...Information Systems in Organizations (Wallace) Chapter 1 Information Systems and People 1) China is known as the world's "back office" because innumerable companies in China manage information system applications for a growing number of multinational corporations. Answer: FALSE Page Ref: 6 AACSB: Use of information technology Chapter LO: 1 Difficulty: Easy Course LO: Discuss the role of information systems in supporting business processes 2) A survey of retailers found that modern point-of-sale technology was rated the least valuable element in customer satisfaction. Answer: FALSE Page Ref: 8 AACSB: Use of information technology Chapter LO: 1 Difficulty: Easy Course LO: Describe the functions of customer relationship management (CRM) systems 3) A person's online behavior is an important source of business intelligence. Answer: TRUE Page Ref: 9 AACSB: Use of information technology Chapter LO: 1 Difficulty: Easy Course LO: Explain how information systems can be used to assist in decision making 4) The information systems that support virtual teamwork and collaboration are, in some respects, still in their infancy compared to the more mature operational systems. Answer: TRUE Page Ref: 9 AACSB: Use of information technology Chapter LO: 1 Difficulty: Easy Course LO: Explain how IS can enhance systems of collaboration and teamwork 5) The development and application of innovative information systems improve the operations...
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...What major features of a business are important for understanding the role of information systems? To achieve operational excellence. To develop new products and services. To attain customer intimacy and service. To improve decision-making. To achieve competitive advantages. To ensure survival. Define a business and describe the major business functions. A business is a formal organization whose aim is to produce products or provide services for a profit. The type of business and organizational setup determines the major business functions. Production will need to be developed; the requirement for machinery and people will be set. Next will need some sort of marketing and sales group, to make and keep track of sales. Then a finance and accounting group to track all expenses. Lastly, an HR department will hire, recruit, and train the work force. Define business processes and describe the role they play in organizations. The actual steps and tasks that describe how work is organized in a business are called business processes. They define how business tasks are performed and refer to unique ways work, information, and knowledge are coordinated in a specific organization. Many business processes are tied specific functional area. Like mentioned above the manufacturing and production group will assemble the product, check quality and producing a bill of materials. The Sales and marketing group identify customers promote the product and sell it. The finance and accounting...
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...Information systems From Wikipedia, the free encyclopedia Information system (IS) is the study of complementary networks of hardware and software (see information technology) that people and organizations use to collect, filter, process, create and distribute data.[1][2][3] Information Systems encompasses a variety of disciplines such as: the analysis and design of systems, computer networking, information security, database management, and decision support systems. Information Management deals with the practical and theoretical problems of collecting and analyzing information in a business function area including business productivity tools, applications programming and implementation, electronic commerce, digital media production, data mining, and decision support. Communications and Networking deals with the telecommunication technologies. Information Systems bridges business and computer science using the theoretical foundations of information and computation to study various business models and related algorithmic processes within a computer science discipline.[4][5][6][7][8][9][10][11][12][13][14] Computer information system(s) (CIS) is a field studying computers and algorithmic processes, including their principles, their software and hardware designs, their applications, and their impact on society[15][16][17] while IS emphasizes functionality over design.[18] Any specific information system aims to support operations, management and decision making.[19] In a broad...
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...Chapter 2 Global E-Business: How Businesses Use Information Systems 2.1 © 2010 by Prentice Hall Management Information Systems Chapter 2 Global E-Business: How Businesses Use Information Systems LEARNING OBJECTIVES • Define and describe business processes and their relationship to information systems. • Evaluate the role played by systems serving the various levels of management in a business and their relationship to each other. • Explain how enterprise applications, collaboration and communication systems, and intranets improve organizational performance. 2.2 © 2010 by Prentice Hall Management Information Systems Chapter 2 Global E-Business: How Businesses Use Information Systems LEARNING OBJECTIVES (Continued) • Explain the difference between e-business, ecommerce, and e-government. • Assess the role of the information systems function in a business. 2.3 © 2010 by Prentice Hall Management Information Systems Chapter 2 Global E-Business: How Businesses Use Information Systems The Tata Nano Makes History Using Digital Manufacturing • Problem: Outdated manufacturing processes, timeconsuming manual labor. • Solutions: Digital manufacturing systems allowed Tata to create a $2,500 car without sacrificing safety or value. • Dassault Systems’ Digital Enterprise Lean Manufacturing Interactive Application drastically reduced development cycle. • Demonstrates IT’s role in fostering innovation and improving efficiency. • Illustrates...
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...forces in Iraq encounter with information systems? What management, organization and technology factors contributed to these difficulties? U.S. military forces in Iraq encounter the information system where information was passed vertically which delayed the flow of information. The organization was centralized. In this type of organization, activities are focused within a particular location. It is a traditional structure of an organization that refers to process of arranging all the technology related services in a single business unit which then provides service to the whole organization. Management is a key issue in centralization and there is commonalty, consistency and compatibility across the work groups (Rockart, Earl & Ross, 1996). It provides the standardization in the company. But, there is no business unit ownership and control of the system. Centralized organizations are unresponsive and fail to meet every business unit’s need. Leaders are more authoritarian in this type of organization and this type of organization perform mostly routine task (Laudon & Laudon, 2010). Because of these features, information system during Iraq war was not very responsive. Information had to go up in the chain of command before any decision was made which delayed the flow of information to the front-line officers. Describe TIGR and explain why it has been so beneficial to U.S. patrol groups in Iraq? TIGR, or the Tactical Ground Reporting System is an application developed by...
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...ASSIGNMENT ON MANAGEMENT INFORMATION SYSTEM Air Asia has passengers that have reached more than 50 million passengers by now. This achievement s would not have been possible if not through IT technology, management and organization combined effort. Unlike MAS that provided costly but quality service, Air Asia provides quality and cheap service. These actions are accomplished not just through the strategic steps undertaken by Air Asia’s management but by the right use of information system in its organization. The online ticket reservation system is one example of how information system is applied with technology to achieve its goal of its organization. The online sales are no longer done through agents but through websites in the internet and therefore its easy and accessed worldwide. The number of clients increased in huge number due to easy access through the websites as transactions are done online. The operational management level to the executive level never lose out in keeping their communication intact. The information system manager have kept track by giving the right information to the executive and decision support officers and at the same time making sure of the cheap cost of the flight as well which is not easy to do at this competitive age. Air Asia can use management information system in other areas as well. It can employ both traditional as well as IT technology to further improve its services. I recommend that a person is employed to meet their potential clients...
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... * * * * * * * * * * * * * Information System Briefing * * * * * * * * * * * * * * * * * * An information system is a combination of data, processes and information technology that interact to collect, process, store and provide output for an organization (Wager,K 2009). In an health care organization there are two types of information systems: administrative and clinical. In order for an organization to find the best system they must follow the process for selecting and acquiring an information system. * System implementation begins when the organization gains the system and begins to put it in use. There are several stakeholders that are involved in the implementation process. The CFO (chief financial officer) manages the budget and all future expenses. The CEO (chief executive officer) is the leader of the organization and overlooks everything that is done. The implementation team gets everything in order and ready for the implementation of the new system. The vendors job is to find the system that best fits the buyers requirements. The IT department operates and assists with technical support. To start the implementation process an implementation team should be assembled and a system champion must be identified. The system champion will be responsible for leading the team. Then the team will come together and determine...
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...for understanding the role of information systems? A business is a formal complex organization producing products or services for a profit. Businesses have specialized functions, such as finance and accounting, human resources, manufacturing and production, and sales and marketing. Business organizations are arranged hierarchically into levels of management. A business process is a logically related set of activities that define how specific business tasks are performed. Business firms must monitor and respond to their surrounding environments. 1.1 Define a business and describe the major business functions. A business refers to a formal organization whose aim is to produce products or provide services for a profit. Every business, regardless of its size, must perform four functions to succeed. It must produce the product or service; market and sell the product or service; keep track of accounting and financial transactions; and perform basic human resources tasks, such as hiring and retaining employees. 1.2 Define business processes and describe the role they play in organizations. A business process refers to a logically related set of activities that define how specific business tasks are performed. Business processes are the ways in which a business collaborates and organizes work activities, information, and knowledge to produce their products or services. 1.3 Identify and describe the different levels in a business firm and their information needs. The different levels...
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...INFROMATION SYSTEMS AND SOFTWARE APPLICATIONS Larger numbers of software applications are used to perform the various department tasks. Determining why a company needs information system and software application for the various departments. A company must have knowledge of the information systems and software applications, to allow the department to use the product; the various software applications are different. To perform daily task and jobs within a company requires at less one information system several software application systems. The information system is made up of data items, information, and knowledge within a business. According to Smith “information system refers to technology designed to handle the data that institutions receive, process, generate, save, backup, disseminate, and use to make decisions” (2007). Software applications are programs store in the information system. According to Rainer, “software is a program or collection of programs that enable the hardware to process data” (2008). The information system is the fast way to obtain needed data for the various departments within a business. “Regardless of the overall trends in software (increases complexity, increased cost, and increasing numbers of defects), software has become an everyday feature of our business and personal lives” (Pearlson, 2005, p 350). Businesses are creating of various departments that work with different software application. The various...
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...Abstract This paper will compare and contrast the application of information technology (IT) to optimize police departments’ performance to reduce crime versus random patrols of the streets. It will describe how COMSTAT as an information system (IS) implements the four (4) basic (IS) functions; and it will discuss the fashion is which IT systems have made police departments more efficient in preventing and responding to crime. We will also explore the strengths, weaknesses, and SWOT analysis. This is essential for police departments that intend to use the implementation of the new predictive policing. 1. Compare and contrast the application of information technology (IT) to optimize police departments’ performance to reduce crime versus random patrols of the streets. Information Technology (IT) has become a staple of current business, services, and life in around the world. It is used in almost every business organization one can think of. Information Technology makes life easier for us today in our daily operations. The ability it provides for us to communicate worldwide, store as well as retrieve data, and expand or reduce a footprint, and track things beyond measure has catapulted it to the forefront of business assets. In an effort to take advantage of this ability, public services have adopted technology as well. From Fire Departments, to government agencies, and police departments have applied IT with aspirations of optimizing performance...
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...©2006 Prentice Hall Information Management Chapter 03 Part 01 5– 5- 2015 Information Systems and Business Strategy ©2006 Prentice Hall Intended Learning Outcomes (ILOs) By the end of this chapter, the students will be able to: • Explain the relationship between organizations, management, information systems, and business strategy. • Know the features of organizations that should be understood before designing and operating information systems. • Determine the role of management in organizations and see where information systems have an impact. • Finally, examining the problems that firms face from competition and the ways in which information systems can provide competitive advantage. ©2006 Prentice Hall Organizations and Information Systems • The interaction between information systems and organizations is mutual. Designing IS in any organization is influenced by many mediating factors such as the organization’s structure, business process, Policies, culture, environment, and management decisions. • Definitely, You will not be able to design new Information systems successfully without understanding your own business organization. The relationship between organizations and Information Systems What is an Organization? • An organization is a stable legal entity with internal rules and procedures that takes resources (Inputs) from the environment and processes them to produce outputs. • This definition...
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...Development of Hospital Information Systems: A deeper look at What goes on First, I would like to assessment the history of hospital information systems and how it has changed to the point where analytics is so important. When I have an opportunity to join the industry, which will be hopefully in 2016, I will see just so many of these changes that will occur, and I believe that a data warehouse, along with analytics tools, is a essential module of any CIO’s application portfolio. This might make more sense with some past viewpoints. They need to review the trends in health information systems decade by decade. I’ll list the main influence that was driving healthcare, then the driver for the IT, and finally the resulting health information technology (HIT) innovation: *1960s: The main healthcare drivers in this era were Medicare and Medicaid. The IT drivers were expensive mainframes and storage. Because computers and storage were so large and expensive, hospitals typically shared a mainframe. The principal applications arising in this environment were shared hospital accounting systems. *1970s: One of the main healthcare drivers in this era was the need to do a better job communicating between departments (ADT, order communications, and results review) and the need for discrete departmental systems (e.g., clinical lab, pharmacy). Computers were now small enough to be installed in a single department without environmental controls. As a result, departmental systems boomed. Unfortunately...
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...service request SR-rm-004 from Riordan Manufacturing, Chief Operating Officer Hugh McCauley writes, “Analyze the HR system to integrate the existing variety of tools in use today into a single integrated application” (Apollo Group, 2007). The company wants to use a more updated approach to handling Human Resources (HR) tasks. The following document provides a detailed proposal of how to fulfill Hugh McCauley’s request. The document is presented in several sections that are outlined below. 1. Information Gathering Techniques 1.1 Keys to Successful Information Gathering 2. Project Scope 3. Feasibility 4. Application Architecture 5. Data Flow 6. System Implementation 6.1 Coding 6.2 Testing 6.3 Installation 6.4 Documentation 6.5 Training 6.6 Support 7. Conclusion Information Gathering Techniques The information gathering process should begin with an Internet search using key Phrases such as human resources information systems (HRIS), human resources software, human resources handbook, and human resources model. All of these search phrases will return many results that will provide information on HR system designs, software specifically for HR departments, and other companies’ policies and capabilities. One may also receive results reflecting ideas for HR systems that may not currently be in use, and testimonial about ideas that work in today’s businesses. Researchers can elicit more specific information from software companies, consulting firms, or individuals through...
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...Domino’s Sizzles with Pizza Tracker Management Information Systems 625 Jacob M. Shannon Walsh University Case Study #1 There has been a definite transition in the pizza delivery business, with massive pizza chains vying for the most innovate way to create and sell their product. Even though this case may be a few years dated, one can still observe these innovations occurring in the present. Through intricate and efficient information systems, these innovations can be a viable and a creative way to get the customers what they want; however, in a different more unique fashion that can appeal to a wide and young demographic. Where one business lacks in quality compared to the other chains, the business can make up for it with innovative strategies for the customer to create the product they want. This in a sense almost gives the company, like Domino’s, a competitive edge when their quality doesn’t match competitors’. Utilization of systems like Pulse, a proprietary point-of-sale system, is an important asset in maintaining consistent and efficient management functions in each of its franchises (Laudon & Laudon, 2012). There are various types of information systems utilized within Domino’s strategy to gain a valid entry in the pizza chain market. One of these systems implemented is the transaction processing system or (TPS), which is utilized within their Pulse network. The transaction processing system serves to perform and record the daily routine transactions necessary...
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...developing their information systems because the demand for furniture was increased. In the beginning a process oriented approach was utilized. Each separate application had its own data files. The applications automated the manual systems on which they were modeled. In an effort to improve its information systems. They then renovated its information systems, resulting in a company wide database and applications that work with this database. Then the primarily use was in the accounting and financial areas. All applications were built in-house, and when necessary, new information systems staffs were hired to support Pine Valley Furniture’s expanding information systems. I believe the company chose this option because it was the most convenient and easiest way to operate, train staff and keep the business organized and running smoothly. However the primary use being in accounting and financial areas is good, however also implementing a sales and production area would be ideal as well, in order to track and keep record of what pieces sell the most, the increases in demand and so on. Also they may have wanted charts and graphs as records for years of sales, when the down season is, if there is one, and they could also have used a program to keep closer track on employees such as hours, dedication, evaluations and so on in order to better accommodate the hard workers. B) Enterprise wide systems are a great option. Organizations invest in the enterprise system software from vendors...
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