fulfill his or her wants and needs in life. In this paper, I will try to make the readers understand on how important quality is to our environment and will break down the different elements for quality. “Quality is a dynamic state associated with products, services, people, processes and environments that meet or exceeds expectations and helps produce superior value” (Goetsch and Davis, 2010). Quality simply means that a consumer needs are being met when a product has no defects or deficiencies in it and when the service, people, and the overall experience are handled with the best quality. What is considered as today’s standards may change as time passes. In order for a business to succeed in the business world the consumer has to continually get quality service provided by the employees and the management of the business. Total quality definition has two elements which include: what and the how of total quality. The how element of total quality has eleven components which include: strategically base, customer focus, making quality the #1 focus, scientific approach, hard work and dedication, teamwork, continual process improvement, education and training, freedom through control, unity...
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...The current issue and full text archive of this journal is available at www.emeraldinsight.com/0959-6119.htm IJCHM 23,6 The effects of employee empowerment on employee job satisfaction A study on hotels in Turkey Elbeyi Pelit School of Tourism and Hotel Management, Afyon Kocatepe University, Afyonkarahisar, Turkey 784 Received 22 April 2010 Revised 31 July 2010 8 October 2010 28 December 2010 18 February 2011 Accepted 26 February 2011 ¨ ¨ ¨ Yuksel Ozturk ¨ ¸ Faculty of Tourism, Gazi University, Golbası-Ankara, Turkey, and ¨ Yalcın Arslanturk ¸ ¨ ¸ Faculty of Commerce and Tourism Education, Gazi University, Golbası-Ankara, Turkey Abstract Purpose – The main objective of this study is to determine the impact of employee empowerment on job satisfaction. To serve this purpose, empowerment is taken into consideration as two dimensions – i.e. behavioral and psychological – and the effect of employee empowerment on the level of job satisfaction was examined by taking these two dimensions into consideration as a whole and separately. Design/methodology/approach – A questionnaire was employed in order to collect data on job satisfaction as well as behavioral and psychological empowerment. The data collected were analyzed through correlation and regression analyses. The study covered 1,854 participants employed at five-star hotels in Turkey. Findings – The findings suggest that the most positive aspects related to job satisfaction are relations with the colleagues...
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...Hersey’s Sweet Mission Chatty Kathy HRM500 January 26, 2013 Hersey’s Sweet Mission In this paper will be discussed options to improve Hersey’s sweet mission by redesigning their performance management system. An analysis of Hersey’s values will also be discussed. Another topic of discuss in this paper will be the trends that may impact Hersey the most. Lastly a topic that will be discussed in this paper is the effects that mentoring has on Hersey’s values. Hersey’s Performance Management System My recommendation is to redesign Hersey’s performance management system. With the help of HR, management should attempt to appeal to the company’s diverse group of employees. Offering diversity would show that Hersey wants to include all their workers in their vision of growth. Diversity in the workplace is not limited to ethic origin but many other characteristics such as gender, age, race, etc. The performance management system should focus on two different generations, the millennial and the baby boomers. The baby boomers primary responsibilities would be to train and mentor the millennial workers. Management should consider most baby boomers as the company’s role models, coaches, and mentors to be looked up to by the workforce. Empowering the baby boomers will allow the company and millennial workers to draw on the wisdom and experience which is mutually beneficial to the company and the workforce. Often times baby boomers...
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...of Contemporary Hospitality Management Emerald Article: Teaching human resource management in hospitality and tourism: a critique Tom Baum, Denis Nickson Article information: To cite this document: Tom Baum, Denis Nickson, (1998),"Teaching human resource management in hospitality and tourism: a critique", International Journal of Contemporary Hospitality Management, Vol. 10 Iss: 2 pp. 75 - 79 Permanent link to this document: http://dx.doi.org/10.1108/09596119810207228 Downloaded on: 24-09-2012 References: This document contains references to 19 other documents Citations: This document has been cited by 5 other documents To copy this document: permissions@emeraldinsight.com This document has been downloaded 4078 times since 2005. * Users who downloaded this Article also downloaded: * Tom Baum, Vanessa Amoah, Sheryl Spivack, (1997),"Policy dimensions of human resource management in the tourism and hospitality industries", International Journal of Contemporary Hospitality Management, Vol. 9 Iss: 5 pp. 221 - 229 http://dx.doi.org/10.1108/09596119710172615 Philip Worsfold, (1999),"HRM, performance, commitment and service quality in the hotel industry", International Journal of Contemporary Hospitality Management, Vol. 11 Iss: 7 pp. 340 - 348 http://dx.doi.org/10.1108/09596119910293240 Peter Haynes, Glenda Fryer, (2000),"Human resources, service quality and performance: a case study", International Journal of Contemporary Hospitality Management, Vol. 12 Iss: 4 pp. 240 - 248...
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...Megan Gregor HRM 500: Human Resources Management Foundations Dr. Sue Lowe Strayer University Fall 2010 Abstract This paper will discuss the human resources practices that need to change to support the new strategy of the company implemented by CEO, Rhett Roberts of Redmond Minerals. This paper will identify three ways in which the internet could improve Redmond’s human resource management functions. It will also communicate how my ideas align with Robert’s principles for running his company. And, finally, this paper will evaluate how change, engagement and employee empowerment could have a positive impact of an organization including Redmond Minerals. In supporting the new strategy that Roberts implemented at Redmond, it would involve continuing to build on the foundation of the company that he put in place. In building on this concept, the company would need to continue value its employees, have a strategic goal in what direction the company would like to go and play an even more active role in the training of employees. In continuing to value employees there should be more outreach for programs that involve diversity and inclusion. In attracting more diverse employees, the company would continue to grow and have new ideas to aid in the process of growing. One example of this is in, Mining Excellence at Redmond Minerals, one employee thought that, “…schedules should go from a five day work week to four days based upon business needs.” (pg 53.) This idea was implemented...
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...Deloitte (2013b) is a global company which provides comprehensive accounting services in a range of areas such as: auditing; taxation; consulting; risk management and financial advising. Gender discrimination is prevalent in workforce environments with senior management in companies being male dominated. Deloitte (2013a) understands that inspiring women is integral in the success of their company, knowing that productivity can be increased through using women as an under-utilised resource. Removing glass ceiling barriers for women is important for their status and recognition. Deloitte (2013a) is following this initiative, being a market leader in empowering women. This report will explain that leadership, motivation and human resource strategies have been used by Deloitte to effectively manage its employee’s behaviours through their vision of empowering women. This report will explain that culture in the Asian and Middle Eastern countries play a role in determining the strategies that a company can use. There will be an analysis critiquing the strategies that Deloitte have used, whether they have adopted the correct strategies and what strategies they should implement in the future. “Leadership is the process by which a person exerts influence over other people and inspires, motivates and directs their activities to help achieve group or organisational goals” (Waddell, Jones & George, 2011, p. 172). Deloitte motivates and manages its employees through using the leadership...
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...Operations and Informations management (Author’s name) (Institutional Affiliation) Introduction In today’s business environment, cost effectiveness is routinely characterised by both short production cycles, reduced costs incurred upon production, while the models and varieties of products continues to increase. In addition to that, the global structures of business present many enterprises with a challenge to limit the production period in a bid to maintain the supply in an ever-innovative market setting. The purpose of this paper, therefore, is to dissect the nature of lean thinking, by investigating the definition of the term lean production and the methods and goals that associate with this concept. In addition to that, this essay will explain into detail how the lean management style differs from the other popular management concepts. As such, the article aims at giving a clear presentation of lean thinking and production and the manner in which they influence the business operations. This will happen through a review of the contemporary literature on the term lean, and a summary of the principles and practises associated with lean thinking as well as the stated purpose of the management style in event management operation. Based on this an in depth evaluation of the validity of lean thinking will be made in line with effective event management operations. Literature review ...
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