“ISSUES AND CHALLENGES IN RETAIL SECTOR AND FOREIGN DIRECT INVESTMENT IN INDIA AND ACROSS THE WORLD”

INDRAJIT MITRA
B.Sc. LL.B., 4th Sem.
1B-57, KIIT LAW BOYS HOSTEL, CAMPUS 16,
KIIT SCHOOL OF LAW,
KIIT UNIVERSITY,
PATIA, BHUBANESWAR- 751024, ODISHA. Email- imitrakls31@gmail.com
Mobile- 09438173993.

Abstract
Technology has transformed the buying behavior of customers everywhere. Technology in the store is all moving toward integration and more and more savvy customers. Point Of Sale is undergoing major changes because of broadband access, the need and ability for inventory visibility, customers ordering online, returns and pick- up in the store and also the movement toward an ASP (application service provider) model. It is broadband that will help to transfer the information fast and help retailers to serve their customers on time.
Business Intelligence & CRM: Learning from International Markets-Customer service and customer satisfaction are the backbone of customer relationships. If an organisation can accurately monitor and measure customer service factors and customer satisfaction, it is easier to make appropriate corrections and ensure customer retention, good client references and new customer acquisition.
POS (Point Of Sale)-Point of Sale is a place where actual sale of goods or services occurs. It often refers to the physical cash transfer that takes place between the customer and the seller or the service provider.
Third Party Logistics & Connectivity-Third Party Logistics also sometimes known as 3PL or TPL that has grown not only in India but as well as in other countries around the world is a type of firm that provides service to its customers of outsourced (or "third party") logistics services for part, or all of their supply chain management functions. Third party logistics providers typically