A co-worker is working at southwest airline at the ticket, to able to login to his account he has to put his X number as his user name and password. After the login is successful he have to make sure the bag tags and boarding pass machines is connecting to his computers, and that was also successful. So he starts to work check passengers in, everything was fine until we had a little thunder storms and all the computer system shut down because they had a power outage, for about a 30 minutes after the computers when back up so the southwest agents they had to login again and everybody was successful except one southwest agent because he was trying to login in for three times but it wouldn’t let him and if the login would not processed he has to call the tech-support to find out what’s happing with his login after he calls them they tell him that all his X numbers and password has been erased, so too able to get his X number back. The first step he has to go to southwestlife.com then go to create an X number which he already have and fill out all of his information after the first process, the second process would be to create a password and that was success. After he gets the X number the last step is to connect the bag tags and boarding pass machines connecting to his X numbers which he don’t have to do anything that’s the tech-support job. The problem was that when the southwest agent was logged in he took a break for one hour and when the computers shut down all his number deleted because all the data of his information got deleted with all the software in the computers. My second would be the reason why all his information got deleted because he tried to log in three times and automatically closed
