...Week 3 – DQ1 – Business Communications Interpersonal communication is different from business communication due to the fact that the addressed audience is a group of several people who have different interest and concerns. The content must be structured to be informative and persuasive to hold the audience’s attention. There is also a harmonious relationship in order to build rapport. The purpose of an interpersonal communication is to remedy a situation with a purposed solution. The tone can be formal and professional, or it can informal. The audience in a business communication is primarily directed to people in a business environment, such as director, board members, upper management, etc. The content is well-structured and professional. Rapport must also be established and use of inclusive language. The tone is formal and professional with diplomacy. The purpose of a business communication is to inform, gain a response and/or request an action. Business Communication Example: (MEMO) TO: Willard Jones, Maintenance Supervisor DATE: January 15, 2008 FROM: Bob Nelson, Maintenance Director SUBJECT: Employee Evaluations This memorandum will serve as a reminder that all employee evaluations that are completed must first be brought to me before it is signed by the employee being evaluated. There have been several occasions of infractions in which rules or instructions were not followed by the mechanics...
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...Communication Technology: Efficiently Lowering the Bar Jason P. Hagle BUS 600 Management Communications with Technology Tools Instructor: Neil Mathur March 11, 2013 Communication technology in large organizations has significantly changed day-to-day operations over the past 10 years. General Electric (GE) is an infrastructure and financial services corporation. Its segments include: Power and Water; Oil and Gas; Energy Management; Home and Business Solutions; and GE Capital, which provides a range of financial services and products (mergentonline.com, 2013). Since the invention of Edison’s light bulb, technology and innovation has been at the heart of everything GE does. Email, conference calls, video conferencing, and virtual workspaces are all prevalent in today’s working environments. Managers and employees must be able to adapt to these technological advancements designed to increase productivity and reduce the cost of doing business. Incorporating new technologies allows employees to work more efficiently and effectively but can also present challenges that are more subtle and difficult to measure. Relationships become difficult to establish due to a lack of interpersonal communication opportunities. Employees working remotely at GE do not feel as connected to the larger organization as employees working in office sites. A common theme at GE is that the company does not want employees to feel like islands to themselves. The company acknowledges that its...
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...exciting days, May 3rd - 12th, 2013. As one of our grandest events to date, we'll need a team of volunteers to make the Festival a remarkable experience for all our audiences. Get involved, meet new people, and discover films from Europe. The festival committee of Europe on Screen 2013 will recruit +/- 25 volunteers this year to help with the festival activities in Jakarta. Requirements: • Minimum 18 years old • Can locate themselves in Jakarta during the Festival • Passionate about film • Skilled with intermediate level of English. • Able to work for minimum 5 days during the festival • Able to work from 11am – 10pm • Willing to be placed in any festival venues in Jakarta. • Excellent interpersonal communication skill • Highly initiative, friendly, reliable and a supportive team players • Able to follow the rules/guidelines given by Volunteer Coordinator • Remain professional at all times while working with a diverse group of festival committee, audience, guests, and other volunteers. Volunteers Job Description: 1. Technician/Venue Coordinator • Responsible for the execution of all film screenings in the designated venue. • Responsible for the order and performance of the other volunteers in the same venue. • Responsible to write a daily report according to the brief of the Volunteer Coordinator of the festival. 2. Information & Ticketing • Responsible to provide correct and proper...
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...offers the non-subject specialist an overview of the literature which has influenced the development of listening and interpersonal skills in UK higher education. It refers to articles, seminal texts and writers within the field. In order to provide some context, the first section of the review covers some issues relating to the definition of listening and interpersonal skills and some examples are presented to demonstrate their interdependence. The importance of these skills within occupational and educational domains is also highlighted. The review then goes on to place listening and interpersonal skills in context by exploring historical perspectives, factors influencing current developments and providing an indication of issues which may affect future development. The paper introduces different approaches to listening and interpersonal skills within some key disciplines and considers the extent to which the teaching and learning of listening and interpersonal skills has been integrated within these discipline. In conclusion we consider emerging themes relating to advances in technology and widening participation, including the cross cultural agenda. A glance at the definitions section below will reveal the substantial overlap that exists between this topic and some of the other LearnHigher learning areas, most notably those relating to oral communications and group work. Although we acknowledge this overlap at various points during the review, readers interested in a more...
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...desire to build on my strengths while augmenting my weaknesses in pursuing a career in business and accounting. The one area I would like to improve on is in the criteria of soft skills. Within this criteria I would like to further expand on my verbal communication, business interaction, leadership, problem solving/decision making, professional demeanor and project management. By improving these specific skills I hope to become a well-rounded, career oriented professional. By taking accounting 325, I would like to polish my writing and verbal communication skills. My goal is to go to the writing center on a regular basis, develop my writing skills and expand my interpersonal communication skills with my associates and team members. I also intend to join the Beta Alpha Psi, which is the professional fraternity for financial students and professionals at California State University, Los Angeles. By doing so I would like to cement my public speaking and business assertiveness in a real world environment of like-minded financial individuals. At the end of the course, I would like to be closer to my goals by amending my weaknesses and improving my assets. By taking this class it is my intention to further my verbal communication in a very confident manner. My planned involvement with Beta Alpha Psi will give the financial interaction and leadership skills to further my accounting arsenal. By surrounding myself with the attitude of success, pursuing my...
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...Atunwa, Kehinde Temitope, No, Pa Samuel Adedoyin Street, Off Fate Road G.R.A, Ilorin, Kwara State. 24/10/2013 The HR Manager, International Institute of Tropical Agriculture (IITA), PMB 5320, Oyo Road, Ibadan, Oyo State, Nigeria. Dear Sir/Ma, APPLICATION FOR TRAINING ADMINISTRATIVE ASSISTANT POSITIONS I am writing in response to your advertisement on International Institute of Tropical Agriculture (IITA) for Training Administrative Assistant position. During my research about your Institute, I was excited to learn about the current openings for a position of administrative assistant. Your Institute being one of the world’s leading research partners has excellent objectives in finding solutions for hunger, malnutrition, and poverty. I am very much interested in joining your organization. In my former role as a front desk receptionist at Latbash Nigeria Limited, I was required to administer a range of administrative and specialized tasks in an appropriate and perfect manner. This comprised organizing meetings, directing visitors to appropriate contacts, answering...
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...under her - not observant - no instinctual perception Simon Fester - a new comer to the company and Photon Lab - confident - aggressive - competitive - opportunist - highly intelligent - non paticipative Discuss the reasons as to why what happened happened. The bringing in the newcomer: Bob Knowlton - was threatened by the newcomer that was not properly introduced to him - Fester just showed up without warning and began looking into things Dr. Jerold - did not introduce Fester - did not even for mention or hint at Knowlton for possibly having someone new join his team Simon Fester - lacked tact and the human touch - was too confident and arrogant to accept the way people do things and embrace it The communication breakdown: Bob Knowlton - did not voice his queries or insecurities - simply assumed that Fester was there to replace him - did...
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...largest, privately owned companies in the Middle East with Andrew Yard for a high-level executive position in the company. The company faces the urgency to find a leader for the business had intensified. Situations become awkward when Andrew feels insulted because the company give him monetary incentive like offering a signing bonus to join the company quickly than the originally planned. In this case, it provides the opportunity how we can analyze negotiation strategy and the importance of intelligence and the effective interpersonal communication during a negotiation. We should remember that money can’t make a person motivated to do their work. CHRONOLOGY KEY ISSUE The key issue in this case is the monetary incentive that has been negotiated by Rogers with Andrew Yard. CASE DISCUSSION 1. Effective interpersonal communication skill is the most important thing than money to make this negotiation work. Without effective interpersonal communication, we cannot convince the other party to accept the offer that we have made. 2. Andrew Yard feels insulting with the surprise bonus offered by Rogers because it seems to imply that it takes a bunch of money to get him to join the company quickly and he think that money will not make him motivated to do his works. 3. If I’m at Rogers place, I will answer “ Sorry Sir because makes you feel insulted. My intention to do this is because our company faces critical juncture in our retail business and we really need you to...
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...Title Student’s Name COM200: Interpersonal Communication Instructor’s Name Date (Sample March 19, 2014) Introduction- Thesis Statement * If you’re having difficulties writing a thesis, use the thesis generator in the Ashford Writing Center - https://awc.ashford.edu/writing-tools-thesis-generator.html. Remember, a thesis should make a claim – a definitive statement – about some issue. Here is an example: Effective communication is the most important factor in a successful relationship. Without it, chances are, a relationship will fail. 1) Body Paragraph # 1 - Explain the principles of and barriers to effective interpersonal communications. (You don’t have to list the objectives in this order, but be sure you cover all of them.) Topic Sentence: This sentence introduces your topic. All other sentences in the paragraph should support this statement. Supporting Evidence: This is where you should be using an academic source to help make your point. Remember, you are asked to use FIVE resources total, for the final and you should be ready to list three here. Two of the three you should have found on your own. While not required, it is advised that you use five in the outline. i. If you have more than one point, use a separate line for each. ii. And don’t forget citations (e.g. Bevan & Sole, 2014, p.75). Explanation of the central points from the article(s): Avoid just using a quote from a source. Explain what you think the author...
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...Intra-and Interpersonal Competencies Written Assignment The main character in the case study, Sammy, showed inability in inter- and intrapersonal communication. He is facing various daily life problems including defining his self-value and identity, getting along with parents and managing personal emotions. The first problem is that Sammy failed to develop self concept (i.e. Who he is, what he wants to do) but blindly follows his parents’ opinion to persuade further study in college. Based on Identity Statuses Theory, Sammy is experiencing identity diffusion (Marcia,1966) in which he failed to attain commitment (occupational belief) and crisis (actively exploring and making conscious decision to understand his own identity). Besides, he has low self-esteem (i.e. the value he placed on himself) as he consider his classmates are more competent in both sports and academic performance than he does. He feels inferior at school. In order to overcome Sammy’s identity crisis, he should try to explore his own identity by constantly questioning himself about his own value, beliefs and academic pursuit to clarify his occupational and social roles. He can join various extra-curricular activities such as sports and music to discover his inborn talent. He might not be good at sports but he might be good at music or arts and crafts. To boost self-esteem, he needs to gain approval from peers to develop sense of belongingness. He could join more class activities and be generous (e.g. share...
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...about what this generation will not know because they will not go outside if they do not have too. One is that you are taking away from the show/movies that can be shown. What will happen to those television stations that only show violent movies? Will the station be cancelled because a child that was being unsupervised or even supervised ended up watching it? Another reason being what is this law really trying to protect children against? Just because they do not see it on television does not mean bad things still won’t happen. By passing this law you are encouraging the adult in change to let them watch more television because they know what’s being showed during those hours. How will that help the future of America deal with interpersonal communication skills if they are always in front of a television instead of a book? How will they learn skills they need to survive? I do not know about you but if this law is pasted Im not only scared of what the children won’t learn but what they will learn to. Let’s be serious who would really let there child go into the woods with a monkey? A concerned...
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...personable and professional • Class D Security License • CPR Certified EXPERIENCE: 10/30/12-Current McRoberts Protective Agency Miami, FL Security Officer • Detecting safety hazards • Establishing and monitoring students and faculty parking • Detecting weaknesses in building security, such as faulty locks, broken windows, inadequate lighting, and deficiencies of the alarm system • Patrolling parking area • Checking the play area 02/12-08/05/12 McDonald’s Miami, FL Cashier • Being Friendly and efficient in offering a pleasant experience to customers • Having interpersonal communication skills • Organizational and analytical ability • Resolve customer complaints • Cash handling • Food Prep 10/23/11-01/21/12(seasonal) Best buy Miami, FL Customer Specialist • Customer Service • Proper phone etiquette • Cash handling • Resolve customer complaints • Greeted and directed visitors and provided general information • Stock 06/10/11-08/05/12 Regal Entertainment Group Miami, FL Floor Staff • Customer Service • Proper phone etiquette • Clean theater’s, restrooms, swept, mopped floors, and informed supervisors of all safety hazards •...
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...The reason why I have chosen to pursue a BAS degree in Supervision & Management is because, I feel that it would help me achieve my career goals. I believe it will provide me with the preparations needed to lead businesses and employees. Supervision and Management is necessary for each and every organization, and even in my day to day life. Obtaining a college degree in such a tough economy, can make the difference between being employed and or staying unemployed. Many companies of all kinds need employees who have good communication , and leadership skills, which are two hallmark outcomes of supervision and management degrees. I feel by me showng that I have formal education in this area of study that I will have a competitive advantage when it comes to me advancing into managerial roles at my current or future job prospects. The skills I would hope to obtain is to motivate and lead others. I want to obtain interpersonal communication skills, learn how to negotiate on various topics and intellects. But most of all I want to learn how to communicate, which would help me in my decision making skills; as well as how to keep a positive attitude, think clearly and work as a team member. I believe obtaining an acceptance into the BAS Supervison and Management degree will enhance my my goals, and my career. I have overcome alot of objectives and sterotypes and I am not going to quit now. I believe I have what it takes to takes to succeed. Just like Ghandi stated best, "You have...
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...I was in my early twenties working in retail at the Sprint store, which is where I say my defined self begun. I went from working in the store as a customer service representative to being promoted to a position of Assistant Manager. This beginning to my career was fast moving and where I began to find myself needing to make some changes to my self-concept since the outer self that I portrayed was being criticized by those I was hired to serve. My job was to review accounts that other employees had set up to check for accuracy and add-ons. I apparently had a rather direct style and when dealing with an employee that did not do their job correctly or did not even bother to add anything on for a commission. I was believed to be cold hearted and stubborn by my co-workers. My supervisor would often take calls from others complaining about my behavior and as always, I had to be shielded by my boss who would politely tell them I was only doing my job. It was throughout this stage that I tried to modify my phone etiquette to reveal what I believed the associate on the other side desired, but this was a greater task than I visualized it to be and the result was that I felt I had nothing to modify about myself. Now that I have grown up a little, I have been able to make the modifications I put so little determination into back then. It is interesting to see, according to the book, the first perspectives that affect us are those of particular others (Wood, 2010). Also the book goes...
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...Unit 2 Assignment Job 1 Job Title: School Psychologist and Director of Guidance Job Description:The psychologist will serve as the coordinator of the school's special education services including resource rooms and a self-contained classroom for 2013-2014 school year. In addition, in working with our pre-school program, the psychologist must understand child development and be able to communicate clearly with faculty and families. The successful candidate will be able to read and interpret psychological testing in a manner that is helpful to children, parents and teachers. Also, as the Director of Guidance this individual will work with the Principal and other members of the administration to develop a school-wide, age appropriate guidance program that integrates aspects of Jewish life, Sephardic culture and social/emotional understanding. A PhD in Psychology or a PsyD is required for this position. Skills needed for the job, taken from both the job description and your own analysis of the job (Note: Be sure to list at least 5 skills, three of which are specific skills in the XYZ field): |Skill |Necessity of Skill | |1.Active Listening |To be able to fully understand the issues that the client is dealing with so I have the | | |best ways possible in finding solutions...
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