1. Introduction
This is the first chapter it deals with the background with the study, research problem, objective of the study in addition to the sample, data collection methods and organization of the chapter finally limitation of the study will be presented.
In 21st century, the role of information technology is very important in every sector, whether it is agriculture industry and services. The information system’s functions in an organization have expanded significantly over the years. Information system’s of the 1950’s forecast on reducing the cost of routine paper processing, transaction data processing, record keeping, accounting and other electronic data processing. By the 1960’s organizations started viewing information system differently recognizing that information system could be used for general management support, such system was called as Management Information System (MIS) that collected, stored and processed were seen as providing special purpose, customized management control over the organization, such system were called Decision Support System (DSS) and Executive Support System (ESS). Their purpose was to improve and speed up the decision making process. Now information technology has become very important all activities of the organization.

On the other hand, service sector more contributes to the economy of the country under the service of the banking sector is very important one. In our country, there are two forms of banks namely, State banks and private banks.
The State banks are financed by the government through budget and controlled and managerial functions are carried out by them. On her hand private banks are financed by private sector itself and control and management is in the hand of them.
Today we can see the private bank highly use the information technological systems in their every activity rather than in state banks. So,