...CASE 2 The assessment for Organizational Behavior consists of an examination [50% of module mark] and two cases [50% of module mark]. This assessment is Case 2 and worth 25% of your mark. ASSIGNMENT Read Case 11.3, pp. 350-351, in your text. Answer the following questions about the case. 1. Describe the conflict in this case. The conflict in this case is a relationship conflict resulted mainly from a lack in the emotional intelligence from the Greek Team side. The Greek Team who are college students were making demeaning comments against the materials produced by the experienced workers without paying attention to the experienced worker’s feeling. 2. Using the conflict model in Chapter 11, a) identify the structural causes of the conflict There are two causes: I. Differentiation: There is a cultural difference between the young generation “ the Greek Team” and the older workers. The Greek team which are college students considered throwing the comments even if those comments are demeaning comments ,as described in the case, against the older worker’s work will be accepted. II. Communication Problem: The Greek Team members lacked the necessary skills of communication. It was supposed from them to communicate with the older workers diplomatically rather than arrogantly. Unfortunately, The Greek Team’s manner for the way of dealing with the older workers impacted negatively on the overall performance of Tamarack Industry and ultimately it may decrease customers...
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...KSA Statements: Customer Service Associate Student Name | Joseph Williams | | Task Statement(copy/paste all task statements here) | Knowledge(cognitive skill) | Skill(learned) | Ability(competence) | 1 | Customer Service Associates are expected to give great customer service. By giving great customer service, it ensures that customers are more likely to return. | Prior retail experience preferred but not a requirement. First-time job applicants encouraged to apply. | Bilingual employees preferred but not a requirement. High school diploma minimum required. | Quick thinking and must be able to handle any situation that may occur to rectify the situation. Have to stand for long periods of time. | 2 | Associates are expected to handle cash register operations such as making sure the customers receive the correct change | Prior cash handling experience preferred but not a requirement. | High school diploma minimum required. Should be able to have basic arithmetic skills | Must be able to count effectively when handling money around the registers and verifying money count with managers. | 3 | Associates are to assist in store inventory. If the counts are off entirely, it can result in the store having too little or too much in stock. | Prior stockroom experience is preferred but not a requirement. | High school diploma minimum is required. Should be able to have basic arithmetic skills. | Must be able to follow directions and procedures when transporting...
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...presented in the GCC countries and their cultures are almost the same. Their difference can't be told unless they're experienced. One would prefer The United Arab Emirates due to its superiority in education, traffic system and women rights to Saudi Arabia. Education is one of the vital needs of a society. Its value can be reflected on school students starting from elementary to high school. The educational system in KSA is known to have low standards. Not only curriculums there are noticeably weak and basic comparing to the international standards, but also they're being taught in Arabic and missing the international language, English. However, all universities around the worlds even in KSA are providing an English system which will create a large obstacle to students who graduated from Saudi's schools. According to the Ministry of Education in Saudi Arabia (2010), the studies show that about 85% of students who graduated from Saudi Arabia are spending at least one year of their life after graduating from their high school just to learn English. In contrast to KSA, UAE is considered to have better level of education. The system provided there is well-organized for all generations. Curriculums are being taught to prepare students for their universities starting from elementary school by offering them some subjects in English, such as Math, Chemistry and Physics. Moreover, the students have several options of majors after graduating from the high school. They also have many...
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...Literature Review While completing the task statements and the KSA statements I realized that this type of job analysis could be very effective when creating a new position. There are many different strategies that have been used to determine what type of analysis should be used for what each individual company may need. I came across an article that did a study and review on what KSA’s would be required to do a job analysis that was based on groups, in order to determine what KSA’s are needed for teamwork. The study concentrated on three areas based on groups. The first one was KSA’s instead of personality traits. Second, team KSA’s as opposed to technical KSA’s and last team versus individual analysis. The article stated that focusing on KSA’ s characterize traits such as trust, helpfulness and supportiveness which are all excellent traits to have when working with a team. The study focused more on team instead of technical KSA’s because team was directed more towards social and interpersonal skills that are needed for teamwork. The team versus individual part of the study focused on each individual within the team specifically because each team member is an individual hired separately from the other team members and when they are evaluated that is also on an individual basis. So to focus on the team itself would not be fair to each individual. I read another article that talked about strategic job analysis and hoe the KSA’s are used to measure the effective performance...
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...COUNTRY MARKET STUDY: SAUDI ARABIA Compiled by: Directorate International Trade Sub-directorate: Europe, Russia and Middle East Department of Agriculture, Forestry and Fisheries March 2010 Authors: Mr Gert van Rensburg (GertVR@daff.gov.za) and Ms Joyce Letswalo (JoyceLe@daff.gov.za) Disclaimer The Department of Agriculture, Forestry and Fisheries take no responsibility for any action taken from this study. This is a desktop study and own research must be undertaken, before decisions is made based on this study. SUMMARY1 This country market study of Saudi Arabia examines the trade flows between South Africa (SA) and Saudi Arabia. The major objective of the study is to identify agricultural products that have the potential to be exported to Saudi Arabia. First the study gives a historical background about Saudi Arabia, looks at some country facts, give an economic overview and look at the regional and international relations of Saudi Arabia. Then it examines the trade policy of Saudi Arabia, looks at bilateral agreements between SA and Saudi Arabia and at total trade between these two countries. From here on there is focused on agricultural trade, inter alia taking into account the following: the most important products imported and exported and the trade balance. An analysis is done to determine posible exports to Saudi Arabia. Finally it looks at some trade barriers and a conclusion and some comments are made on trade with Saudi Arabia. The Kingdom of Saudi Arabia (Saudi...
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...Resolves moderately difficult problems by gathering and evaluating information from a variety of sources that provide several alternatives. For example, recommends alternative approaches for completion of projects Over the last eight years as a Library/Information Technician, I had to use proper judgment on a daily basis while working in this field. As being a technician for the library, you are expected answer routine reference inquiries in person, email, chat or by phone. I have to guide patrons in finding and using library resources, including reference materials, audiovisual equipment, computers, and electronic resources. Review subject matter of materials to be classified, and select classification numbers and headings according to classification systems. While staffing the public service desks, respond to the public’s informational and recreational needs using a variety of sources, formats and equipment, and determining the services, collections and areas of the library that will fulfill those needs. Review and resolve complaints and complex problems. Also, make recommendations on library materials selection. Functioned in an environment where stress occurred with some regularity such as project work, special assignments, or seasonal peak periods. Work efforts and/or successful completion of project/assignment resulted in the resolution of complex issues in situations having urgency, high visibility, or specifically desired outcomes of significant importance to others...
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...HOW DIGITAL FORENSICS WAS USED TO IDENTIFY RADER (Student’s Name) (Professor’s Name) (Course Title) (Date of Submission) Introduction Dennis Lynn Rader’s case remains the longest case to be handled ever taking almost 30 years. His case was opened when he handed in a computer floppy to the police. Careful forensics carried out on the floppy revealed a document that had been edited by someone by the name Dennis in computers at the Christ Lutheran Church. This led to physical location of the suspect. To nail down the suspect as the BTN killer, DNA tests were carried out on Rader’s daughter, Kerri Rader and it was found to be matching. Comparing this to the DNA tests from the murder cases BTN killer emerged to be Rader. This was enough evidence to convict Rader for 10 murder cases. Digital evidence uncovered from the floppy disk Immediately Rader sent a floppy to the police containing Microsoft word document, the floppy was handed over to the computer forensic experts at the FBI for examinations. Inside the floppy was a file called “Test A.RTF.” The contents of the file read “This is a test. See 3x5 Card for details on communication with me in the newspaper.” The message referred to the card that was inside the same box that had the floppy. The officers further recovered a word document that had been deleted on the drive. Careful examination on the properties of the retrieved document showed that the document which had been modified on February 10th 2005 and had...
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...Payroll items Handle Directors calendar Directory Keep organization File paperwork File cabinet Keep organization Type paperwork Computer As needed Answer Incoming calls Multi-line switchboard Direct to appropriate employee Task Statements 1 Maintain personnel files alphabetically for organization. 2 Perform administrative functions with a computer for office personnel. 3 Assist public and employees verbally by answering personnel questions. 4 Follow company policy mindfully to dispense information. 5 Process forms for review of personnel changes. 6 Monitor staff time on the time clock for payroll items 7 File paperwork in a file cabinet for organization. 8 Answer incoming calls on a multi-line switchboard and direct to appropriate employee. KSA Statements: Human Resource Receptionist Student Name Dominique Jordan Task Statement Knowledge Skill Ability Background image of page 1 (copy/paste all task statements here) (cognitive skill) (learned) (competence) 1 Maintain personnel files alphabetically for organization. Knowledge of handling personnel files One year experience in an office setting Able to alphabetize files 2 Perform administrative functions with a computer for office personnel. Knowledge of Microsoft word, excel, and PowerPoint Experience in an office setting Able to perform computer functions without help 3 Assist public and employees verbally...
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...Switchboard | Forward to appropriate employee | Greeting | Incoming clients/employees | Front desk | To ensure hospitality at the front desk | Filing | Employee files and incoming correspondence | Files/filing system | The ability to file and retrieve files as needed in current filing system. | | | | | | | | | | | | | | | | | Task Statements 1 | Receive and disburse incoming mail to the appropriate employees. | 2 | Schedule appointments for employees and new hires | 3 | Correspond with the income inquires | 4 | Answering the phones and directing calls to the appropriate employee. | 5 | Receive incoming person with hospitality | 6 | File personal files and incoming correspondence | 7 | | 8 | | KSA Statements: Human Resource Receptionist Student Name | Sheila Humphrey | | Task Statement(copy/paste all task statements here) | Knowledge(cognitive skill) | Skill(learned) | Ability(competence) | 1 | Disseminate mail to appropriate employee | Knowledge of personal and departments | One year experience | Ability to read proficiency | 2 | Schedule appointments | Knowledge of calendar and outlook | One year experience | Ability...
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...In early 2009 Nielsen Mobile surveyed teenagers with cell phones. On average each sent and received an astounding 2,272 text messages per month. The national School Boards Association estimated that high and middle school students devoted an average of nine hours to social networking each week. Add blogging, email IM, tweets and other digital time and you can see what a crazy hurried communication system people experience today. Nearly all of their communication tools involve the exchange of written words alone. At least phones, cellular and otherwise, allow the transmission of tone of voice, pauses and the like. But even these clues are absent in the text-dependent world. Users insert smiley-faces (emoticons) into emails, but they don't see each others' actual faces. They read comments on Face book, but They don't "read" each others' posture, hand gestures, eye movements, shifts in personal space and other nonverbal—and expressive—beha Back in 1959, anthropologist Edward T. Hall labeled these expressive human attributes "the Silent Language." Hall argued that body language, facial expressions and stock mannerisms function "in juxtaposition to words," imparting feelings, attitudes, reactions and judgments in a different register. This is why, Hall explained, U.S. diplomats could enter a foreign country fully competent in the native language and yet still flounder from one miscommunication to another, having failed to Decode the manners, gestures and subtle protocols...
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...1. Understand the Coachee’s Current KSAs. To better assist my coachee in this process, I will need to understand her level of knowledge regarding what a cover letter entails. I initially will ask Nevada to explain all of her knowledge, abilities, skills and accomplishments in her interior design field. Questions to help her develop these answers could be through creating a SWOT analysis. 2. Build Trust, Show Empathy, Active Listening and Influence During the coaching session, I plan on being patient with my coachee, and engaging in active listening. I will do so by making a conscious effort and while listening suspend judgment, resist distractions, waiting before responding and paraphrasing what I hear. 3. Mutually Agree on Behavioral and Results Objectives I intend to teach Nevada the proper purpose and use of a cover letter and why knowing how to compose a proper cover letter is so essential. By creating this understanding I will be able to better assist Nevada in creating her cover letter and reach the objectives that have been mutually agreed upon which include: o The coachee will be able to compose a well written cover letter that showcases her creativity o The coachee will be able to show employers why she would be the best candidate to hire for the particular position o The...
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...“In one generation we went from riding camels to driving Cadillacs. The way we are spending money today, I fear we will soon be riding camels again.” King Faisal (1904-1975) Introduction Energy, especially crude oil is one of the most valuable commodities in today’s international trade, an indispensable source primarily for transportation and industrial production. This makes oil prices one of the most important elements of today’s economy. In that sense, the Kingdom of Saudi Arabia is on the centre of world economy because of her rich reserves also because the Kingdom has the lowest production cost in the world. Saudi production capacity and the Kingdom’s political stability are key elements for the international oil prices and consequently the world economy. Saudi Arabia is essential to the international oil market also, because she is the swing producer, meaning that she has the ability to affect the price by changing the supply and the other producers’ behaviours. Saudi Arabia is given an example par excellence for the leader in an oligopolistic market by Bhattacharya as the country holds an important market share, Saudi Aramco figures state that Saudi Arabia has 260 billion of oil, which accounts near one fourth of the known reserves, also high flexibility in capacity utilization, low financing requirement thanks to the low cost and it is negligible sensitivity to the changes in the market. Rising world oil prices and Saudi Arabia's capability to quickly respond...
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...Identification of Local SMEs’ Development Barriers in Food Service Industry in KSA, the Western Province (2012) Identification of Local SMEs’ Development Barriers in Food Service Industry in Kingdom of Saudi Arabia (KSA), The Western Province (2012) By/ Reham H. Al Zahrani Abstract This paper examines the actual situation of SMEs performing in local food service industry in Kingdom of Saudi Arabia (KSA). It focuses basically on critical issues that disturb the development of local SMEs. The adopted theoretical framework is SME’s vicious cycle in which all enterprise’s factors are to be investigated. The results were collected from 19 enterprises which are mainly located in the most vivid economic cities in the western province in KSA. The most crucial barriers identified in this research are labor-related issues, product quality issues, governmental issues, marketing issues, business regulation issues, financial issues, competition issues, and technological issues. Finally, the paper provides some recommendations to overcome or minimize the influence of these constraints in order to empower SMEs in Saudi restaurants industry to grow and reach their ultimate potentials. Key Words: SMEs, barriers, Saudi, KSA, Food Service Industry, Restaurants, development, growth. 1 Identification of Local SMEs’ Development Barriers in Food Service Industry in KSA, the Western Province (2012) Introduction Food service industry is one of the most active and productive industry...
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...KSA KSA means “Korean Student Association” which contains all Korean students in Baton Rouge. It is organization to promote unity and helping of Korean students and Korean community. KSA is committed to inform and to help prospective students for smooth adjustment to new academic and cultural environment on campus. In addition, KSA represents Korean organization and publicizes its existence and activities to local and international organization. One of most important elements of KSA that allows it to bond is communication. The fact that the person is from South Korea does not mean that he or she is openly invited to join group. The KSA requires personal or private invitations. The new or prospective students need to be invited by the current members. They also need to attend the Mass Meeting in Korea or on campus to sign up as a member, get a group T-shirt, and a membership card. Even if everyone, including non-KSA members, may attend the events and activities, the invitations are sent out privately through E-mail by the president of group only to current members. Thus, the outside people need to be informed by the members or join the group to be the members. However, states oppositely that anyone even the people from outside of the group are welcomed to engage in joint activities and events without private invitations or limitations. KSA is helped not only Korean students but also Korean community. KSA gather in Baton Rouge to share opinions socially without conflict...
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...------------------------------------------------- Whatsapp 00923012906259 [Document subtitle] [Date] [Company name] [Company address] [Date] [Company name] [Company address] Part A In Saudi Arabia all of the companies listed on the Tadawul are required by the Capital Market Authority to provide certain voluntary and mandatory disclosures in their financial statements and to the relevant board. These disclosures will be useful for the analysis of the efficiency of the capital market and in providing satisfactory information to the stakeholders of the companies about the financial position and the performance of the business activities. Credibility of the business can be increased in the capital market if it provides all the relevant disclosures required by the CMA. Investors and other stakeholders of the companies keenly observe the areas of the financial statements in which voluntary and mandatory disclosures are mentioned. Some of the important voluntary disclosures required by the CMA are information about the size of the corporation and capital invested in it, leverage of the company, size of the auditor appointed, profitability state of the company, and aging analysis of the debtors. Other mandatory disclosures required by CMA from the company are changes in the holdings of the share capital and debentures, change in the capital of the company, declaration of dividend and any other decision if dividend is not declared, changes in the rights of the shareholders...
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