Instructions: 1. This question paper consists of 2 sections A and B. 2. Answer all the questions. 3. Mobile phone and any other Mobile electronic devices are NOT allowed into the examination room.

SECTION A

1. ____ is an important component of every information system that helps organizations to achieve their goals. a. | Hardware | c. | Feedback mechanism | b. | Software | d. | Data |

2. The value of information is directly linked to how it helps decision makers achieve their organization’s ____. a. | profits | c. | cost reduction initiatives | b. | goals | d. | quality improvement measures |

3. In information systems, ____ is used to make changes to input or processing activities. a. | forecasting | c. | output | b. | feedback | d. | processing |

4. ____ is (are) considered to be the most important element in a computer-based information system. a. | Hardware | c. | Procedures | b. | Software | d. | People |

5. People who work with information systems to get results are called ____. a. | the CIO | c. | IS personnel | b. | users | d. | IS managers |

6. A common type of information system used in business organizations are those designed for ____. a. | electronic and mobile commerce | c. | decision support | b. | transaction processing | d. | all of the above |

7. ____ involves using information systems and the Internet to acquire parts and supplies. a. | e-commerce | c. | mobile commerce | b. | e-business | d. | e-procurement |

8. A(n) ____ is an organized collection of people, procedures, software, databases, and devices that support problem-specific decision making. a. | TPS | c. | DSS | b. | MIS | d. | Virtual reality system |

9. The ability of an organization to achieve its goals is often a function of the organization’s ____. a. | overall structure