...Quality is a concept. It consists of meeting expectations of consumers. A quality product is able to satisfy most of people. The concept of quality can be illustrated by a lot of material characteristics in a product: design, material components, easy to use, technological … But, others elements must be noticed, generally, immaterial things such as durability, price (value for money), after-sales services, and image … Quality is something subjective and objective in the same time. Some elements are objective and can be appreciated in the same way by everybody (material components, high technology for example). In the other hand, some elements can be appreciated in a personal way (peculiar to personal values, to personal point of view …). The Quality Management System (QMS) is based on the quality concept. It’s a system organized by companies to reach quality objectives. The QMS aims to improve results and performance of a company. This system is made by values and standards specific to the company or not. For example, ISO 9000 standards must be included in the QMS of companies. The QMS concerns all company’s departments but each department has generally the control of its QMS. This system belongs to the global company strategy. The two main goals of the QMS are: guarantee quality product and satisfy the customers. The execution of a good QMS corresponds to five simple actions: planning, doing, checking and adjusting. The interest of a good QMS is : to ameliorate the turnover...
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...21 15 PORTER FIVE FORCES ANALYSIS OF NESTLE 22 16 APPENDIX 23 ACKNOWLEDGEMENT First and foremost, we would like to thank Almighty Allah for giving us the ability and strength to complete this project. Secondly, we are also thankful to our respective parents for providing us with the opportunity to receive higher education in such an accomplished institution that required us to carry out such projects that expand the dimensions of our mind. We are definitely not forgetting to recognize the efforts and support of our teacher SIR S.M FAHEEM, without whom this project would not have been possible. Who give us the opportunity to work on a project, which not only enlarged our vision but also show, us the real picture of the market Management? Our special thanks to the group members, who have whole-heartedly work for the completion of this report. All of us have earned a valuable and worthy experience during the project. INTRODUCTION Nestlé was founded in 1867 by pharmacist Henri Nestlé on the shores of Lake Geneva in Vevey, Switzerland. One hundred and thirty-four years later, our headquarters are still in Vevey, surrounded by the Swiss Alps in one of the world’s best-preserved environmental settings. As they have grown from humble beginnings into the world’s largest food company, they have attempted to take the fundamental cultural values of...
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...The reason why strategic alliance was chosen is that Aztech Group Ltd is most likely to face different challenges, which are broadly classified as cultural, legal, political, economic and market (Aztech Group Ltd 2012). Part 2, on the other hand, focused on the cultural and distribution factors. In this part, we would focus on whether the company has adequate internal and external mechanism that will enable it enter into new market successfully. Internal and external audit The company’s profile reveals that Aztech has well defined mission and vision. Its mission is based on principle of 5Es, which stands for Excelling, Extending, Enhancing, Engaging and Empowering. The organization strives to excel as far as innovation and product quality is concerned. The company also has a mission of extending its reach and presence in global market. In addition, the company strives to enhance the profitability and shareholders value and also to engage its customers. Another mission of Aztech group as far as 5 Es is concerned is to empower employees with resources and skills. Even from the mission statement, it is clear that the company has comprehensive mission statement, which cuts across all the key component of an organization. Currently, the company has 7 sales offices in Singapore, USA, Germany, China, Hong Kong and Malaysia. It also has 1600 employees worldwide and customers from over 40 countries. The group has the right strategy and the right business...
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...Quality Management Systems Introduction An organisation will benefit from establishing an effective quality management system (QMS). The cornerstone of a quality organisation is the concept of the customer and supplier working together for their mutual benefit. For this to become effective, the customer-supplier interfaces must extend into, and outside of, the organisation, beyond the immediate customers and suppliers. A QMS can be defined as: “A set of co-ordinated activities to direct and control an organisation in order to continually improve the effectiveness and efficiency of its performance.” These activities interact and are affected by being in the system, so the isolation and study of each one in detail will not necessarily lead to an understanding of the system as a whole. The main thrust of a QMS is in defining the processes, which will result in the production of quality products and services, rather than in detecting defective products or services after they have been produced. The benefits of a QMS A fully documented QMS will ensure that two important requirements are met: • The customers’ requirements – confidence in the ability of the organisation to deliver the desired product and service consistently meeting their needs and expectations. • The organisation’s requirements – both internally and externally, and at an optimum cost with efficient use of the available resources – materials, human, technology and information. These requirements can only be truly met...
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...VERMA () ------------------------------------------------- ISHITA BHUYAN (12810038) ------------------------------------------------- NIKHIL () ------------------------------------------------- JYOTI NALKHALIYA () ------------------------------------------------- KARUN SETHI () ------------------------------------------------- KAMAL DEEP () ------------------------------------------------- Contents INTRODUCTION FARIDABAD METAL UDYOG PVT LTD is largely into manufacturing of high quality LPG cylinders. The main focus is being committed to customer satisfaction adhering to the highest standards of quality. Faridabad Metal Udyog (P) Ltd. was established in the year 1981 with leading technology. With 29 years of experience, the organization has been able to lead the industry though focus on quality and customer satisfaction. FMU has manufactured more than 5 million LPG cylinders of varying sizes utilizing the latest technology that enables it to reduce cost due to economies of scale. LPG cylinders are...
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... | |Davao Packaging Corporation (DAPACOR) is the premier producer of world class packaging products targeting the agricultural, | |industrial, and consumer markets. | |DAPACOR's core products include: corrugated carton boxes, plastic films and sheets, synthetic twine, sticker labels, and | |recycled resins. DAPACOR is an organization of skilled individuals dedicated to the pursuit of Quality, Excellence and | |Innovation. It has highly-advanced and state-of-the-art equipment that boost its capabilities to exceed its customers' | |expectations. | |DAPACOR's customers are assured to get on-time delivery, all over the world, of high quality and modern packaging that is | |tailor-made for their specific needs, helping them to excel in their own highly competitive industries. | |In its more than 25 years of customer focused service, DAPACOR evolved from a production center of...
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...Six Sigma process is based on a concept called DMAIC: • Define – clearly identify the problem, the requirements of the project and objectives of the project • Measure – to fully understand the current performance • Analyze – the measurements collected to determine and validate the root cause(s) • Improve – developing ideas to remove the root causes of variation and implement the solutions • Control – to establish standard measures to maintain performance and to correct problems as needed Motorola invented this approach in 1986 and it has been effectively deployed by organizations worldwide, across business operations ranging from highly industrial or high-tech manufacturing to service and financial companies. Six Sigma is not a quality management system, such as ISO 9001. Thinking that it is equivalent would be a strategic error. Instead, it is a methodology for reducing defects based on...
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...Quality Improvement Implementation Paper “Continual improvement is fundamental to success in the global marketplace” (Goetsch & Davis, 2010, p. 481). An improvement process cannot be implemented and left to run on its own. The process will continually to be monitored and improved upon. “A company that is just maintaining the status quo in such key areas as quality, new product development, adoption of new technologies, and process performance is like a runner who is standing still in a race” (Goetsch & Davis, 2010, p. 481). Hartman Industries, LLC has hired Team B to draft a proposal with recommendations to improve the company’s manufacturing process. Hartman Industries, LLC is an industry leader in the field of plastic injection molding, headquartered in San Jose, California. Hartman Industries creates innovative plastic designs that have earned international acclaim. Team B will identify a quality management system for process or organizational improvement as well as summarize the requirements of the choose system. Team B will explain how the chosen quality management system will benefit the organization as well as define the variation identified in the as is flowchart. Finally, Team B will detail the implementation plan for the chosen quality improvement process and provide examples of the quality tools that be used for indentifying and reducing process variability. Quality Management System for Improvement Team B will recommend that Hartman Industries, LLC...
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...Business Quality Management: TQM & Improving Business Quality If you're trying to manage quality in your organization, then remember that "the customer is always the king". As living standards improve, the demand for improved quality of goods and services will also increase. Customers from all around the world have now started demanding quality goods and services - and they are willing to go all out and pay accordingly so that organizations meet their expectations and specifications. In customer-driven industry, businesses all over the world have become a lot more competitive. With the transformation of the world into a global village, everyone has started shouting out the new mantra of "world class products and services". The factors that contribute towards business competitiveness are: * Quality * Competitive Pricing * Timely Delivery The emphasis on superior quality goods and services is now forcing organizations to adopt proven quality management systems to stay ahead of the competition. TQM does not only impact product and service quality improvement, but it also covers other aspects of quality in the service sector. In terms of quality improvement of products, there are other important dimensions of quality: * Performance - how the product operates * Conformance - meeting the standards * Features - adding "extras" to the basic features * Durability - life span * Reliability - how the product will operate over a period of time * Aesthetics -...
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...Manual for Implementing Total Quality Management Volume 1 UNITED NATIONS INDUSTRIAL DEVELOPMENT ORGANIZATION A Roadmap to Quality An e-learning Manual for Implementing Total Quality Management Volume 1 UNITED NATIONS INDUSTRIAL DEVELOPMENT ORGANIZATION Vienna, 2007 This publication has not been formally edited. Contents Foreword Acknowledgements Introduction Overview Trainer guidelines Introduction to TQM Origins Needs analysis Glossary Module One: Leadership 1. Chief Executive Officer: Managing policy 2. Chief Executive Officer: Ensuring quality 3. Managers: Managing systems 4. Managers: Managing people Module Two: The work environment 5. Disposal and storage 6. Hygiene and health 7. Safety Module Three: Systems and tools 8. Standardization 9. Problem solving 10. QC Circles 11. Statistical methods 12. Education and training Module Four: Production and sales 13. Production control 14. Process control 15. Inspection 16. Management of facilities & equipment 17. Measurement control 18. External suppliers 19. After-sales service 20. Product design and development Acknowledgements A Roadmap to Quality was prepared by the Trade Capacity-building Branch of UNIDO led by Mr. Lalith Goonatilake, Director. The overall coordination was carried out by Mr. Ouseph Padickakudi, Programme Manager, Trade Capacity-building Branch, UNIDO, who was preceded as co-ordinator by Dr. Bernardo Calzadilla-Sarmiento, then Project Manager, Quality, Standardization and Metrology...
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...SUPPLY CHAIN MANAGEMENT Name: Kerry Laird Submission Date: 10th March 2014 Lecturer: Paul Tracey | | | | Table of Content Item Page Introduction 2 What is ISO 9001 - Quality management system........................................2 ISO 9001:2008…………………………………………….........................2 The Concept of Quality Management……………..…………………...….3 The major clauses and sub-clause are:…....………….…………………....4 Quality Management Principles:…………………………………………..5 Audits, reviews and assessments…………………………………………..6 Single-Loop Learning Model……………………………………………...6 Double-Loop Leaning Model………………………………………….......7 References………………………………………………………………....8 Appendix…………………………………………………………………..8 Assess how a quality management system standard is supposed to work to aid the relationship or relationships between a buying organisation and its supplying organisations. Introduction Any organisation can benefit from implementing an effective quality management system. The foundation of a quality organisation is the concept of the customer and supplier working together for their own benefit of receiving the end product in the way in which they want the product to be. For this to be effective, the customer-supplier interfaces must extend internally and externally in the organisation. What is ISO 9001 - Quality management system? The ISO 9001 addresses certain aspects of quality management and contains...
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...two decades “quality” and “quality management systems” have been leading buzzwords in the business world. Numerous consultants have built their careers around these topics, and quality issues in business have been responsible for the development of new organizations and even industries. The notion of quality in business focuses on the savings and additional revenue that organizations can realize if they eliminate errors throughout their operations and produce products and services at the optimal level of quality desired by their customers. Errors can take almost any form, for example, producing the wrong number of parts, sending bank statements to customers who have already closed their accounts or sending an incorrect bill to a client. A quality management system is a management technique used to communicate to employees what is required to produce the desired quality of products and services and to influence employee actions to complete tasks according to the quality specifications. Business success may simply be the extent to which your organization can produce a higher-quality product or service than your competitors are able to do at a competitive price. When quality is the key to a company’s success, quality management systems allow organizations to keep up with and meet current quality levels, meet the consumer’s requirement for quality, retain employees through competitive compensation programs, and keep up with the latest technology. TQM is a management approach in...
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...Kevin Dunn MGT 364- Section 01 Research Paper: Product Development Dr. Denton November 21, 2013 Table of Contents: I. Introduction……………………………………………………………………3 II. Developing Products………………………………………………………….4 III. Product Differentiation……………………………………………………..10 IV. Conclusion and Recommendations ………………………………………..13 V. Works Cited…………………………………………………………………..15 Introduction Product development is one of the most important aspects to any business. New and innovative products have placed companies like Apple, Google and Samsung on the map. Companies like General Motors have been able to rebound from bankruptcy thanks to product development. On the other hand, companies like Eastman Kodak have fallen by the wayside due to their inability to keep up with new products. According to an article in the European Journal of Engineering Education, “Product development is the set of activities starting with the perception of a market need and ending in the production and sale of a new product satisfying that need” (Silva, Arlindo, Elsa Henriques, Aldina Carvalho). By successfully developing a product firms can see increased profits as well as an increased market share. To the helicopter game players, proper product development can set one team apart and earn them more profits. The purpose of this research paper is to explain how to successfully build a product through the phases of product development and product differentiation. As well as to give recommendations...
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...2.1 Management Commitment to quality- * Top Management need to commit to quality they need to demonstrate that they are serious and show their commitment trough action. * Top Management needs to set up a quality policy that they believe in and needs to encompass it in all departments of the organization. * Top Management should accept their responsibility and commitment to the quality policy and show their commitment. * The middle management has to grasp the concept and the principles as they will be explaining the principles to the people whom they are responsible for. Middle management need to ensure that their own commitment is communicated. * Controls, systems and Techniques are important, but not a primary requirement, it is an attitude of mind based on pride in the job and teamwork, this requires total commitment from Management. * Management needs to extend this to all employees at all levels and in all departments. * Management should be dedicated to regular improvement. * Top Management should show their commitment trough supporting the principles they will ensure that effort and achievement of their employees obtain recognition, attention and reward. * Managements will be developing a Quality Policy that is sound with all the fundamental requirements. 2.1 The Quality Policy requirements. * Identify the Customers needs (Including Perception). * Fully understand the customer’s requirements, lead time and...
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...QUALITY MANAGEMENT Running Head: QUALITY MANAGEMENT QUALITY MANAGEMENT In APA style 2008 Quality Management I. Introduction I.1 Quality Management Managing quality could be somewhat of a difficult business. Although the quality management theory have already stated that quality cost is the cost that is created from preventing or fixing poor quality in the production process, instead of the cost required to increase quality of the products, there are still quite many people who perceive quality management as ‘extra work’ for them. The truth is quite the opposite; quality management is the activity to prevent ‘extra work’ from becoming necessary. Having the perspective that quality management is an extra work, workers and managers can be reluctant in responding to quality management initiatives, which could give the manager of the quality assurance department quite a headache. In this paper, I am observing a case study to identify existing quality problems and determine all the causes that contributes to the quality problems. In the final chapter there will be short recommendations on how to deal with the quality assurance issues. I.2 Corporate Background Figure 1 Process at Hank Kolb Office The above figure represents the process/supply chain along the company where Hank Kolb works for. The company deals with the manufacturing of low-viscosity Greasex since six months ago. II. Situational...
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