Dear Amanda, first of all, so many start-up small businesses like yours often ran in to the difficulty of mismanagement because of so many assumptions based on establishing the business mission, vision and philosophy statement; human resource management; lack of employee motivation; lack of properly defined working standards for employees and other final results measurable; not taking concern of negative information about the organization especially from the clients which costs the organization’s image and remaining too busy to pay any attention to the establishment of problem solutions, lack of fairness among employees and lack of proper follow up on the employees work. All these are consolidated in the four functions of management which are organizing, planning, controlling and directing. I acknowledge the fact that you had the right qualifications as the manager in Smith accounting and Tax service business, and I noticed that you also had a good start as you identified, an opportunity to expand your business and did just like that (Gronkiewicz, & Churchill, 2006). Your work is noteworthy. However, the most important part of overseeing the business is what you put aside with the objective of acquiring more clients and shuffle more rejoinder. Now Amanda, planning is quite important for any business large or small. This is because all other functions associated with management fall under planning and lack of planning is planning to fail (Guzzle, 2011). On one part of the business, the management was good because upon realizing that an expansion opportunity was available you grabbed the opportunity and announced interviews for qualified professionals which was quite successful. However, the fact that Lisa was responsible for the interviews is quite a nonstarter. This is because it is open from your case that Lisa had not qualifications in the field