IT521 Assignment-Unit Three

Kaplan University

IT 521 Unit Three Assignment

Abstract

Any organization whether commercial, privately owned, non-profit, or governmental in nature can become more efficient and learn from trending information as well as refine their tools to understand metrics. However, it is important to understand that some metrics may not be the only information necessary; otherwise an analysis will only have the factors of trends and not understand the needs to work towards organizational and functional goals. Performance management and measurements go hand-in-hand but understanding the whole picture of how to improve requires an understanding of what each does for decision makers.

Part One – New York City’s Citywide Performance Reporting Online System Dashboard

With the transition of mayoral officials comes a new and different perspective on how to address governmental management. In the case of New York City mayor Bloomberg decided his understanding of financial business practices had vital applications to his new responsibilities. One of his initiatives was to create the Citywide Performance Reporting (CPR) online system to assist in the annual evaluation of city agencies which created over 1,000 key performance indicators (KPI). These KPIs measured everything from school grades to road maintenance and anything in-between (Turban, Sharda, & Delen, 2011). Major components of CPR were categorized into three areas. First was performance management application; the backend computing power which provided access for agencies to input data in one location. Second was the analytics tool and dashboard where information was provided on the front-end of system. Information on trends and performance could be obtained in several forms (i.e. summaries and graphics). The third area was data definition, where information could be