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Importance of Feedback in Leadership

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Submitted By thiagovnd
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The Importance of Feedback
One of the characteristic of great bosses is the ability to improve, in several different ways, characteristics of their subordinates, in order to do so a lot of communications skills are required and one particular tool is extremely valuable at this point, the feedback.
According to Douglas Stone and Sheila Heen: "Feedback is how we learn about ourselves from our experiences and from other people", it has been used by great leaders to point out opportunities of improvement and qualities of employees therefore increasing their self­knowledge. The ability to dialogue though listening and communicating, where feedback is included, was even listed as one of the
8 Tenets of Good Managers proving that the subject is deeply connected with best practices of leadership. Providing helpful informations during the feedback is also important for improving workers that are performing low. Adam Bryant describes in it's article
Google’s Quest to Build a Better Boss a case study about a manager that had a terrible performance and, after the appropriate feedback and training had been provided to him he were able to be a better professional. He did not became one of the top professionals, but his performance undoubtedly improved.
One of the most popular way of applying feedback in companies is using the
360 technique. One employee receive and provide feedback from the entire team members or coworkers, after the process finishes, another employee will do the same dynamic. The process although is not completely recognized as effective:
"Klugger and Denisi asserted that the link between feedback and performance improvement is not uniform. In fact, it has been show that multisource feedback can have negative effect on performance" says Impact of Multi­Source Feedback on
Leadership Competency

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