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Letter to Government

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Submitted By Katraya
Words 811
Pages 4
Dear Local Government and State Officials:
I have been experiencing a wonderful winter in the state of Maryland. We have not had a bad winter however, on the days expecting snow it always turns into a disaster.
My husband called me on the phone this morning stating that he was unable to take my friend to the airport due to the snow plows blocking the driveway completely with snow. I had to leave my work that morning to try and make calls to make sure that the situation would not happen again. This is not the only time that this has happened. It happens very often when we get snow. I spoke with the men driving the truck at the time of the incident and advised him that my friend needs to get to the airport right away or she will miss her flight. He advised me that I needed to plow out my driveway because he needed to be somewhere else. I did not take that lightly at all. I contacted his boss who stated that I need to speak with the local government and make a complaint. I became irate at this point and began to scream and throw a fit which was not good at all. After several times of trying to contact you I kept running into a hard rock. I have left several messages and still have yet to receive a phone call back due to this matter.
I am writing you this letter to explain my situation. My friend came in town to visit for a few days. Not knowing that we were expected to get snow at the time we received it. She was only to be here for a weekend. Due to the snow we received we were blocked in our house because the snow plows pushed snow into out driveway leaving us blocked in. Although, we were not happy we made the best at the situation. Being stuck in the house was not at all ideal for us because we had some plans before she was to fly back home. I came across the newspaper where I have seen several complaints with people other than myself.
I later received a call stating “Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing these matters to our attention.”
The call that I was waiting for it finally came in. However, when they continued the conversation they told me at the time they were short staffed. In which I had no clue that was the situation and they were just trying to make the roads safe for everyone. When my husband heard the news that the crews were in need of help he prepared himself to go out in the dangerous roadways to help, at which my friend and I got ready and went to help those needing their driveways cleared.
I was later received a letter later in the week stating “Thank you so much for your hard work and we appreciate what you have done out of your own time to help out. As you know we were very much short-handed on the staffing and you came out to help us in a time of need to keep the public safe.” I replied, “I am terribly sorry with the phone calls not understanding the situation at the time I was calling. I was completely unaware of the circumstances you were facing. I appreciate all you do to keep the roads cleared as much as possible.”
A couple days later I received another letter in the mail only it was not a letter. They sent a plane ticket for my friend to get back home at their expense. We were unable to pay for the ticket because it was so expensive and we had to take care of our bills. I sent one last letter to the local government stating, “Thank you so very much. Words cannot describe how happy and blessed that we are at this point. We were very worried we were not going to be able to fly my friend back home. We honestly were then packing for a long road trip. I appreciate you all for sending her a plane ticket.”

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