| Stevenson UniversityGraduate SchoolBTM606 Creativity in Information SystemsIncreasing Productivity of the Print Management System | |

Contents
Table of Figures 2
Background Information 3
Problem Statement 4
Three Basic Principles Behind All Creative Thinking 4 Preparation Phase 6 Imagination Phase 8 Development Phase 9 Troubleshooting with Technology App on Tablet 10 Scenarios 10 Action Phase 12
Conclusion 13
Glossary of Terms and Abbreviations 15
Bibliography 16
Table of Figures Figure 1 – HP All-In-One Printer 3 Figure 2 – Plesk’s Model of Directed Creativity 5 Figure 3 – Flowchart for Current Print Management System 7 Figure 4 – Six Thinking Hats 8 Figure 5 – New Print Management System Flowchart 13
Figure 1 – HP All-In-One Printer

Background Information
As part of the Digital Learning Initiative, Baltimore County Public Schools (BCPS) contracted Hewlett-Packard (HP) for hybrid devices and all-in-one printers. HP was contracted to deliver, service, and maintain the HP revolve devices and the all-in-one networked printers to all central offices and school locations for BCPS. HP technicians removed all previously owned BCPS printer equipment and replaced them with HP networked all-in-one printers to be more cost effective and efficient. This new process was designed to fulfill Dr. Dance's vision to create budget savings that will allow BCPS to reallocate funding resources for the purchase of tablets/laptops for every teacher and student over the next five years (Baltimore County Public Schools). As we move forward into the digital curriculum it is anticipated that we will see additional savings in the reduction of printing requirements, paper, toner etc.
BCPS employees were misinformed that the all-in-one printers were wirelessly connected to HP Services to communicate when supplies and/or service was necessary.