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1. | What problem in its supply chain system did Whirlpool face by 2000? a. High inventory of finished goods but low availability b. Low amounts of finished goods c. High availability of goods but poor forecasting d. High demand but low inventories of finished goods | 2. | What unique approach did Whirlpool employ in defining a solution? a. Seeing the supply chain as originating with suppliers b. Seeing the supply chain as a way to focus on customers c. Seeing the supply chain as an extension of its sales practices d. Seeing the supply chain as a tool secondary to knowledge management | 3. | (Synthesis)Which type of system, from a constituency perspective, did Whirlpool need to improve? a. MIS b. DSS c. TPS d. ESS(Synthesis in terms of arrange, model) | 4. | (Analysis)Why is overstocking warehouses not an effective solution for a problem of low availability? a. It slows product time to market. b. It is an inefficient use of raw materials. c. It increases sales costs. d. It increases inventory costs. (Analysis in terms of compare, appraise) | 5. | (Analysis)Which of the following business values of supply chain management systems did Whirlpool’s solution illustrate most effectively? a. Using assets more effectively b. Speeding product time to market c. Matching supply to demand d. Reducing costs(Analysis in terms of compare, appraise) | 6. | A suite of integrated software modules for finance and accounting, human resources, manufacturing and production, and sales and marketing that allows data to be used by multiple functions and business processes best describes: a. process management software. b. ERP systems. c. groupware. d. application software. | 7. | This type of software enables data to be used by multiple functions and business processes for

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