...within the financial services industry, Intersect has attempted to survive. CEO Frank Jeffers decided on a new vision for the company and it is called the “customer intimacy model”. To help implement this model, the organization must align employee morale. Jeffers goal is to build long-term relationships and add value and trust to the customers of Intersect, but employees must stand by the new vision. Intersect understands that benchmarking is a great start to implement its new vision but the restructuring of organizational culture is much more important for the success of the model. Different values, rights, and interest are at stake and it is creating resistance to change. Situation Analysis Issue and Opportunity Identification The financial services industry is struggling and Intersect Investments is in need of an organizational change. Intersect Investments is managing to survive within its industry and is currently facing a 25% turnover rate. The company is in desperate need of increasing customer rates and plans to establish long-term customer relationships so that its brand image is improved. CEO Frank Jeffers realizes that the company will survive by implementing the “customer intimacy” model. In hiring Janet Angelo as the company’s new VP in marketing and sales, she is known for improving customer loyalty and has helped increase sales in a matter of three years. Mr. Jeffers expects that Janet Angelo help implement the “customer intimacy” model in a matter...
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...Intersect Investments Transformational Leadership Problem Solution: Intersect Investments Since September 11, 2001, financial service organizations have struggled to maintain existing clientele and gain additional customers. Intersect Investment Services is no exception. The rapidly changing climate has left Intersect Financial Services, CEO Frank Jeffers with an immediate decision to transform the financial institution. Through the volatile climate changes Intersect has managed slightly to survive and has resisted change the last four years. Jeffers realizes he must make some dramatic changes if the organization is to regain its competitive status in the market place. In this paper the subject matter will identify the organization’s decision, goals, opportunities, alternatives, risks, and optimal solution. Situation Analysis Issue and Opportunity Identification The company’s CEO, Frank Jeffers has strong convictions that the company must move in a different direction by broadening its products and services to consumers. Jeffers plans to implement a customer intimacy model to provide more value, increase customer’s trust and enhance relationships. The sales and marketing executive team has an opportunity to embrace the vision that can increase profitability and the company’s clientele base. Team members, employees resistance to change, lack of stakeholders feedback, misaligned values, and beliefs among stakeholders are factors that could prevent...
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...Alice’s thoughts and fears are balanced through “showing versus telling”, while David and Dr. Jeffers, who are initially skeptical, are also persuaded by the evidence to believe the child is a “small assassin”. Immediately after delivery, Alice feels no connection to her child and concludes he is trying to kill her. Her thoughts start to consume her; with the worry that people will think she is crazy. “I am dying and I can't tell them now. They'd laugh and call me one in delirium. They'll...
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...of chaotic. Frank Jeffers is the CEO of Intersect Investment Company and is looking to implement a “customer intimacy” model that will help Intersect become successful in the future. Frank Jeffers has selected a leadership team consisting of Janet Angelo; Executive Vice President of Marketing and Sales, Tomas Hardy; Senior Vice President of Human Resources, Lyn Chen; Vice President of Sales, Joel Contino; Vice President of Marketing, and Annie Sorrento; Director of Sales Operations. Intersect has a wealth of talent to draw from and simply needs to make sure staff are on board with the organizational changes being proposed. Change can stretch an organization to and beyond the breaking point. Changes are seldom welcomed within most organizations and Intersect Investments is no different. Frank Jeffers has a vision of where he thinks Intersect needs to go; unfortunately not everyone on the team shares his vision. Jeffers wants Intersect to fully implement the new “customer intimacy” program within the next year and expects things to go according to his plan. According to Kreitner and Kinicki, “True change in any organization usually takes not only months but years to accomplish.” A leader willing to implement change must have a good understanding of the company and deep knowledge of some or even all of its processes. Along with extensive knowledge of the company this leader must also have the ability to understand the people in the organization. Frank Jeffers appears to posses the...
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...have chosen they all relate themselves to the material that they write. The authors that I have chosen are, the poets, Robert Frost and Robinson Jeffers, the prose writers, Mary E. Wilkins Freeman and Willa Cather, and the dramatist, Eugene O’Neil. In all of their writings they have an autobiographical nature that tells the reader about the authors own life. Without the aspects of these authors’ lives their writing could differ. This aspect of revealing ones own life through writing can be seen in Robert Frost’s poems not because he portrays his own life, but quite the opposite. It is commonly known that Robert Frost life was filled with much depression. Because of this, Robert Frost tends to dwell on the surreal beauty of nature in life. It is seen in his poems such as “The Pasture” that Robert Frost puts what has fulfilled his life in his writing. Like these other authors, Robinson Jeffers also involves his life in his poetry. Throughout his life Jeffers religious intent shows him to be a pantheist whose God is the evolving universe. In his poem “Credo” he talks about how nothing is real except but what we make it. The idea that God is in our minds, and he creates the images that makes things real. The religious background of his life affected him to write the poems of the permanence of God. Similar to Jeffers deep appreciate of God, Mary E. Wilkins Freeman has a profound value for the culture of rural New England. In her story “The New England Nun” she...
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...Problem Solution: Intersect Investments Intersect Investments is falling into the same pit of slumped growth that it sees all around it in the market. Its customers are looking for something different and the company's CEO, Frank Jeffers, has a vision for giving the customers what they are looking for and regaining the company's competitiveness. This vision requires a change in the way the company operates, particularly within its sales organization, where strong roots exist in the age-old way of running the business: if a salesperson wants to increase sales then he or she must increase the number of customers with whom he or she interacts. The purpose of this analysis is to examine the key obstacles facing Jeffers and his organization from implementing this change and the opportunities these issues provide. Fundamental concepts such as motivation through goal setting, external forces of change, organization development leading to organizational effectiveness, continuous reinforcement, and the influence of past experiences will be addressed in the context of this situation and will form the basis for the examination of opportunities. These opportunities will then aid in the understanding of problem and the path forward for Intersect to achieve its vision. Utilizing benchmarking research will enable the incorporation of best practices in the development of an implementation plan that will help Intersect achieve success with its vision. Situation Analysis Issue and Opportunity...
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...solution analysis next will follow the problem-based learning model which are: situation background, framing the right problem, identifying end state and goals, identify alternatives, evaluate alternatives, identify and assess risks, make the decision, develop and implement the solution, and finally evaluate the results. The Intersect Problem Solution and Defense analysis will refer to the problem-based learning model and scenario, which will focus on turning challenges into opportunities and transitioning Intersect Investments into becoming a financial market leader. Situation Analysis Issue and Opportunity Identification Intersect Investments has found the business declining in the last five years and they are barely surviving. CEO Frank Jeffers has realized that in order for Intersect to survive the volatile climate of the financial services industry, it must expand the services it provides and...
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...SOLUTION: INTERSECT INVESTMENTS Problem Solution: Intersect Investments Michelle Wickham University of Phoenix Problem Solution: Intersect Investments Intersect Investment is an organization operating in the financial services industry that has been experiencing financial difficulties because of its inability to improve falling sales and establish long term customer relationships. The company has been struggling for the past four years and the leaders of the organization have resisted making needed changes in the company’s strategic direction. CEO, Frank Jeffers wanted to change the direction of the company and created a new vision for the organization “Provide a broad set of products and services to consumer and small business customers using a model of customer intimacy that will build long-term relationships based on trust and value to the customer” (University of Phoenix, 2010, p. 1). Jeffers is aware of the tough road ahead for the company and has rallied his troops to share his vision to help the struggling organization regain its profitability. There are major obstacles on the road to achieving the new mission as some key staff members are resistant to the change efforts. For the new vision to be a success the organization requires a major overhaul of its current practices; however, all obstacles to change efforts must be overcome. Additionally, a clear and concise plan must be developed and include strategies for addressing those inevitable issues...
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...some chancy, yet calculated choices if it is to be competitive and regain the company's standing in the financial services industry. The problem based solution model is used within this paper to identify the problem, goals, alternatives, risks, implement a solution and assess the risks. An additional analysis outlines the company's challenges and transitions them into opportunities. Situation Analysis Issue and Opportunity Identification Intersect Investment Services, Chief Executive Officer (CEO) Frank Jeffers has finally realized the company must broaden its services and improve its customer service to survive a tumultuous climate within the financial services industry. Jeffers has identified a new direction and vision to combat these challenges. He recommends the company offers its customers an extensive product and service line, using a customer intimacy approach geared toward building long-term relationships based on trust and value. (University of Phoenix). Jeffers anticipates the company can regain Wall Street's trust by improving its brand...
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...105 Bankrupted the Wall Street Giant The year was 2008 and the United States was entangled in the most significant financial crisis since the great depression. Lehman Brothers the countries fourth largest investment bank with revenues of $19.2 billion in 2007 and in excess of $600 billion in assets became the largest bankruptcy in history when they filed on September 15 2008. Aggressive investment strategies, misuse of accounting practices, as well as significant exposure to the subprime mortgage market attributed to the demise of a legend that at its peak employed 25,000. As the housing bubble grew, Lehman Brothers acquired several mortgage lenders. Of the acquired firms some made loans to home buyers without full documentation (Jeffers 2011). When these mortgages began to default, market conditions became unpredictable and the likes of Lehman and scores of other banks faced immense losses. The write down of the defaulted debt securities had colossal adverse effect on Lehman’s balance sheet. Credit rating agencies honed their focus mainly on the leverage ratios of the investment banks and Lehman’s leverage ratios were already extremely high. Any downgrade on Lehman’s credit rating would have sent Lehman’s share prices sharply lower and eliminate their chances to receive any sort of financing. In hope of preventing such an occurrence, Lehman would attempt sell some of its assets to raise capital. As the case with most of the investment banks, Lehman found itself unable...
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...The construct of self-concept can be defined as the relatively stable set of perceptions you hold of yourself (Interplay pg.70). Meaning-so, self-concept is how you view yourself, and present yourself as an individual; your identity and what makes you, you. Reggie Davis holds himself as a broken man who is eager for a better existence, but held up in anger that he cannot express. These ideas are visible when the other characters tell the audience about Reggie’s past. Elliot describes a scene while in the courtroom, mid-custody dispute, of how Reggie would refer to himself in his texts messages to Elliot's daughter. Reggie had portrayed himself as a “street nigger,” a hard, offensive, black man. In the present day, Reggie’s self-concept...
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...remains of a body in the backyard. Discovering an unidentified body in the confines of her home wasn’t exactly part of Bella’s life plan when she moved states and agreed to take on the role of the protagonist in a major Hollywood production. Bella’s career teeters on the edge of uncertainty with a bitter rival threatening to upstage her. She simply can’t afford to miss out on giving the performance of a lifetime. Detective Sergeant Jeffers obtains permission from his superiors to unofficially get Bella on board with the case, when an earth shattering connection surfaces between the body and the production where Bella works. Jeffers is eager to advance his career in his crime division by successfully cracking a case that has remained unsolved for decades. Bella gives him all the access he needs to both the on and off stage players. Scrambling between rehearsals and press releases, Bella has the weighty burden of digging up a trail gone cold with missing evidence, intrusive neighbours and a brutal rape. Racing against time, both she and Jeffers must find the diabolical entity responsible for the strange occurrences, lest the body count should rise. Encore is definitely guilty of a few unlikelihoods and a splash of predictable clues, but it doesn’t take away from the ultimate storytelling masterpiece that has been so impassionedly presented to us. This novel is Koetting’s debut and classically displays a competent yet slightly abrasive relationship between the detective duo...
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...Gap Analysis: Intersect Investments Introduction The overall financial services industry has been in a state of turmoil since September 11, 2001. Several of the financial firms have been struggling to keep both their clients trust as well as Wall Streets credibility. Within the last year CEO Frank Jeffers has identified a new vision in hopes to steer the company in a new direction. This vision will hopefully improve its brand image and begin establishing long-term customer relationships. If successful this vision will re-establish trust within Wall Street. In the past, Intersect Investment Services has barley been able kept their head above water. Within the organization several members of the management team don't agree with the new model there for causing issues internally and externally. With implementing the right concepts Intersect Investments should be able to get back on track and become profitable again. Issue and Opportunity Identification Lack of client trust and Wall Street credibility are external forces that have forced Frank Jeffers to reevaluate the way his company does business. “External forces for change originate outside the organization. Because these forces have global effects, they may cause an organization to question the essence of what business it is in and the process by which products and services are produced” (Kinicki & Kreitner, 2004, p. 674). By implementing a new vision, Frank hopes to provide an opportunity for the company to increase revenue...
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...intersect investments Running head: GAP ANALYSIS: INTERSECT INVESTMENTS Gap Analysis: Intersect Investments David Green University of Phoenix Gap Analysis: Intersect Investments The troubles of September 11, 2001 have caused turmoil in the investment community, and Intersect Investments is one of those firms looking to improve their company. The industry has been affected by constant change, and for a company to stay profitable they will need to make change’s to cope with the ever-changing financial industry. Many firms have been losing customers due to lack of trust, and Intersect has been among these companies. Frank Jeffers the CEO of Intersect is aware of the problems and he is trying to make the changes necessary for Intersect to survive. Frank has identified the new vision that the company needs to take to increase profits, and retain customers. Frank’s vision includes offering a wide range of products and services for small businesses and consumers using the customer intimacy model. Frank believes that the intimacy model will result in long-term relationships with the customers, and this is due to the inclusion of trust and value as a part of the intimacy model. For Intersect to be successful, the company needs to identify the issues and the opportunities facing the company. Intersect also needs identify the problems, and ethical dilemmas that they are facing now. The following analysis will help to identify these issues as well as show the end goals...
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...Regionalism Phaedra Rosengarth ENG302 November 29, 2010 Judith Glass Regionalism Literature which highlights a specific geographical setting and the history, manners, and folkways of the area in order to shape the lives of the characters is known as regionalism. The foothills and central coast regions of California are described in detail in the stories, “The Outcasts of Poker Flat,” by Bret Harte and “The Joy Luck Club,” by Amy Tan, and the poem, “The Purse Seine,” by Robinson Jeffers. “The Outcasts of Poker Flat” by Bret Harte is set approximately halfway between the mining camps of Poker Flat and Sandy Bar, located in the foothills of the Sierra Nevadas, during the California Gold Rush in November 1850. The main characters are the Duchess, a prostitute; John Oakhurst, a gambler; Mother Shipton, a madam (who owns the prostitute Duchess); Tom Simson, a very innocent young man; Uncle Billy, a thief and drunk; and Piney Woods, who is Tom Simson’s bride-to-be. The best description of the original camp site is “a wooded amphitheatre, surrounded on three sides by precipitous cliffs of naked granite, sloped gently toward the crest of another precipice that overlooked the valley” (Perkins and Perkins, 2009, p. 1179). This shows how rugged and steep the Sierra Nevada Mountains of California are. The inhabitants of Poker Flat hope to improve the town by banishing a group of undesirables: expert gambler John Oakhurst; a prostitute known as Duchess; her madam, Mother Shipton;...
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