...Tasmanian Hospitality Industry Skills Plan June 2012 Contents Foreword Skills Plan Overview Background & Consultation Hospitality Industry Skills Plan Focus Area #1 Recruitment Induction & Retention Focus Area #2 Customer Service Focus Area #3 Career Pathways Focus Area #4 Fostering a Training Culture Detailed Action Plan 3 4 6 9 10 11 12 13 15 Definitions THA VET Tasmanian Hospitality Association Vocational Education and Training RTOs Registered Training Organisations AACs Australian Apprenticeship Centres 2 Hospitality Industry Skills Plan – June 2012 Foreword The hospitality industry employs approximately 20 000 people1, which is equal to approximately 11% of the Tasmanian workforce. The industry is heavily reliant on casual labour with part-time and casual employees making up almost three quarters of the hospitality workforce in Tasmania2. The role and contribution of the industry to both the economy and community is largely unrecognised. This is reflected in the fact that only a small proportion of employees perceive hospitality as a long term career choice. As hospitality is a service based industry, a skilled workforce is a key requirement to ensure quality service delivery to both local and visitor markets. In order to provide quality service employees require access to training which delivers the essential skills and knowledge. Access to training is only one element of the equation. Also essential is venue owners and operators placing more value...
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...Student Name | | Abdulrahman Redwan | 1316429 | A Global Perspective of Human Resources For Dr. Ali Alkahtani Human Resources: A Global Perspective Employee engagement and cultural issues have become the first challenge facing HR professionals around the world, according to the 2015 Global Human Capital Trends report, released by Deloitte. The report concludes, “Today’s HR challenges require a new playbook—one that helps make HR more agile, forward thinking and bolder in its solutions.” The report says today’s organizations are facing a new world of work that will require a reshaping of strategies for leadership and talent management. Because culture is the driving force in most organizations, engagement and retention strategies need to be responsive to these changes. However, more than half of survey respondents said their organizations have poor programs or no programs at all in place to gauge or bolster engagement levels. Other issues uncovered by the report include a global lack of leadership succession programs, with only 10 percent of respondents saying they have an “excellent” program in place, and the need for a complete makeover of most HR departments. Only 5 percent believe their organization's performance is excellent, with 22 percent saying their department is adapting to their workplace’s changing needs . What is happening in HR in 2011? Are we going to see a shift in the way that HR managers are recruiting employees to...
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...PART TWO RECRUITMENT AND PLACEMENT | | |CHAPTER | |T Five | |Personnel Planning |5 | | |and Recruiting | | | |Lecture Outline | | | |Workforce Planning and Forecasting |In Brief: This chapter explains the process of | | |Strategy and Workforce Planning |forecasting personnel requirements, discusses | | |Forecasting Personnel Needs (Labor Demand) |the pros and cons of methods used for recruiting| | |Improving Productivity Through HRIS |job candidates, describes how to develop an | | |Forecasting the Supply of Inside Candidates |application form, and explains how to use | | |Forecasting the Supply of Outside Candidates |application forms to predict job performance...
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...IMPACT OF E-RECRUITMENT ON HUMAN RESOURCE SUPPLY CHAIN MANAGEMENT: AN EMPIRICAL INVESTIGATION OF SERVICE INDUSTRY IN INDIAN CONTEXT Synopsis of the thesis to be submitted in fulfillment of the requirements for the Degree of DOCTOR of PHILOSOPHY IN MANAGEMENT By VINKY SHARMA Under the Guidance of Supervisor: Dr. Yaj Medury Jaypee Business School, Jaypee Institute of Information Technology, Noida A-10, SECTOR 62, NOIDA, INDIA FEBRUARY, 2010 TABLE OF CONTENTS S. no. Contents Page no. 1. Introduction 3-6 2. Review of Literature 6-13 3. Research Objectives and Hypothesis 13 4. Research Methodology 13-18 5. Data Analysis and Development of model 18-27 6. Conclusions and Implications 27-31 7. Selected References 32-37 8. Annexure I-XIV Vinky Sharma, JBS, JIIT, Feb’2011 IMPACT OF E-RECRUITMENT ON HUMAN RESOURCE SUPPLY CHAIN MANAGEMENT: AN EMPIRICAL INVESTIGATION OF SERVICE INDUSTRY IN INDIAN CONTEXT 1. INTRODUCTION 1.1 INTRODUCTION “We are witnessing a change in the nature of jobs. Muscle jobs are disappearing, finger and brain jobs are growing or, to put it more formally, labor-based industries have been displaced by skill-based industries and these in turn will have to be replaced by knowledge-based industries.” -Charles Handy (1984) Though Charles Handy tracked these radical changes long back in 1984, these touched India very recently. During the last few years, India has witnessed an...
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...Comparative HRM: China and Australia * Introduction Over the last few decades, as a rising number of globalisation of business transactions and organisations are seeking to develop and operate in foreign markets, the need for comparative human resource management studies are increased (Brewster & Mayrhofer (eds.) 2012), there are a lot of differences in HRM in different countries and regions, such as institutional culture, organisational structures, recruitment and development and relation of employee (Crystal & Iles 2013). The comparative human resource management provides a better understanding of different national settings on the management task (Hollinshead 2010). Two countries from different institutional and legal systems which are China and Australia will be comparatively analysed in this essay. Firstly, the overview of both countries and culture dimensions will be analysed. Secondly, three HR features will be outlined respectively include culture, organisational structures, and the content of Human Resource Management. in addition, a critical evaluation will be given for how and why these features in these two countries developed in the way that they have. Moreover, a comparative analysis of how HRM has developed in each country will be given, as well as that approach to HRM. * Background and Different Culture between China and Australia The study of the influences of culture is a key role in HRM (Brewster & Mayrhofer (eds.) 2012). Moreover, due...
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...Saturday Level 5) | March 12, 2016 Student number: 3113644 Primrose chikwiramakomo: | BA Business Studies (Part time - Saturday Level 5) | March 12, 2016 Student number: 3113644 Module Assessment 1: BuyMart Supermarkets: Recruitment and Staff turnover in a Food Retailing Setting Module Assessment 1: BuyMart Supermarkets: Recruitment and Staff turnover in a Food Retailing Setting BuyMart Supermarkets case study analysis 1.0 Introduction The following assignment has been written, following the HRM module principles. This has been done as a component of the BA business studies part time degree programme. This assignment will be analysing a BuyMart supermarket case study, this is to help answer three questions based on the subject of human resource management. The report will consider labour market and recruitment. The case study given looks at the HR challenges faced by BuyMart supermarkets, these challenges include ongoing recruitment and staff retention issues. This assignments aims to make clear of the current external labour market conditions that are making an impact on the organisation’s staff retention and also recruitment challenges . This will done by analysing the supermarket’s approach to recruitment and selection. After carefully analysing the factors causing these challenges this assignments aims to make some key recommendations on how the supermarket can improve in its recruitment process. 2.0 Findings 2...
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...African-American College Students: Personal History, Struggles, and Graduation Rheon Gibson Northern Illinois University Abstract In this report, I discuss the importance of African-American college students in higher education realms and why the topic appeals to my interests. I will also identify trends in research questions, methodology, and research findings; regarding three identified themes; Personal History, Struggles, and Graduation. In addition, I will provide the reader with an evaluation/critique of the existing literature, including; 1) contributions of literature to the field, 2) overall strengths, 3) overall weaknesses, 4) missing elements, and 5) what are the next steps for research. African-American College Students: Personal History, Struggles, and Graduation Introduction Importance to the Field Educational attainment amongst African-Americans is a crucial concept that not only affects African-American communities but it also affects society as a whole. Education provides a solid foundation for individuals to experience personal growth, increase one’s socioeconomic status, and obtain professional careers and licensures. Obtaining higher education does not begin upon admission to an accredited college or university; instead, it begins when one is first introduced to the educational system. This introduction can be in Kindergarten, Pre-K, the first year of home school, or wherever the first fundamental steps of acquiring a higher knowledge of comprehension...
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...Topic 1- Human Resource Management (HRM) Today HRM act as vital role in field of Organizational Management. It is the human aspect of Organizational Management or Business Administration in an organization. HRM is defined as : “HRM is the efficient and effective utilization of Human Resources (HR) to achieve goals of an organization”(Opatha, ) According to the above definition of HRM, a) An organization means an economic and social entity composed of a group of people who interact with each other for the purpose of achieving a common goal. b) Goal refers to desired targets to be achieved in the future. The basic goal of any organization should ideally be to serve the human society. Example; to upgrade the standard of living of Sri Lankan people through the production and distribution of high quality dairy products. c) Human Resources are employees who work for the organization being concerned. It is not an exaggeration that HR is the most significant resource compared with other resources such as financial resources, physical resources, etc. The overwhelming significance of HR is due to its unique characteristics. d) Efficient utilization of HR means optimum use of employee by eradicating or minimizing wastage. It denotes utilizing the right employees in the right number at the right cost. • It is animate, active and living • It has the ability to think, feel and react • Its value appreciate with the passage of time ...
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...The Recruiting Industry: Internet Staffing vs. Traditional Staffing Prepared By: Anthony Moy (amoy29@gmail.com) Jacquelyn Pope (easyon32@yahoo.com) Karishma Sajnani (ksajnani1@gmail.com) Koura Doumbia (kouradoumbia@yahoo.com) Roushan Chowdhury (roushanchowdhury@gmail.com) Twenika Huddleston (Twenika@yahoo.com) Prepared For: Professor Battino HRM594 STRATEGIC STAFFING KELLER GRADUATE SCHOOL OF MANAGEMENT November 10, 2014 Table of Contents Introduction 2-3 Approach 4 Focus 5 Recruiting Industry History 2 Strategic Staffing 2 Internet Staffing 2 Internet Staffing Methods 2 Traditional Staffing/Methods 2 Literature Review 2 Results/Recommendations 2 Conclusion 2 References 2 Introduction In today’s society, you will find that many organizations strive to discover the most efficient, effective way to successfully recruit the ideal candidate that’s a perfect fit within the workplace environment. This can be a daunting task within the Human Resources (HR) department should the appropriate factors not be well aligned with an organizations purpose. This research paper will explore the elements of internet staffing and traditional staffing. Some will argue that tradition staffing is the best method because it’s been proven to achieve great results within the business industry for many years. While others will argue that internet staffing can achieve the same results. However, through the use of technology this method...
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...experiences to perform effectively and efficiently in construction industry, they experience entry and career advancement barriers. This research examines the effects of glass ceiling syndrome on women career advancement in construction industry. Data were obtained through structured questionnaire distributed to workers of selected construction companies. The findings reveal that some of the barriers mentioned in the literature against women career advancement in construction are prevalent in Nigeria, except the existence of equality in respect of male and female in terms of employment and career development opportunity. Also, low women participation in Nigerian construction industry begins in choosing course, education and continues throughout recruitment process. The aim is to encourage women's participation in construction industry and employers to tackle the industry‟s environmental issues by introducing flexible work hour, reducing workload and making the works less tedious and stressful. Also, use of foul languages, harassment of women should be eradicated and continuous supports to balance and family responsibilities should be given. Keywords: Glass ceiling, Women career, Advancement, Construction industry, Management. * Corresponding Author, Tel: +234-8052076718 Email:...
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...Resources Development: Performance Is The Key 4 2.3 An Intellectual Capital Perspective of Human Resource Strategies and Practices 5 2.4 Influence of Supervisory Feedback on Goal Orientation of Employees 8 2.5 Human Resources Now More Than Personnel 10 2.6 New Developments in Employee Training 12 2.7 Managing Human Capital in a Privately Owned Public Hotel Chain 14 2.8 Strategic Human Resources Management: Where Do We Go From Here? 16 2.9 Motivation of the Human Resources for a Sustainable Organizational Development 18 2.10 The Effect of Human Resource Management Practice on Corporate Perfomance: A study of Graphic Communications Group Limited 19 3.0 Objective of the Study 20 4.0 Methodology 21 5.0 Findings 22 5.1 Recruitment 22 5.2 Job Training 24 5.3 Privileges and Rewards 26 5.4 Employee Turnover Rate in UPSB 27 5.5 Employee Performance Measurement 29 5.6 Communication between Employee and Employer 32 6.0 Limitation 34 7.0 Recommendation 35 8.0 Conclusion 36 9.0 References 37 10.0 Appendix 39 10.1 Questions of interview 39 10.2 Log Book 40 10.3 Photo during interview 42 10.4 Articles 42 1.0 Introduction Uniutama Property Sdn. Bhd. (UPSB) was...
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...| ------------------------------------------------- ADRIAN ALEJANDRO GALINDO LARA ------------------------------------------------- STUDENT ID L0174MVMV012 ------------------------------------------------- MBA SEMESTER 2 ------------------------------------------------- MANAGING HUMAN CAPITAL ------------------------------------------------- LECTURER DAVID HALL AND DR. RAJENDRA KUMAR ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ADRIAN ALEJANDRO GALINDO LARA ------------------------------------------------- STUDENT ID L0174MVMV012 ------------------------------------------------- MBA SEMESTER 2 ------------------------------------------------- MANAGING HUMAN CAPITAL ------------------------------------------------- LECTURER DAVID HALL AND DR. RAJENDRA KUMAR ------------------------------------------------- ------------------------------------------------- MHC ASSIGNMENT | HRM-TQM PERSPECTIVES AND RECRUITMENT AND SELECTION METHODOLOGIES | MHC ASSIGNMENT | HRM-TQM PERSPECTIVES AND RECRUITMENT AND SELECTION METHODOLOGIES | PART “A” ESSAY 2327 WORDS (EXCLUDING REFERENCES) HUMAN RESOURCE MANAGEMENT AND TOTAL QUALITY MANAGEMENT PERSPECTIVES Table of Contents Table of contents 3 Abstract 4 Introduction 5-6 Literature Review/Discussion ..7-9 British Perspective 7-8 Latin American Perspective 8-9 Conclusion 9-10 References...
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...Electronic HRM Practice and Organizational Performance Introduction: The processing and transmission of digitalized HR information is called electronic human resource management (e-HRM). E-HRM is the application of IT for HR practices which enables easy interactions within employee and employers. It stores information regarding payroll, employee personal data, performance management, training, recruitment and strategic orientation. Information technology is changing the way HR departments handle record keeping and information sharing. It decreases the paperwork substantially and allows easy access to voluminous data. The employee can also keep track of his/her achievements without having to go through litigious procedures. It uses intranet or other web technology channels. It can also be used for implementation of different HR strategies. The authorization of different HR functions can be distributed through E-HRM. Competitive business environments have compelled the organizations to think speedily to innovate and excel for their survival. Technology advancement is one of the powerful driving forces. It has reshaped the way we communicate, live, work and also the way a business is conducted. Corporations need to shift from physical technology to information technology, from capital centered economy to human centered economy, and further from conflict to cooperative working relationships. Since many years now, information technology seems to be affecting individuals and organizations...
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...MANAGEMENT INSTRUCTOR’S MANUAL Southwood School: A Case Study in Recruitment and Selection By Fiona L. Robson Project team Author: SHRM project contributor: External contributor: Editor: Design: Fiona L. Robson Bill Schaefer, SPHR Nancy A. Woolever, SPHR Sharon H. Leonard Courtney J. Cornelius, copy editor Terry Biddle, graphic designer © 2008 Society for Human Resource Management. Fiona L. Robson Note to Hr faculty and instructors: SHRM cases and modules are intended for use in HR classrooms at universities. Teaching notes are included with each. While our current intent is to make the materials available without charge, we reserve the right to impose charges should we deem it necessary to support the program. However, currently, these resources are available free of charge to all. Please duplicate only the number of copies needed, one for each student in the class. For more information, please contact: SHRM Academic Initiatives 1800 Duke Street, Alexandria, VA 22314, USA Phone: (800) 283-7476 Fax: (703) 535-6432 Web: www.shrm.org/hreducation 08-0768 Southwood School: A Case Study in Recruitment and Selection recrUItmeNt aND SeLectIoN caSe StUDY Teaching Notes This case study has been developed to provide resources to promote learning and understanding in the area of recruitment and selection. Purpose This case will help students understand the complexities involved in effective recruitment and selection. This fictionalized case study is based on a real organization...
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...money from emerging markets: due to the increasing acceptance from the population of the value of lifelong learning, beyond the normal schooling age, the institutions can benefit financially from this by adopting distance education. 4) Catalyst for institutional transformation: the competitive modern marketplace demands rapid change and innovation, for which distance education programs can act as a catalyst. Research Problem: 1) Tough competition in the market of distance learning: In 2006, it was reported that more than 96 percent of the very largest institutions (more than 15,000 total enrollments) have some online offerings, which is more than double the rate observed for the smallest institutions. 2) Variable needs of students: These needs vary between: • Financial (looking for the most cost effective) • Educational (varying between...
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