...The main purpose of this report is to solve the problems which Kelly was coming across. These problems are caused by the culture shock which is a common problem so this report tries finding the problems they met, and then give some advice, so it can help people who are working abroad to know how to solve these kinds of problems. Introduction Kelly is a programme manager for internet services company, her boss provided her an opportunity to work in Japan and had not provided training for her, she had no idea about Japan but in the beginning her family were glad to go there. When they arrived to Japan, she always displeased to her colleague and customers because she was lack of knowledge about Japanese culture, her husband could not find a job and her children complained their classmates who’s can not speak English. Kelly felt confused and disappointed, if it continues, she might lose her work. Case a. Explain the clashes in culture, customs and expectations that occurred in this situation As can be seen from the case “Kelly’s Assignment in Japan”, there is an instance which is the poorly managed and unprepared. There is a huge difference between Japanese cultures, custom and Western countries’. Primarily, the first problem she faced is that Kelly had never been to Japan before and she known nothing about the Japanese culture and...
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... 4th ed.,Case 7, c2003, CASE 7 Sick Leave Kelly tried to control her angel as she thou-eht about her supervisor. She couldn't understand why he rvas being so unreasonable. Maybe to him it lvas only a couple days of paid leave and not worth tighting over. but to her it meant the difference between being abie to go on vacation during Golden Weekr or having to stay horne. She looked at her contract and the phone number of CLAIR on her desk. She u,asn't the only person in the ofTice aff'ected by this. She sat and thought about horv she should proceed. KELLY Kelly was 22 years old and had been rvorking for the past six months at the Soto Board of Education office in Japan. This was her first job after graduating from college with a degree in rnanagement. and she was reall,v excited to irnally be in the real r.vorld. Kelly rvas born in Calgary and had spent most of her life in Alberta, Canada. Kelly's father was a successful larvyer in Calgary, and her mother was a high school English teacher. Kelly had an older sister, Laurel, 27 , who had just passed the bar exam and was working fbr a corporate law firm in Edmonton. Kelly had studied Japanese in high school and in university and spoke and wrote the language quite well. When she was 15 years oid, Kelly spent tbur months in Japan on a school exchange. She had enjoyed the time she spent there and ahvays planned to return one day. Upon graduating tiom high school. Kelly lvent to the University of Alberta, in Ednonton, to...
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...Kelly is a 22-year old recent college graduate who signed up to through the Japan Exchange and Teaching (JET) Program. She was hired as an assistant language teacher (ALT) in Soto and was confident that she knew what to expect. After a few months working there, Kelly had gotten the flu and called her boss notifying him that she would not be able to go to work for a couple of days. Her boss was aware that foreigners are known to call in sick to extend the length of their weekends so he asked her to get a doctor’s note. When Kelly returned to work, she found out that her vacation time was being used for her time out while she was sick. She discussed this issue with her employer but the he tells her that it is out of respect that employees in Japan use their vacation time when or if they take a sick leave. Kelly does not feel that it is fair to use her vacation time for sick leave since her contract with the program clearly guarantees that she is allotted sick time. She has decided to call the head of the program and complain about her boss’s failure to acknowledge and follow the contract of her employment. The benefits of tangible can be measured in terms of money involving at company with its employees. The Contract of English Teaching Engagement that Kelly, Suzanne, Mark, and Andrea signed a standard contract given to them by the CLAIR program the stipulated hours, number of vacation days, amount of sick leave and so on. This contract stated that the JET participants would...
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...Introduction This paper will outline my finding after reading the case “Sick Leave”. The background of the case tells of four foreign exchange students working in Japan at the Board of Education. Three of the workers became sick and had to call off for two consecutive days. The workers were informed when they returned to work; they were required to return to work with a doctor’s note certifying they were in fact sick. When Kelly returned to work she gave her boss the note. Later that evening the accountant visits Kelly desk to have her sign her leave slip. The leave slip was not completed properly by the accountant; Kelly quickly noticed she was being charged vacation days instead of sick. Kelly bought this error to her supervisor Mr. Higashi’s attention and he stated it was not an error because they are doing things the Japanese way since they are in Japan. Kelly became furious because she knew what her contract stated and that she was entitled to both vacation and sick leave days. She produced a copy of the contract to her boss and he hurried to a meeting. Kelly sat at her desk and contemplated her next move. She talked to the other foreign workers and said she was going to call the company who hired them. I will give suggestions for Kelly to properly negotiate her reasons for being granted the use of her sick leave instead of being charged vacation leave. I relate my suggestions to framing and to effective communications in the workplace. I will outline the...
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...Suzanne, and Kelly are employed in a teaching program titled Japan Exchange and Teaching (JET). The Japanese government developed JET in an effort to better the English language education in Japan through the use of international teachers. It was also hoped that the program would promote an understanding at the local level of the importance and value of the differences between various cultures. Any differences that presented themselves between the ALT’s and their employers would be heard by the Conference of Local Authorities for International Relations (CLAIR). An issue however, was that, by agreement, CLAIR would only become involved if the employer would not or would not resolve the problem itself. Issue In this case study, Kelly and the other ALT’s had taken two days off for being sick. The ALT’s were directed by their boss Mr. Higashi to get a doctors note before returning to work and were told they could not use sick leave, instead they would have to use accumulated vacation time for their absence. Mr. Higashi explained that the work ethic is different in Japanese workers and they feel guilty missing work generally and especially because they are sick. When time is missed because of illness, the works use vacation time. Sick time is only used when the employee has exhausted all their vacation time. This was not consistent with what Kelly and the other ALT’s were told before going to Japan, nor was it consistent with their practices in their home countries. Kelly considered...
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... and Kelly are employed in a teaching program titled Japan Exchange and Teaching (JET). The Japanese government developed JET in an effort to better the English language education in Japan through the use of international teachers. It was also hoped that the program would promote an understanding at the local level of the importance and value of the differences between various cultures. Any differences that presented themselves between the ALT’s and their employers would be heard by the Conference of Local Authorities for International Relations (CLAIR). An issue however, was that, by agreement, CLAIR would only become involved if the employer would not or would not resolve the problem itself. Issue In this case study, Kelly and the other ALT’s had taken two days off for being sick. The ALT’s were directed by their boss Mr. Higashi to get a doctors note before returning to work and were told they could not use sick leave, instead they would have to use accumulated vacation time for their absence. Mr. Higashi explained that the work ethic is different in Japanese workers and they feel guilty missing work generally and especially because they are sick. When time is missed because of illness, the works use vacation time. Sick time is only used when the employee has exhausted all their vacation time. This was not consistent with what Kelly and the other ALT’s were told before going to Japan, nor was it consistent with their practices in their home countries. Kelly considered...
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...blend of 11 herbs and spices Colonel Harland Sanders perfected more than a half-century ago. Customers around the globe also enjoy more than 300 other products -- from Kentucky Grilled Chicken in the United States to a salmon sandwich in Japan. In my paper I will be reviewing KFC in Japan and explaining the following: 1. KFC’s History 5. The Culture 2. Management 6. Economics 3. Legal Practices 7. Geography 4. Political Structures 8. Competition KFC is a predominant franchise that’s nationwide. KFC is part of Yum! Brands, Inc., the world's largest restaurant company in terms of system restaurants, with more than 36,000 locations around the world. KFC is ranked #239 on the Fortune 500 List, with revenues in excess of $11 billion in 2008. KFC’s History Colonel Harland Sanders was the founder of Kentucky Fried Chicken. In 1952 the Colonel begins actively franchising his chicken business by traveling from town to town and cooking batches of chicken for restaurant owners and employees. In 1960 the Colonel's hard work on the road begins to pay off and there are 190 KFC franchisees and 400 franchise units in the U.S. and Canada. In 1964 KFC reached all 50 states, plus Puerto Rico, Japan, Jamaica, Mexico and the Bahamas. Today KFC Corporation is the largest fast-food chicken operator, developer, and franchiser in the world. KFC, a wholly owned subsidiary of PepsiCo, Inc. until late 1997, operates over 5,000 units in the...
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...war included mutual defence allies and imperialism, and it was these factors that led to a destructive and fierce war. Long before the war began; countries within the continent of Europe had decided to protect themselves and therefore, signed mutual defence agreements (Kelly). These agreements not only meant that they were protected, but also that they would have to protect their allies if they were attacked. Many of these alliance agreements had been made and signed between 1879 and 1914. For example in 1879, Germany and Austria-Hungary had signed a Dual Alliance to protect them from Russia and in 1881; Austria-Hungary became an ally of Serbia, so that they could protect Serbia from Russia trying to gain control (historyonthenet.com). Other alliances included France and Russia; Britain, France and Belgium, and finally Japan and Britain. In this case it was inevitable that there would be a world war and it all began with Austria-Hungary announcing a war on Serbia. Of course Russia jumped to protect them, which led to the Germans starting a war with Russia and then France and because Germany went into France through Belgium, the British were also dragged into the war and so the war began (Kelly). Another leading cause was Imperialism. Imperialism, defined in the dictionary as “The policy of extending the rule of a nation over other peoples” (dictionary.com), played a huge role in the events leading up to the first world war and was one of the main long term causes...
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...1) Explain the clashes in culture, customs and expectations that occurred in this situation. In the first time Kelly meet her subordinate, Kelly exchanged the usual handshake greetings with the westerners, and then bowed to the Japanese; an awkward silence and exchange took place, with the Japanese looking embarrassed. Japanese men are unusual with the Western greeting style. Japanese did not like to do individual presentation, but rather wanted gain consensus among themselves and their contact and present a group presentation. And that is the reason why the first time they failed to do presentation without meet their groups and other contact. Japanese felt confused and offended when their college when the Americans chatted on about their children’s achievement and the Germans talked about their family position since Japanese do not talk about their family affairs to the outsiders. In a business appointment, Kelly planned to get straight down to business, so when the client company’s CEO handed her business card, she put in her pocket without a glance, and did not give him her card. Afterward only she found out that a Japanese businessman use the business card to convey all accomplishment and position without having to say it himself. 3) Turn back to the clock to when Kelly was offered the position in Tokyo. What, if anything, should have been done differently, and by whom? As for the company, they should have well plan in human resource function such as selection...
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...Analysis of Negotiation Processes February 10, 2011 Introduction Kelly is a Canadian who holds a college degree and has spent some time in Japan as a child. She was excited to learn of an opportunity to work in this country for one year. The position of interest requires working closely with Japanese educators who are teaching English. The program provides a contract that provides specifics on salary, working hours, and benefits, to include sick days and personal holidays. Cathy travels to Japan after being accepted and discovers that she will be working with Mark, also from Canada, Andrea, and American, and Suzanne, from Great Britain. However, she is made aware of cultural differences very quickly because the Japanese people voluntarily work long hours without pay, to include working on weekends. Moreover, Mr. Higashi, the head coordinator of the program frequently insists that Kelly and her co-workers take part of Japanese cultural events and they are resentful because they feel that Mr. Higashi is trying to make them conform. In addition to the cultural conflicts, Kelly and her peers are also disliked by the Japanese workers because they believe that everyone should show dedication to their jobs by working long hours without pay. Needless to say, the foreigners do not agree and are committed to honoring what’s contained in their contracts only. Things begin to go awry when Kelly calls out sick while experiencing flu-like symptoms. Mr. Higashi responds...
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...to an alternative lifestyle. Candidates who take part in such programs, such as the one run by The Council of Local Authorities for International Relations or CLAIR together with several Japanese Ministries, brings in to Japan, participants from over 36 countries with a total of *4,334 participants to date in a globalized effort to promote grass roots internationalization at the local level by inviting these participants to assist in international exchange and foreign language education in their local governments, boards of education and schools through out in Japan. The Japanese seeks to foster ties between the Japanese citizens and the participants through a project known as JET or The Japan Exchange and Teaching Program. Challenges are plenty, but can be resolved. Let’s take a look at a situation that had taken place a couple of years back regarding a student and her superior during her stay in Japan. * Source of information via http://www.jetprogramme.org/ Summary of Case Study We are going to look into the factors that had contributed to the escalation of a simple sick leave request to a generally unhappy outcome. Kelly, a young and enthusiastic student from Canada embarked on the JET program, to live and work in a foreign country, Japan. Being young and pretty wet behind the ears, embarked...
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...Community unionism, also known as reciprocal unionism, refers to the formation of alliances between unions and non-labour groups in order to achieve common goals.[1] These unions seek to organize the employed, unemployed, and underemployed.[2] They press for change in the workplace and beyond, organizing around issues such as welfare reform, health care, jobs, housing,and immigration. Individual issues at work are seen as being apart of broader societal problems which they seek to address. Unlike trade unions, community union membership is not based on the workplace- it is based on common identities and issues.[3] Alliances forged between unions and other groups may have a primary identity based on affiliations of religion, ethnic group, gender, disability, environmentalism, neighborhood residence, or sexuality.[4] Community unionism has many definitions and practices.[5][6] It varies according to country,institutional and political contexts,internal organization, leadership, scale, organizing style, sources of funding, and communication structure.[7] In all, there is no "universal" community union;[8] they take on many different forms.[9] In order to simplify the complex structures of community unions, 4 categories have been established(although in practice community unions may blur the boundaries of these classifications):[10] Community organization/ no union partner:[11] This consists of community based efforts to organize around workplaces. It may also include new initiatives...
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...properly negotiate through those, differences would be key for Kelly to obtain the desired results of being paid her sick time instead of having to use vacation days. Though Kelly followed all the correct policies when it came to requesting her sick time, the traditional Japanese culture was interfering with the terms of the contract. At this point of the arrangement Kelly needs to think before elevating this issue to a higher level as this could reflect negatively for the remainder of her stay in Japan. Mr. Higashi portrays and upholds all the traditional Japanese work ethics. Kelly escalating the issue could further complicate an already trying working relationship. Kelly needs to schedule a meeting with Mr. Higashi to discuss the sick leave pay. Kelly is very young and probably a bit immature. She feels that from a previous four months stay and knowing the language that she was prepared to handle working in an environment that was so strongly male-dominated. Mr. Higashi assumed a role that was more paternalistic to all the ATLs as he felt that was the best way to be a good mentor. Based on the opinions of the ATLs, his father figure was not appreciated and perceived as dominating. Kelly needs to realize Mr. Higashi position as advisor and to show the respect Mr. Higashi feels he deserves. Kelly sitting down to negotiate the sick time while respecting Mr. Higashi would yield the results she so desires. Kelly needs to leave the opinions of the other ATLs out of the discussion...
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...war included mutual defence allies and imperialism, and it was these factors that led to a destructive and fierce war. Long before the war began; countries within the continent of Europe had decided to protect themselves and therefore, signed mutual defence agreements (Kelly). These agreements not only meant that they were protected, but also that they would have to protect their allies if they were attacked. Many of these alliance agreements had been made and signed between 1879 and 1914. For example in 1879, Germany and Austria-Hungary had signed a Dual Alliance to protect them from Russia and in 1881; Austria-Hungary became an ally of Serbia, so that they could protect Serbia from Russia trying to gain control (historyonthenet.com). Other alliances included France and Russia; Britain, France and Belgium, and finally Japan and Britain. In this case it was inevitable that there would be a world war and it all began with Austria-Hungary announcing a war on Serbia. Of course Russia jumped to protect them, which led to the Germans starting a war with Russia and then France and because Germany went into France through Belgium, the British were also dragged into the war and so the war began (Kelly). Another leading cause was Imperialism. Imperialism, defined in the dictionary as “The policy of extending the rule of a nation over other peoples” (dictionary.com), played a huge role in the events leading up to the first world war and was one of the main long term causes...
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...Case study: Kelly’s Assignment in Japan 1. After arriving to the city, exhausted and tired, they were shocked about how small and tiny the apartment was which is a lot different from the American typical life style. Americans normally have big apartments and especially if they have kids, they have garden that entertains kids and let them have their own area. This was not the only problem, they also have been bringing many stuff and moved way too much of their personal belongings. It was too much for the size of the apartment and it made the whole family and of course Kelly a bit disappointed. The other problem comes when she started to greet them, 2 Germans, 2 Americans and the rest were Japanese. The different ways of greeting, the awkwardness afterwards and the bad silences was also annoying for her. The next problem was that Japanese were shy or embarrassed at times, even though they could speak English, they seemed very quiet and hesitant. The next problem was that they thought Kelly was a man and the fact that she is not made them laugh. The other problem came with the presentations Kelly asked them to prepare a presentation and hand it out the day after. The presentation was meant to be about their ideas for the new account. The Americans and the Germans said that they would do it on time and have it ready while the Japanese seemed reluctant to commit themselves. The next day at the office, the Germans and the Americans handed in the presentations but when it came...
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