... MANAGEMENT METHODS AND TECHNIQUES USED TO ENSURE THE INTERNAL AUDIT PERFORMANCE Marian SFETCU Phd. Student, Faculty of Economics Sciences and Business Administration of „Babeș - Bolyai” University of Cluj Napoca.E-mail: marian_sfetcu@yahoo.com. Tel: 0720 760 220 Abstract: This approach shows a research on the usage of managemental methods on the internal audit activity through qualitative and quantitative indicators of performance assurance. Balanced Scorecard, the management method and tool, referred to the Dashboard, contributes to the internal audit performance through resource planning, setting objectives and scope of the audit, communication and approval, following the recommendations, deferring to the code of ethics and how to achieve the objectives. The listed indicators, are components of the proposed management methods and tools, and they define efficency, effectiveness, economy and quality, all elements of the internal audit performance. Keywords: methods and techniques, audit, corporate governance, internal control system, performance indicators, Balanced Scorecard, Dashboard. JEL: M 42 1. INTRODUCTION The importance of using the management methods and techniques concerning the internal audit, is given by providing a new approach to this problem, which highlights the need to ensure the performance by applying new methods and techniques, based on scientific management. This approach was born from the need to adapt the internal audit to the new demands...
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...The Emerald Research Register for this journal is available at www.emeraldinsight.com/researchregister The current issue and full text archive of this journal is available at www.emeraldinsight.com/0268-6902.htm MAJ 19,4 Control self-assessment as a route to organisational excellence A Scottish Housing Association case study James Sheffield Comhairle, The Scottish Centre for European Public Sector Studies, University of Paisley, Paisley, Scotland, and 484 Siobhan White Division of Accounting and Finance, Glasgow Caledonian University Business School, Glasgow, Scotland Keywords Scotland, Housing, Financial management, Auditing, Corporate governance Abstract Control self-assessment (CSA) has been discussed as an audit technique, but little practical guidance is available in the UK on the subject. A limited number of public sector organisations have implemented it. This paper describes a case study of CSA implementation in a Scottish Housing Association. The case study details the decision processes that led to the choice of CSA as a favoured audit technique, and the development of CSA skills within the organisation. This paper examines the broader benefits of a CSA approach, in terms of performance management and employee empowerment. This paper also uses a cost benefit analysis to examine the efficacy of CSA for small organisations. Managerial Auditing Journal Vol. 19 No. 4, 2004 pp. 484-492 q Emerald Group Publishing Limited 0268-6902 DOI 10.1108/02686900410530493 ...
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...Control Self-Assessment Introduction: Management has the responsibility to ensure that effective, sustainable internal controls to keep their areas in line with stated corporate directions, to help it achieve its mission, to minimize surprises and risks, and to allow the organization to successfully deal with change, have been established within their organizations. Internal controls are defined as activities undertaken to increase the likelihood of achieving management objectives in three areas: * Efficiency and effectiveness of operations * Reliability of financial reporting * Compliance with laws and regulations There are many techniques for reaching all parts of an organization in order to assess and manage risks in the organization, self-assessment by front line staff is one of these techniques, some argue the widespread use of questionnaires that are completed by key employees, The questionnaires are designed in a way to help the management in identifying risk and eliminating considerations of risk that do not apply to a department within the organization. The questionnaire serves as management tool for the organization in evaluating how well risks are being addressed through current control policies and practices. It is designed to raise awareness of certain issues and encourage further analysis and discussion. Another technique is the use of interviews with managers in particular business units to determine whether the area is under control...
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...Assessment Tasks Candidate Guide BSBCUS501A: Manage quality customer service Copyright ownership: United Business Services (Aust) Pty Ltd. This book is copyright protected under the Berne Convention. All rights reserved. No reproduction without permission. This book is protected by copyright and may not be reproduced or copied either in part or in whole nor used for financial gain without the express approval in writing of the owner (United Business Services (Aust) Pty Ltd) of the copyright. United Business Services (Aust) Pty Ltd 50 Cupania Street Algester Qld 4115 Ph: (07) 3276 0549 Email: info@ubsconsultants.com.au Web: www.ubsconsultants.com.au BSBCUS501A: Manage quality customer service Assessment Tasks: Candidate Guide Assessment Information The assessment activities associated with the unit of competency BSBCUS501A: Manage quality customer service are listed below: Assessment 1: Written Written answers to questions Assessment 2: Project Written responses to tasks Assessment 3: Project Written responses to tasks Assessment 4: Project Written responses to tasks This guide contains all of the assessment tasks required for completion of unit of competency BSBCUS501A: Manage quality customer service. Prior to commencing the assessments your assessor will explain each task to you. You will be given the opportunity to ask questions and to seek clarification on any of the tasks, and your assessor will...
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...Control Self-assessment for Information and Related Technology To ensure smooth functioning of an enterprise striving to achieve predetermined objectives, business processes are identified and defined. To ensure the proper completion of process work, procedures are defined, documented and established. Business procedures need to be properly controlled to ensure smooth completion. Out-of-control procedures are expensive; therefore, controls need to be in place. These controls can be preventive, detective and/or corrective in nature. However, the adequacy of controls over procedures depends on various factors, including a balance between costs incurred for implementing controls and the resulting benefits derived. Many controls are essential overheads for the business, and therefore, their effectiveness must be reviewed periodically. Internal audit of controls, an essential overhead, helps avoid relaxation on controls. Ultimately, the control overheads constitute a major expenditure item. Assurance that the controls are in place and effective is essential. This assurance can be given through control self-assessment (CSA), also referred to as control self-assurance. Systems and procedures for many business organizations within various sectors have evolved over time. For example, banking is the oldest service sector and the controls over banking procedures are essential not only for the bank, but also for society in general. Controls in banking procedures have also evolved over...
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...Guide BSBCUS501A: Manage Quality Customer Service Elements of competence Plan to meet internal and external customer requirements Ensure delivery of quality products and/or services Monitor, adjust and review customer service 1 BSB51107 Diploma of Management _____________________________________________________________________________________________ Module description This module covers the skills and knowledge required to advise on and carry out customer service strategies and to evaluate those strategies on the basis of feedback and design for service improvement. Learning outcomes Students will, upon successful completion of this unit understand the needs of both internal and external customers using processes such as research and motivational programs to ensure a quality delivery is achieved. Teaching program The program is of forty (40) hours duration, comprising eight (8) hours per week for one teaching block of five (5) weeks. The program will consist of four hours of lectures and four hours of tutorials per week Course requirements To be assessed as competent for this unit of competency you must be able to do the following: (1) (2) Demonstrate understanding of all learning outcomes Successfully complete and submit all tasks as requested Through consultation with industry, the following assessment methods have been deemed appropriate for this unit. Role-play assessments are considered essential to demonstrate competence in “people skills” such as handling customer...
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...Elements of competence Plan to meet internal and external customer requirements Ensure delivery of quality products and/or services Monitor, adjust and review customer service 1 BSB51107 Diploma of Management _____________________________________________________________________________________________ Module description This module covers the skills and knowledge required to advise on and carry out customer service strategies and to evaluate those strategies on the basis of feedback and design for service improvement. Learning outcomes Students will, upon successful completion of this unit understand the needs of both internal and external customers using processes such as research and motivational programs to ensure a quality delivery is achieved. Teaching program The program is of forty (40) hours duration, comprising eight (8) hours per week for one teaching block of five (5) weeks. The program will consist of four hours of lectures and four hours of tutorials per week Course requirements To be assessed as competent for this unit of competency you must be able to do the following: (1) (2) Demonstrate understanding of all learning outcomes Successfully complete and submit all tasks as requested Methods of assessment Role-play Written report Examination/Test Through consultation with industry, the following assessment methods have been deemed appropriate for this unit. Role-play assessments are considered essential to demonstrate...
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...- 2015 Study load: 3 EC Master in Logistics Management Program Table of Contents 1 Educational content 3 1.1 Short outline module 3 1.2 This module contributes to the competency/cies: 3 1.3 Context / interconnection 3 1.3.1 Learning Tracks 3 1.3.2 Relation with other modules/subjects 3 1.4 Entry requirements 3 1.4.1 Starting Level 3 1.4.2 Conditions 3 1.5 Learning outcomes 3 1.6 Compliance 5 2 Assessment 9 2.1 The assignment 9 2.2 Product 11 2.3 Test criteria 11 2.4 Assessment procedure 12 2.4.1 Assessment Methods 12 2.4.2 Fraud & plagiarism 12 3 Working method and support 12 3.1 Module information 12 3.2 Practical information 12 3.3 Teaching method and coaching 13 3.4 Programming and Planning 14 3.5 Literature 16 3.6 Complaints 16 4 Appendices 17 MLM Block 3 19 Educational content Short outline module Leading and Managing Supply Chains is designed to provide students with in-depth knowledge and understanding of the skills, processes and techniques used to coordinate activities across the supply chain to support the achievement of a company’s supply chain goals. This module contributes to the competency/cies: Context / interconnection Learning Tracks Block 1 – Operational – Entry level Block 2 – Tactical – Junior Level Block 3 – Strategic – Management Level Relation with...
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...Homework – COSO Framework, Internal Controls and Security Internal control systems have five components: (a) control environment, (b) risk assessment, (c) control activities, (d) information and communication, and (e) monitoring. For each of the following items, indicate which component is being applied. Explain your answer! 1) The firm prints and distributes to all employees a copy of the firm’s policies and procedures. Information and communication. Provide policy information in detail to allow proper classification and reporting. 2) An internal audit committee is formed. Monitoring. To form committee is to reflect the firm’s operations. 3) Internal auditors perform a bank reconciliation as part of their audit of cash control operations. (Typically a bank reconciliation is performed by a clerk in the treasury department) Control activities. Auditors are doing internal control via operations. This is detailed control activities. 4) The firm creates a code of ethics. Control environment. Management integrity and ethical values. 5) Internal auditors test whether a computer hacker can break into the firm’s computers. Risk assessment. Braking computers is high risk, must be prevented. 6) The company determines the consequences if a warehouse is destroyed (e.g., by fire). Risk assessment. Destroyed warehouse is physical risk. 7) An employee is fired for embezzling funds. This fact is announced in a company...
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...Pre-requisite/Co-requisite/Exclusion | Introductory to Accounting 2Management Information System | Role and Purposes | This subject provides students with an understanding of various business cycle in a company, system documentation techniques to document those cycles, documents and information flow within each cycle and internal control required in each cycle. Students will be required to attend a computer laboratory class to learn system documentations techniques and basic database design. | Subject Learning Outcomes | Upon completion of the subject, student will be able to:Technical competence: in Governance, Risk Management and Internal Control a. Analyze the components of internal control related to financial reporting (T4) * Understand the accounting information system and its position in an organization’s information system * Understand various system documentation techniques * Apply system documentation techniques to describe an accounting information system in an organization * Differentiate the general audit and the IT audit * Understand internal control principles in an organization * Understand the business cycles in a company (in general) * Analyze an accounting information system in a company with respect to the internal control procedures employed in each cycleTechnical competence: in Information Technology b. Analyze the adequacy of general information technology controls and relevant application controls (T1)Critical thinking (TLA only) c...
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...Assignment front sheet Qualification Unit number and title Pearson BTEC Level 5 HND Diploma Business Unit 1: Business Environment Learner name Assessor name Nour Hawarneh Date issued Completion date Submitted on Nov 08, 2015 Jan 18, 2016 Assignment title Your company’s environment LO2 LO3 Assessment Criteria In this assessment you will have the opportunity to present evidence that shows you are able to: 1.1 organisational purposes of businesses Identify the purposes of different types of organisation 1 1.2 Describe the extent to which an organisation meets the objectives of different stakeholders 1 1.3 LO1 Learning outcome Understand the Learning Outcom e Explain the responsibilities of an organisation and strategies employed to meet them 2.1 Explain how economic systems attempt to allocate resources effectively 2 2.2 Assess the impact of fiscal and monetary policy on business organisations and their activities Evaluate the impact of competition policy and other regulatory mechanisms on the activities of a selected organisation 2 Understand the nature of the national environment in which businesses operate Understand the behaviour for oganisations in their market environment 2.3 3.1 LO4 2 Illustrate the way in which market forces shape organisational responses using a range of examples Judge how the business and cultural environments shape the behaviour of a selected organisation 3.3 Be able to assess the significance of the global factors...
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...experience and did not express motivation to work in this type of field. The reviewing of the candidates will get a better perspective of assessments to be given to each to understand the knowledge/experience that is present as well as an overall understanding how much risk will be involved. The scoring table listed below is based on several assessments, see Appendix A: Resume Scoring Table (Phillips and Gully, 2009). Scoring Key: In addition to these interview questions, Chern’s should consider the possibility of incorporating another assessment method. I have set out a possible assessment and...
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...segmentation, recognising market needs, matching ‘offer’ to market segment, benefits and constraints of branding, theme developments Context: types eg hospitality and catering, hairdressing and beauty therapy, sports and leisure, travel and tourism LO2 Understand external sales development techniques Buyer behaviour: motivation theory, the purchase decision process Advertising: media selection, costs, target markets, evaluating effectiveness, sales promotion External merchandising: design aspects eg location, access, car parking, signage LO3 Understand the tools and techniques of internal sales promotion and merchandising Design considerations: customer ergonomics (ease of access to product and point of sale), environment/ambience eg heating, lighting, seating, noise, equipment Internal merchandising: internal signage, sales materials, electronic sales aids, matching materials to image created by external methods Sales promotions: range of promotional activities; matching activities to market and business; seasonal opportunities; upselling Get assignment help for this unit at assignmenthelpuk@yahoo.com LO4 Be able to evaluate the role of staff in maximising sales Personal selling techniques: non-verbal communication, up-selling opportunities, customer needs and wants, product knowledge, link between selling and service, encouraging repeat business Operational design: ergonomics, workflow,...
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...[pic] Internal Assessment Resource Physics Level 3 |This resource supports assessment against: | |Achievement Standard 91521 | |Carry out a practical investigation to test a physics theory relating two variables in a non-linear relationship | |Resource title: Baby bouncer | |4 credits | |This resource: | |Clarifies the requirements of the Standard | |Supports good assessment practice | |Should be subjected to the school’s usual assessment quality assurance process | |Should be modified to make the context relevant to students in their school environment and ensure that submitted | |evidence is authentic | |Date version published by Ministry of |December 2012 ...
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...Title: Evaluate the use of market research in the development of a selected organisation’s marketing plans ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- Assessment Dates: Set: WC 22.09.14 Due: WC 06.10.14 ------------------------------------------------- Assignment Details: Assignment Title: Evaluate the use of market research in the development of a selected organisation’s marketing plans ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- Assessment Dates: Set: WC 22.09.14 Due: WC 06.10.14 ------------------------------------------------- Unit Details: 3 Qualification: BTEC National Extended Diploma in Business Number: Assignment 2 Title: Introduction to Marketing Tutor/Assessor: G Painter / S Mughal / M Pope Internal Verifier: ------------------------------------------------- Unit Details: 3 Qualification: BTEC National Extended Diploma in Business Number: Assignment 2 Title: Introduction to Marketing Tutor/Assessor: G Painter / S Mughal / M Pope Internal Verifier: Submission Status: First Submission ☐ Resubmission* ☐ Submission Status: First Submission ☐ Resubmission* ☐ Pass | Merit | Distinction | P1 | P2 | P3 | P4 | P5 | P6 | | | M1 | M2 | | D1 | D2 | | ...
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