Sushmita Sharma Email:sushmita_sharma03@yahoo.com 112 Riverview Apartments Mobile: +27846483531
Rivonia, Johannesburg
Project Executive ● Network Architect ●Technical Writer

➢ 4.6 years of professional experience. ➢ Experienced into Network Management, configuration, troubleshooting and implementation network designs for Cisco and Avaya products ➢ Hands-on experience into various Cisco data and Voice Products like Routers, Gateways, Switches, Hubs, IPCC, Call Managers, HP Servers. ➢ Working experience with Hardware like storage, server and virtualization architecture with knowledge of TCP/IP and WAN and LAN concepts ➢ Documentation and knowledge management strategy and implementation (PER, Reports, Execution Status, Delivery status report) ➢ Hand-on experience with hardware configuration and troubleshooting worked with many vendors and coordination with many engineers ➢ Worked closely with client team and conduct training for the users ➢ Hands on experience in user documentation (user manual, help documents, tutorials, instruction manual and FAQ) ➢ Worked as a trainer for the juniors and provide training on Networking related subjects and soft skills training ➢ Worked closely with development and functional team for initial documentation of complex enterprise software. ➢ Outstanding interpersonal and communication skills. Ability to analyze technically complex situations and to develop & execute solutions. ➢ Excellent skills in MS Word, Adobe Acrobat, PowerPoint, MS excel and MS project planning.

Qualification Highlights ▪Cisco Certified Network Associate ▪Project Planning and Execution ▪Large Scale Network Engineering and Management ▪Network Analysis and Support

Professional Experience
Toyota Kirloskar Pvt Ltd
Project Executive January 2010 to October 2010

This project involves Network rollout of the dealership all over India, Implementation and configuration of 1812 series routers, 2960 Switches and PC along with the coordination of the service providers for the connectivity of the different dealers of Toyota all over India and provides the remote support to the engineers at the site ▪ Commissioning the devices ▪ Discussions with the customer regarding the network infrastructure and delivery of the products ▪ Coordination with the service providers. ▪ Infrastructure Requirements Analysis for Network ▪ Coordination with the customer, site engineer and service provider and vendors.

MindTree
Network Architect and Engineer February 2010 to April 2010
The project involves building the IT infrastructure from the existing Avaya setup to Cisco IP Telephony setup and Integration. Implementation and configuration of the CUCM servers MCS 7835 , setting up the IP telephony in two sites in Bangalore , PSTN calling ,agent calling , existing Avaya setup ,and configuration, analog VG224 and Cisco 2851 voice gateways, Cisco 7861 IPCC configuration for IVR and other facilities/,documentation for the customer perspective. ▪ Discussions on project delivery devices ▪ Kickoff meetings and discussion meetings on various Cisco product. ▪ Low Level Design document and Customer Requirement Detail document after discussion with the customer ▪ Setting up the IP Telephony in Two sites in Bangalore. .
Uninor GSM Services
Network Architect and Engineer September 2009 to January 2010
This project involved supervision CMS, HIPPA and ISO 9000 Audits for a healthcare company.
Implementation and configuration of the CUCM servers, setting up the IP telephony in all the circles within INDIA, Inter - Cluster calling, Gatekeeper installation and configuration, voice gateways, Tandberg VC , IPCC configuration for IVR and other facilities.

Maruti Suzuki Pvt Ltd
Project Executive June 2009 to September 2009 This project involves the Commissioning of devices, discussions with the customer regarding the network infrastructure and delivery of the products, Infrastructure Requirements Analysis for Network, Coordination with the customer , site engineer and service provider and vendors, Template Creation for Field Engineers, NOC handover of the site after implementation and documentation.

Syndicate Bank
Network Engineer June 2009 to June 200
The project involves implementation and configuration of the 2800 series switches and router and test the connectivity of there network with the NOC along with that documentation and user training for the use of the systems.

Aircel IT Outsourcing
Network Engineer April 2009 to June 2009

This project involves the commissioning of the devices, coordination with site engineers, system designing and analysis and Infrastructure requirement and analysis.

Bharti Airtel
Network Analyst April 2009 to April 2009

The project involves expansion of Bharti Airtel’s existing MPLS backbone of over 100 nodes to 4 international locations. The international locations were having 2 GSR 12410 as PE along with terminal server and two access switches.

Bharti Airtel
Network Analyst/ Network Engineer November 2008 to April 2009

The project involves the implementation and configuration of the single IVR servers for Bharti Airtel and remote support for all the 8 circles from Bhopal including support for alarm status, call status and IVR status

LIC Ltd
Network Engineer October 2008 to November 2008

Project involves the coordination for site readiness and Implementation of the Cisco IP Phones in Zonal offices & Regional Offices of LIC MP and replacement of the FXS card for the extensions.

Vodaphone
Team Lead/Network Engineer September 2008 to October 2008

Worked as a Team Leader and Network Engineer for Vodaphone Services.
The Project involves the implementation of 3900 Series L3 switches and 2800 Series Routers for WAN connectivity between three offices within the NCR along with Gateway Redundancy.

Technical Writer : Freelancer
Proactive IT Services (www.proactiveitservices.com.au)
KH Resources (www.khresources.com)
CRC (Charles River Consultants) www.crc.net January 2011 to till date

Worked as Technical writer for proactive IT Services, I have written White Papers, Technical blog Articles for the company and Technical papers and documentation. I have written product specifications, manuals and tutorials on various technical products.

Website Content Writer: Freelancer
Edge1 (http://staging3.edge1.net/index.php)
NextGen Consulting (http://www.nextgen-consulting.com/)
PeopleVPN (http://faq.peoplevpn.com/) February 2011 to Jan 2012

I have worked for these sites on technical documentation and product specifications apart form that I have worked on FAQ and tutorials and user manuals for PeopleVPN

Project Associate: Freelancer
Jigsaw solutions (www.jigsawsolutions.com) March 2011 to Nov 2011

Working as a project associate for the Jigsaw solutions US based, I am working on all project documentation, Project planning, Project plan preparation, working on Gantt charts, timelines. Project documentation, coordination with the concerned persons, RFQ preparation, Project Proposals, Research documentations.

TECHNICAL EXPERTISE
Hardware: Cisco, Avaya, HP servers, Tandberg Videoconference, Juniper.
Software: Microsoft Visual Basic, C++,
Operating Systems: Windows NT 4.0, Windows 2000 Server, Windows XP, Windows 2000 Professional, EDUCATION
Bachelor of Engineering-Electronics and Communications

CERTIFICATION Cisco Certified Network Associate