...Christopher de León Mizzou Online ID – 444531 crd3n3@mail.missouri.edu English 1000 Exposition and Argumentation The Resistance Toward ATMs It is widely believed that the Automatic Teller Machine (ATM) is a fusion of several different technological inventions throughout the early 1960s. Originating from Luther Simjian’s Bankograph, the ATM is intended to allow its users to complete basic transactions without the assistance of a bank teller (Automated Teller Machines, 2010). Today, many people actually resist the use of ATMs because of the cyber and physical risks associated with their use. This technology is widely opposed due to shortcomings on security, the increased cost of usage, and a non-existent human interface. Though the ATM was meant to provide and ensure users banking satisfaction, these limitations, through error and lack of immediate transparency, prevent the simplicity and efficiency that the machine was intended to provide. First and foremost, ATMs are a threat to the security of both the financial institutions and their account holders. There are three key vulnerabilities presented when using an ATM. There is a threat to physical security, a threat to virtual security, and the threat of fraud. Physical security is at stake given that a machine is somehow broken in to. If you take 5 minutes to scour the Internet, you will find a plethora of reports from various cities where ATMs were physically broken in to and robbed. In 2014 alone, over 619 explosive attacks...
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...A RESARCH REPORT On CUSTOMER SATISFACTION ON ATM SERVICES: A CASE STUDY OF DENA BANK At [pic] Submitted to (Jiwaji University, Gwalior) For the partial fulfillment of the award of Master of Business Administration (2007-2009) Submitted by (Shilpa Senger) [pic] Estd. 2002 Institute of Information Technology & MANAGEMNT DECLARATION This is to declare that the Research Report has been accomplished by me and being submitted in partial fulfillment of requirement for the award of the Degree of Master of Business Administration from institute of Information technology and management affiliated to Jiwaji University Gwalior This work has not been submitted by me anywhere else for the award of any degree or diploma. All sources of information are based on my on job training experience and lea Shilpa Senger MBA-4th Semester ACKNOWLEDGEMENT It is a great pleasure for me to put on records my appreciation and gratitude towards Mrs. Vandana Bharti (A.H.O.D. of M.B.A. Department) for his encouragement towards preparation of this report. I would like to express my deep sense of gratitude to prof. Preeti singh for giving me valuable suggestion and encouragement. I offer heart felt thank to my Parents, Brothers and all my friends for their moral support and...
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...America’s Advance Functionality Automatic Teller Machines (ATM) MIS 140 I. Introduction: Banking Industry Over the past couple of years, due to the decline in home values and the increase of mortgage defaults, the retail and commercial banking industry has sustained huge losses. The amount of loss varied from bank to bank as there were many mergers and acquisitions by the FDIC or larger banks that were able to hedge their own risk. The banking industry seems to just now be restoring what seemed to be a general loss in confidence and faith on the part of the general American public. The financial crisis accelerated an ongoing fundamental change in the banking industry as banks diversified their services to become more competitive. Some other financial services that many banks offer their customers include: financial planning and asset management services, brokerage services, and insurance services. Outside of the tangible service offerings, companies have also stepped up their interpersonal relationships with their customers as well. An increase in customer service have led to some fundamental changes in the way they conduct their business. Thus, the purpose of this paper is to look at one company of note, Bank of America, to see the way they have made some fundamental changes in their customer service that that, has in effect, revolutionized the way they use technology through the use of automatic teller machines. Overview of Bank of America Bank of...
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...of ATMs has made it very possible to withdraw money at anytime of the day. In Early days, we had to make a trip to the bank every time we wanted their bank balance, deposit funds (or) withdraw money, but these days all these can be done in an ATM anytime we want. We do not need to worry about the bank being closed regardless of weekends (or) holidays. Also, it has become easy to advertise through the internet and thereby promoting the business in a faster way. While there has been a great interaction between ATM machines and banking customers in the modern days, there are also disadvantages of using ATM machines instead of dealing with the banking tellers in person. The most important thing is that we have to protect our debit card. If it is lost or stolen, it can be used by the finder, which can lead to potential losses for us. Another problem is the machine taking our card. If we enter the wrong PIN or the machine malfunctions, our card may disappear into the machine. Also, there is a risk of overspending because an ATM gives us access to our money even after bank hours. If...
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... * Detail-oriented, efficient and organized professional with extensive experience in accounting systems. * Posses strong analytical and problem solving skills, with the ability to make well thought out decisions. * Resourceful in the completion of projects, effective at multi-tasking. * Scanning and sorting mails Reimbursement * Meeting charges goal for end of month * Registration . Enter patient’s billing account information, Collection, Entries in a timely manner, and placing medical information into system * Reviewing patient charges, diagnosis, date of service, Codes, Description, and * Detail number Pre-Billing * Preparing Billing information for Coders 1990-1991 Heritage Trust Federal Credit Union Bank Teller * Processing monetary...
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...Business Plans Handbook Business Plans A COMPILATION OF BUSINESS PLANS DEVELOPED BY INDIVIDUALS NORTH THROUGHOUT AMERICA Handbook VOLUME 16 Lynn M. Pearce, Project Editor Business Plans Handbook, Volume 16 Project Editor: Lynn M. Pearce Product Manager: Jenai Drouillard Product Design: Jennifer Wahi Composition and Electronic Prepress: Evi Seoud Manufacturing: Rita Wimberley Editorial: Erin Braun ª 2010 Gale, Cengage Learning ALL RIGHTS RESERVED. No part of this work covered by the copyright herein may be reproduced, transmitted, stored, or used in any form or by any means graphic, electronic, or mechanical, including but not limited to photocopying, recording, scanning, digitizing, taping, Web distribution, information networks, or information storage and retrieval systems, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without the prior written permission of the publisher. This publication is a creative work fully protected by all applicable copyright laws, as well as by misappropriation, trade secret, unfair competition, and other applicable laws. The authors and editors of this work have added value to the underlying factual material herein through one or more of the following: unique and original selection, coordination, expression, arrangement, and classification of the information. For product information and technology assistance, contact us at Gale Customer Support, 1-800-877-4253. For permission to use material...
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...3 Testing Evaluation Research 3.1 Research on strategy 3.2 Research on similar project 3.3 Research on methodologies Research on Development 3.4 tools 4 References Page Number 1 1 3 3 3 3 4 5 5 6 7 8 8 8 8 9 12 14 1 THE WORKING OF ATM Chapter 1: Introduction 1.1 project background Automated teller Goods (Automatic teller equipment) will often be a growing number of utilized these days as a possible easy and simple, hassle-free assortment with regards to guide Tellers. However, there may be present research upwards with regards to quite a few apparent many different numerous insecurities by way of ATMs, their own features and the way they may be successful. This kind of forms identifies what sort of financial institution works usually in addition to signifies specific issues regarding security through employing these kinds of Cash machine gadgets. Evaluation signifies that existing Bank techniques appear to offer we “security through obscurity” instead of the a lot encouraged “open, specialist review” strategy. This may at risk of become due to Financial institution businesses never improving their unique executive so that we can preserve computability along with ATM machine vendors. Work with a considerably guarded style concerning financial particular modifications needs to be mentioned in today's plan. Many of these changes include using some various different essential testimonies with regards to prospective models connected with Standard bank methods, using better...
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...The article presents a study which aims to analyze the role of information technology (IT) in the Indian banking industry. Indian banks are investing heavily in the technologies such as automated teller machine (ATMs), net banking, mobile banking, tele -banking, credit cards, debit cards, smart cards, call centers, CRM, data warehousing etc. It is essential to evaluate the impact of information technology on the performance of Indian banks in terms of extended value added services and customer satisfaction thereby. Foreign banks and Private sector banks which took more IT initiative, were found to be more efficient and more competent force than public sector banks in India. Based on the article, technological innovations have enabled the industry to open up efficient delivery channels. It is said that IT has helped the banking industry to deal with the challenges the new economy poses. The study examines the views of banking customers on the implementation of IT in banks. According to the author, private and foreign banks use more IT-related banking services than public sector banks. Keywords and Abbreviations: Awareness level, Banking sector, Customer Satisfaction, ITeS, Security ATM – Automated Teller Machines / Any Time Money CBS – Core Banking Solution IAM – Investment and Assets Management CRM – Customer Relationship Management GRC – Governance Risk and Compliance IDRBT - Institute for Development and Research in Banking Technology...
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...Information Systems Description Assignment Business Information Systems 100 School of Information Systems Curtin University 23/7/12 • v4.0 Student and Workshop Details | | | |Information |Enter Your Details | |Student Name: |Thet Khant Oo | |Student Number: |16187025 | | | | |Assessment Item: |IS Description Assignment | |Institution / Location: |Curtin Singapore/Singapore | | | | |Workshop Leader Name: ...
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...cases has make up of several possible sequences for users to interact with a system of a particular environment that is in relation to a particular goal. There are a group of elements that the use case consists of, these elements in be in either the classes or interfaces category. Use cases give a description of how users will perform tasks. There are two main parts of a use case; the steps a user will take to accomplish a particular task on the ATM machine, and the way the ATM should respond to the user's actions. A use case will begin with a user's goal and end when that goal is fulfilled. A use case will describe the interaction sequence between a user and an ATM machine. Each use case captures the actor (the user of the ATM machine), the interaction (what does the user want to do?), and the goal (what is the user's goal?). Writing the steps in a use case are generally done in an easy-to-understand narrative. The members of the design team will then actively define the requirements. The steps to interact with an ATM machine are as followed: 1. Insert your ATM card or credit card. 2. Enter your personal identification number (PIN). 3. Select “Withdrawal” from the transaction menu. 4. Select “cash”...
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...Use Cases Christopher Dole Professor Jennifer Merritt CIS210: Systems Analysis and Development 3 February 2013 A use case diagram demonstrates the uses and requirements of a process and its actors. When creating use case diagrams they should be simple and easy to understand so that all levels of outside users can see and understand the roles they have in the overall project (Chen, Slides 6,7). In my first use case we see a use case that addresses the actors and actions for an ATM withdrawal. The use case diagram is simplified and shows how a customer will use an ATM machine to request a withdrawal. It shows the initial interaction in which it is understood the customer will need to enter their ATM Card and provide their PIN to gain access to the account information that is magnetically stored on their card. The high level overview shows a real basic path of the customer requesting a withdrawal and the ATM sending the request to the bank where it receives a confirmation or denial of funds available and then a response is sent to the customer in the form of approval and funds dispersed or a denial. Both will provide a receipt to the customer with the updated balance information or reason for denial. This simple image would be something to provide an Administrator or the like who would be interested simply in the quick path of what is expected. The next UML diagram I included breaks the USE Case into a more specific pattern that shows the events that will take place within...
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...ase CIS210: Systems Analysis & Design Week 6/Assignment 2: ATM Use Case November 15, 2015 The use case in this narrative describes the process and flow of data when a bank customer uses their debit or credit card when withdrawing funds from their account. The use case actors in this scenario are the bank itself and the customer. As a pre-verified condition, the following has already been introduced or pre-existing already within the bank location: a network connection within the bank and to the ATM, an ATM on-site and cash available for withdrawals from the ATM. * In this use case, the ATM withdrawal is consistent with that of data flow and customer selected options, similar to the process of a flow chart. This particular use case scenario, the following events are completed to withdraw funds from an ATM account: (Step 1) The use case begins when a customer inserts their debit/credit card into the ATM. (Step 2) After use case is initialized, the ATM network must validate the customer by requesting for card PIN. (Step 3) Various options are presented for the customer including balance, transfer, withdrawal, fast cash, etc. As part of this use case scenario, the customer wants a withdrawal transaction from the ATM. (Step 4) Customer selects “Withdrawal” from the available accounts shown on ATM display. (Step 7) ATM displays the amount a customer may withdraw with pre-determined amounts ($10, $20, $30, etc.) or “Other” option for customer to request a specific amount...
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...1. EXECUTIVE SUMMARY The project proposal is devoted to studying the current situation in the banking sector Nepal and to revealing of its core dependencies and potential risks in particular. The problem of the project is based on the statement that the banking sector in nepal exists only at rudimentary level because it has evolved difficult transition from highly centralized and planned economy to government-sector dominated, commodity-focused market economy of today. This project of “Banking" will give us the platform to use the software for basic banking purposes ranging from cash withdrawls to cash deposites.Using this software,customoers can access their bank accounts in order to make cash withdrawals,debit card cash advances and check their account balances.Moreover it also provides us with the background and infrastructres to run an ATM card. Through the project the focus has been on using the ATM on a simple and reliable manner which makes use of normal database and input/output operations to give the desired results to the customer. This project is based upon the basic uses and functioning of the ATM as a whole where a customer can create a bank account, deposit his/her balance and retrieve money using a credit or a debit card. Banking system software keeps the day to day transaction record as a part of complete banking.It can keep the information of the account type,account opening form,deposit and withdrawal and searches the transacton,transaction reports,individual...
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...**Club IT** Club IT, Part 3 Club IT customers are using more of the new technology now. They are using the newest advanced technology to better themselves. I think that to keep business growing within the Club IT, they need to create a website. The website will be for them to be able to purchase tickets, get information about what Club IT really do its meaning and if any events are going on customers will be able to look at the website all day at any time. The site can ensure that their regular customer be able to create them an existing account to where they can be able to purchase tickets at a low price instead of the normal price. In thinking of opening up a new Club IT we will have to do a lot of thinking and research on making sure that our business will continue to grow. We will offer twice as much beverage and other drinks to our customers. Some of the things we will have to be ready for would be establishing a new division may create a new organizational design. New manufacturing units, engineering groups or international locations may need distinct managerial and chain-of-command requirements than the ones used in the primary business. A new division allows the creation of different employee requirements, operating goals and product requirements. New divisions may overcome governmental objections for international expansion. Furthermore, the people in this organization would be the customers, Lisa, Ruben, and I. Club IT aim to serve people of the local area...
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...Shuntres L. Willis Global Mkt. 3420 Dr. George Nakos 19 November 2012 Diebold 1. Why do you think Diebold choose this mode of expanding internationally? What were the advantages and disadvantages of this arrangement? Diebold was able to use Philips first and then IBMs distributions systems and gained knowledge about international markets, and reputation. By the 1970s and 1980s the growth of the Diebold was driven by the rapid expectance of ATM in the USA. The company initiated to sell ATM machines in foreign markets in the 1980s. Diebold forged a distribution agreement with the large Dutch multinational company Philips. With this agreement, Diebold manufactured ATMs in the United States and exported them to foreign customers after Philips had made the sale. Therefore, the company selects the entry mode of exporting which is usually the first step for a firm which intend expanded internationally. The advantage is a foreign consumer could trust IBM more easily than a brand of which it never heard of, and the disadvantage were that Diebold could not control the attention its products received from Philips and IBM. 2. What do you think prompted Diebold to alter its international expansion strategy in 1997 and start setting up wholly owned subsidiaries in most markets? Why do you think the company favored acquisitions as an entry mode? Diebold faced a saturated domestic market and increasing foreign demand, especially in developing countries like China, India and...
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