...analysis AZA2040 - Issues, crises and social responsibility. Analyse and critique issue identification and management in a case study Done by: Fungai Dingani Contents Page 1. Issues and crises 3 2. The issue development lifecycle 3 3. DESTEP and SWOT analysis tools 5 3.1.1 Strengths of DETI 5 3.1.2 Weaknesses of DETI 6 3.1.3 Threats of DETI 6 3.1.4 Opportunities of DETI 6 3.2.1Demographic Macro environmental factors affecting DETI 6 3.2.2 Economic Macro environmental factors affecting DETI 7 3.2.3 Political Macro environmental factors affecting DETI 7 3.2.4 Social Macro environmental factors affecting DETI 7 3.2.5 Ecological Macro environmental factors affecting DETI 8 4. Importance of Issue management 9 5. Reference List 10 Identify some of the negative issues within DETI as highlighted in the case study. Start your discussion by defining an issue and in so doing, discuss the difference between an issue and a crisis. Use academic references to substantiate your points. (20) An issue could be described as a focused conflict or an occurrence that is in a dispute that develops gradually between an organisation and another party such as a stakeholder between them and develop into an opinion in differences between them. it usually boils up from a discrepancy in expectations and decisions between a company and its various stakeholders (Sellnow & Seeger; 2013). An issue is almost in all...
Words: 3466 - Pages: 14
...Effective Communication will help with better understanding of each other, and have a broader perspective. With effective communication bring more confidence, admiration, and a better work environment where we as people would be able to excel within the work place, having more creative thoughts, being able to problem solve more complex situations. Effective communication is good to have so that both parties will be able to convey the message in which each will understand. It will also help with everyday life setting whether it be dealing with work related relationships , or personal life. I have a experience a few times where I was to use effective communication in the workplace. One time I can recall, were there had been a discrepancy between a co-worker and I that was work related . I work for a Bank, within their retail card service department, lending for private label credit cards where I have to make decisions for financing based on a clients credit ratings, and my co-worker and I had a issue pertaining to lending of credit to the client. A few weeks had went pass where my co-worker and I had not spoken to each; although we were both on the same team, we had no form of communication towards each other, we were both stubborn when it came to issue at hand and wasn't backing down to each other opinions. It soon became a problem where it was becoming noticeable in the work place, and affecting my quality of work. Not only was the discrepancy affecting me and work-related...
Words: 498 - Pages: 2
...Communication is the process of transferring or receiving information between two or more individuals. It is a two way process for individuals to understand and interact with each other. Effective communication and interpersonal interaction in health and social care is very important. It is more than just talking; it allows people to voice and express what they want, their issues, needs, demands and expectations. Furthermore it is essential for the welfare of individuals you are caring for. Factors of effective communication include: formal communication (work place), informal communication (friends& family), hand gestures, facial expression e.g. smiling, stance (whether you are sitting or standing), proximity (distance-close or far), positioning and appearance. Effective communication is important in health and social care settings because it will build a good relationship between the service users and care workers. This will enable care workers themselves to gain their trust from the service users which will keep a good relationship between the service user and care worker. So the first impressions of a care worker should be polite, welcoming and kind for them to value care workers. Communication should be open and sensitive, for example a patient should have the confidence to tell their doctor any factors that may be affecting their health (such as work pressure). Similarly, students in schools should be able to communicate with their teacher if there are issues affecting...
Words: 391 - Pages: 2
...Assignment 2: Midterm Case Study HSA 501 Management in Healthcare February 4, 2015 Assignment 2: Midterm Case Study As the Director of Health at Kaluyu Memorial Hospital, there are some things within the hospital that I observed about the inner workings of this hospital. It appears that the staff is afraid of their superiors, and there is a lack of communication on all fronts within the hospital. There seems to be a lot of animosity between the doctors and the nurses, and all of that will be. There is also an uncontrollable amount of call offs and tardiness with lack of valid reasoning. Major factors affecting motivation at Kaluyu Memorial Hospital There are many motivational problems at Kaluyu Memorial Hospital that should be so that the staff will be better motivated to do better at work. The first of these issues is the lack of effective communication between the staff and the management. The staff is terrified of the management personnel so much so that it is affecting the staff’s ability to communicate with the management at all. The staff believes that the management does not take into consideration anything that is needed to get the job done, and the management constantly yells at the staff. By treating their subordinates as though they are incompetent, the management is emasculating the staff. Also, this leads into the staff call-offs. I believe the staff is calling off because they are not respected by the authority figures here at the hospital...
Words: 1666 - Pages: 7
...Btec National in Business Level 3 Unit 4 – Business Communication Scenario ------------------------------------------------- The Headteacher wants to do a complete audit on the Communication Systems within the school. He is planning to sit down with the Business Manager and redesign the whole school processes and procedures. They both want your help in: 1) ------------------------------------------------- Understanding different types of business information used in the school 2) ------------------------------------------------- Help staff to be able to present business information effectively 3) ------------------------------------------------- Help them to understand the issues and constraints in relation to the use of business information in the school 4) ------------------------------------------------- Ensure we all know how to communicate business information using appropriate methods ------------------------------------------------- The Headteacher wants a presentation he can take to the whole staff explaining the current situation with your intended improvements. This can take the form of a PowerPoint presentation accompanied with the necessary support materials in poster or report format. Task One ------------------------------------------------- P1 explain different types of business information, their sources and purposes 1a) Explain what types of verbal; written; onscreen; multi-media; web based information the school currently...
Words: 600 - Pages: 3
...What is sustainable marketing? Monday, 15 August 2011. Posted in Blog |[pic] | |Sustainable marketing is the adoption of sustainable business practices that create better businesses, better relationships and a | |better world. At Sustainable Marketing Services, we believe sustainable marketing involves the following five key elements. | |1. Embed sustainable business practices into your business strategy | |Embed sustainable business practices right into your business strategy - don't bolt them on as an after-thought: set measurable | |goals; list the key activities you will undertake to achieve these goals; make a senior resource accountable for the success of these| |goals. | Examples of sustainable business practices include: • Optimise the performance of your business • Create strong relationships with your customers, other businesses, staff and community • Balance your budget and ensure your financial sustainability • Help your business community to prosper • Reduce your carbon footprint. 2. Deliver marketing activities that create ongoing growth. Businesses have limited financial, human and capital resources, so focus your...
Words: 1084 - Pages: 5
...Factors Affecting Industrial Relations Proper industrial relations help you to run your company in an efficient manner. You can maintain morale among your employees with the right kind of industrial relations. Industrial relations are more of an art than a science, balancing a number of factors to get the right relationship between capital and labor. Knowing the factors affecting industrial relations will help you to properly calibrate this relationship. 1. Communication * Communication acts as a key factor in industrial relations. Two-way communication between labor and capital allows workers to stay fully informed of workplace expectations as well as changes that affect them. Management becomes aware of problems as they arise, rather than learning about things after they have reached the point of crisis. They can thus address issues in a timely fashion and keep rumor, innuendo and misinformation to a minimum. 1. Unions * Unions can affect industrial relations in a number of complex ways. When a union comes to a workplace, individuals no longer bargain on their own. Rather, they are represented collectively by a third party. This can make employees feel like they have more of a voice. It can also provide a means to collectively arbitrate labor disputes. Employees also have a means to register discontent with parts of their job through the grievance procedure. Unions can also complicate matters by bringing the concerns of a third party--i.e. the union--into...
Words: 371 - Pages: 2
...HAS 320 Briefly describe the organization you selected (in one(1) paragraph). The organization I will reference for this assignment is Brookwood Medical Center, which I served in the capacity of Reimbursement Manager for the business office. Brookwood Medical Center is a 631-bed full service medical facility. More than 900 privately practicing physicians treat and refer patients to Brookwood. Over 200 physicians practice in offices located in one of the four professional office buildings connected to the hospital. In addition to the physicians, a workforce of over 2,500 employees and volunteer staff support the medical center. Brookwood is accredited by the Joint Commission on Accreditation of Healthcare Organizations and is licensed by the Alabama State Department of Health. They are a full-service medical facility offering cancer and oncology services, cardiovascular services, cyber knife, digestive/gastro treatment, mental health services, robotic surgery, wound care, high – risk pregnancy care, and one of the most comprehensive women’s care centers in the state. Discuss the specific challenges in managing the relationships between human resources, executive management, and other organizational departments within the organization you chose. There are many challenges in managing the relationships between human resources, executive management, and organizational departments. The corporate vision and mission statements as well as executives stand behind HR...
Words: 1752 - Pages: 8
...Affecting Change Paper Most leaders will endeavor into affecting change in an organization at some point in their career. Knowledge and application of leadership styles, organizational structure, culture, power and politics can ease the difficult task of affecting change in an organization. This paper will touch on the Smith and Falmouth’s scenario of change and incorporate topics on organizational structure and culture in affecting change in the organization through restructuring and change in management practices. Smith and Falmouth Company Smith and Falmouth is a mid-size tele-shopping and mail order network based in the US and Canada. Recently, they have started an e-tailing division. The division is crucial to Smith and Falmouth’s growth strategy over the next three years. The CEO put in place a web development team, a logistics team, and a marketing manager to coordinate marketing and logistics operations with the parent company. Prior to this, operations were handled by the Project Manager together with his six-member web development team. The Project Manager worked closely with the Logistics Manager and his three-member team who manage order handling, customer support, and delivery operations. The close coordination between the teams has already yielded good results. The CEO then recruited a Chief Operating Officer who would consolidate operations, streamline the online operations, increase the reach of the Online Sales Channel, and make Smith and Falmouth Online...
Words: 815 - Pages: 4
...anticipated critical issues that could affect policing in the future and changes that are needed to effectively address those critical issues. American policing has revolutionized enormously since the 1800’s. Policing for America began with the colonist bringing the rural community police methods that observed the scattered parishes, and while under this type of configuration one man from that specific county was responsible for serving a term of one-year as constable. During that time policing worked well but as towns became more colonized and the blossom of prosperity resulted into illegal wrongdoings. Even though, American policing was configured as a quasi-military with the task to prevent crime and being conspicuous while on patrol was an pure imitation of London’s contemporary policing, the organization of government control over the police force was different from London’s patrol the United States were self-govern and with this policing became more time-consuming, dangerous, and less attractive (Walker, S., & Katz, C. M. 2011). The three eras American policing comprised of political, professional, and conflicting pressures and those eras ranged from the 1830 are to 1900’s. The old conventional eras of policing consisted of police patrolling without any proper training and scarcely having a primary education (Walker, S., & Katz, C. M. 2011). Walking the beat in that era by foot to resolve day-to-day unlawful disturbances with no assistance of communication from superior...
Words: 1438 - Pages: 6
...departments to the Ted department. Ted's staff has not received any training on their working style, attitude, quality measurements etc. A proper training to his department could have eliminated various issues. They should have got training on how to improve attitude, team spirit, quality, performance, services by applying some quality tools like six sigma and Dmaic etc. Lack of proper training is affecting the effectiveness and efficiency of Ted's supply department. 2. Lack of process: There are no defined processes to do a task. Defined processes will help Ted to improve the quality of services and the people. For example whenever a new employee joins Ted's team he can go through these defined processes to understand the working, models and steps to do a particular task effectively and in an error free manner. 3. Lack of Transparent Communication: The other important reason I analyze from the case is lack of transparent communication between the Ted's supply department and other functional units of the organization. There is lack of interdepartmental and intradepartmental communication; Ted's people are not able to connect with other departments and fail to understand exact requirement of other departments, this improper communication delays the delivery sometimes and affecting quality of the products and services provided by the Ted's people. 4. Poor Quality: Ted is not able to retain his highly skilled professional staff...
Words: 561 - Pages: 3
...use for the basis of their discussion at their next meeting. 2.0 Terms of Reference I have been asked by Tutor Chris Kennedy to write a briefing report using the previous case study about Classic, that will include using the PESTEL model to help analyse any factors that could affect the future of the organisation and to also talk about any opportunities and threats that are relevant to the administration department at Classis Interiors, I will then analyse these and recommend changes that could address any of these issues. 3.0 Procedures The information in my report I have gained from: * The VLE Student Pack * Tutor Notes * Classic Interiors case study 4.0 Findings 4.1 PESTEL Model PESTEL analysis is a tool used by companies to identify and analyse any change in the strategic or business environment and the abbreviation stands for Political, Economic, Social, Technical, Environmental and Legal. The external part of PESTEL is the issues that a...
Words: 1352 - Pages: 6
...advertising, studying the ways in which it contributes to the economy and society and promoting the results of those studies to all appropriate audiences. To represent the agency point of view to advertisers, helping solve mutual problems, helping improve our members’ value to them, helping resolve collectively those issues that individual agencies and clients cannot resolve singly. To represent the agency point of view to media, providing constructive suggestions, solutions to problems, and technical help—while receiving and acting upon similar information from them. To facilitate the application of our members’ skills and talents to pro bono efforts on behalf of worthwhile social and community causes. To serve our members’ needs for information, agency management counsel, professional development, employee benefit programs—and to be alert to new needs as they arise. The objectives of the Association are: to promote and further the interests of advertising agencies and other marketing communications organizations by increasing their usefulness to advertisers, media and the public. Section 2. To collect and disseminate information and ideas affecting advertising agencies and...
Words: 472 - Pages: 2
...[pic] |Leadership and Organizational Behavior – BUS 520 | |Student Course Guide | |Prerequisite: None | |Quarter |Fall 2010 | |Meeting Days/Time |Wednesday 6pm-10pm | |Instructor |Karmetria Burton | |Instructor Phone |678 362 0842 | |Instructor E-mail |Karmetria.burton@strayer.edu | |Instructor Office Hours/Location |5-6 pm Wednesdays or by appointment | |Academic Office Phone Number | | |INSTRUCTIONAL MATERIAL - Required ...
Words: 7940 - Pages: 32
...[pic] |Course Syllabus College of Social Sciences BSHS/302 Version 6 Introduction to Human Services | |Copyright © 2011, 2009, 2005 by University of Phoenix. All rights reserved. Course Description This course provides a broad overview of the human services discipline using practice settings and social problems as lenses so that the role and function of the human service provider, as well as the clients with whom they work can be understood in context. The course begins with a brief overview of what a human service provider is, and what services these professionals provide. A history of social welfare is provided so that students can gain a historical perspective of how poor and marginalized populations have been cared for in the United States. Generalist practice skills and intervention strategies are introduced generally, but a more in-depth exploration of intervention strategies are discussed in later chapters as they apply to particular social problems and practice settings. The course concludes with an exploration of macro practice where change is affected on a broader scale, both domestically and abroad. Students should leave this class having a good idea of what a human service worker is, what they do, who they work with, as well as the gaining a deeper understanding of the mission, values and goals embraced by the human service profession. Students will gain knowledge of skills needed to do critical thinking, make oral presentations, function in learning...
Words: 2513 - Pages: 11
