Kudler Foods HRM Recommendation
As a mid-level manager in the Information Systems department, I am required to restructure my team and provide training, performance appraisal systems. I will begin by defining the roles that I will oversee, and then outline a training program and evaluation process. I will address the concerns of apprising team performance and include a compensation plan.
My team will consist of five different roles. (1) A trainer will provide employee training on company software and systems. (2) A help desk technician will provide front line support to employees. (3)An infrastructure technician will provide support for IT infrastructure, including, servers, circuits, and network equipment. (4) A DBA, who will manage and maintain company databases. (5)An entry-level manager to oversee day-to-day operations of the network team. Let us review the job description for each role.
A trainer will be available to new employees and current employees alike. This employee’s responsibility is to provide application training for new employees, feedback to the DBA on potential database improvements, and training for existing employees when improvements and upgrades take place. This employee will be required to possess at least an associate’s degree, and strong intra-personal skills. A trainer needs to develop training courses, so therefore excellent written and verbal communication skills are required. This position will require travel
A help desk technician will be provided to answer end user’s technical questions and provide level one support for computers and software. The help desk technician is the customer facing side of the Information Technology department. This employee should have strong intra-personal skills, and the ability to work with technical people as well as non-technical. This position requires some college coursework to be completed. An