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2012
IT Leadership at the United Nations

William Bly IT Leadership 4/8/2012

IT Leadership at the United Nations Table of Contents

2012

An Inside Look a United Nations Information Technologies ................................................... 5 UN Structure ................................................................................................................................... 6 General Assembly ........................................................................................................................ 6 General Assembly Subsidiary Bodies ......................................................................................... 7 Economic and Social Council ............................................................................................. 7 International Court of Justice .............................................................................................. 7 Security Council ..................................................................................................................... 7 Security Council Subsidiary Bodies ............................................................................................. 7 Trusteeship Council ............................................................................................................... 7 Secretariat .............................................................................................................................. 7 Repertory of Practice of United Nations Organs .............................................................. 8 ......................................................................................................................................................... 8 Secretariat Structure .................................................................................................................... 8 Executive Office of the Secretary-General (EOSG) ......................................................... 8 Office of Internal Oversight Services (OIOS)...................................................................... 8 Office of Legal Affairs (OLA) ................................................................................................ 8 Department of Political Affairs (DPA) ................................................................................. 8 Office for Disarmament Affairs (ODA) ................................................................................ 9 Department of Peacekeeping Operations (DPKO) ......................................................... 9 Department of Field Support (DFS) ..................................................................................... 9 Office for the Coordination of Humanitarian Affairs (OCHA) ......................................... 9 Department of Economic and Social Affairs (DESA) ..................................................... 10 Department for General Assembly and Conference Management (DGACM) ....... 10 Department of Public Information (DPI) .......................................................................... 10 Department of Safety and Security (DSS)........................................................................ 10 Department of Management (DM) ................................................................................. 10 Internal Justice Bodies ........................................................................................................ 11 Ethics Office ......................................................................................................................... 11 Office of the United Nations Ombudsman (OUNO) ...................................................... 11 Office of Administration of Justice .................................................................................... 11

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UN Dispute Tribunal (UNDT) ................................................................................................ 11 UN Appeals Tribunal (UNAT)............................................................................................... 11 United Nations Administrative Tribunal (UNAT) [abolished as of 31 December 2009 by GA resolution 63/253] .................................................................................................... 11 International Criminal Tribunals ......................................................................................... 11 International Tribunal for Rwanda (ICTR) ......................................................................... 11 International Tribunal for the Former Yugoslavia (ICTY) ................................................. 11 Special Advisers, Representatives and Envoys ............................................................... 11 Office of the High Representative for the Least Developed Countries, Landlocked Developing Countries and Small Island Developing States (OHRLLS) ......................... 11 Office of the Special Adviser on Africa (OSAA) ............................................................. 11 Office of the Special Adviser to the Secretary-General on the Prevention of Genocide ............................................................................................................................. 11 Office of the Special Representative of the Secretary-General for Children and Armed Conflict (OSRSG-CAC) .......................................................................................... 11 Office on Sport for Development and Peace ................................................................ 11 Special and Personal Representatives and Envoys of the Secretary-General (complete list) ...................................................................................................................... 11 UN Regional Commissions .................................................................................................. 11 Economic and Social Commission for Asia and the Pacific (ESCAP).......................... 11 Economic and Social Commission for Western Asia (ESCWA) ..................................... 11 Economic Commission for Africa (ECA) .......................................................................... 11 Economic Commission for Europe (ECE) ......................................................................... 11 Economic Commission for Latin America and the Caribbean (ECLAC) .................... 12 UN Offices Away From Headquarters .............................................................................. 12 United Nations Office at Geneva (UNOG) ...................................................................... 12 United Nations Office at Nairobi (UNON) ........................................................................ 12 United Nations Office at Vienna (UNOV) ........................................................................ 12 Other Offices........................................................................................................................ 12 Counter-Terrorism Committee Executive Directorate (CTED)....................................... 12 Office of the United Nations High Commissioner for Human Rights (OHCHR) ........... 12 Office of the United Nations High Commissioner for Refugees (UNHCR) ................... 12 United Nations Conference on Trade and Development (UNCTAD) ......................... 12 IT Leadership William Bly Page 2

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United Nations Environment Programme (UNEP) ........................................................... 12 United Nations Human Settlements Programme (UN-Habitat) ..................................... 12 United Nations Office on Drugs and Crime (UNODC) ................................................... 12 United Nations Relief and Works Agency for Palestine Refugees in the Near East (UNRWA) ............................................................................................................................... 12 Additional Information........................................................................................................ 12 Department of Economic and Social Affairs (DESA) Our Work: ................................... 12 Our work takes many forms. DESA: ................................................................................... 13 DESA by numbers: ............................................................................................................... 13 Link to Department of Economic and Social Affairs DESA: ........................................... 14 Division for Sustainable Development ..................................................................................... 14 About .................................................................................................................................... 14 Mission ................................................................................................................................... 14 Goal ...................................................................................................................................... 14 Priority Activities for the Division to Achieve These Goals .............................................. 14 Communications and Information Management Services (CIMS).............................. 15 Job Openings.............................................................................................................................. 15 Job families: ................................................................................................................................. 15 Information Systems and Technology .............................................................................. 15 Information Management ................................................................................................. 15 Nature of the work .............................................................................................................. 15 Education ............................................................................................................................. 16 Systems ......................................................................................................................................... 17 Capital Master Plan CMP ................................................................................................... 17 UMOJA .................................................................................................................................. 17 Inspira .................................................................................................................................... 18 Galaxy................................................................................................................................... 18 INFORMATION SYSTEM AND TECHNOLOGY ..................................................................... 18 Professional Category and above ................................................................................... 18 Field Service Category ....................................................................................................... 18 ....................................................................................................................................................... 18

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Software ....................................................................................................................................... 18 Lotus Notes ........................................................................................................................... 18 IBM UNITE .............................................................................................................................. 19 eRoom .................................................................................................................................. 19 ............................................................................................................................................... 19 Staff Development ..................................................................................................................... 19 Summary............................................................................................................................... 20

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IT Leadership at the United Nations An Inside Look at United Nations Information Technologies

2012

With this report we will look at the complex issue of Information and Communication Technologies at the United Nations NY. The Office of Information and Communication Technologies (OICT) oversees the overall ICT at the United Nations. This office is administered by Assistant Secretary-General & Chief Information Technology Officer Choi Soon-hong. Having an ASG in charge of an office raises the level of importance as this ASG reports directly to the Secretary General Banki Moon. It is no simple task to pull together a wide variety of technologies and tools that are in use at the United Nations. Let us begin by looking at the organization structure. We will then drill down to the Department of Economic and Social Affairs DESA. My work is at the Secretariat in DESA. My duties are within the Division for Sustainable Development DSD. From my work at DSD I can give you a glimpse of how Information and Communication Technologies are handled. Each of the organizations has their own policies and procedures. It is now the task of OICT to oversee. “We live at a time when global organizations rely more heavily than ever before on information and communications technology (ICT). In this environment, an organization’s ability to achieve its mission and goals depends greatly on how well it manages ICT. The current state of the United Nations Secretariat’s ICT is the result of a decades-long absence of an organization-wide, strategic approach to ICT. Over the years, many individual units in the Secretariat have made considerable efforts and produced noteworthy achievements on ICT programmes. Yet the overall ICT capacities of the Secretariat are highly fragmented and lag behind those of other leading organizations. The goal of the ICT strategy, described in this publication, is to maximize the value of ICT in improving the Secretariat’s overall effectiveness and efficiency at delivering its services to the global community. The main thrusts of the ICT strategy are to overcome the difficulties attributable to what has become a highly fragmented ICT environment and to build strategic, integrated ICT capabilities through the introduction of improved systems, tools and methods to the Organization.” Choi Soon-hong Assistant Secretary-General & Chief Information Technology Officer Office of Information and Communications Technology: http://www.oict-un.org/ Link to UN ICT strategy PDF

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IT Leadership at the United Nations

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UN Structure

Link to chart

General Assembly
The General Assembly is the main deliberative organ of the UN and is composed of representatives of all Member States. The work of the United Nations year-round derives largely from the mandates given by the General Assembly. A revitalization of the Assembly is under way to enhance its role, authority, effectiveness and efficiency.

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IT Leadership at the United Nations General Assembly Subsidiary Bodies
Economic and Social Council

2012

The Economic and Social Council (ECOSOC), established by the UN Charter, is the principal organ to coordinate the economic, social and related work of the United Nations and the specialized agencies and institutions. Voting in the Council is by simple majority; each member has one vote. ECOSOC Subsidiary Bodies International Court of Justice The International Court of Justice, located at the Hague in the Netherlands, is the principal judicial organ of the United Nations. It settles legal disputes between states and gives advisory opinions to the UN and its specialized agencies. Its Statute is an integral part of the United Nations Charter. Security Council The Security Council has primary responsibility, under the UN Charter, for the maintenance of international peace and security. A reform of the Security Council, including its membership is under consideration.

Security Council Subsidiary Bodies
Trusteeship Council The Trusteeship Council was established in 1945 by the UN Charter to provide international supervision for 11 Trust Territories placed under the administration of 7 Member States, and ensure that adequate steps were taken to prepare the Territories for self-government and independence. By 1994, all Trust Territories had attained selfgovernment or independence. Its work completed, the Council has amended its rules of procedure to meet as and where occasion may require. Secretariat The Secretariat carries out the day-to-day work of the Organization. It services the other principal organs and carries out tasks as varied as the issues dealt with by the UN: administering peacekeeping operations, surveying economic and social trends, preparing studies on human rights, among others.

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IT Leadership at the United Nations
Repertory of Practice of United Nations Organs

2012

The Repertory of Practice of United Nations Organs is a legal publication containing analytical studies of the decisions of the principal organs of the United Nations. It is a comprehensive summary of the decisions of United Nations Organs and serves to throw light on questions of application and interpretation of the UN Charter in practice. Link to organization structure: http://www.un.org/en/mainbodies/

Secretariat Structure
Executive Office of the Secretary-General (EOSG)
• • • • •

Office of the Spokesperson for the Secretary-General Protocol and Liaison Service Global Compact Office Office of Information and Communication Technology (OICT) United Nations Office for Partnerships (UNOP)

Office of Internal Oversight Services (OIOS)
• • •

Internal Audit Division Inspection and Evaluation Division Investigations Division

Office of Legal Affairs (OLA)
• • • • • •

Office of the Legal Counsel General Legal Division Treaty Section Codification Division International Trade Law Division Division for Ocean Affairs and the Law of the Sea

Department of Political Affairs (DPA)
• • • • • •

Africa I Division Africa II Division Americas Division Europe Division Asia and the Pacific Division Middle East and West Asia Division William Bly Page 8

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• • • •

2012

Electoral Assistance Division Division for Palestinian Rights Security Council Affairs Division Decolonization Unit

Office for Disarmament Affairs (ODA)
• • • • •

Weapons of Mass Destruction Branch Conventional Arms Branch Information and Outreach Branch Regional Disarmament Branch Conference on Disarmament Secretariat and Conference Support Branch

Department of Peacekeeping Operations (DPKO)


• •



Office of Operations o Africa I Division o Africa II Division o Asia and Middle East Division o Europe and Latin America Division Office of Military Affairs Office of Rule of Law and Security Institutions o Police Division o Mine Action Service o Disarmament, Demobilization and Reintegration Section o Criminal Law and Judicial Advisory Division Policy, Evaluation and Training Division

Department of Field Support (DFS)
• • • •

Field Personnel Division Field Budget and Finance Division Logistics Support Division Communication and Information Technology Service

Office for the Coordination of Humanitarian Affairs (OCHA)
• • • • • •

Coordination and Response Division Policy Development and Studies Branch Advocacy and Information Management Branch External Relations and Support Mobilization Branch Emergency Services Branch International Strategy for Disaster Reduction (ISDR) Secretariat

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IT Leadership at the United Nations
Department of Economic and Social Affairs (DESA)
• • • • • • • • • •

2012

Financing for Development Office Office for Economic and Social Council Support and Coordination Office of the Special Adviser on Gender Issues and Advancement of Women Division for Social Policy and Development Secretariat of the UN Forum on Forests Statistics Division Division for Sustainable Development Population Division Development Policy and Analysis Division Division for Public Administration and Development Management

Department for General Assembly and Conference Management (DGACM)
• • • • •

Office of Protocol and Liaison Service Central Planning and Coordination Service General Assembly and Economic and Social Council Affairs Division Meetings and Publishing Division Documentation Division

Department of Public Information (DPI)
• • •

News and Media Division Outreach Division Strategic Communications Division

Department of Safety and Security (DSS)
• • •

Field Support Service Division of Regional Operations Division of Headquarters Security and Safety Services

Department of Management (DM)








Office of Programme Planning, Budget and Accounts o Programme Planning and Budget Division o Treasury Office of Human Resources Management o Careers Portal o Internships Office of Central Support Services o Procurement Division o Archives and Records Management o United Nations Postal Administration Capital Master Plan William Bly Page 10

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IT Leadership at the United Nations
Internal Justice Bodies Ethics Office Office of the United Nations Ombudsman (OUNO) Office of Administration of Justice UN Dispute Tribunal (UNDT) UN Appeals Tribunal (UNAT)

2012

United Nations Administrative Tribunal (UNAT) [abolished as of 31 December 2009 by GA resolution 63/253] International Criminal Tribunals International Tribunal for Rwanda (ICTR) International Tribunal for the Former Yugoslavia (ICTY) Special Advisers, Representatives and Envoys Office of the High Representative for the Least Developed Countries, Landlocked Developing Countries and Small Island Developing States (OHRLLS) Office of the Special Adviser on Africa (OSAA) Office of the Special Adviser to the Secretary-General on the Prevention of Genocide Office of the Special Representative of the Secretary-General for Children and Armed Conflict (OSRSG-CAC) Office on Sport for Development and Peace Special and Personal Representatives and Envoys of the Secretary-General (complete list) UN Regional Commissions Economic and Social Commission for Asia and the Pacific (ESCAP) Economic and Social Commission for Western Asia (ESCWA) Economic Commission for Africa (ECA) Economic Commission for Europe (ECE)

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IT Leadership at the United Nations
Economic Commission for Latin America and the Caribbean (ECLAC) UN Offices Away From Headquarters United Nations Office at Geneva (UNOG) United Nations Office at Nairobi (UNON) United Nations Office at Vienna (UNOV) Other Offices Counter-Terrorism Committee Executive Directorate (CTED) Office of the United Nations High Commissioner for Human Rights (OHCHR) Office of the United Nations High Commissioner for Refugees (UNHCR) United Nations Conference on Trade and Development (UNCTAD) United Nations Environment Programme (UNEP) United Nations Human Settlements Programme (UN-Habitat) United Nations Office on Drugs and Crime (UNODC) United Nations Relief and Works Agency for Palestine Refugees in the Near East (UNRWA) Additional Information
• • •

2012

Staff Regulations and Rules of the United Nations [ST/SGB/2002/2] Secretariat Information Circulars Secretariat Administrative Instructions

Secretary-General's report "Composition of the Secretariat" [A/65/350] Link to Secretariat Structure http://www.un.org/en/mainbodies/secretariat/

Department of Economic and Social Affairs (DESA) Our Work: The United Nations Department of Economic and Social Affairs (DESA) and its predecessors have helped countries around the world meet their economic, social and environmental challenges for more than 50 years.

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IT Leadership at the United Nations

2012

DESA’s mission - to promote development for all - reflects a fundamental concern for equity and equality in countries large and small, developed and developing. Within the framework of the United Nations Development Agenda, DESA works on issues ranging from poverty reduction, population, gender equality and indigenous rights to macroeconomic policy, development finance, public sector innovation, forest policy, climate change and sustainable development. The Department also supports the effort to achieve the Millennium Development Goals, a set of time-bound targets, which put the eradication of poverty at the centre of the global partnership for development. At the United Nations, DESA provides the substantive support to intergovernmental processes on development issues in the General Assembly and in the Economic and Social Council, its functional commissions and expert bodies. DESA engages with a variety of stakeholders around the world, including nongovernmental organizations, civil society, the private sector, research and academic organizations and intergovernmental organizations, as well as our partner organizations in the United Nations system. Our work takes many forms. DESA:
• • • • •

Analyzes, generates and compiles a wide range of data and information on development issues. Brings together the international community to address economic and social challenges at conferences and summits. Supports the formulation of development policies, global standards and norms. Monitors and supports the implementation of international agreements. Assists nation states address their development challenges through engaging in a variety of capacity development initiatives.

Based at United Nations Headquarters in New York City, DESA has 9 Divisions, each of which performs a critical function in promoting development, together with our Capacity Development Office. DESA also collaborates closely with its partners at regional and country levels in helping countries to formulate and implement national development strategies. DESA by numbers:




On the research and analytical front, DESA’s top priority is to maximize the impact of its flagship publications and major intergovernmental reports on national and international policy-making. Every year, we prepare some 300 documents and 300 publications that analyze a wide range of development issues, which are distributed in print and electronic format around the world. DESA has supported more than 35 major summits and conferences since 1990 on issues ranging from sustainable development and the advancement of women to the global economic crisis, financing for development and the ageing of the global population. William Bly Page 13

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The Development Account, a fund established by the General Assembly and comanaged by DESA, has implemented more than 150 development projects around the world since 1997. In the year 2000, United Nations Member states agreed to 8 Millennium Development Goals to be achieved by 2015, with the global progress monitored by DESA in its annual Millennium Development Goals Report, as well as the Report of the MDG Gap Task Force.

Link to Department of Economic and Social Affairs DESA: http://www.un.org/en/development/desa/index.html

Division for Sustainable Development About Mission The Division for Sustainable Development (DSD) provides leadership and is an authoritative source of expertise within the United Nations system on sustainable development. It promotes sustainable development as the substantive secretariat to the UN Commission on Sustainable Development (CSD) and through technical cooperation and capacity building at international, regional and national levels. The context for the Division's work is the implementation of Agenda 21, the Johannesburg Plan of Implementation and the Barbados Programme of Action for Sustainable Development of Small Island Developing States. Goal
• • •

Integration of the social, economic and environmental dimensions of sustainable development in policy-making at international, regional and national levels; Wide-spread adoption of an integrated, cross-sectoral and broadly participatory approach to sustainable development; Measurable progress in the implementation of the goals and targets of the Johannesburg Plan of Implementation.

Priority Activities for the Division to Achieve These Goals




Facilitate intergovernmental negotiations, consensus-building and decisionmaking through the provision of substantive support to the work of the CSD and other related bodies; Provide technical assistance, expert advice and capacity building to support developing countries and countries with economies in transition in their efforts to achieve sustainable development;

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Facilitate inter-agency and inter-organizational cooperation, exchange and sharing of information, and catalyze joint activities and partnerships within the United Nations system and with other international organizations, governments and civil society groups in support of sustainable development; Promote and facilitate monitoring and evaluation of, and reporting on, the implementation of sustainable development at the national, regional and international levels; Undertake in-depth strategic analyses to provide policy advice to the USG/DESA, UN system and intergovernmental fora focusing on cross-cutting and emerging sustainable development issues.

Communications and Information Management Services (CIMS) CIMS provides overall technical support for DESA however each division has it’s on UN service level agreement with OICT. Depending on the level A, B or C will determine services provided by OICT, CIMS or in house. Each division has an IT and Web Focal Point and the duties and responsibilities are determined by the Terms of Reference or TOR that are provided when Job Offers JO are posted. Job offers are posted at UN Link to DESA Brochure

Job Openings
Careers https://careers.un.org/lbw/Home.aspx Some Job offers are still posted on Galaxy https://jobs.un.org/Galaxy/Release3/Vacancy/Vacancy.aspx

Job families:
Information Systems and Technology Information Management Nature of the work This network plays a vital role in the implementation of technology within the United Nations. It sets overall strategic directions for the Organization, plans and coordinates a wide range of Information Technology activities, and provides enterprise systems and infrastructure. Specifically, jobs include information and communication technology research, policy formulation and compliance, development, and the establishment of infrastructure to support the Organization’s information and communication technology systems which IT Leadership William Bly Page 15

IT Leadership at the United Nations

2012

include computing; telecommunications; office automation; software and hardware support; internet operations; and enterprise-wide applications. Additional responsibilities may also include technical support for the management of the Organization's information assets workflows by means of research and development of new technologies, computer processing and communication technologies. Typically at a higher level, jobs may cover the formulation of overall strategies and policies by participating in various committees, preparing documents on policy issues, and contributing to the overall management of a department’s technical activities and operations. Education Computer Science, Information Systems, Mathematics, Statistics, Electronic, Technical or Communication Engineering, Technical Science, Computer Technology, Archival, Information Science, Social Sciences or related fields. IT Job Offerings as of 4/8/2012

Job Title: Department/ Office: Duty Station:

INFORMATION SYSTEMS OFFICER, P3 International Civil Service Commission NEW YORK

Job Title:

Data Management Officer, P4 Department/ Office: United Nations Joint Staff Pension Fund Duty Station: NEW YORK

Job Title:

SENIOR INFORMATION SYSTEMS OFFICER, P5 Department/ Office:United Nations Joint Staff Pension Fund Duty Station: NEW YORK

Job Title: INFORMATION TECHNOLOGY ASSISTANT, G6 Department/ Office: Department of Economic and Social Affairs Duty Station: NEW YORK Job offerings are divided into categories General Service positions for IT positions do not require advanced college degrees but do require five or more year experience. These positions are found in GS level 4-7 with level 5 and 6 being the most common. G7 positions are rare and difficult to
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IT Leadership at the United Nations

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obtain. The professional category begins with P2 and these posts are set aside for applicants that have successfully entered the National Competitive Recruitment Examinations (NCRE). Professional can rise to the P5 level above that there is the Director levels of D1 and D2 who are in charge of branches or divisions. Beyond this are the Assistant Secretary General ASG, Under Secretary General USG that are heads a Departments who report to the Secretary General.

Systems
There are a number of systems in place at United Nations Headquarters. It is a complex process to introduce a new system. The United Nations is undergoing a great deal of changes under the Capital Master Plan CMP. Capital Master Plan CMP The mission of the Office of the Capital Master Plan is to manage the historic renovation of the United Nations Headquarters Complex and to execute the renovation on time and within budget, in a safe, accountable, and transparent manner, in order to create a modern, safe and sustainable work environment. With the CMP in progress there are ongoing upgrades to IT infrastructure, hardware and application software. Link to CMP UMOJA In this fast-changing world, the United Nations needs a new way of managing its resources in order to operate efficiently, meet Member State mandates and credibly report results. Umoja is an organizational transformation that will enable high-quality and cost-effective service delivery anywhere in the world. It will modernize the United Nations and allow it to meet increasing demands under growing financial pressure. It is a cornerstone for organizational change that will integrate with all other UN reform efforts – from accounting and human resources to developing climate-neutral business strategies. The Umoja solution will enable UN managers to plan their programmes and measure results with modern tools simplify a wide range of administrative practices provide updated and accurate data that will expedite decision making and enable better, faster service delivery to UN beneficiaries. Link to UMOJA at UN

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IT Leadership at the United Nations

2012

Inspira Inspira, Inc. has been helping businesses worldwide, aligning technology with business opportunities, utilizing a proven and scalable global delivery model to effectively manage cost of ownership and applications life-cycle management. Link to Inspira Inspira is used at the United Nations for Human Resources. It is replacing the Galaxy system that has been used for hiring. Not all of the features are fully integrated as legacy systems are still in use. The performance evaluations are handled by the EPAS system and Temporary Vacancy Announcements and Field Service positions are still currently posted in Galaxy. Galaxy Link to UN Galaxy INFORMATION SYSTEM AND TECHNOLOGY Below are links to current positions available through Galaxy. Professional Category and above Associate Information Technology Officer, P/2 (Multiple D/S), Deadline: 08 Apr 2012 Associate Telecommunications Officer, P/2 (Multiple D/S), Deadline: 08 Apr 2012 Chief Information Technology Officer, P/3 (Multiple D/S), Deadline: 08 Apr 2012 Chief Communications Officer, P/3 (Multiple D/S), Deadline: 08 Apr 2012 Field Service Category Chief Information Technology Officer, FS/6 (Multiple D/S), Deadline: 08 Apr 2012 Chief, Communications and Information Technology Section, FS/6 (Multiple D/S), Deadline: 08 Apr 2012 Chief, Communications Officer, FS/6 (Multiple D/S), Deadline: 08 Apr 2012

Software
Lotus Notes Lotus Notes helps you get your work done quickly IBM® Lotus® Notes® software brings social collaboration and business applications together within an easy to use integrated desktop experience, helping you discover, transform, and socialize content with colleagues. It helps keep you focused on your work, pivoting you to the collaboration tool you need at the moment. Link to Lotus Notes

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IT Leadership at the United Nations
IBM UNITE Overview

2012

The UNITE– Ubiquitous and Integrated Teamwork Environment – project is designed to develop an environment for virtual workplaces. People who are spread out in a variety of locations will be able to work together on a project and really feel part of the same team. Link to UNITE eRoom EMC Documentum eRoom is easy-to-use online team collaboration software that enables distributed teams to work together more efficiently. With Documentum eRoom, teams around the world can accelerate document collaboration and group activities, improve the development and delivery of products and services, optimize collaborative business processes, improve innovation, and streamline decision-making. Link to eRoom

Staff Development
The United Nations provides programmes for staff and specific programmes for IT focal points Links to Staff Development and for IT Focal Points: TECHNICAL FOCAL POINT PROGRAMMES INFORMATION TECHNOLOGY Below is a list of available courses for staff to attend free of charge with the permission of their immediate supervisor. These courses take place during the week day at office in the UN DC 2 building on East 44th street and the campus in Long Island City. Programmes run from half day to 5 days in length. Some of the classes are broken into sections where staffs will return for the next session after they have had a chance to implement what they have learned in the workplace.
• • • • •

Computer Orientation Graphic Design and Website Development Integrated Management Information System (IMIS) International Computer Driving License(ICDL) Lotus Notes Courses William Bly Page 19

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2012

Microsoft Courses Technical Focal Point Programmes

Summary I will sum this up where I fit in on the list and give an idea of what I might be working on. Since May 2012 I have been working at the Division for Sustainable Development on and off with the Small Island Developing States Unit. I was hired as a GS 6 which is at the high end of the General Service Category. My functional title is Web Assistant. In this capacity I report to the Chief of the Unit and post to web what is needed, maintain the website and fix broken links. However I am the IT and Web Focal Point for the Division and this position has given me a great deal for responsibilities. With this role I have been ordering work stations, laptops, Video conference equipment and installing as needed. I set up new users in the UN User Manager system UNUM. The UNUM is where we add new staff to our division so that we can give them access to Lotus Notes and the LAN. Very little actual LAN work is done as the infrastructure is in place and IP addresses are generated via dynamically DHCP. We do have to troubleshoot issues with workstations and printers. It is important to understand when to escalate an issue. We will contact CIMS or OICT as appropriate as per our service level agreements. Our division is a Class “B” so we are fairly independent. As an IT Focal Point we may have to use our personal credit card to pay for invoiced for hosting or Domain Name Registrations. The United Nations does not have a credit card so we pay the bill and prepare a memo to get reimbursed from one of the Executive Offices we deal with. Lastly we attend meetings hosted by CIMS for DESA. The focal point meetings deal with issues of new technologies, software and hardware updates keeping us abreast of latest policies and procedures. In addition I attend regular meetings with our social media work groups. I recently became the representative for the Division at the UN Staff Union and with that I became the web master and built a new site using a CMS. For me working with the Content Management Systems is the interesting part of the work. I have developed a number of sites for the division and continue to maintain and update as needed. I have found introducing Open Source solutions to the UN and interesting challenge. In 2010 when I joined Open Source was only under consideration. A few weeks later we had a fully functional Joomla! WCMS up and running. Now Drupal, Wordpress and PHP base sites are becoming more and more common.

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IT Leadership at the United Nations http://u-seek.org/ http://www.sidsnet.org/ http://www.un.org/esa/dsd/ http://www.uncsd2012.org/rio20/index.html

2012

It is my hope that going back to school will help me to improve my IT skills and provide a degree that will help me to advance within the system. I have found that IT leadership is a valuable skill. If I am unable realize my potential within the UN system I have plans in place to put this knowledge to work outside the system in the private sector.

IT Leadership

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...EFFECTIVE TRANSFORMATIONAL LEADERSHIP ACROSS CULTURES: THE ROLE OF CROSS-CULTURAL COMMUNICATION COMPETENCE Dr. Alexi Matveev College of Staten Island New York, NY, USA Dr. Elena Lvina Concordia University Montreal, Quebec, Canada Abstract New theoretical frameworks are needed to better understand effective transformational leadership in different cultural contexts. In this article we illustrate the relationship between transformational leadership and the cross-cultural communication competence frame. We show how national culture orientations and cross-cultural communication competence affect the full range leadership framework and transformational leadership dimensions. Attributes of effective leadership and the choice of communication strategies vary for different cultural contexts; however, the charismatic or value-based leadership dimension contributes the most to universally perceived effective leadership styles. We draw attention to the importance of transformational leadership research utilizing the cross-cultural communication competence construct. Introduction Transformational leaders rely heavily on their rhetorical skills in order to articulate a vision and create meaning for their followers. While the leader's message is important, the process by which it is communicated appears to be just as significant. The communication style is a critical distinguishing factor in whether the leader’s message will be remembered and endorsed. Flauto...

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...Leadership emerges every level of organisations, from animal social behaviors to multi-international organisations. But no single universally accepted definition could be drew with all the scholars agree. There are 211 different definitions of about leadership (Rost 1993). Claimed by one of the researchers on transformational leadership, Bernard M. Bass (2008), there is no urge to unify the definitions of leadership. The appropriate definition of leadership depends on the specific dimension of leadership of interest to the individual. In this essay, the definition from Peter Northhouse (2001) will be adopted, “leadership is a process whereby one individual influences a group of individuals to achieve a common goal”. This essay will discuss two leadership models; transformational and transactional leadership, followed by the illustration of the features by 2 known leaders of different leadership models. The corresponding evaluation of the models will also be examined. Transformational leadership, the most studied idea with the field of leadership (Diaz-Saenz, 2011, p. 299), is the process of transforming the attitudes of the followers to achieve extraordinary outcomes in organisation’s objectives (Yukl &Fleet, 1992, 174), consisting of four features. Barack Obama is one of the great leaders who possesses certain features of transformational leadership. Idealised influence: By overcoming his rigorous childhood brought by the multiracial heritage (Obama, 2008) and having a rare...

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...Johnson English Comp. 1 30 October 2013 Leadership Leadership is originally defined as the act or an instance of leading, but that is not other people’s definition. To some people, leadership means so much more and others not so much. Leadership is something not everyone has, but some people want. Some people tend to follow instead of lead others. Leadership is taking a role and standing up for something or someone when no one else will. Taking up for someone when he/she is being bullied, taking the lead role around school, and leading others on the right path; not the wrong one are great characteristics of leadership. Taking up for someone when he/she is being bullied definitely defines this person as a leader in some people’s eyes. People look at leadership and think of the president or high officials. When others look at leadership, they see all the little details like taking up for someone when he/she is being bullied. In today’s society, the number one cause for suicide is bullying and when someone decides to be a leader and stand up is when he/she has the role of leadership. Standing for someone that is being bullied is a characteristic not everyone has because some people do not care and others are afraid to take a stand. Taking the lead role at your school or anywhere else is a prime example of leadership. Taking a lead on a school project, helping out at the school, or just cleaning up are all great examples of leadership. Taking the lead role is a characteristic...

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...CONTIGENCY APPROACH | Description | * Trait Approach: one of the first systematic attempts to study leadership * “Great Man” Theories (early 1900s)Focused on identifying innate qualities and characteristics possessed by great social, political, & military leaders | * Emphasizes the behavior of the leader * Focuses exclusively on what leaders do and how they actPurpose: explain how leaders combine two kinds of behaviors to influence subordinates in their efforts to reach a goal. * Task Behaviors - help group members to achieve objectives * Relationship Behaviors - help subordinates feel comfortable | * Effective leadership is contingent on matching a leader’s style to the right setting * Assessment based on: * Leadership Styles * Situational Variables * Leadership styles are described as: * Task-motivated (Low LPCs) Leaders are concerned primarily with reaching a goal * Relationship-motivated (High LPCs)Leaders are concerned with developing close interpersonal relationships * Leader Style Measurement Scale (Fiedler)High LPCs = Relationship-motivated Low LPCs = Task-motivated | Strengths | * In the leadership process, the traits approach highlights the leader component * The trait approach is that it has a credibility due to a century of research support * Deeper level understanding of how leader/personality related to leadership process * The trait approach provides benchmarks for what to look for in a leader. Leaders can use...

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...outcomes of college students’ involvement in leadership activities. Journal of College Student Development, 42, 15-27. Boatman, S. A. (1999). The leadership audit: A process to enhance the development of student leadership. NASPA Journal, 37, 325-336. Council for the Advancement of Standards in Higher Education. (1999). CAS standards for leadership programs. Washington, DC: Author. Hair, J. F., Anderson, R. E., Tatham, R. L., & Black, W. C. (1998). Multivariate data analysis (5th ed.). New York: Prentice Hall. Higher Education Research Institute. (1996). A social change model of leadership development: Guidebook version III. College Park, MD: National Clearinghouse for Leadership Programs. nt: Kezar, A., & Moriarty, D. (2000). Expanding our understanding of student leadership development: A study exploring gender and ethnic identity. Journal of College Student Development, 41, 55-68. Komives, S. K., Lucas, N., & McMahon, T. R. (1998). Exploring leadership: For college students who want to make a difference. San Francisco: Jossey-Bass. Komives, S. K., Owen, J., Longerbeam, S. D., Mainella, F., & Osteen, L. (2004). Leadership identity development. Concepts & Connections, 12(3), 1-6. Komives, S. R., Owen, J. O., Longerbeam, S., Mainella, F. C., & Osteen, L. (2005). Developing a leadership identity: A grounded theory. Journal of College Student Development, 46, 593-611. McIntire, D. D. (1989). Student leadership development: A student affairs mandate. NASPA...

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...LEADERSHIP UNCUT | Brian Evje Jan 30, 2013 Quick: Define Leadership If you don't know what your leadership is, how are you going to make it persuasive to others? Only a few people have a solid answer. When first working with a client, I ask, “What is your definition of your leadership?”   Invariably, a pause follows. The eventual response is sometimes tentative, confused, or incomplete.  This happens with new and experienced leaders, in large companies and in start-ups.  Only a few people have a solid answer. Not many leaders have a clear, concise, concrete definition of what being a leader means to them. The eminent leadership scholar Ralph Stogdill observed, “There are nearly the same number of leadership definitions as there are people who have attempted to define it.”  Here are just a few perspectives: * “The first job of a leader is to define a vision for the organization…the capacity to translate vision into reality.” (Warren Bennis) * “Leadership is a series of behaviors rather than a role for heroes.” (Margaret Wheatley) * “Leadership: the art of getting someone else to do something that you want done because he wants to do it.” (Dwight D. Eisenhower) It is no wonder then, that a ready answer is not on the lips of every leader. But the lack of a compelling, individual definition can be a serious defect. Why Define Your Leadership? When asked, “Why should I have a definition for my leadership?” I answer, “What is the cost of not understanding the foundation...

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...JTB_Journal of Technology and Business. October 2007 Ethical Leadership Makes the Right Decisions Magdy Hussein Faculty, Northwestern Polytechnic University ABSTRACT This paper defines business leadership, review different types of leadership and examine how leadership ethics add great values and weight when making a business decision. The ethical scandals that have occurred in the last ten years have shaken the image of Corporate America. Leadership is on the test when business operators make competitive, strategic and tactical decisions that affect both stockholders and stakeholders such as downsizing and outsourcing. Ethical and moral obligations toward both parties require more than leadership with management skills and influential charisma. It entails visionary wisdom that makes possible moral decisions in the best interest of everyone involved. Key words: Leadership, Managerial Leader, Charismatic Leader, Transformational Leader, Strategic Leadership, Ethical leadership, Stakeholders, Corporate Social Responsibility Ethical leadership combines ethical behavior and ethical decision-making and is required by both individuals and organizations. One major responsibility of a leader is to build a foundation of ethical organizational behavior through ethical decisions and to differentiate between leadership compliance with codes of ethics and leadership values of business ethics’ practice. There is a need to synthesize these differences and evaluate the degree to which...

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...INDM 4260 – Organizational Dynamics Graduate Research Paper Devender Reddy Mada University of Central Missouri Table of Contents Abstract 03 Introduction 04 Summary of Leadership ideas and philosophies from my readings 04 Definition of Leadership 05 My Ideal Leaders 06 Leadership Traits 07 Leadership Styles 08 My Goals 09 Achieving my Goals 09 Improvements 10 Conclusion 11 References 12 Abstract Leadership is defined as "organizing a group of people to achieve a common goal". Leadership is considered as an important aspect in many areas such as business organizations, politics, and sports and in many other fields. This research paper is about leadership and its various styles, traits, characteristics based on my ideal leader. It concentrates more on my ideal leader’s leadership qualities and leadership skills which I observed. My understanding on leadership was clearly explained in this paper. Moreover the traits a leader must have like vision, courage, integrity etc., are also analyzed. This paper also contains information about my goal. It also includes my approach to achieve my goal and types of skills I should improve to succeed. Introduction To my knowledge leadership is a set of skills developed or acquired through experience in one’s own life or by experience of others. These set of skills include good communication skills, ability to understand other feeling...

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...Leadership is a reciprocal relationship between like-minded leaders and followers to achieve a realistic and positive change through empowerment and planning. My definition of leadership is based on what I have learned in my leadership studies as well as my personal experiences with leadership throughout my life. I use aspects from some of the previous definitions of leadership that once were used and accepted. I personally believe that leadership can be rightly defined in many different ways depending on the circumstances that are used to describe it. This being said, my definition of leadership should not be considered the only one that is plausible, rather one that should be used in the instances that I have been a part of. Before I go forward and describe in more detail, I feel it is fitting to give a brief description of some of the past leadership definitions and styles that have affected me. Leadership has been defined in many different ways ever since it was first described in academics. Some of the theories that have affected my leadership the most are the situational leadership theory, charismatic leadership, and leadership as a social change. These are not the only ones that I believe have sculpted the way I choose to be a leader, but they are the most important ones to me. The situational leadership theory of leadership can best be described as a leadership style that is flexible to change. This style of leaderships asserts that the situation will dictate how...

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...There are many differences between management and leadership. Management relies on positional power, that is authority or status. It depends on the rules, structures and systems within an organisation, which surround a job. Leadership relies on personal power. This comes from the ability to develop strong and mutually rewarding relationships. It depends upon good interpersonal skills, positive personal characteristics and supportive behaviour. The key to leadership is influence. Leadership is a facet of good management but a leader does not necessarily have the positional power of a manager. The crux of this comparison between management and leadership is one of choice. People choose to follow and commit to a leader but a manager must be followed. We are emotional animals and the commitments we make based on our emotions are forcible. Management The manager’s primary commitment is to the employing organisation. His/her job is to manage members of the organisation in achieving that organisation’s goals using his/her positional power. Good management involves: • Information Control (Keeping people informed about issues which affect them) • Resources control (Allocated on the basis of business priority) • An Appraisal system (Using performance indicators and objectives as the basis of appraisal) • Job Seniority (Giving clear instructions for tasks) • Specialist Expertise (Sharing expertise to help and develop others) • Rewards and Punishment (Using rewards fairly and transparently...

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...QuickView Leadership Series Helping you navigate the leadership landscape Are Leaders Born or Made? Perspectives from the Executive Suite By: William Gentry, Ph.D., Jennifer J. Deal, Ph.D., Sarah Stawiski, Ph.D., and Marian Ruderman, Ph.D. Issued March 2012 Introduction Do you think a leader should be a hero or a negotiator? Out in front leading people or coordinating the work of the group? Destined to be a leader or developed to be a leader? The way we think about leadership affects how we perceive the leaders around us. For instance, if we expect a leader to be a hero, we are likely to see someone who takes charge to save the day as a good leader and someone who asks everyone’s opinions and lets the group make decisions as weak. Alternatively, if we think a leader should be collaborative and focused on making sure decisions arise from the group, we would view someone who is directive as aggressive or a tyrant. our beliefs about how people become leaders affect how we evaluate people’s leadership potential. Believing people are born leaders is likely to result in a focus more on selecIn the same way, tion (identify the right people) rather than on development (develop the people you get). On the other hand, believing that people are made into leaders by their experiences would be more likely to result in a greater focus on making sure people had the right opportunities to develop into leaders. Consider United States Supreme Court Justice Antonin...

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...A Vision to 21st century leadership The ultimate measure of man is not where he stands in moments of comfort and convenience, but where he stands at times of challenge and controversy. --Martin Luther King Jr. Abstract: Great quotes, great literature, great historical leaders, but still world is exploring the real essence of leadership. When we talk about leadership skills what exactly do we mean? Leadership skills are tools, behaviors and capabilities that a person need in order to be successful at motivating and directing others. Yet true leadership skills involve something more; the ability to help people grow in their own abilities. It can be said that the most successful leaders are those that drive others to achieve their own success. There are many leadership styles and has lot many leadership qualities attributed to the styles. Which one is perfect and what qualities make a good leader is slowly becoming the context and situation oriented. The dynamics and characteristics of this 21st century world are greatly varied than previous centuries. As the society becomes faster paced and dynamic the problems and challenges are also evolving in rapid fashion, making them even more difficult to resolve. People perception and demands on their leadership is also changing fast. They demand new styles of leadership which provide solutions, not necessary an autocratic way but a blend of different styles and qualities to suite these dynamic, challenging, complex 21st and future...

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...Leadership Questions Elizabeth Geevarghese NUR/492 Leadership Questions Leadership and management are essential to any organization. The effectives of leadership and management influence the success of the organization. Leaders guide the direction to the group, and the managers focus on the achievements of the organization. The purpose of this paper is to focus on the personal views of leadership, differentiate between management and leadership and explain the characteristics of an effective leader. Personal Views of Leadership In my opinion, the leader must have the potential to motivate the team members. A leader must be able to communicate effectively as well as have good listening skills. In my Personal view, a health care leader must be able to make detrimental decisions, able to work in a diverse community, culture, people and yet maintain tenacity and professionalism. My preference is to work with a leader who respects a healthcare professional, and not function on the basis of dictatorship whereby nurses are comfortable approaching the head with their problems or concerns. A leader needs to be consistent, visionary, confident, assertive, yet fair and open-minded so that the team members trust them, and together they attain the goals and be a success. Leadership and Management There is a close relationship between leadership and management, but they have different concepts. A leader is one who impacts others and uses interpersonal skills to achieve the goal...

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