...ISSUES MANAGEMENT Crisis management, at its best, is crisis avoidance. Crisis avoidance involves excellent issues management. Introduction Cigarette smoking, global warming, the future of the rain forest, obesity, healthcare costs, DNA, intensive farming, child labour; these are just a few of the subjects that have influenced the way in which business operates over the past 30 years. Issues management practice is the “identification, monitoring, and analysis of trends in key publics’ opinions that can mature into public policy and regulatory or legislative constraint of the private sector” We will argue that the successful issues manager recognises when an issue had changed or has the power to change the context in which business operates; is able to pinpoint a specific threat or opportunity to a specific industry, company or product, in a specific part of the world at a specific point in time; and can execute a series of actions to do something about it while remaining vigilant for any shifts in interpretation that need new thinking. Issues Management: defining the field What is an Issue? It will come as no surprise to discover that there are many definitions of an issue. Chase and Jones describe an issue as “an unsettled matter which is ready for decision.” Others suggest that, in its basic form, an issue can be defined as a point of conflict between an organization and one or more of its audiences. A simple definition that we like to use is that an issue represents...
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...Ethical Issues and Management Philip Kingsley XMGT/216 May 6th, 2012 Management employees are employed by organizations with the anticipation that they possess the skills to deal with various types of ethical issues on a daily basis. These skills are developed over a period of time through experience and education. For example, the types of ethical issues in which managers are relied upon to deal with range from various types of harassment, issuing disciplinary action, and termination of employment. At times, these situations can be extremely difficult, therefore managers must possess the ability to make the appropriate and often times difficultdecisions. The purpose of this paper is to explore the relationships between social issues and ethically responsible managerial practices. Different types of managerial roles exist throughout the business world. For example, there are Human Resource Managers, Department Managers, Floor Supervisors, and Executive Managers. Though the titles of these different types of managers differ from one to the next, essentially their roles are ideally the same. They hold to the responsibilities of ensuring that subordinate employees arrive to work on time, adhere to company policies and guidelines, and perform their duties in the appropriate manner. Further, managers are responsible for making sure that employee and departmental goals are being met. If these goals are not being met, managers are responsible for coaching and guiding their...
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...Ethic Issues in Management Conel Joseph MGT/216 September 1, 2010 Chrystal Tart Ethic Issues in Management In business ethic issues occurs on a regular basics. How does business resolve these matters? What legal aspect does management may have to address? In any business management has to prepare for ethic issues. The businesses realize that being unaware of ethic issues in the company can be a problem waiting to erupt. In this paper I will discuss moral and ethical issues, social issues responsible in management, and legal aspects facing management. In the business world management has multiple tasks to complete on a daily basic. In a business managers are seen as a leadership role. The leader must be productive efficiency with a group of employees. The task of handling moral and ethical issues is critical aspect that management has to address. The moral issues can be tough to handle. Individuals view morals as what is right and wrong pertaining to all situations. Ethic issues ties into the moral views of the employee as well. The norm is that everyone knows right from wrong. In the workplace employee are diverse and unique. Also there are different ethnicity, race, gender, ages, and physical disabilities in the workplace. Some of the moral and ethics issue managers have to face are termination, hiring, working hours, work ethic bias, discipline, and harassment. How do managers tackle such a major problem facing business around the country? The first...
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...excludes hospitals, universities, and colleges. Including hospitals, universities, and colleges, Canada’s non-profit sector contributes in excess of $100 billion or approximately 7% of the economy. It is estimated that core non-profit sector contributes about 4% of the national GDP, when the value of volunteer work is incorporated. Despite these impressive numbers, Canada’s non-profit sector is constantly under strain and faces various issues such as obtaining funding, recruiting volunteers and board members, and staying relevant and accountable in an ever-changing economic climate. Non-profit organizations include cultural institutions, recreational groups, social groups, environmental organizations, human rights groups, and community organizations. Non-profit organizations are viewed favourably by Canadians; 79% of Canadians think non-profit organizations understand the needs of Canadians better than the government. The non-profit sector in Canada will only continue to grow and serve more and more Canadians. Introduction to Management and Board Issues An effective chief executive officer (CEO) and board of directors are at the heart of any successful non-profit. These leaders must work as a team with a vision, skill, and sufficient resources to accomplish the organization’s mission. The team must work to achieve a shared vision of success and...
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...Ethical Issues and Management Student’s name Date XMGT/216 Teacher’s name “Managers perform a crucial role in organizations because they interpret company policy, execute corporate directives, fulfill all of the people management needs in their particular area of responsibility, cascade senior management messages down the chain of command, and communicate employee feedback up the chain. They are probably the most important ingredient in an organization’s success and they are frequently the most overlooked. But make no mistake about it—managers are the lens through which employees view the company, as well as the filter through which senior executives view employees.” (Trevino & Nelson, 2007) Managers are faced with many ethical issues related to hiring, performance evaluations, discipline, termination, diversity, and harassment. The topic I will concentrate on in this paper is Discipline. I will describe the moral and ethical issues faced by managers when dealing with disciplining employees, examine how the issue affects other individuals, explain how the relationship between social issues and ethically responsible management practices apply to my topic, and provide a workplace example of an ethical dilemma involving discipline at the workplace. ” Most managers view disciplining employees as something to be postponed for as long as possible. Many people in a work environment try to ignore a worker’s shortcomings in the hope that the situation will improve. Discipline...
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...| Ethical Issues and Management Paper | | Demarcus Boyd | University of Phoenix | 1/16/2011 | | In today’s business environment, the management team helps a company succeed. Managers are responsible for many tasks such as: making sure their employees are doing the job properly and on time; making certain that expectations and goals are clear and being met; making sure that the employee’s needs are being met; making sure that the employees are following company policies and procedures. One main role of a manager is being a good role model to his or her employees. “A role model is a person who serves as a model in a particular behavioral or social role for another person to emulate” (Role Model, 2009). This statement means that a manager as a role model needs to lead by example. In this paper, we will discuss moral and ethical dilemmas managers face as a role model and the relationship between ethical responsibility and social issues. “Managers are probably the most important ingredient in an organization’s success and they are often overlooked” (Trevino, & Nelson, 2007). Trevino and Nelson also stated that “managers are the lens through which employees view the company, as well as the filter through which senior executives view employees.”(Trevino & Nelson, 2007). This can put a lot of stress and pressure on a manager. Managers must realize that what they say is not as important as what they do. They can talk all they want about different ethics...
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...Ethical Issues in Business Management Performance Evaluation Professionals like to be evaluated, to compete, to know how they have excelled against their peers. They want to be evaluated objectively and by people at the top of their field. Hence, heavy internal competition and frequent performance evaluation and feedback are common in outstanding organizations. But performance evaluation is one of the most difficult activities managers of professionals have to do. Performance evaluation is, as suggested by DeVries (1986): A process by which an organization measures and evaluates and individual employee’s behavior and accomplishments for a finite time period. Evaluations are typically done annually by the employee’s immediate manager. The judgments are often subsequently used to make administrative decisions (e.g., for salary or promotion) that directly affect the employee. This is a very simple definition and one that any professional employee will be very familiar with. In theory is that simple; in practical terms is a very difficult one when trying to measure performance of professional employees. Measuring can be very direct in some cases, but measuring individual’s behavior, which is a critical aspect in professional employees, can be very subjective. Sometimes there is no real way to directly tell how a particular individual is contributing to the organization. In fact many of the measurements if not well-designed can work against the objectives the organizations...
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...Ethical Issues in Management Discipline is very important when it comes to the workplace. In order for a company to run properly, they must establish guidelines that all employees are required to follow. The company should also incorporate reprimands for when employee fails to act out a certain guideline. If a manager allow certain employees to break rules this causes tension in the workplace because this makes other employees feel inferior. It also allows the employees who are breaking the rules feel like they can do whatever they want. This paper will address the moral and ethical issues faced by managers, how the relationship between social issues and ethically responsible management practices relate to discipline, a workplace example of an ethical dilemma related to discipline, what legal aspects did management faced during this dilemma, and what legalities governed or should have governed the decision. Managers utilize moral expressions in their lingo for a lot of different reasons. In some situations the manager uses moral for opposing reasons. Managers use moral to talk to make issues clear and easy to understand. They also use it to incorporate norms that are relevant to society. Managers are faced by moral and ethical issues every day. In order for managers to enforce these two issues properly they must come up with ways to fairly handle or address the situation. There are several ways that morals and ethics are related to discipline. A manager...
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...P&G Marketing Strategy Proctor and Gamble's marketing strategy on social networks is taking a targeted approach to distributing materials. While doing so P&G provides personalized replies to inquiries, aided by having a dedicated team covering the best way to attract the crowd of young consumers, while at the same time creating new innovations. Proctor and Gamble has come a long way from soap opera to social media. P&G itself has a history of evolving and adapting to the different marketing trends that adhere to consumers needs. As Proctor and Gamble evolves in this age, it uses its marketing strategies to gain a better insight on consumer wants, and preferences. During its Signal P&G event in Cincinnati, Global Marketing & Brand Building Officer Marc Pritchard told former audiences “Today is not about digital marketing; it’s about brand building in a digital world,” which set a resounding tone for the role he wants digital to play for P&G. He went on to make it clear that “digital is no longer a trendy use of technology for technology’s sake, but it’s the way P&G will engage with people in real-time to build brands like never before” ("A real-time demonstration," 2012). Pritchard also talked about how brand building has changed since the proliferation of Internet technology and about how important it is for brands to keep up. Pritchard puts a big emphasis on the influx of mobile devices in the market and the pace at which consumers are adopting to mobile technology. He...
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...main problem is to remain unbiased when looking at an employee’s record, and performance. “Ethical handling of employee evaluations has a critical nature within an organization. Most organizations take employee evaluation into account for such decisions as retention, advancement potential, assignment to special projects and eligibility for temporary duty positions that may qualify the employee for future permanent advances. In a well-handled circumstance, evaluations can even help in the identification and implementation of training geared to improve the employee's value to the organization. Hence, employees have a major stake in management conducting evaluations ethically.” When a manager sees a file they generally only see what’s in the file and not the person or what the person can contribute to the company. This can cause many ethical and moral issues within a company. Many times a company uses employee evaluations to help with firing undesirable employees. This works with companies located in states that are considered right-to-work states. This means that these states give the right to employers to let employees go without giving employees sufficient reason. Other states tend to follow a pro union stance on employment. This is where the evaluations on employees come into play. This allows employers to give reason to let certain employees go. The first problem with this is that the company does not give a good look at the employees, and tends to go on rumors about the employee...
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...For today’s employees, it is the administration group which assists to lead an organization to success. Managers are accountable for a number of jobs included in a lengthy list; making sure their workers are performing the job properly and on schedule; making certain that the hopes and objectives are brief and obvious; the objectives and hopes are being met; making sure that the workers’ requirements are being met; making certain that the workers are pursuing organization strategy; and the list goes endlessly. One main function of a manager is to be a superior role model to their workers. In accordance with Yahoo Education, a role model is “An individual who serves as a model in a specific behavioral or societal role for another individual to follow.” (Role Model, 2009) This signifies that a manager as a “role model” requires guiding by illustration. In this article we will thrash out a few ethical as well as moral problems managers confront as a role model and the connection between social problems and moral duty. In accordance with Trevino, L., & Nelson, K. (2007), “They [managers] are possibly the most significant feature in a company’s success and they [managers] are often the most ignored.” They continue to state that “managers are the lenses through which workers see the organization, and the sieve through which higher-ranking directors see workers.” (Trevino & Nelson, 2007) This may put tremendous pressure on a manager. Managers require knowing that what they say is not...
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...Performance Evaluations Many different moral and ethical issues come up in management positions. Issues come up everyday some are small and take no time to address and others are more difficult and may take hours or days to work through. One important area that ethics play a crucial roll in is employee performance evaluations. Performance evaluations are an opportunity for an employee can find out how well or not so well he or she is doing. Managers in turn have the opportunity to inform an employee about areas they do well and also provide feedback and suggestions on areas that he or she can do better. “Employee performance evaluation provides legal, ethical, and visible evidence that employees were actively involved in understanding the requirements of their jobs and their performance” (Heathfield, 2009). This method of communication and documentation ensures that the employee and manager understand the required expectations. Managers and employees alike look at performance evaluations as one of the most disliked tasks. Social Issues Many social issues may need to be dealt with during the writing and presentation phases of employee performance evaluations. Managers have the responsibility to treat all employees fairly and must provide truthful information when conducting performance evaluations. One of the main issues that a manager needs to deal with is their personal relationship with his or her employees. This relationship can influence the evaluation and can cause unfair...
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...STRATEGIC ISSUE MANAGEMENT PRACTICES AT THE KENYA POWER & LIGHTING COMPANY LTD BY BETTY MWENDE KAUMBUTHU A RESEARCH PROJECT PRESENTED IN PARTIAL FULFILMENT OF THE REQUIREMENTS FOR THE AWARD OF MASTERS OF BUSINESS ADMINISTRATION DEGREE, SCHOOL OF BUSINESS, UNIVERSITY OF NAIROBI NOVEMBER 2013 DECLARATION This research project is my own original work and has not been presented for a degree in any other University or Institution of higher learning. SIGNED ………………………………………… DATE ………………….. BETTY MWENDE KAUMBUTHU D61/71576/2008 This research project has been submitted for Examination with my approval as University Supervisor. SIGNED: ………………………………………… DATE: ……………………. MR. JEREMIAH KAGWE Lecturer School of Business University of Nairobi ii DEDICATION This study is dedicated to my parents and friends who bring me immense source of joy and fulfilment. iii ACKNOWLEDGEMENTS I am deeply indebted to Mr. Jeremiah Kagwe for his guidance, patience and insightful input from the commencement of this project to its completion. I wish also to express my appreciation to the School of Business, MBA lecturers without whose enormous contribution in class sessions, this work would have not been possible. I am also grateful to my entire family members. Their encouragement, patience and understanding were attributes without which I would not have successfully completed the project. I have also received support and motivation from several fellow MBA students during class sessions, group discussions...
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...technology and management issues 2011–2012: an international study Jerry Luftman1, Hossein S Zadeh2, Barry Derksen3, Martin Santana4, Eduardo Henrique Rigoni5, Zhengwei (David) Huang6 1 2 Global Institute for IT Management, Fort Lee, NJ, USA; DIBA Group Pty Ltd, Melbourne, Australia; 3 Business & IT Trends Institute, University of Amsterdam (VU), Amsterdam, The Netherlands; 4 Graduate School of Business, ESAN University, Lima, Peru; 5 ˜ Universidade do Vale do Rio dos Sinos, Sao Leopoldo, Brazil; 6 College of Economics and Management, Three Gorges University, China Three Gorges University, Yichang City, Hubei, China Correspondence: J Luftman, Global Institute for IT Management, Suite 15L, Fort Lee, NJ 07024, USA. Tel: þ 612 6128 7323 Abstract The importance of the impact of IT for organizations around the world, especially in light of a very slow recovery from the global financial crisis, has amplified the need to provide a better understanding of the specific geographic similarities and differences of IT managerial and technical trends. Going beyond identifying these influential factors is also the need to understand the considerations for addressing them in light of recognizing the respective local characteristics, especially when operating in a globally linked environment, although somehow heavily influenced locally. By comparing and contrasting IT trends from different geographies, this paper presents important local and international factors (e.g., management concerns,...
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...Potential Management Issues The Client may want to change some aspects of the Marketing Plan If Bob Iger, the CEO of The Walt Disney Company doesn’t like the Marketing Plan he may want to change some of the details. It is important to have a clear path mapped out from start to finish because it will force the client to be specific with their changes, as well as keeping the project on track. Being clear at the outset about what the task is going to be on the project and how much leeway is available. If you will need to be compensated for big revisions or changes in direction, then set a clear outline about the number of adjustments you can make before you need to charge more. If you can, quantify these adjustments with a number; it makes it much easier to keep track of things. The Clients may be slow with Communication People are busy, but it will be tough for the Interactive Sport Center Project to move forward if it cannot get answers from the people it is working with. The good news is that you will drastically increase your response rate if you do a little bit of work ahead of time. Instead of waiting for the back-and-forth discourse to finally take place, simply start moving in the direction that you think is best and then seek verification. This strategy makes it easy for your client to quickly say yes (or no). Additionally, you will get a response much faster because there is now a time constraint on the work. If they like what you’re doing, then they will give...
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